PlayerAuctions
reviews and complaints

Hello Complaints Board,
-Date of incident (8-Oct -2021)
-Account : [protected]@gmail.com
-ticket (830996)

It's been 22 days waiting, and many support requests sent to Change of telephone number and address of my account.

I have sent my Australian Passport, Colombian Passport, Colombian ID, Australian Driver's License, Proof of address, photos of me holding my passports and ID.

Have done all the process they have asked me to change the details of my account, but now they are ignoring my emails or requests.
After we completed all the process to change the details, the person in Zendesk support stopped replying.

The worse thing is that because I trusted PlayerAuctions, recently sold one of my items online with their system and now the money it's on the account available but stuck in their site. I am starting to think they don't want to change my details to be able to keep that money.

My email account is still the same and all I need to change is the address and telephone.

Here I am sending images of emails with ZenDesk
ticket (830996)

Please let me know what other information or photos you need.

Really appreciate your help with this.
Kind Regards,
Juan Giraldo

I have been using PlayerAuctions for years. Today was the last time.

Despite going through the verification process several times, and all prior times without a hitch, today the process took over 10 hours. In the end, the offer was cancelled due to the price changing in the 10 hours I waited in limbo. Now my money is in limbo, I have no product, and wasted 10 hours (each email came between 1 and 4 hours apart from them) waiting on people to ask me the same questions over and over.

Consider using other companies for your gaming trades. This was the worst consumer experience of my life.

So recently I sold a account for 350 dollars. Now I am not a business man that spends his days selling accounts it was a one time thing. My account is verified so I should be able to withdraw. Prior to withdrawing I sent player auctions a email saying. I am from south africa and in my country I cant use any of their withdrawal systems since my "goto" skrill recently stopped supporting south africa. I asked them if we can maybe do a paypal or coinbase withdrawal. Meanwhile I tried imputting my details into the bluesnap wire transfer withdrawal system and everything looked fine. When support responded to me they said coinbase was only for 1000$+ withdrawals and they dont do paypal. They told me that if your account is verified bluesnap should work fine. So skip 2 days I request a withdrawal on bluesnap and i get a email asking for Certificate of incorporation, Bank account ownership confirmation (in form of bank letter or voided check) and my ID. I tried getting this bank letter / voided check turns out my bank doesnt do that for savings accounts (since i am not a business owner) also why do I need a Certificate of incorporation for a personal account sale ? Now i have 300 dollars disappearing into thin air since my bank cant help me and playerauctions support just doesnt reply. Anyone who can help here ? (netteller is also no longer supporting South Africa so that is not a option)

In this order 8078976, I unable to deliver the product because of bug in the website, I was trying to solve problem with the support.
Now the order is terminated Player auction asking me to pay fine for the order.
Why do I have to pay fine for a order where it is not my fault?

I have placed an order (Order #8046677) on the 17th of September (Malaysia time) but changed my mind and cancelled the order on the 18th. Refund is still yet to be credited back to my account despite several emails going back and forth with the support team. The emails with support team was not particularly helpful as they only provided a reference number that is not helping my bank in tracing the refund.

My account has suspended because I supposedly have more than one I've been waiting weeeks for an response so I can use this but no response or answered calls

Please contact me ASAP so angry

Placed an offer (Order number #8034603) on 14/09/21 NZ date, used apple pay to complete full payment, 100.40 USD was paid. As stated it is said to be verified within a few minutes, but waited for a few hours already and it's still being verified. No contact with any email asking for further authentications. Please take a look at the payment as soon as possible, thank you.

Hi, I was suspended from your platform and there's no way I can withdraw what remaining balance I have. I hope you can help me with this as I need the money. Here is the ticket number of the said transaction:

7988462

and my PlayerAuctions username is: jmarvic

I was hoping you could withdraw my balance to my skrill account. Thank you!

I opened a ticket but I received no reply.

Hello Player Auction,

I already replied to support ticket 806700, waiting for response long time.

I have gotten a mail saying

"Our Risk Management Team has detected that you have violated our policy against posting offers under the wrong product type/category. Offer(s) found to be in violation of our policies: [protected], [protected] "

I am very sure these are not posted on the wrong category, I was selling exactly the same thing mentioned in the title for almost 4 year, check screenshot.

I am hopping for my account to be fixed.

my store naimul34

I've got suspended for using discord, I didnt got any email before or anything thay warned me, I sold product and got emailed that I've got $100 for selling it.But I can't withdraw money because previously I was suspended.I have wrote multiple emails, and complained on your website but got no answer.I'd like to continue using your services without violating any rules, thanks.

Ticket:799886

Hi, I'm filing a complaint to call out PlayerAuction's trader banning system. I've been using this platform for quite some time now and I'm just amazed at how these guys charge a fine for an unverified violation.

I was suspended before because I tried dealing with a customer who wanted to use PayPal but at that time I was not the one who incited the offsite trade - and I still paid the $150 fine.

Now what infuriated me today was they are fining me $600 because I gave my discord ID for support and faster replies to customer because I can't bother to check my email every single time, thus, affecting buyer decision. I used to do it to secure PlayerAuctions trades but now you have suspended my account which has pending balance on it and I can't do nothing to get that and leave your platform for good.

You guys were also charging 15, 20, 25, 35, 50 USD for every transactions I make and you never once heard from me.

Hi my name is hizan on playerauctions and I recently made a sell and wanted to withdraw, but then I got suspended…. You guys didn't even state the reason…. I've not made multiple player auctions account neither (to my knowledge) can I please have my account back. I really really really need the money to pay off student loans. Please help me as soon as possible

Someone just used (8/26/21 @ approx 810 am Central time) my debit card (ending in 2069) to charge $450.31. I have never heard of Player Auctions so I don't have any other information. The number on the notice is [protected]

Casey Dailey
[protected]@gmail.com

"Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding."
I didn't even have time to go to the site and I was already banned for some reason, I dont have 2nd accounds and etc. I found out this web-site 2 hours ago.
And I can't even ask for an unban because they obviously made some mistake

My nickname - Kezzya

Been trying to get a hold of these guys for about 2 weeks since my account has been suspended. They fined me $150 which I am willing to pay thru my available balance.

My ticket number is #766406 and up until now there's no resolution to this ticket - I already affirmed and told them I will not solicit offsite trades again (which has the cause of my suspension) but it seems like they really do not want to re-activate my account.

I made two purchases the other night both weren't as described and didn't contain what was advertised I disputed both lost both I'm unclear to why other that maybe I was unable to upload my video evidence which I tried contacting customer service to resolve and no one helped or returned emails I sent many I was also harassed and threatened by the seller with no action taken by player auctions I've still without success being trying to reach someone at customer service to report my issues I was scammed harassed threatened and now I'm out around $300 with threats of my account closing I was ripped off by two of your sellers I have indisputable evidence that I'm not sure your recieving I've attached the evidence and videos that I have been trying to get to customer service what you should really do is just login the account and see for yourselves I'm not a liar or scammer I was victimized by two with help from player auctions
It's not allowing me to upload the video so can you please just login see for yourself this seller is a scammer bith were and there's more the seller admits in the dispute conversation log that when I give them the wrong password to account which wasn't the case my phone autocorrect the first letter to a capital which the. The seller used a pre set up back up back up email to hack account which were they planning on something like that all along wait for me to add VBucks and steal or hack account? That's wrong they also make false accusations and also revealed in the dispute log they do indeed possses the account advertised and just using it to bait and scam other they falsified the video sent to dispute by a splicing and editing software proven by the water mark left on the video and really just log in and your going to know the truth I don't intend to let this go u til justice is served also FYI I never contacted epic anothe r lie from this scandalous scammer

I sold my fortnite account for 300$ and I have proof of buyer confirming transaction, yet I still havent got any notification of the money being anywhere. After I was sent confirmation of the purchase being complete from the buyer I took down my offer. I cant put up a new offer because I no longer have the fornite account. If me taking down the offer too soon is the problem then I cannot resolve that on my own because like I said I have already delivered the account.

Hello my account was suspended due to my decision to change payment destination before money withdrawal was complete. My ticket is 758135.

Because of this you asked me to follow some verification procedures - which i did the best i could. But there where no respond from support since july 20 - so i don't even know if a problem is on my end or not.

I recently made my first sale on Playerauctions and have a balance of over 1, 000.00 USD on my account with them. Due to the account being years old, I need to update information so the money can be directed to the right place.

They will not allow me to change my own disbursement information. I have sent them countless ID photos and anything they ask - but they delay me a day or 2 between every response and somehow, it is not sufficient for them.
As of right now, they are holding my money hostage and it has almost been 2 weeks since I started submitting tickets and emailing them about this.

As far as I can tell, there is no repercussion for them to just keep my money. I cannot do anything and I feel robbed by the company.

P.S. The ID and proof I sent them was 100% valid but they kept saying it was not a clear photo of both me AND the ID. I sent them 6 different photos. There is NO reason to delay me days and say "try again", only to ignore me for days more. The photo below shows each time they closed my ticket after saying the photo wasn't good enough. It's my account!

The only reason I used their service in the first place was for a medical emergency for which I needed the funds. They promise clarity and swift success but offer nothing like that and hinder you.