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2080 E. Lunt Avenue
Elk Grove Village
United States - 60007
Customer Care
1 800 7246 7638(1-800-RAINSOFT) 0 1
1 847 437 9400 0 1
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RainSoft Complaints & Reviews

Rainsoft Water Treatment - Missouri, Fenton - Rude manager that refused to help us after we had bought the system.

Posted: 2015-11-03 by    Reviewer15606
Complaint Rating:  0 % with 0 votes
We bought the Rainsoft Water Treatment and after the three day return policy had expired found out that the financing which we understood to be interest free was actually 7.9%. When I called the Fenton office I spoke to the "manager" Dan and after some arguing was later told that we...

Rainsoft - Scam water system

Posted: 2015-09-29 by    Reviewer52023
Complaint Rating:  0 % with 0 votes
Sept 28, 2015
A salesperson who uses highly aggressive and deceptive sales tactics to sell the system because it is not good enough to sell itself. Told that it should cost 6, 000 just for a water system that is equal to what you can buy for 2, 000 new from a plumbling supply warehouse....

Rainsoft-b&d Quality Water - California, Fresno - Horrible customer service. Technician broke system.

Posted: 2015-04-28 by    Alison Sayar
Complaint Rating:  0 % with 0 votes
We have a commercial water cleaning system (8K) we purchased from this company 8 years ago. Since then, they are the only company to come out and service the system. Five months ago, a technician came out and after he left, suddenly, the system was broken. I called to tell them that the salt...

Rainsoft - Pennsylvania, Downingtown - Is the test fake too?

Posted: 2015-02-01 by    needhelpasap
Complaint Rating:  100 % with 1 votes
Sent free water test to Home Depot, so someone came to test water. Looks like our water was gross, so I'm making my 9 month olds food and I say, "should I use the filtered water?" So he pours some in the bowl I mix my baby's rice cereal with. Then it all turned into a sales pitch which...

Rainsoft - Pleasantly surprised

Posted: 2014-10-06 by    Lizzy_O
Complaint Rating:  0 % with 0 votes
After reading some of the complaints on here, I was a little worried about my upcoming installation. However, the man who installed our equipment did a really great job. He took extra time to make sure the installation was done properly and did not cut corners, which we really appreciated. I...

Rainsoft - Illinois, Chicago - We Now Have Great Water

Posted: 2014-09-25 by    Ricardo Davis
Complaint Rating:  0 % with 0 votes
Setting up consultation with the sales rep was fairly simple. They spoke to us, we put our information down, they called us to confirm the appointment, and the gentleman came out to the house. It was nice to see everything firsthand. That helped with the presentation. After having the system...

Rainsoft - Helpfull

Posted: 2014-08-15 by    Helpfull
Complaint Rating:  0 % with 2 votes
I have read the many complaints against Rainsoft and am amazed that people will take these complaints and chose to believe that the whole company is bad. What about the many customers that are satisfied with everything Rainsoft has to offer and does in making sure their customers are taken care...

Rainsoft - Money paid system not fixed

Posted: 2013-11-06 by    Terry Coop
Complaint Rating:  100 % with 1 votes
Paid $500 to have system serviced/repaired. Not repaired, still have bad water. This began aug 1, 2013, still not repaired. Rainsoft decided they would test the water, sent water test, just for us to see we would have to pay another 100 to send it back. Rainsoft never returned our calls after...

Rainsoft - Kentucky - Rude, pushy product pusher

Posted: 2012-11-21 by    slmjim
Complaint Rating:  75 % with 4 votes
Wow...seems like I dodged a bullet. I, too did the Home Depot sweepstakes thing & was contacted to have a water test done. I cannot bring myself to label the individual a "Salesman" because he became rude & pushy when I had the nerve to make a couple of copies (i have a small copier in my home)...

Rainsoft Of Indianapolis - Indiana, Indianapolis - Aggressive/Hostile Salesman

Posted: 2011-12-10 by    BKHenz86
Complaint Rating:  100 % with 1 votes
A man by the name of Dan from Rainsoft of Indianapolis came to my home and made a pitch for his water treatment system for my mother and I. When I asked for more time to think about his offer he became hostile and verbally aggressive. When we decided to cancel his service in an outrage he verbally...

Columbia Rainsoft Water Specialists - a water softener we did not need

Posted: 2011-10-15 by    muttball
Complaint Rating:  50 % with 2 votes
we moved into south carolina.we got called by water specialists.they told me.that they were running a survey by our local water company.they told me.that all i had to do was to answer some questions about the quality of our water.so i took the survey.then the person who gave the survey.well,...

Rainsoft - Florida, Jacksonville - misrepresentation

Posted: 2011-08-05 by    Keegan's mom
Complaint Rating:  89 % with 9 votes
Approached while shopping in Home Depot by a representative of Rainsoft/ possibly one of the employees of the local dealership. I was told I could have them come to my home and do a water test to check for any problems with my water system. I agreed to the in home test, because I had recently...

Rainsoft Water - Poor customer service

Posted: 2011-07-27 by    the.unhappy.customer
Complaint Rating:  0 % with 0 votes
I purchased a $4000 water softener system from Rainsoft Water that has a lifetime same owner warranty. It has continually had problems with my driveway and plants getting flooded out and plants dying from the salt, the system keeps cycling day and night, etc. I brought this issue up to the owner,...

Rainsoft - Service

Posted: 2011-05-05 by    Happy Customer 7108
Complaint Rating:  50 % with 4 votes
Happy! The folks at Professional Water Services have be taking care of my filthy, smelly, rotten water 18 years with out incident. The 2 companies before them couldn't cut it. Thanks Linda, Mark, Pete and the rest of you good people. I normally don't write things online because there...

Rainsoft - Florida, Jacksonville - water conditioner sales

Posted: 2011-03-30 by    J. K. Smith
Complaint Rating:  100 % with 4 votes
A & B Marketing d/b/a Rainsoft continually calls my home marketing their product even though I have asked them repeatedly to remove me from their call list. The girl who calls is very pushy, and rude and claims that we have been referred to them by a friend, or by home depot. I have told them...

H2o Technologies {rainsoft} - Indiana, Ashley - Broken faucet and putting gravel into my plumbing system

Posted:    sales practices suspect
Complaint Rating:  0 % with 0 votes
Agreed to a free water test. After 4.5 hours of sales pitch I finally agreed to the water softner. They installed the next day. Installer really excited about showing me the -dirt- in my water. I had no water pressure in my kitchen, I barely had water at all in my kitchen. The installer took...

Rainsoft - New Jersey - Salesman lies

Posted:    Kendersue
Complaint Rating:  75 % with 4 votes
If a Rainsoft salesman calls hang up. If you did make an appointment don't let them in the door. I got a phone call that I 'won' two prizes. One was a free water test and the other a gift card from Home Depot. The caller explained she was from Home Depot and the free water test...

Rainsoft - Florida, Jacksonville - Discrimination

Posted:    Paul inJax
Complaint Rating:  0 % with 2 votes
A RAINSOFT salesman came to our house to give us an estimate on a water softener, yesterday. He refused to give my wife a price, saying he could only give it to her if "her husband was home." What is this, the 1930's? OUTRAGEOUS!
This will turn out to be a bad day for RAINSOFT, I...

Rainsoft - former rep's story

Posted:    jondoe89
Complaint Rating:  80 % with 25 votes
I worked for a rainsoft dealer until this past week when the business could no longer sustain itself. I was never paid for my month of service. Usually when I arrived at peoples' homes they had little idea why I was there. Most of the time, by the time I was informed of the appointment...

Rainsoft - Kansas, Overland Park - FRAUD!

Posted:    laerobics
Complaint Rating:  100 % with 15 votes
We purchased the rainsoft system...or shall I say my husband was suckered into purchasing the rainsoft system exactly one year ago. I had concerns as the product cosst 5k for whole house and air purifier system, and because our sales rep who turns out to also be the general manager in our area...

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