Pawrade
Reviews and Complaints

It is interesting that they only show 5 stars review on their site not 164 1 star review like this one." I had high hope when I first engage them as I am encouraged by what they stood for in terms of animal rights. They collected the money, but could not deliver the puppy in time frame as discussed or promised. No customer service, no one answer the phone at customer line. Travel department is non-responsive. Typical company run by Gen Z (Poor and arrogant communications especially the "sales manager") - if they ignore, they assume may be you and your complaints will go away (this seems to be a pattern see other review from (9/3/2023, don't just take my word for it.) No respect for customer privacy and they record all conversations. No one to escalate my issues. Make promise and never fulfill them, lots of "sand bagging". Lack of accountability to be a trusted service provider. Pushing for their transport which is additional $800 at first on top, when puppy is only 90 miles away? Often provide status or excuses without actual fact. Poor communication and does not know how to manage communication in a trustful fashion.

Update: Finally received a text from Travel 30 mins before they close for the week, with no concrete commitment that puppy will be delivered. The sales manager was arrogant and refuse to resolute customer concerns head-on by hiding behind "puppy first" as the reasons for his behavior. I have no issue with health check, but they need to provide truthful communication not repeatedly give out "false hope".

Overall a company that had right ideas but poor executions.

** Suggestion to management - You may want to consult with your counsel regarding keeping text, written communication and record conversation under CCPA/CPRA / CA Delete Act (SB 362). As data subject and CA resident we maintain the right to request our data to be maintain and kept in accordance to consumer privacy rights law and regulations.

So I saw pawrade on facebook and a female shih tzu named alexis. I wanted a brindle colored female. I ordered and paid for her in total even though only down-payment was only required this was on 6 17 2024. I the bought supplies and royal canin nutri cal as was insisted by pawrade to prepare for Alexis homecoming. Then told that alexis was to be picked up by breeder on 7 10 24. Then on 7 11 2024 I got muscle text from puppies express that they are in route with tips are appreciated at every text sent to me. That evening of 7 11 2024 at 630 pm puppies express knocked on my door with a puupy saying papers needed to be signed I handed puppy to my husband who then informed me that the wrong dog was delivered.. it was a male and did not look like alexis. The transporter took the dog and paperwork that I seen had name Clare marked female. Transporter was there less than 10 minutes then left Then I called pawrade right away to let them know and was informed that the manager would call me fir... by pawrade. Worrying about the funds I'm out of of and the many lies that I felt was told. I do not know what really happened to alexis maybe the breeder decided to keep her to breed more puppies or perhaps she was sent to another customer and the decided to keep her as I was told. I signed all the legal papers got emails even after from Wags to wheels about picking alexis up on the 15th. I got transfer of ownership documents even. I believed and trusted in staff at pawrade in their word I did everything asked of me even got met life for alexis and my current 10 year old shih poodle mix loki in which o paid for even though was told one month free... Bought pet supplies dog food brand pawrade wanted me to buy royal canine and nutri cal all threatened if I did not do so the 3 year health certification would be void. Never again will I buy online puppy door to door. I will meet the breeder and buy local. Lesson learned as I was out of money and out the dog I purchased with name alexis.

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, staff was amazingly helpful and promised us we would be able to zoom and connect with the breeders. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get 2 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative, she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just beacuse something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and allowed the breeder to relist the puppy!

Extremely unprofessional.

The reality is, Pet Pay company engages in racketeering and fraudulent pet sales hiding behind a payment service.

Admittedly I did initiate a purchase for a dog online. I gave my credit card information.  However,  as soon as Pet Pay charged the card,

The bank sent me a Fraud Alert text.  On this Alert I decided to further review Pet Pays record online and found numerous

Complaints from clients with horrible experiences with Pet pay.  Complaints where mostly about receiving pets that were totally

Different than what was purchased or pets that were delivered sickly or infested or dead.  This led to our decision to abort the transaction.

At his juncture we were within the 10-15 minutes of the credit card charge and nothing had taken place. no pet was sent nothing was exchanged.

Any rightful and legitimate organization must have fair cancellation practice.  But with all of this, Pet Pay follows the jungle rule and an lawfully insists on charging my card for the full price of the pet at $3494.64

To this date there has not been a completed transaction.  We have not received a pet dead or alive, but Pet pay has fully charged the account.   I maintain, Pet pay is nothing but a crook organization that is engaging in racketeering by way of taking advantage of unsuspecting individuals trying to purchase a pet.

 

Let this be a clear warning to all, Pet pay is a fraud.  To cancel a sale within 10-15 minute is a customer’s right and should not result in unlawfully charging once credit card wit not pet exchanged.

 

Termeh Khiaban

When in the process of waiting for my puppy, my delivery date was changed from receiving the puppy at 8 weeks old to a month out from the original date, due to transportation issues within the company and not due to the health of the puppy. I was told I was purchasing an F1BB standard goldendoodle and even discussed it with the customer service representative. I received an 8 week old 5 pound F1B goldendoodle. He is now at 16 pounds at 4 months of age. But we will see. I really love my puppy, but I was misled with what I was purchasing which I do believe to be fraud. I waited years to get the exact puppy I was looking for. Paid the overpriced amount, just for this specific puppy and it’s not what I received.

I also was told by the delivery drivers that I still owes the delivery fee which was already paid in advance. They did not take my picture with the puppy or check my ID as I was informed that they would. The breeder then had to reach out to me to see if I received the puppy. She was under the impression that puppy food was to be sent to feed the puppy during travel, when I was under the impression that the puppies are not removed from their crates, or fed, or watered during transportation. A lot of miscommunication it seems, and she was the one to inform me that my puppy was an F1b not an F1bb. The company also sent me emails asking if I was enjoying my new puppy and referral links before I even received him! I would be leary of purchasing a furever friend without meeting the breeder or the puppy first. Because you may be paying an arm and a leg for something different then what you are told.

Date of experience: August 02, 2023

Hey everyone, so I checked out pawrade.com and wanted to share my thoughts. Overall, the staff was super friendly and quick to respond to my inquiries. However, one thing that does concern me is that they don't require genetic screening from their breeders. Like, what's up with that?! That's a pretty important step in ensuring the health of the puppies, ya know?

Additionally, despite their claims of not supporting puppy mills, I'm a bit skeptical. I mean, if they're not requiring genetic screening, then what other corners are they cutting? It's important to make sure that the puppies we bring into our homes are coming from responsible breeders who prioritize the well-being of the animals.

Don't get me wrong, I'm all for getting a new furry friend from a reputable website, but I just want to make sure that the process is ethical and humane. So, if you're thinking about using pawrade.com, just do your due diligence and make sure you know exactly where your new pup is coming from.

Overall, I'm giving pawrade.com a "meh" rating. Could be better, could be worse. Just proceed with caution!

So, my daughter got a cute little golden retriever puppy from Pawrade and we were all excited until day 3 when we noticed something was wrong. We had to rush the little guy to the vet and turns out he has parvo! Can you believe that? And the bill is a whopping 13 thousand bucks! I mean, come on, we just got the poor thing and now we have to pay an arm and a leg for his medical expenses.

Now, we're wondering what steps we can take to get this covered. Should we hire a lawyer? Do we talk to Pawrade customer service and request some sort of reimbursements? We just want to make sure this doesn't happen to other people too, you know? It's not fair to sell sick puppies and not take responsibility for it.

Anyway, I gave them a 1-star review because you can't give zero stars. But honestly, if they can help us out in this situation and take responsibility for their actions, I would love to change my review. So, Pawrade, what's it going to be?

So, let me just start off by saying that I had a pretty crappy experience with Pawrade. It all started when I had to change the dates for picking up my pupper. When the day finally came though, I couldn't get a hold of these guys for the life of me! I mean, come on, who just ghosts a customer like that? Not cool, man.

After hounding them with messages, I finally got a response from them at 11pm, saying that my puppy might be driven to me the next day. Uh, excuse me? That's not what I wanted at all! And get this: they had originally convinced me to have the dog driven to me when I had asked for a flight instead. Talk about a bait and switch!

At this point, I'm pretty steamed. If these guys don't get their act together, I'm gonna have to report their sorry behinds to the BBB. I mean, I just wanna get my hands on my furry friend, ya know? So yeah, that's my review. Don't waste your time with these jokers.

Hey guys, listen up! I gotta tell you something important about Pawrade ('pawrade.com'). I bought a pup from them once, right? But six months down the line, we found out that she has a genetically malformed femoral head. And let me tell you, it's been a nightmare trying to make Pawrade pay for her medical bills and surgery. Like, seriously, this company is the absolute worst. They plainly don't care about you or your pup's wellbeing and they have no qualms selling pups that are unhealthy. I swear, if it were up to me, I'd rate them zero stars. Stay away, ya'll!

So, let me tell you about my experience with Pawrade, or should I say "Pawfake"? Yeah, I'm gonna be real with you here - this company is shady AF. First off, they claim to provide vetted breeders and puppies that are up to date on shots. But let me tell ya, my 14 week old pup came with only ONE parvo shot and ONE combo shot, and TWO rabies shots. What kind of nonsense is that? My vet was super ticked off, and honestly, so was I. The last thing I want is for my fur baby to get sick and possibly die because of someone else's negligence.

And it gets better (or worse, depending on how you look at it). When I tried to file a claim, they straight up told me they would only reimburse me for ONE shot. Are you kidding me?! It's bad enough that they didn't give my pup all the necessary shots in the first place, but now they won't even take responsibility for their mistake?

But wait, it gets even worse. When I took to their social media page to voice my concerns, they went and deleted my comments. Like, what kind of cowardly move is that? It just goes to show that they can't handle any criticism, which is a surefire sign that they're hiding something.

All in all, I would never recommend Pawfake to anyone. If you're looking for a furry addition to your family, please, for the love of dog, look elsewhere. Don't risk the health and well-being of your pup just because some sketchy company promised you a cute Instagram-worthy pooch. Trust me - it's not worth it.

I had an experience with Pawrade that I would not want anyone to go through. It's been 9 whole days since I communicated with the breeder and the company, and I still have no information about my flight or any responses to my emails or texts. I regret ever trusting this company and I urge you not to make the same mistake I did.

I fell in love with a puppy on Pawrade.com, and I thought that was it. It turned out to be so much more. After waiting for almost two weeks, I had to go through the frustrating process of disputing my credit card payment. I also had to break it to my husband that we were not getting our dream puppy after all. It's a painful experience that I wouldn't wish on anyone.

I admit that it's my fault for not doing enough research about this company. I was so caught up in the excitement of getting a new puppy that I overlooked the crucial part of doing my homework. But I hope you don't make the same mistake I did.

Please, I beg of you, look for another company to buy your puppy from. Spare yourself the headache and stress that I went through. It's a lot of money to be dealing with an inconsistent company that doesn't even provide updates on the puppy's progress. And, as I've also read from other reviews, most of the puppies on this site are unhealthy.

When I tried to do my own research about Pawrade, I found nothing to indicate fraudulent activity on Better Business Bureau or any search for scams. But I care about your well-being, so I'm telling you now that this company is not worth it. It's not worth the potential heartbreak and disappointment that comes with it.

So, please, take my warning seriously. Look everywhere else, except for Pawrade.com.

So, I gotta be honest with ya folks - Pawrade.com left me and my furry pal Cora with a bit of a bad taste in our mouths. We got Cora from a breeder in Indiana, and the poor pup was infested with parasites when she arrived. It was a major bummer, especially since we had to delay her delivery to deal with the parasite problem. Luckily, we had insurance to help with the cost, but it's still been a struggle to get Cora healthy and happy.

It's frustrating, because these breeders seem to be taking advantage of us animal lovers who just want to give a good home to a cute pupper. And it's not like we can just return a sick dog like it's a pair of shoes that don't fit - once you're in love with that furry face, you're in deep.

I definitely should have checked out the organization's ratings before committing to buying from them, but I guess that's on me. However, it's shame on Pawrade for selling sick pups in the first place. Come on, people!

Cavalier Kings are supposed to be friendly dogs, but Cora definitely seems like she's been through some mental trauma - probably from her unfortunate start in life. I don't think anyone who cares about animals would want to support a company that puts profit above the well-being of their furry friends.

And now, on top of our vet payments, we're stuck dealing with a loan from the company we got Cora from - and to top it all off, we're not even 100% sure we got the dog we thought we were getting. The website listed her name as Donna, but the paperwork said Cora - what gives, Pawrade?

All in all, I wouldn't recommend using Pawrade.com to anyone looking to add a furry friend to their family. Stick to reputable breeders and organizations who actually care about the welfare of their animals, and don't make the same mistake we did. Woof.