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Nationstar Mortgage Customer Care Service

Nationstar Mortgage LLC

8950 Cypress Waters Boulevard
United States - 75019

Customer Support Phone Numbers

+1 972 353 6755 0 0
Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 6 PM
Sat8 AM - 2 PM
Customer Relations Office
Nationstar Mortgage LLC
PO Box 619098
Dallas, Texas 75261-9741

Payments DepartmentNationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Overnight Mail AddressNationstar Mortgage
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Nationstar Mortgage Complaints & Reviews

Nationstar Mortgage / Mortgage servicing

dawn casey on 2016-05-17
Nationstar lied to me after applying for a loan medication ten times, they ultimately denied my loan mod. application stating that the "owner" bank of new York mellon did not wish to participate in doing loan mods and we have to abide by their wishes. I wrote to the "owner" bank of...

Nationstar Mortgage / Mortgage servicing

dawn casey on 2016-04-10
Nationstar is the most abusive inept company I have ever had the displeasure of dealing with!!! They had me submit over ten loan modification applications only to be told I was denied because the owner did not wish to participate in doing loan modification and we have to abide by their...

Nationstar Mortgage - Texas, Coppell / Poor/Untimely handling of overpayment refund

pkpruett on 2016-04-06
In early March 2016 I received a refund check for late charges that were collected on a loan (#608587903) while a bankruptcy was pending and finally discharged. The discharge order was entered in 2006, ten years before the refund was issued. In addition the balance on the loan was paid off...

Nationstar Mortgage - Alabama, Chelsea / Mortgage

Clanae on 2016-03-21
My parent wanted to do a deed in lieu. So we talked to the Nationstar and the deed-in-lieu department told us to leave everything along and they would proceed from there. Well it came out there was a lien on the property. As I continued to deal with them regarding clearing the liens, come...

Nationstar Mortgage - Texas, Coppell / Mortgage

MAR4 on 2016-03-19
Our mortgage was moved from Ocwen (let's not even go there) to Nationstar. All started fairly well. Then about 4 months ago, the letters, emails and phone calls started about: do you need help paying your mortgage? your payment is late! Mind you, they provide a grace period till the 16th. I pay...

Nationstar Mortgage - Texas, Dallas / Repeated calls with incorrect information about balances due

dorsteph on 2016-02-27
2-27-2016 Again today I have gotten (also yesterday) an automated call telling me I've missed months of payments. Not true. I underpaid this month because I thought my payment amount already adjusted. when I FINALLY got to talk to a real person for whom English was not her third or fourth...

Nationstar Mortgage - Texas, Coppell / Bounced check

Rueben james lara on 2016-02-26
On February23, I received a letter from nationstar mortgage, it was a check for 677. And some change for overpaying in escrow and I went to my bank and deposited the check into my checking account and then on February 26, 2016 I called my bank, to get a balance and they told my I was in...

Nationstar Mortgage / refinance

Reviewer51541 on 2016-02-16
Twice within a year or 2 I tried to refinance my 8&5/8% . Each time it was because they sent letters saying they wanted to refinance # 0599734035 (20918 westgreen ct. Tex. 77450), but both times decided, though lease was prove in place, rejected because I didn't satisfy their criteria of...

Nationstar Mortgage - Texas, Lewisville / Unlawful foreclosure

Reviewer51580 on 2016-01-22
Nationstar has not only reneged on the terms of the acquired mortgage in terms of insurance, they have imposed extensive fees and repeated inspection charges; falsified information about my account; neglected to credit $14, 800 in payments, they claim I am in arrears for $9, 399.00, and...

Nationstar Mortgage / Payoff Quote - Will not refund overpayment

Reviewer48365 on 2015-12-23
I requested and rec'd a payoff quote good through the 30th of the month. I paid the quote in full and it was rec'd on the 11th by Nationstar. I was told the per diem of $0.62 would be automatically refunded within 30 days. This did not happen. I made several phone calls the next month. I...

Nationstar Mortgage - Texas, Coppell / Harassing phone calls

Reviewer29862 on 2015-12-17
My mortgage was recently transferred to Nationstar Mortgage. We have NEVER been late with our payments since purchasing our home 15 years ago. Since Nationstar took over, we receive repeated telephone calls and hang ups from them... if you don't answer, they don't leave a...

Nationstar Mortgage / Phone service and marketing policies

Reviewer39024 on 2015-12-09
These guys are awful!! Called to simply remove my name from marketing lists and 4 separate people sent MD to hold recordings or hung up on me or gave me the wrong number to call. It took an hour of wasted time. The 5th guy finally did it and then told me my name would no longer be marketed...

Nationstar Mortgage / These guys create problems and each time says that you don’t have insurance or any other details

Reviewer89315 on 2015-12-03
I filled the form for mortgage in the company Nationstar Mortgage. I didn’t get any details from them or the mortgage number, but this company wanted to get the payments from me. I didn’t want to ruin our deal and have sent the payment to this company. Unfortunately, the company informed me...

Nationstar Mortgage - Texas, Dallas / Nonexistent customer service

Reviewer76851 on 2015-11-20
My mortgage servicing was switched to Nationstar from EverHome (not my choice). I sent the first payment directly to Nationstar. I registered online at the Nationstar site to get access to my account. The details were all there, except for the payment (after the due date, before the end of...

Nationstar Mortgage / Unethical behavior

Reviewer75130 on 2015-11-19
I was told I would be getting $600 cash out on my refinance. I got $80. The mortgage guy said "the numbers changed" after the paperwork was turned it. How does this happen?? How do I sign a contract on what I'm paying and receiving and they change it after it was signed?? He said...

Nationstar / Banking and Mortgage servicing in violation of LAW

tiger-paw in Texas on 2015-11-17
BOA did a transfer of servicing to Nationstar when they had NO legal right to do so, as my Mortgage pkg. Papers stated plainly that "We MAY NOT sell or transfer this loa_ . (I put "loa_" because while the actual paper uses the full word, your site will not allow me to use the...

Nationstar Mortgage - Texas, Dallas / My mortgage

Reviewer47023 on 2015-11-05
My local bank sold my mortgage to Nationstar mortgage. What a frustrating experience! Terrible customer service, with long waiting time (20-60 minutes) with zero results or solutions. You get transferred multiple times to different people and then disconnected! They cannot apply extra...

Nationstar Mortgage / Home owners insurance policy

Reviewer52258 on 2015-11-05
This company is terrible, worthless, no good they bought out my mortgage from bank of america and i have had nothing but issues since. My latest issue is NationStar took it upon them self to delete one of my insurance policies because they thought i didn't need it. Not sure how thy...

Nationstar Mortgage - Texas, Coppell / 15 year conventional fixed mortgage

CBruning on 2015-10-30
Nationstar and Freddie Mac have blatantly stripped me of equity and left me with a 1.4 acre, 2 bedroom property that has no comparative market value. No real estate agent in DFW or the surrounding cities will represent my home to buyers as a 3 bedroom 2.2 acre home as appraised and sold to...

Nationstar Mortgage - California, City of Industry / Mortgage Company. Unnecessary charges. Saying they haven't received a payment. Ridiculous company

Reviewer98149 on 2015-10-27
Nationstar bought our mortgage from Bank of America without our knowledge and ever since they took over it went downhill real fast. We got behind on our payments but managed to get caught up then we made every monthly payment on time with a cashier's check but Nationstar would hold onto...

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