QuestionPro
reviews and complaints

Me and my team have been using QuestionPro for a while now and we gotta say, it's pretty darn good. We got ourselves an enterprise licence and it's been a lifesaver for us. We use it to create all sorts of surveys, from simple ones to those big ol' research surveys that take forever to complete. And let me tell you, it's been a breeze to use for everyone, no matter their experience level. The interface is pretty slick too, making it easy for survey respondents to use.

Now, we've had a few hiccups here and there, but the customer service has been top-notch. Although, there have been a few times where we had to wait a bit longer than we would've liked due to time zone differences. But hey, that's just the way it is sometimes, right? Whenever we can, we use the live chat and the staff has always been super helpful. They're always willing to work with us to find a solution that works for us.

All in all, we're pretty happy with QuestionPro. It's made our lives a lot easier and we'd definitely recommend it to anyone who needs a good survey tool.

I was recommended QuestionPro by my advisor for my thesis and research, as it allowed me to conduct online surveys quickly and easily. However, I was left feeling disappointed as I struggled to find the calculation field, which was necessary for editing and making the form more user-friendly. Despite paying $5,000, I still had to manually copy and paste the data into Excel to get the results I needed. This was a major setback, especially if I needed to use it for quantitative research. In hindsight, I should have gone for a more cost-effective option like Formsite or even Google Forms, which are free to use.

So, I was just trying to fill out an application online, right? And then, out of nowhere, another set of questions popped up! I was like, "What the heck is going on here?" I thought I was still on the same website, but it turns out that some other site was collecting my personal info. Like, seriously, is that even legal?

Anyway, the site that did this to me was called QuestionPro. They're supposed to be some kind of survey software that makes online research easy. I guess that's cool and all, but they really need to work on their transparency. I mean, I had no idea that I was being redirected to a different site. That's just shady.

I did a little digging and found out that QuestionPro is actually a division of Survey Analytics LLC. Esther LaVielle is the Senior Account Manager there. I don't know if that means anything to you, but I figured I'd throw it out there.

Overall, I'm not too impressed with QuestionPro. I mean, sure, their survey software might be useful for some people, but I don't appreciate being misled like that. If you're thinking about using their services, just be careful and make sure you know what you're getting into.

QuestionPro is a website that offers survey and research services. I have had some experience with their customer service, and I must say that it is not the best. They have their service center in India, and sometimes it takes them a long time to get back to you, especially if it is a money matter. I have been trying to get my money back for a while now, and it has been a nightmare. I paid twice in one month, once with my credit card and once with a check. They obviously received both payments, but I have made several attempts to get my money back, and nothing has happened.

I have called them several times, and they answer my phone calls, but they hang up on me after a few minutes. It is frustrating because I have done everything they told me to do, but I still cannot get my money back. I have been dealing with this issue for three months now, and I am not happy with the service I am getting. I would advise anyone to stay away from this website if they want to avoid any issues.

In conclusion, QuestionPro is a website that offers survey and research services, but their customer service is not the best. They have their service center in India, and sometimes it takes them a long time to get back to you, especially if it is a money matter. I have been trying to get my money back for a while now, and it has been a nightmare. I would advise anyone to stay away from this website if they want to avoid any issues.

I gotta say, QuestionPro has been a real headache for me and my team. We've been using it for almost a year now to keep track of our satisfaction surveys, and at first, everything seemed like a breeze. But then, we needed to add some new locations to our listing, and that's when things started to go south. The results got all messed up, and we had to start all over again with our data. It was a real disaster, let me tell you.

And as if that wasn't bad enough, we've been dealing with technical issues for the past few months. I've been trying to run a report and send the survey data, but it's been a real struggle. And when I reached out to customer service for help, they were completely useless. I'm at my wit's end with this platform, and I can't wait for my contract to be up.

Honestly, there are so many other options out there that I would recommend over QuestionPro. If you value your sanity, stay far away from this one.

I was in a bit of a pickle when it came to deciding between Monkey Survey and QuestionPro for my thesis. After some careful consideration, I decided to give QuestionPro a try because it seemed like it had more features that would be useful for my needs. As a student, I was offered a paid license, but I was only interested in exploring the cheaper option that cost around $17. I figured I could always upgrade later if I needed to.

Unfortunately, things didn't go as planned. I was charged for the more expensive version and my account was blocked, which meant I couldn't access the surveys or data I had already collected. I was pretty frustrated, so I reached out to customer service for help. The representative I spoke with told me that I had actually been undercharged and that the correct amount was $49. I was not happy with this response and felt like I had been taken advantage of.

Overall, I would not recommend using QuestionPro and I definitely won't be using them again. If you're looking for a survey tool, I suggest taking your money elsewhere. It's a shame because I had high hopes for this platform, but the experience left a bad taste in my mouth.

We recently tried out QuestionPro for our company's survey needs, but unfortunately it fell short of our expectations. While the other features were quite impressive, we were in need of a calculation field which was not available without an additional cost. We were quite surprised to find out that we would have to pay a whopping $5000 just to add this simple feature.

We held a meeting with our staff to discuss our options and compared QuestionPro to other survey platforms such as Formsite, Formstack.com, Jotform.com and SurveyMonkey. To our surprise, these companies offered either a free or a very affordable calculation field. We couldn't help but wonder why QuestionPro charged such a high price for something that seemed so basic. Shouldn't this feature be included for free or at least for a small fee?

We struggled to find the calculation field on QuestionPro and eventually had to resort to copying and pasting everything into our own spreadsheets. Unfortunately, this experience left us with no choice but to look for other options. We have decided to switch to Formsite, where we can get the much-needed calculation field for free.

Overall, we were disappointed with our experience with QuestionPro. While it had some great features, the high cost of the calculation field and the difficulty in finding it made it a less than ideal choice for our company. We hope that in the future, QuestionPro will consider making this feature more accessible to its users.

QuestionPro is one of the best research services out there, and we are proud to be one of their largest clients. Their customer service is top-notch, and they always go above and beyond to meet our needs. They are great at sample collection and community panel management, and they are always open to critique. As someone who has worked in research for a long time, I can say that QuestionPro is very competitive when it comes to price and customization. However, there is still room for improvement when it comes to their products and UI.

Despite this, QuestionPro is always asking for our feedback and coming out with updates and solutions to our needs. Even if something isn't possible yet, they find a quick workaround with advanced custom programming. They rarely say "we can't do that," and they are always striving to be better. Their client managers are friendly and competent, and they work hard to make our jobs as researchers as easy as possible.

I believe that QuestionPro has the potential to give Qualtrics a run for their money in the coming years. Unlike Qualtrics, QuestionPro is always listening and adapting to the ever-changing research market. They keep their prices reasonable and offer 24/7 assistance. It's a pleasure to work with them, and I can't wait to see what they bring to the table in the coming years.

I've been using QuestionPro to send out a customer satisfaction survey to a select group of our partners. The tool is a bit quirky and not very intuitive, and I've noticed a few bugs here and there. For example, some of the advertised functions don't actually work as they should. For instance, the security feature to lock the survey with a unique password for each participant or with a global password doesn't seem to be functioning properly. This can be a bit frustrating when you're trying to ensure the security of your survey.

Another issue I've encountered is that when you copy a survey that has skip logic, the tool doesn't always copy the survey correctly. Many of the questions went into error and the skip logic had to be reprogrammed. The staff at QuestionPro told me that this is a known bug and that there's nothing that can be done about it. This can be a bit of a hassle when you're trying to save time by copying a survey.

There are a few other things that I don't like about QuestionPro. For example, you can't customize the reminder email, which can be a bit of a pain if you want to add a personal touch to your survey. Additionally, you can't put your logo on just the first page of the survey, which can be a bit frustrating if you want to make your survey look more professional.

One feature that I was excited about was the ability for survey participants to save their survey and finish it later. However, I've noticed that if you have questions with skip logic, the save and continue function doesn't always work reliably. When the customer tries to pick up where they left off, the questions are presented but none of the possible answers are visible, so the customer can't answer the question. If that question is mandatory, then the customer has to restart the survey all over again. When I asked the online chat support person for assistance, they once again said that this is a known bug.

Finally, the tool has a 15-minute idle timer. If the customer stops to answer a call or talk to someone for more than 15 minutes, the survey tool cuts them off, and they have to start all over again. You can't customize or turn off this automatic idle timer, which can be a bit annoying if you're trying to give your customers more time to complete the survey.

Overall, I wouldn't recommend this tool to anyone. While it does have some useful features, the bugs and quirks make it more trouble than it's worth.

I have been a loyal user of QuestionPro for the past nine years, paying for their "professional license" services. However, my recent experience with them has left me feeling disappointed and frustrated. Despite automatically renewing my services in 2021, I found that I was unable to access basic features such as customizing the URL of my survey. Instead, my survey form displayed a banner stating that it was "powered by QUESTIONPRO.COM". As a paid customer, I was shocked to find that I was being treated like a "free" user and not receiving the basic features that I had paid for.

What was even more frustrating was the lack of backup plan or compensation offered to customers like me who were suffering due to these changes. QuestionPro had moved the features of the professional license to higher licenses, effectively downgrading paid professional license customers to the "free" category by removing the previous features. When I reached out to their customer service, they simply stated that they had to reshuffle the features to make the licenses more cost-effective and that they had revised their plans based on feedback from clients. They also mentioned that they had discontinued the professional license and introduced the advanced annual license, which was now the starter license.

However, their technical explanations for why certain features were removed were not satisfactory. They claimed that the customize URL option had become an extremely high maintenance feature, especially due to how all browsers have been evolving to not support third-party cookies. They also stated that their surveys were heavily reliant on cookies and that without this feature, their surveys may tend to lose data, which could lead to serious issues for clients. Despite their explanations, I was left with no solution for resuming my services.

To make matters worse, there was no announcement or notice about how these changes would impact existing customers like me. When I asked about this, they simply stated that I would have received email updates about the discontinuation of the professional license last year and early this year. However, I checked through all the newsletters in 2021 and 2022 and could not find any notices or announcements about such changes to the professional license.

Overall, my experience with QuestionPro has been frustrating and disappointing. I am not sure if they have changed their management or if their current services are just not up to par, but I would not recommend their services to anyone looking for a reliable and trustworthy survey platform.

Well, I gotta say, I was pretty disappointed when I found out that QuestionPro doesn't have any formulas. I mean, come on, how am I supposed to use it without that feature? It's a pretty big downside if you ask me.

But, despite that, I have to admit that QuestionPro is still a pretty decent software. It's got a lot of other features that make it worth using. For example, it's really easy to create surveys and questionnaires with it. You can customize everything from the questions to the colors and logos. And once you've created your survey, you can distribute it in a variety of ways, like through email or social media.

Another thing I like about QuestionPro is that it has a lot of different question types. You can ask multiple choice questions, open-ended questions, rating questions, and more. And if you're not sure what kind of questions to ask, they even have templates you can use.

One thing I will say, though, is that the interface can be a bit confusing at times. It's not always clear where you need to go to find certain features. But once you get the hang of it, it's not too bad.

Overall, I'd say that QuestionPro is a pretty good choice if you're looking for a survey software. Just be aware that it doesn't have formulas, so if you need that feature, you might want to look elsewhere.

QuestionPro is a website that offers survey tools for people who want to gather information from others. It's pretty cool that they have a lot of features that can help you create surveys that are easy to use and understand. However, I was a bit surprised when I saw that they charge $1500 for their services. I mean, that's a lot of money!

But what really got me laughing was when I tried to use their forms and saw that they couldn't even do simple multiplication. I mean, come on! That's like basic math! It's pretty funny that a website that charges so much money can't even get the basics right.

To be honest, I think there are other survey tools out there that are just as good, if not better, and they're completely free. I don't see why anyone would want to pay $1500 for something that doesn't even work properly.

Overall, I think QuestionPro has some good features, but they really need to work on their basic math skills. And maybe they should consider lowering their prices if they want to compete with other survey tools out there.

So, I was trying to make a form for my business and I stumbled upon QuestionPro. At first, I was pretty excited because it seemed like a great tool to use. However, when I started to create my form, I quickly realized that there was no option for basic calculations. I mean, come on, how can a form builder not have a calculations field? It's like having a car without wheels!

I was really disappointed because I needed to create a simple calculator for my customers to use, but I couldn't do it with QuestionPro. I had to go and find another tool to use, which was a real pain in the neck. I just don't understand how QuestionPro can survive in the market without having such a basic feature.

Overall, I wouldn't recommend QuestionPro to anyone who needs to create a form with calculations. It's just not worth the hassle. There are plenty of other form builders out there that have this feature and are much easier to use. So, if you're looking for a form builder, I suggest you keep looking.

I've used QuestionPro a few times now and I have to say, I'm not too impressed. The surveys can be quite long and tedious, and I've found myself getting frustrated when I get to the end and I'm told I don't qualify. It's happened to me more than once, and it's really annoying.

For example, I recently took a survey on their website (https://www.questionpro.com/a/TakeSurvey?tt=pnkNhb2UFgg%3D&custom1=B3C44BD6-920E-E811-81A3-D9EA891E9F4D) and I spent a good amount of time answering all the questions. But when I got to the end, I was told I didn't qualify. It was a waste of my time, and I was pretty frustrated.

Overall, I think QuestionPro could be a lot better. The surveys are too long and there's no guarantee that you'll actually qualify for the rewards. I think they need to work on making the surveys more user-friendly and rewarding for the people who take them.

So, I decided to give QuestionPro a try and signed up for a free account. The website promised me 1000 free responses, which sounded like a great deal. However, things didn't go as planned. My survey received more than 1000 responses in no time, and my account got locked! I was shocked and frustrated. I couldn't access my survey anymore, and I had no idea what to do next.

I tried to contact the customer support team, but they were not very helpful. They told me that I had to upgrade my account to an annual subscription that costs more than US$1000 if I wanted to access my survey again. I was disappointed because I didn't expect to pay such a high price for a simple survey.

What bothered me the most was that I didn't get a single response until I upgraded my account. It felt like a trap, and I didn't appreciate it. I expected to get some responses before deciding whether to upgrade or not. But, unfortunately, that wasn't the case.

Overall, my experience with QuestionPro was not very pleasant. I don't think I will be using their services again in the future. I would advise others to be cautious when signing up for a free account and to read the terms and conditions carefully.

I gotta say, I was pretty disappointed with QuestionPro. Their customer service is just plain bad. The person I talked to online was really rude and didn't seem interested in helping me at all. It's like they think they're the only survey company out there and they don't care about keeping their customers happy.

Honestly, I think you should look elsewhere if you're thinking about using their software. It's pretty basic and definitely not worth the price they're asking for. I mean, why pay for something that's not even that good?

If you're looking for a better option, I'd recommend checking out surveygismo. They're way better than QuestionPro and their software is actually worth the money. Don't waste your time with QuestionPro, trust me.

I've been using QuestionPro for a while now and I gotta say, it's been a bit of a mixed bag. I recently stopped using their service, but I've been thinking about rejoining. Unfortunately, when I tried to connect with their online help line, I couldn't get through. I even tried calling them on the phone, but I was put on hold for over 30 minutes! I eventually gave up. It's frustrating to see that their service hasn't improved since I was a customer. If they can't even provide good service to people who are interested in becoming customers, I don't think I'll be rejoining anytime soon.

I gotta say, QuestionPro ain't all that great. Their support team is a real piece of work, let me tell ya. It takes them forever to get back to you and when they finally do, they're just plain unprofessional. I mean, come on, we're paying customers here! And don't even get me started on this guy named Andre Marques. He's the worst of the bunch. I've never been treated so poorly in my entire life. It's like they don't even care about their customers.

Honestly, if you value your time and sanity, steer clear of this company. They really need to rethink their hiring process because their customer service is just plain terrible. I've never dealt with such incompetence and rudeness before. It's a shame because their platform could be really useful if they just got their act together. But until then, I'll be taking my business elsewhere.