Powur review: Solar panels

Verified customer

When I contact Powur was excellent the way they talk and the way they was presented to us. Was an excellent presentation. We got so convinced to the point we were part of the sales team. 

We were trying hard to sale the panels but all the time we face and talk people they was telling us negative about them and we couldn’t accept it. How people can do that to such an awesome company? we were offering door to door and people were mad at us and closing the door on us. Before we go to try to sell the product we go in our knees and pray asking god if there’s someone in need of help or need this product to guide us to them and gives the wisdom to help people with they’re electricity bill. We know there’s a great product and solution to help us save money, So we were so disappointed at people for doing that to us. I’m so glad people rejected us. Now we know people rejection was Gods protection for the consumers and for us. I don’t want to be facing this with clients and feeling guilty to put people through what I’m going through right now. Now the we are facing the reality. 

We had live in my house for 10 years and we never had a leak in our home, and after they installed the panels. My house was leaking in several places. 

At the beginning When they inspected the roof they told us that some tiles were broken.

which we take care the problem. Because with them was charging us an arm and a leg. But even with those tiles broken our house never had a leak. We called and said everything is ready for them to come and do they’re job. Thinking they’re professionals and they know what they doing right plus they have all the credentials and license to do it! We trusted them with our home. Which maybe for them is only one house right but for us as a consumer is all the we have, our whole life is that house Like everyone out there. 

But we finally had to face why people were so dissatisfied and disappointed at them. After the panels were installed, Our house was leaking horrible. And like what I said never had a leak before the panels were installed. So now because of the tiles they said were broken they don’t want to take responsibility of that. 

When I complained about it they sent me pictures they took from the beginning. So I got a roofer before they send someone from they’re team to inspect the leaks. and he found a lot of tiles broken besides the ones they told me. in the pictures they took from my roof from the inspection. And they also sent people to do inspections in my roof so they went in to the attic the person the went into the attic told us that exactly where the tiles are broken is where the water is coming in to my house. And there’s several other leaks in the attic. And they send an email saying this. Dear mrs. Ramirez,

Our in-network service partner has submitted their site visit assessment report. I have reviewed the findings that they reported based on their site visit. The tiles that were noted on their assessment as being broken were documented in the site survey on 10/25/2022 prior to the installation, therefore the damage existed prior to the solar being installed.

We advise you to contact a local roofing or your homeowner's insurance for further assistance at this time.

If you have any questions or concerns please respond to this email or contact us at 1-866-Go-Powur.

We appreciate you choosing Powur for your renewable energy needs. Please let us know if we may be of service in the future.

Best regards,

Powur Support

Powur Customer Care

866-GO-POWUR

chat.powur.com

After that I send an email saying that that’s impossible that they didn’t broke any tiles because they were like 2 to 3 guys on the roof with a inch of tools on they’re waist. Plus the weigh of the panels. Really? and they just reply like this each an every time I email them is the same answer. (Hello! We know you are anxiously waiting on a resolution for your most recent ticket/issue and we wanted to take a brief moment to update you on the status.

(We are diligently working to resolve your issue as quickly as we can. While we do not yet have the final resolution, please rest assured that we are focused on making sure you get what you need as soon as possible. Please look out for a follow-up from us soon with additional updates. If you have any other pertinent information that will be helpful to add to your ticket, we encourage you to send that information to customercare@powur.com.) and that’s the same answer I received every time I sent an email requesting an update or giving more info or more pictures from the leaks. At to this point they have fight me and seems like they’re not going to take responsibility for what happened to my roof. 

They had fight me like I never thought someone will fight, I now understand why people are so fed up with them. I hope someone out here can help me out. As a consumer. And pray and hope that they can take responsibility