JC Penny (Optical - (US Vision)) reviews and complaints

I bought a pair of glasses about a year ago from JCP Optical. In the purchase included was purchase protection plan which I paid for. Within the 1st month the UV coating on my glasses began to have bubble scratches. I did nothing to cause this (did not leave it in the car - don't have one) because I used the prescribed cleaner and cloths.This means shoddy workmanship. I thought the protection plan would have covered everything. Low and behold when I went back to JCP to ask for a replacement on the coating because it got so bad I couldn't even see through them.
The saleslady not only said I paid very little on my protection plan but I had to pay an additional fee of close to $70 to repair my glasses!? That I cannot pay. Then she said the plan only covered the first week of wearing them. You've got to be kidding me? It should have been customer policy for free coverage on the 1st week of the product. Now after paying a lot for supposedly a good brand name glass style, I have to pay for the optomotrists/techs mistakes. This is a ripoff and bad customer service and service in general). I feel that the repairing of my glasses should have been covered under any type of policy or plan regardless of costs! Now I own expensive glasses from JCP that I cannot even use/see out of them!

Purchase date 5/31/2015
Customer # 7979
Invoice/receipt # 12116
Incident on 5/30/2016 (within 'covered' time period)

I want my glasses repaired, for the last time, but correctly without any additional costs (as it is I have to wait 3 weeks for the repair and my old glasses are in even worse condition to use as a replacement).

I have a pair of glasses that I bought from the optical shop at the Citadel Mall in Charleston, SC. The lenses appear to be delaminating - pealing apart. I brought my concern first to the attention of the local optical manager at your store who could not help. JC Penny Optical is outsourced to U.S. Vision in Glendora, NJ (http://www.usvision.com/) .

I requested the district manager's number but the local sales rep indicated that she was not permitted to provide that number to customers (of course) . She said that she did send a VM to her district manager for optical requesting that he (Jerry Windsor) address the issue. I contacted a different location for JC Penny Optical (in NC) and was promptly provided with the US Vision phone number and the extension for Mr Windsor [protected] ext 9917). I called US Vision directly on Friday, Feb 11th, requesting to be put through to Mr Windsor. The operator asked me if I were a customer, and if so, from which store. I provided the information. I was told that she was not allowed to put me through; rather, that she would leave a message for Mr Windsor to call me back within 24 hours (no call yet).

I also e-mailed US Vision customer service requesting they forward my concern to Mr Windsor. I have received no response. I took my glasses to an experienced local optician today for his opinion. He examined the lenses and confirmed my suspicion that the lens material itself is actually separating/delaminating - evidently quite unusual.

I am told by JC Penny Optical that the replacement value for this set of lenses is about $500. I am now in a position of needing a rapid replacement as I cannot see to work and I have no spare. I am truly surprised by this unusually poor product performance and lack of responsiveness. I cannot recommend JC Penny Optical - very disappointing.