Occidental Fire & Casualty review: Claims

Occidental SUCKS. They are the most unreliable and unprofessional company of any kind that I have ever had to deal with in my life. My vehicle was totaled over a month ago, on April 4th. I actually got a voice mail message from one ###ic woman, telling me that it was MY responsibility to remove my Totaled vehicle from the where it was being stored after being towed from the accident scene! She said that I was responsible for the storage costs, release charges, and whatever additional charges were incurred by having it towed to another location while I stored it! Then that I was supposed to store it myself, until their slow ### got around to appraising my vehicle. (My policy clearly states that it is THEIR responsibility to remove and store the car). I've had to deal with FIVE different [censored]es at this company so far, and not 1 of them has been of any help resolving this issue. They deemed my car a total loss, and Finally a month later they send me an offer letter. When I try to call anyone back to accept the offer and get things going, not one of them knows how to answer the phone or to return phone calls. I don't even have a rental car (which I paid for this option on my policy), so I have been without a vehicle for over a month. They keep giving me the run around. Now, they think that I am going to be stupid enough to send them my title (signed) before I even receive payment? I've never heard of an insurance company asking this before. Why would I sign my title over to a company that cannot even do what I pay them to do? I've never heard of anyone having to go through 5+ different ignorant reps when dealing with any other insurance company regarding a claim. Why do any consumers or insurance agents do business with this company? I got stuck with them through the insurance agency unfortunately. Needless to say, I am finding a new Insurance Agency and Insurance Company.