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Nationstar Mortgage

Nationstar Mortgage LLC (Headquarters)

8950 Cypress Waters Boulevard
United States - 75019
Customer Care
1-888-480-2432 3 1
(972) 353-6755 1 0
Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 6 PM
Sat8 AM - 2 PM
Customer Relations Office
Nationstar Mortgage LLC
PO Box 619098
Dallas, Texas 75261-9741

Payments DepartmentNationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Overnight Mail AddressNationstar Mortgage
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Nationstar Mortgage Complaints & Reviews

Nationstar Mortgage - Texas, Dallas - Nonexistent customer service

Posted: 2015-11-20 by    Reviewer76851
Complaint Rating:  0 % with 0 votes
My mortgage servicing was switched to Nationstar from EverHome (not my choice). I sent the first payment directly to Nationstar. I registered online at the Nationstar site to get access to my account. The details were all there, except for the payment (after the due date, before the end of the...

Nationstar Mortgage - Unethical behavior

Posted: 2015-11-19 by    Reviewer75130
Complaint Rating:  0 % with 0 votes
I was told I would be getting $600 cash out on my refinance. I got $80. The mortgage guy said "the numbers changed" after the paperwork was turned it. How does this happen?? How do I sign a contract on what I'm paying and receiving and they change it after it was signed?? He said...

Nationstar - Banking and Mortgage servicing in violation of LAW

Posted: 2015-11-17 by    tiger-paw in Texas
Complaint Rating:  0 % with 0 votes
BOA did a transfer of servicing to Nationstar when they had NO legal right to do so, as my Mortgage pkg. Papers stated plainly that "We MAY NOT sell or transfer this loa_ . (I put "loa_" because while the actual paper uses the full word, your site will not allow me to use the...

Nationstar Mortgage - Texas, Dallas - My mortgage

Posted: 2015-11-05 by    Reviewer47023
Complaint Rating:  0 % with 0 votes
My local bank sold my mortgage to Nationstar mortgage. What a frustrating experience! Terrible customer service, with long waiting time (20-60 minutes) with zero results or solutions. You get transferred multiple times to different people and then disconnected! They cannot apply extra payments...

Nationstar Mortgage - Home owners insurance policy

Posted: 2015-11-05 by    Reviewer52258
Complaint Rating:  0 % with 0 votes
This company is terrible, worthless, no good they bought out my mortgage from bank of america and i have had nothing but issues since. My latest issue is NationStar took it upon them self to delete one of my insurance policies because they thought i didn't need it. Not sure how thy came...

Nationstar Mortgage - Texas, Coppell - 15 year conventional fixed mortgage

Posted: 2015-10-30 by    CBruning
Complaint Rating:  0 % with 0 votes
Nationstar and Freddie Mac have blatantly stripped me of equity and left me with a 1.4 acre, 2 bedroom property that has no comparative market value. No real estate agent in DFW or the surrounding cities will represent my home to buyers as a 3 bedroom 2.2 acre home as appraised and sold to me....

Nationstar Mortgage - California, City of Industry - Mortgage Company. Unnecessary charges. Saying they haven't received a payment. Ridiculous company

Posted: 2015-10-27 by    Reviewer98149
Complaint Rating:  100 % with 2 votes
Nationstar bought our mortgage from Bank of America without our knowledge and ever since they took over it went downhill real fast. We got behind on our payments but managed to get caught up then we made every monthly payment on time with a cashier's check but Nationstar would hold onto our...

Nationstar Mortgage - Scam

Posted: 2015-10-22 by    Reviewer79342
Complaint Rating:  100 % with 1 votes
Nationstar is the worst mortgage company, stay away from this company, I make my monthly payment on time and I get a statement saying I am behind, this caused me not to be able to refinance. The people that worked there they have no clue on how to get results. Stay away from Nationstar....

Nationstar Mortgage - Colorado, Broomfield - Billing issues

Posted: 2015-10-05 by    Jake Precup
Complaint Rating:  100 % with 2 votes
What an awful lender! They bought my 8 year old home laon and everything has been messed up since. For the last 4 months they have called me with issues and each and every time the issue is even more messed up afterward. They can’t get my auto-bill pay correct. I mailed in the paperwork and...

Nationstar Mortgage Company - This company wanted only money

Posted: 2015-10-04 by    Reviewer16495
Complaint Rating:  100 % with 1 votes
Stay as far as possible from the company Nationstar Mortgage Company. This company is full of scamming individuals and they only want to get money from you. They didn’t offer anything or provide some help, but they told me that I needed to pay and that’s was all. I wasn’t happy with their...

Nationstar Mortgage - Customer service

Posted: 2015-09-26 by    Reviewer79298
Complaint Rating:  100 % with 1 votes
Nationstar has no customer service line. All their numbers lead to a thread of debt collection. their helpdesk routes everyone to a voicemail system, which after entering 5 minutes worth of data including your social security number, they tell you to call back another time. I have never received...

Nationstar Mortgage - Arizona, Phoenix - Escrow Disbursement

Posted: 2015-09-21 by    John House
Complaint Rating:  0 % with 0 votes
I have called this company 4 times since my mortgage was paid off in August. The mortgage was paid off with the amount they sent my title company. My escrow was to be a certain amount and Nationstar proceeded to take out another PMI payment in September when the mortgage was paid in August....

Nationstar Mortgage Llc - Texas, Dallas - Not applying payments

Posted: 2015-09-18 by    Reviewer54014
Complaint Rating:  100 % with 2 votes
Keep getting calls for past due payments when payments are made ahead of schedule. I had a credit on sept bill of 6.63. My sept bill showed the amount of my mortgage payment minus the 6.63 for a payment of 582.51. I called and verified this with customer service and she said it was the correct...

Nationstar Mortgage Llc - Forcing escrow account for taxes and insurance, then not paying

Posted: 2015-09-05 by    Reviewer40054
Complaint Rating:  100 % with 1 votes
When Nationstar purchased our mortgage from Bank of America, they forced an escrow account for taxes and insurance then have not paid in for the year. This company has been relentlessly sending me notices to refinance - 2 to 3 per month. Their customer service is very poor. I can't wait to refinance...

Nationstar Mortgage Llc - Incompetent staff

Posted: 2015-08-31 by    Reviewer48107
Complaint Rating:  0 % with 0 votes
Terrible company to deal with. They process payments incorrectly and they tell you your payment is late and will be reported to the credit agencies. They are awful. I can't wait till my mortgage is paid off ...5 more years dealing with these nasty folks...

Nationstar Mortgage - Texas, Dallas - withholding escrow surplus owed

Posted: 2015-08-07 by    Summer Baca
Complaint Rating:  100 % with 4 votes
This company has overcharged us in our escrow account and we were told that they could not adjust the overpayment during the time we were going through bankruptcy. Therefore, we had no choice but to continue overpaying our payments for 5 years, which eventually caused us to fall behind on our...

Nationstar Mortgage - egregiously bad customer service

Posted: 2015-07-15 by    miss elizabeth123
Complaint Rating:  100 % with 1 votes
Nationstar Mortgage does not deserve the star in its name!! Each time you call customer service, you are put on a long hold time - my experience - up to 44 minutes!!. Like so many others, my mortgage was sold to this lousy company! Nationstar began collecting escrow funds for my P & I only account....

Nationstar Mortgage - New Jersey, Cherry Hill - Won't Send Me My Money

Posted: 2015-07-01 by    John Maresca
Complaint Rating:  100 % with 3 votes
My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month...

Nationstar Mortgage - Alabama, Oxford - Bad Customer Service/Fees

Posted: 2015-06-09 by    lbanton
Complaint Rating:  100 % with 2 votes
This is the worse mortgage company ever!!! When you try to get a hold of them, you are talking with people in a different country who hardly speak english and/or never get your requests correct! You are on hold for hours and when you request to speak with someone one in the US, you are on hold...

Nationstar Mortgage - Lender placed coverage, failure to notify

Posted: 2015-06-09 by    CherylBowles1217
Complaint Rating:  0 % with 0 votes
I own a 1982 Doublewide home, in the country. Since the 2004 Storm season, insurance in Central Florida has been difficult to obtain, Springleaf Financial was our mortgagee for many years, they carried the Hazard Policy, but each year, well in advance, we received the notice of the new policy,...

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