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Nationstar Mortgage

Nationstar Mortgage LLC (Headquarters)

8950 Cypress Waters Boulevard
United States - 75019
Customer Care
1-888-480-2432 13 9
(972) 353-6755 1 0
Work days:
Mon8 AM - 8 PM
Tue8 AM - 8 PM
Wed8 AM - 8 PM
Thu8 AM - 8 PM
Fri8 AM - 6 PM
Sat8 AM - 2 PM
Customer Relations Office
Nationstar Mortgage LLC
PO Box 619098
Dallas, Texas 75261-9741

Payments DepartmentNationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Overnight Mail AddressNationstar Mortgage
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Nationstar Mortgage Complaints & Reviews

Nationstar Mortgage - Texas, Lewisville / Unlawful foreclosure

Reviewer51580 on 2016-01-22
Nationstar has not only reneged on the terms of the acquired mortgage in terms of insurance, they have imposed extensive fees and repeated inspection charges; falsified information about my account; neglected to credit $14, 800 in payments, they claim I am in arrears for $9, 399.00, and...

Nationstar Mortgage / Payoff Quote - Will not refund overpayment

Reviewer48365 on 2015-12-23
I requested and rec'd a payoff quote good through the 30th of the month. I paid the quote in full and it was rec'd on the 11th by Nationstar. I was told the per diem of $0.62 would be automatically refunded within 30 days. This did not happen. I made several phone calls the next month. I...

Nationstar Mortgage - Texas, Coppell / Harassing phone calls

Reviewer29862 on 2015-12-17
My mortgage was recently transferred to Nationstar Mortgage. We have NEVER been late with our payments since purchasing our home 15 years ago. Since Nationstar took over, we receive repeated telephone calls and hang ups from them... if you don't answer, they don't leave a...

Nationstar Mortgage / Phone service and marketing policies

Reviewer39024 on 2015-12-09
These guys are awful!! Called to simply remove my name from marketing lists and 4 separate people sent MD to hold recordings or hung up on me or gave me the wrong number to call. It took an hour of wasted time. The 5th guy finally did it and then told me my name would no longer be marketed...

Nationstar Mortgage / These guys create problems and each time says that you don’t have insurance or any other details

Reviewer89315 on 2015-12-03
I filled the form for mortgage in the company Nationstar Mortgage. I didn’t get any details from them or the mortgage number, but this company wanted to get the payments from me. I didn’t want to ruin our deal and have sent the payment to this company. Unfortunately, the company...

Nationstar Mortgage - Texas, Dallas / Nonexistent customer service

Reviewer76851 on 2015-11-20
My mortgage servicing was switched to Nationstar from EverHome (not my choice). I sent the first payment directly to Nationstar. I registered online at the Nationstar site to get access to my account. The details were all there, except for the payment (after the due date, before the end of...

Nationstar Mortgage / Unethical behavior

Reviewer75130 on 2015-11-19
I was told I would be getting $600 cash out on my refinance. I got $80. The mortgage guy said "the numbers changed" after the paperwork was turned it. How does this happen?? How do I sign a contract on what I'm paying and receiving and they change it after it was signed?? He said...

Nationstar / Banking and Mortgage servicing in violation of LAW

tiger-paw in Texas on 2015-11-17
BOA did a transfer of servicing to Nationstar when they had NO legal right to do so, as my Mortgage pkg. Papers stated plainly that "We MAY NOT sell or transfer this loa_ . (I put "loa_" because while the actual paper uses the full word, your site will not allow me to use the...

Nationstar Mortgage - Texas, Dallas / My mortgage

Reviewer47023 on 2015-11-05
My local bank sold my mortgage to Nationstar mortgage. What a frustrating experience! Terrible customer service, with long waiting time (20-60 minutes) with zero results or solutions. You get transferred multiple times to different people and then disconnected! They cannot apply extra...

Nationstar Mortgage / Home owners insurance policy

Reviewer52258 on 2015-11-05
This company is terrible, worthless, no good they bought out my mortgage from bank of america and i have had nothing but issues since. My latest issue is NationStar took it upon them self to delete one of my insurance policies because they thought i didn't need it. Not sure how thy...

Nationstar Mortgage - Texas, Coppell / 15 year conventional fixed mortgage

CBruning on 2015-10-30
Nationstar and Freddie Mac have blatantly stripped me of equity and left me with a 1.4 acre, 2 bedroom property that has no comparative market value. No real estate agent in DFW or the surrounding cities will represent my home to buyers as a 3 bedroom 2.2 acre home as appraised and sold to...

Nationstar Mortgage - California, City of Industry / Mortgage Company. Unnecessary charges. Saying they haven't received a payment. Ridiculous company

Reviewer98149 on 2015-10-27
Nationstar bought our mortgage from Bank of America without our knowledge and ever since they took over it went downhill real fast. We got behind on our payments but managed to get caught up then we made every monthly payment on time with a cashier's check but Nationstar would hold onto...

Nationstar Mortgage / Scam

Reviewer79342 on 2015-10-22
Nationstar is the worst mortgage company, stay away from this company, I make my monthly payment on time and I get a statement saying I am behind, this caused me not to be able to refinance. The people that worked there they have no clue on how to get results. Stay away from Nationstar.

Nationstar Mortgage - Colorado, Broomfield / Billing issues

Jake Precup on 2015-10-05
What an awful lender! They bought my 8 year old home laon and everything has been messed up since. For the last 4 months they have called me with issues and each and every time the issue is even more messed up afterward. They can’t get my auto-bill pay correct. I mailed in the paperwork...

Nationstar Mortgage Company / This company wanted only money

Reviewer16495 on 2015-10-04
Stay as far as possible from the company Nationstar Mortgage Company. This company is full of scamming individuals and they only want to get money from you. They didn’t offer anything or provide some help, but they told me that I needed to pay and that’s was all. I wasn’t happy with...

Nationstar Mortgage / Customer service

Reviewer79298 on 2015-09-26
Nationstar has no customer service line. All their numbers lead to a thread of debt collection. their helpdesk routes everyone to a voicemail system, which after entering 5 minutes worth of data including your social security number, they tell you to call back another time. I have never...

Nationstar Mortgage - Arizona, Phoenix / Escrow Disbursement

John House on 2015-09-21
I have called this company 4 times since my mortgage was paid off in August. The mortgage was paid off with the amount they sent my title company. My escrow was to be a certain amount and Nationstar proceeded to take out another PMI payment in September when the mortgage was paid in...

Nationstar Mortgage Llc - Texas, Dallas / Not applying payments

Reviewer54014 on 2015-09-18
Keep getting calls for past due payments when payments are made ahead of schedule. I had a credit on sept bill of 6.63. My sept bill showed the amount of my mortgage payment minus the 6.63 for a payment of 582.51. I called and verified this with customer service and she said it was the...

Nationstar Mortgage Llc / Forcing escrow account for taxes and insurance, then not paying

Reviewer40054 on 2015-09-05
When Nationstar purchased our mortgage from Bank of America, they forced an escrow account for taxes and insurance then have not paid in for the year. This company has been relentlessly sending me notices to refinance - 2 to 3 per month. Their customer service is very poor. I can't wait to refinance with a new lender company.

Nationstar Mortgage Llc / Incompetent staff

Reviewer48107 on 2015-08-31
Terrible company to deal with. They process payments incorrectly and they tell you your payment is late and will be reported to the credit agencies. They are awful. I can't wait till my mortgage is paid off ...5 more years dealing with these nasty folks

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