Menu
Netflix Customer Service Phone, Email, Contacts

Netflix
reviews and complaints

Netflix's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.netflix.com
www.netflix.com

Learn how the rating is calculated

4.4 9653 Reviews 1418 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Netflix complaints 1418

ComplaintsBoard
J
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Streaming service

I am cancelling my subscription after seeing the ads for that OFFENSIVE RACIST GARBAGE they paid Colin Kapernic to do. Portraying millionaire NFL players to bought and sold black slaves of centuries ago.. It is disgusting, untrue and absolute trash .. They are paid MILLIONS to play a game.. Please, give me $50 million, I ll gladly be a slave and play a game for 4 months a year!

Desired outcome: hope for more cancellations

Read full review of Netflix
Hide full review
ComplaintsBoard
D
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Browsing titles

not really a complaint if there's a way to avoid what irritates me:

When I browse through your offer, not wishing to ad any show/film to "My List" nor click on the arrow down to read a (very poor) synopsis, or forget to click on the x on the top right hand corner of the synopsis, WHY am I automatically led back to PAGE 1 as tho I'd just opened Netflix?

It is annoying; why does not Netflix offers a customer-option system similar to that of a book read on Kindle? when you boost your kindle it puts you at the very spot where you left it.

I know I know you want us to go through again and again your first pages and new offers but this irritates me. You recently put up your prices so you could improve the platform a bit no ? (you will have gathered I dont care for your totally off the mark suggestions).

Desired outcome: customer oriented improvements rather than Netflix diktat.

Read full review of Netflix
Hide full review
ComplaintsBoard
G
11:37 am EDT

Netflix Misleading and inappropriate y7 ratings

Neflix's new series A Tale Dark & Grimm is rated for Y7. How on earth did it receive this rating? In the first episode, the children's parents chop off their heads and then sew them back on. A woman admits to eating her own child and then capturing and eating other kids. She is impaled on a candy cane and they show her dangling there. There are a bunch of other totally inappropriate things in the show. This series is 100 percent not for ages 7 and up. This is disgusting.

Desired outcome: remove the Y7 label from this show. This is for adults or older teenagers.

Read full review of Netflix
View 0 more photos
Hide full review
ComplaintsBoard
E
11:24 am EDT

Netflix Political agenda - you

I am sick and tired of having to watch the liberal political agendas! I was watching the 3rd episode of you and the baby has the measles! now, I get it, they're going after "covid" and now LOve is calling some [censored] "anti-vaxxer"... subtle guys. Keep pushing this garbage and leftist, liberal and communist agenda. Americans are noticing. Stop pushing this propaganda, because it makes the people that want to keep their freedom stronger. Consider me and I'm sure many more unsubscribed.

Desired outcome: Stop liberal and "woke" agenda!!

Read full review of Netflix
Hide full review
ComplaintsBoard
C
4:27 pm EDT

Netflix Netflix unused account

I have a Netflix account. Money was going out the start of the month. I didn't notice it was going out the end too. I have many DDs and they sometimes use the last day of the month if not the 1st day of the month. Not realising it was going out twice. When I eventually realised. I contacted them. They refunded me 6months but not the other 6m. They admitted it was an account I hadn't used. They appear to have got another one of my email addresses and used it to setup another payment with PayPal. Concerning.
I was sent this. Which I found odd to say the least "" With respect to your request for information regarding the person who opened the Netflix account using your email address and your payment information without authorization, we may be able to provide it to law enforcement through valid and authenticated legal process from your jurisdiction. Please have law enforcement email [protected]@legal.netflix.com for guidance. We will work directly with law enforcement to the extent allowed by local law.

I wrote back and said that's fine let's get legal involved as what you have done is not right. I have not heard from them since. Just automated emails. From that legal email address. Can you help please.

Desired outcome: The other 6m refund.

Read full review of Netflix
Hide full review
ComplaintsBoard
E
5:34 pm EDT

Netflix Palestinian stories

This series, 80% of the chapters directed by anti-Israel individuals, does not mention the suffering of Israelis. No mention of Israelis murdered by Palestinian terrorists (that should also be a Palestinian story). No mention of those involved in making this videos and their support for the BDS (Boycott, Divestment and Sanctions against Israel).
This series makes Netflix a supporter of BDS and all forces focused on destroying Israel.

Desired outcome: Contact me at [protected]@gmail.com

Read full review of Netflix
Hide full review
ComplaintsBoard
R
1:39 am EDT

Netflix Whole program content

Disgusting to see, which way Netflix goes, regarding all these tons of feminist "Movies" and "Series", showing the "evil men" and their evil attitudes...

This "men" discriminating movies & series are unwatchable anymore.
And the sad rest is an attack against all white people and their evil from the past...disgusting!

Responsible? By my opinion the feminist and Global Executive Bela Bajaria!

Congratulation Netflix, no future with these kind of Entertainment!

Read full review of Netflix
Hide full review
ComplaintsBoard
N
2:59 pm EDT

Netflix Ozark

Anti muslim presentation from the go get!

Quoting from s1 e1- "mexicans, mafia, muslims we all want to believe these people are more then they are, and they're not, if they weren't... Dealing drugs, extorting businsees or flying planes into buildings, they'd be cleaning toilets.
They're not criminal geniuses they're pathological liars on the path of least of resistance".

I am truly shocked disturbed and by this firstly there was no relevance whatsoever to bring in muslims into the topic secondly the show and netflix have chosen to show their prejudice and hatred encouraging its viewers to think alike by brainwashing that this casual remark is normal behaviour! It is not. Netflix must remove any or all islamaphobic rhetoric from this and any other show on there platform.

I will start a petition on this to assure that you take action on this immediately.

Absolutely flabbergasted.

Desired outcome: Remove hate / racist and islamophobic comments from the show or remove the show all together .

Read full review of Netflix
Hide full review
ComplaintsBoard
V
1:24 pm EDT

Netflix Countdown documentary

I Love and adore Musk for his space exploration and the premise of Countdown. Series was ruined when they made it political by having one of the astronauts speak to Michelle Obama before launch. Totally not appropriate. The documentary went south from there. Also no reference to God or spirit when in space. Created suspicion in my mind that the cast was promoted not to reference God or anything spiritual? After all how can you not reference God or spirit when in space? Strange.

Read full review of Netflix
Hide full review
ComplaintsBoard
D
5:11 am EDT

Netflix Netflix dvd rental, my mom's has never used the dvd service. It

My mom has been being charged for about ten years to rent DVD movies .
She is 80 years old.
They have been taking advantage of her trust

Desired outcome: Reimbursement

Read full review of Netflix
Hide full review
ComplaintsBoard
B
2:56 pm EDT

Netflix Play-back of videography at //netflix.com is not possible for microsoft edge for linux.

As is demonstrated at http://github.com/flathub/com.microsoft.Edge/issues/8#issuecomment-928175331, play-back of embedded videography that is hosted by http://netflix.com is not operational during visitation of http://netflix.com via Microsoft Edge for Linux when the default user-agent of Microsoft Edge is used by it, because Netflix is defaulting to usage of PlayReady, which is not available for GNU-based operating-systems, such as almost all of those that use the Linux kernel.

Desired outcome: Please implement verification of whether PlayReady is available before relying upon it automatically.

Read full review of Netflix
Hide full review
ComplaintsBoard
F
10:52 am EDT

Netflix Sex education, ep 3

Hi, I'm writing a complaint about the cat scene at the beginning of episode 3: it was completely unnecessary to show him dead and covered by blood. Neither the plot nor the general theme of the show needed that, and surely the audience didn't too. Is the first time I find my self so upset after watching something on Netflix, and I'm a horror's film fan. Again, that scene was totally unnecessary, disturbing, indelicate, not funny at all.

Read full review of Netflix
Hide full review
ComplaintsBoard
A
3:50 pm EDT

Netflix Movies

Love that Netflix is showing movies from other countries

O MY GOD

Getting different voice overs.
The folks currently doing 90% of their bounce overs are horrible and the voices getting old.

Desired outcome: Make changes please

Read full review of Netflix
Hide full review
ComplaintsBoard
S
10:20 pm EDT

Netflix So sick of netflix cancelling shows!

Shows get cancelled that are popular and are trending. shows get cancelled before they have had time to develop a following. shows get cancelled because they are not showing up in netflix's advertising algorithm. I'M SICK OF IT! i find a show that I like, watch it, go to see when is the next season release, and...you guessed it! CANCELLED. what's the point in even investing in ANY of netflix's shows?! it will just get cancelled anyway. i'm gonna stick with hulu and amazon. F*** you, Netflix. you dont listen to us fans anyway

Desired outcome: STOP PREMATURELY CANCELLING SHOWS!!!!!!

Read full review of Netflix
Hide full review
ComplaintsBoard
M
11:42 am EDT

Netflix Documentary

If you're going to use your documentary format as a platform to promote racial justice or injustice you can kiss my [censored].

Over 165 police officers have lost their lives protecting communities so far this year and you treat them as villains.

Cities destroyed by politicians who have created a culture of dependency and violence are responsible by promoting racism and division for profit! You have never addressed this perspective.

Thousands of blacks have killed each other in cities that have no intension of stopping the violence.

Desired outcome: TREAT POLICE OFFICERS with RESPECT. LOOK at Democrat led cities and the crime THEY ALLOW and ENCOURAGE by PROMOTING RACISM and DIVISION--For PROFIT.

Read full review of Netflix
Hide full review
ComplaintsBoard
R
3:14 am EDT

Netflix completing the Spiderman set

11/09/2021
Hey Netflix,
Netflix has all the Spiderman movies expect for Spiderman far from home. It would mean so much if you could add it. Looking from a business point of view, I think you would get lots of views because the audience wants to know what's going on and so that when the new Spiderman movie comes out (Spider-Man no way home) would make sense to them instead of having no idea what's going on.
I think to resolution this is to add Spider-Man far from home because i have spent a lot of my time looking for this movie for months and still cant find a entertainment platform to watch it on
Kind regards

Desired outcome: For you to add Spider-Man far from home

Read full review of Netflix
Hide full review
ComplaintsBoard
S
3:11 pm EDT

Netflix I received a broken DVD. Do not charge me for this as it was already broken.

Already explained above

Read full review of Netflix
Hide full review
ComplaintsBoard
V
4:56 am EDT

Netflix Payment won't update due to netflix system error - reps refuse to resolve

I tried three different cards to update my payment details with Netflix, each card (from three different banks) was refused. Reps informed me the system wouldn't accept these cards so I would have to use another card or buy a Netflix gift card instead. How many credit/ debit cards is one person expected to have?

Netflix refuses to fix the error, instead informing customers they need to use a new card. Two reps ended the chat one me abruptly and refused to admit the fault. The chat was then closed to me. Netflix conveniently has no customer complaints department.

If legitimate payment is not being accepted by your system, Netflix, then surely it makes sense to fix your system rather than tell your customers they need to find other ways to pay?

The representatives were extremely rude, I have emails of the transcripts, and the issue has not been resolved. Please fix your system error so customers can pay normally.

Desired outcome: Fix the payment system error

Read full review of Netflix
Hide full review
ComplaintsBoard
M
1:39 am EDT

Netflix Messiah the series

Do not cancel this series, big mistake. This series has the quality to last 5 seasons. The writing and acting are of high value, a great cast. Please allow this series to continue.

Desired outcome: To continue the Series

Read full review of Netflix
Hide full review
ComplaintsBoard
K
4:33 pm EDT

Netflix Unauthorized charges

My credit card was charged by someone. AT NETFLIX that set up an UNAUTHORIZED usage. I contacted customer care and they said they would reimburse my card. I asked for the email that was used they stated they CANNOT give it to me it is a breach of privacy. YES MY PRIVACY was breached. I am contacting the federal authorities to file an investigation.

Desired outcome: who's email was set up with my credit card when I have been a customer with them for 7+ years with ONE email account

Read full review of Netflix
Hide full review

About Netflix

Screenshot Netflix
Netflix is a popular streaming service that offers a vast collection of movies, TV shows, documentaries, and original content to its subscribers. The platform has revolutionized the way people consume entertainment, allowing them to watch their favorite shows and movies anytime, anywhere, and on any device.

Netflix was founded in 1997 as a DVD-by-mail service, but it has since evolved into a streaming giant with over 200 million subscribers worldwide. The platform's success can be attributed to its user-friendly interface, personalized recommendations, and affordable pricing.

One of the most significant advantages of Netflix is its extensive library of content. The platform offers a wide range of genres, from action and adventure to romance and comedy, catering to the diverse tastes of its subscribers. Additionally, Netflix has invested heavily in producing original content, including award-winning shows like Stranger Things, The Crown, and Narcos.

Another key feature of Netflix is its ability to personalize recommendations based on a user's viewing history. The platform uses algorithms to analyze a user's viewing habits and suggests content that they are likely to enjoy. This feature has made it easier for users to discover new shows and movies that they may not have otherwise found.

Netflix is also available on a variety of devices, including smartphones, tablets, smart TVs, and gaming consoles. This flexibility allows users to watch their favorite content on the go or from the comfort of their own homes.

In conclusion, Netflix has become a household name in the entertainment industry, offering a vast collection of content, personalized recommendations, and accessibility across multiple devices. Its success has paved the way for other streaming services, and it continues to be a leader in the industry.
How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

Overview of Netflix complaint handling

Netflix reviews first appeared on Complaints Board on Sep 1, 2006. The latest review A Mixed Bag of Experiences with Netflix was posted on Mar 7, 2024. The latest complaint videos and movies won't stream was resolved on Oct 04, 2019. Netflix has an average consumer rating of 1 stars from 9653 reviews. Netflix has resolved 68 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
8352 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Netflix contacts

  2. Netflix phone numbers
    +1 (888) 638-3549
    +1 (888) 638-3549
    Click up if you have successfully reached Netflix by calling +1 (888) 638-3549 phone number 3 3 users reported that they have successfully reached Netflix by calling +1 (888) 638-3549 phone number Click down if you have UNsuccessfully reached Netflix by calling +1 (888) 638-3549 phone number 0 0 users reported that they have UNsuccessfully reached Netflix by calling +1 (888) 638-3549 phone number
    +1 (408) 540-3700
    +1 (408) 540-3700
    Click up if you have successfully reached Netflix by calling +1 (408) 540-3700 phone number 1 1 users reported that they have successfully reached Netflix by calling +1 (408) 540-3700 phone number Click down if you have UNsuccessfully reached Netflix by calling +1 (408) 540-3700 phone number 3 3 users reported that they have UNsuccessfully reached Netflix by calling +1 (408) 540-3700 phone number
    CFO
    +1 (844) 505-2993
    +1 (844) 505-2993
    Click up if you have successfully reached Netflix by calling +1 (844) 505-2993 phone number 0 0 users reported that they have successfully reached Netflix by calling +1 (844) 505-2993 phone number Click down if you have UNsuccessfully reached Netflix by calling +1 (844) 505-2993 phone number 0 0 users reported that they have UNsuccessfully reached Netflix by calling +1 (844) 505-2993 phone number
    Customer Service
    More phone numbers
  3. Netflix address
    100 Winchester Cir, Los Gatos, California, 95032-1815, United States
  4. Netflix social media
Netflix Category
Netflix is related to the Satellite and Cable TV category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.