PODS Enterprises
reviews and complaints

Move from Dallas, TX to Richmond, VA. Initially (Jan 2022) was promised I can keep my things in storage for a monthly fee, then move my pod to my new apartment in Richmond on May 14, 2022. Now (May 13 2022) I am told that PODS will not deliver to Richmond. PODS says that my container will be delivered to a storage facility in Washington DC. The last minute timing is likely to cause me to pay a lot for movers.

I have stored three PODS with PODS for the past nine years. Paid a fortune in storage. On May 3rd I called to have one of the PODS delivered. It was scheduled for May 6th delivery. That did not happen. PODS changed the delivery to May 10th 8-11 AM and never communicated that to me. On May 10th the POD did not arrive by 2PM so I called. I was then told they could not find the POD. Again no communication. It is now 10 days since I started this adventure and I have been assigned a Customer Advocacy specialist. She is 100% unavailable and unresponsive. I have no idea if PODS has lost all 3 of my PODS, just 1 or if I will ever see them again. If I call Customer Support - they cannot talk to me because my account has been escalated. This is ludicrous - NO communications for 3 days - no response to voice mails and emails left with the Customer Advocacy Specialist. I have absolutely no recourse and no way to get any information. 10 hours on the phone with support over the past 10 days, repeated chats and I still know nothing. I am so frustrated and upset with PODS and there is no response from them!

First, five calls were to schedule the delivery of my pods unit. All five phone calls died on the pod's line in the middle of a conversation. System problems were blamed. 6th phone call finally got someone to answer but never got an answer on when the Pods would be delivered. Surprise it was delivered on 4/20. Delivery person did as I asked and set the pods unit in drive as asked. Also, he did lean the unit back so items in the unit would shift away from the door. Finally found the key to the lock and was able to remove the lock. Door nor the slide to where the lock is would not slide open. The slide and the door do not opened. Contacted customer service, lost connection during the phone call while on hold. CS rep stated she was opening a ticket. Called and 8th time to get when someone would come to open the door, 8th CS rep stated no ticket was open and was opening the ticket. They stated someone would call to arrange to come and see about getting the door open. A service person was to call me that evening. I explained I would not be available in the evening (it was already after 3 pm CDT). They stated someone would c all me in the morning today. It is 1 PM no phone call received. I still cannot get the door open and cannot unload until the door is open. After shelling out almost $10k for PODs. I really not happy with the lack of service.

3/25, Called PODS today. We, over a year ago, in March of 2021, rented four units from PODS. We had them moved to San Antonio Texas in July 2021. We have since moved to Northern Maine. I called a month ago or more to have them transferred to Maine. I’m told they don’t ship to Maine! So, I called again today to ask to have my units delivered or give me some type of relief on the monthly charges…we pay over $1,000 to them monthly! They do not ship to Maine, buyer beware….I was even asked if they could ship them to another state and arrange to pick them up there! Another state? I said, no, that doesn’t work for us! So, I then ask, can you give us some type of monthly fee relief because YOU cannot deliver! After an hour it was no, sorry, there is nothing we can do! To me it’s false advertising! You do NOT deliver in all the 50 states! I am livid! They have our stuff held hostage! We can’t get to Texas until this summer to empty out, they can’t deliver, and we are stuck with the monthly rental fees! $1,000 plus a month! They don’t seem to care!

phone line always busy on hold for 30 minutes or more then they hang up email company about my money being put back on my credit card no reply back terrible business this company POD has a critical illness no respect for the customer this is done maliciously this is not a incident stay away POD company has a virus . still waiting MARCH 8th 2022 emailed executive office no reply

In January 2022, I contacted PODS to quote me a price for a move from Michigan to North Carolina for $1986.19. I give my deposit and a container is delivered to my former address on the date I schedule with PODS. I drive from North Carolina to Michigan the day before the container is to be delivered (Monday). I arrive and we have the container packed up and contact the company to pick it up. They advise me that the container will be picked up the next day (Wednesday), and I get back on the road to beat the container. I arrive home and wait for the trailer to move and prepare to get movers from the company to unload once the container makes it to Greensboro, NC. I contact the company two weeks later to get an update but figured transport was delayed due to a winter storm. I check the website almost daily to see if it is in transport, but it was not. I managed to get a hold of someone to ask why the container is not here yet and I am told I have to arrange it? That was why I called to have the container picked up and moved, right? I then get a list of the movers to which I can call to get a rate if I want to use them to unload the container once it arrives. Approximately, 30 days after they deliver the container to my former home, I am charged for a month of storage! Why, am I being charged storage, you might ask especially since this company was holding my container even after I expressed that they should pick it up and move the trailer? I still do not know!

Picked up delivery as promised , then told after taken to a Wearhouse I had not signed a rental agreement. Signed within 30 minutes of receiving. Found out night of delivery it had been cancelled by Pod and will now take a week later to arrive to its destination less than 200 miles away. This leaves a 90 year old lady un able to move into an assisted living home and get the medical care she missed for a week started. customer service is un able to work with you and refused to provide a person or phone number above them when asked. They also double billed us - told accounting error.

I canceled my POD order on January 31st after company management never got back to me over a ten day period regarding questions about drop off location. On February 2nd, I open my online banking and discover $1500.00 charged on my credit card. I am in the midst of relocation and needed my money. I am told I will be refunded in 5-7 business days. Unacceptable. If a company can instantly debit your account they can automatically credit your account. This isn't any way to treat customers when we have so many other alternatives. Bad business.

DO NOT USE PODS

I rented a POD for 5 months. When it was delivered the door was jammed. When I got the door open the contents were all shaken up. It was as if the POD had been turned upside down. My furnishings were scratched, broken and badly damaged. I contacted PODS immediately. I sent photos of the POD when I opened it and the damages.

It has been one month and no one has got back to me with an update or a solution.

I WILL NEVER USE PIDS AGAIN.

I have been an account holder for years. Customer Number [protected]

My account has always been a delivery and pick up service as you hold all of my various holiday decor. Over the last year — every single time my pod is redelivered to your facility it is lost which then in turn disables my account, I cannot then access my account online and I must sit on eternity hell hold with you all to rectify this situation. Today I called in and the lady that took my call 12:00 noon EST was rude as all can be, She was talking over me, was not listening and then placed me on an additional hold and I am still sitting on there now fuming at her unprofessionalism. I pay (and have paid you) alot of money to hold my stuff NOT to lose it, me not have access to my account and to have to wait for YOU to answer my calls. Last month the guy could see all my frustrations and gave me a $25 credit Wow! $25 for me to waste hours upon hours of my time calling you all.

My home that I was selling was damaged
This was in April. I have about 100 emails sent- I called daily and don't get returns. I signed and had witnessed a settlement months ago.
Tia Thomas was the rep customer service continued to send my calls to- even after I requested someone else because she DOESN'T return anything!
PLEASE SEND MY MONEY NOW. I will contact BBB and an Attorney
Believe me I have literally 100 unanswered emails and proof of calls made !

Customer account [protected]
Incident Report Number 2102058

In April, 2021 we contracted with the Pods Moving and Storage Co. to rent two of their pods, have them delivered and picked up at our old house, stored with our belongings and delivered to our new house in Spokane, WA. The entire move went smoothly and the company was very attentive to our needs.

On July 20, 2021, after storing our belongings for several months a Pods driver delivered the two full pods to our new address in Spokane, WA. When placing the first pod on our driveway, the driver allowed one of the wheel sets of the delivery device (Podzilla) to wander onto our next door neighbor's lawn. We called his attention to the problem, but by then there were deep tracks in the very manicured lawn and a large branch on a plum tree had been severely cracked. The driver corrected the drift of the wheel set and remained professional and apologetic throughout the rest of the delivery. The driver did say that his manager was going to come later in the day to survey the damage to the lawn and tree. We were outside the rest of the day, we did not see the manager at any time.

The next day, July 21st I contacted the Pods company through their 800 number and was assigned an Incident Report number 2102058. I was told that I would be contacted in 48 hours. That contact was not made. I called the Pods several times a week, requesting escalation to decision makers. After pushing politely but firmly, we received the first contact from a Customer Advocacy Specialist on August 10, 2021 in an email.

Alex Luedy
Customer Advocacy Specialist
[protected]

We responded to the Specialist's request and sent pictures of the damage and invoices for the repairs. The neighbors are very proud of their yard. The damage caused them severe stress. Without a meaningful response from the Pods company, I arranged for repairs.

We made repeated calls to the Specialist to confirm that he or she had received our material. No response until August 24 where Mr/Ms Luedy wrote again, stating that they had not received our pictures. On that date we reset the original email and several more pictures of the repairs. Again, weekly calls have been made to Luedy asking for confirmation that our email had been received. As of [protected] we have received no reply to our inquiries.

I am asking to be reimbursed for the money I have spent on repairs, on consultation with an arborist, on supplies to repair the tree, my hours working on the tree repairs and time spent on the phone attempting to get a response from Pods.

Monster Lawn Care - Sod replacement $1, 525.00
Bartlett Tree Experts - Consultation $120.00
Lowe's Hardware - Threaded Rods and Bolts $46.46
2 hours my time repairing tree $100.00
Time spent on phone, documenting the issue $208.54

Total $2000.00

My name is Stephanie Raddatz and I paid PODS to use one of their large 16 foot shipping containers with my things from Long Beach California to Jacksonville Florida in January of 2021, this year. After finding a place to live in Daytona Fla. I requested PODS move my container to Daytona Fla. In August of 2021. After all of that was done I checked my account on line with PODS and was shocked to see that there were 22 transactions on my account for only a 8 month period. When I called to find out why a man told me I was charged over $11, 000.00 when I should have been charged less than $7, 000.00 to ship and store ONE large container. First of all the accounting PODS uses is confusing. It look like PODS HAS OVER CHARGED ME OVER $4, 000.00. When I called or tried to contact PODS about this they hung up the phone on me and were rude and refused to talk to me. I do not want to make this a legal matter but if I have been over charged I would like for it to be corrected or PODS will leave me no choice but to seek legal recourse.

On June 12 of this year my Pod was delivered from the storage facility on Lawrence Ave. in Atlanta, GA.

On June 13th, I was charged the Monthly Rental of Container in Storage Center although my possessions were not in the facility. It was my understanding the monthly fee is secure and protect my property at the Pods facility, i.e., secure my goods for me, and I needed to schedule a visit to access the pod.

According to the Pods representatives, although my possessions were not in your Storage Center I owe the monthly fee.
I have scoured the website and asked associate for documentation to support this position with no luck. According to the associates, the fee is not for onsite storage (as indicated on the post heading) but for the pod rental. Which is it.? Am I to believe the posting says it's for one thing but it in fact is for something else? Do I understand that monthly rental of a pod is $274.99 a month.
R Chanay
Atlanta, GA

The pods delivery driver damaged my roof and gutters on July 10, 2021. I filled and incident report immediately and was told someone would contact me within 24-48 hours. So far no one has contacted me. I've made phone calls, live chats, left voice mail messages and emails. I've sent photos and an estimate of the damages. So far all I get is someone will call me. It's been almost 2 months and NO call from anyone.

My name is Janet Cheatham. My order number is 2797896. My customer number is [protected]. I spoke with your office in California yesterday. I have a delivery set up for June 19th for deliver and pick up same day. I asked the clerk to call the warehouse and find out if the pod would be delivered in the morning or afternoon. I need this information so I can hire laborers to pack. We are elderly and can not do this ourselves. I was told that I could not find out t his information until the day before delivery of the pod. I explained I would not be able to hire the laborers with a 1 day notice. I was information there was nothing they could do. I am paying over $2, 000 for this pod and feel that my request is extremely reasonable. Could you PLEASE speak with someone and let me know if the pod will be delivered morning or afternoon? I am sending a copy of this request to the BBB to let them know of my dissatisfaction.

Delivery March 4 2021 Incident # 2027455
I called on March 8th to report water intrusion in POD during transit and sent photos of damaged items. Alex Leudy, Customer Advocacy sent an email and I responded with photos. I have emailed him 3 times and called 3 times and left voicemail with no response. There was some minor damage from the water on items not worthy to report but there were two items I expected compensation for. A section of my desk and the frame replacement for an original signed Miro that was purchased for $6k. The art was not damaged, just the frame.
I paid $50 for contents protection while in transit. I have used PODS 3 times in the past and have never had water intrusion happen in the POD. The minimal expectation is that the contents remain dry. They are not addressing quality control issues of older PODS. I am asking for $500 to pay for a portion of the damaged items. Thank you for your assistance.

March 18, 2021. Paid about 2700. Pod was picked up in Bakersfield CA on time March 26. Was to be delivered to Baytown TX April 5. Called Pods the day we left, and asked if the Pod was picked up, confirmed, and I asked several times if everything was good to be delivered to Baytown TX. They said yes. All documents were signed! April 5 comes and no Pod. I have disputed this ( case # 2037828) on April 5 2021. Still no response. Customer # [protected]. Order #2655269

Incident 02/05/2021. Customer # 138341307. I will begin by stating the problems began on the day of closing of our home. We closed that morning at 10:am in Winchester Va. and headed to Lakeland Fl. while we were on the road got a call from realtor telling us the persons who purchased the home did a walk thru and electric wasn't working and they called a electrician who found that the Pod driver had clipped the power line leading into the house and shorted the refridge and microwave out ruining them. Needless to say to keep them from backing out of the home sale I had to purchase them new ones plus pay the electrician for a emergency call at the cost of $2500.00. I received $850.00 from my insurance so I think Pods should be responsible for the remainder of $ 1650.00. I have contacted pods by email and of today I have only received one response back asking for pictures and documents which is hard to do when I'm in Lakeland Fl. 14 hours away and when I do respond back to the email address all I receive is out of office till some date and never get a reply.

I contacted the PODS company in mid December 2020. I paid for the container to be delivered as well as the transit fee of over $2000. My pod was to be transported out of state 1/8/2021, but they failed to do so. During this mix up, I contacted them many times to sort out the mistakes they made and jobs they should be doing, as well as contacting the compensation department. The female assigned to my case was very unhelpful and told me I just had to keep waiting. There has been no other form of communication with this company since. They have not held up their part of the agreement, no contact I was told I'd get was given. They just continued to take money from my account.
My delivery date was moved from 1/15/21 to 1/21/21. My whole household belongs are still not here. I have not been compensated or communicated with since the contact with the compensation department.