National General Insurance Company
reviews and complaints

They would get a NEGATIVE 5 if it was possible. I had a my vehicle be totaled in an accident. It was my first time dealing with something like this. So I asked every question possible so that I would know how long I would have a rental versus how long to find another vehicle...and so on. I was told that once the paperwork was done I then would have three days to return the rental. That was FALSE! Once I was verbally told how much my settlement for my vehicle was they started the clock for the rental. I had to return the rental and then still wait an additional work for them to wrap up the paperwork for my vehicle BEFORE they even issue a check. Then they "MAILED" the check that soooo conveniently got lost in the mail. Which made no sense because I was still receiving mail for them telling me that they will be canceling my insurance if they don't receive payment! Like how?...I don't have a car! 2 weeks go by and no check! I called almost everyday only to finally get thru on a Friday to request an overnight check. Only for them to say that it's too late on the day ...it has to wait till MONDAY. Monday comes and the put a stop payment on the check. I told that the stop has to go thru first them the new check can be sent overnight. It takes 4 hours to process...them I a call back saying 12 hours but I'll get a text for an update later. I NEVER got a text. So again I call and mo answer. I call the next morning BLOWING UP THE CALL LINES and asking to speak to a manager for th 6th time at this point. Only to get a call back from a Matthew L who was the most immature, rude and unprofessional person I've ever had the misfortune to spoke to. I explained to him my experience and he was extremely dismissive and just overall nasty. I then asked for the cooperate number and he said NO. I asking again and got the same answer. So I said why he said because he didn't think I needed it. Absolutely the WORST CUSTOMER EXPERIENCE EVER. CANCEL WHATEVER YOU HAVE WITH THEM TODAY.

The worst customer service I've ever experienced. So shady it doesn't seem like this is a legit company. Never got a call back, to the point I started keeping a call log. I was lied to repeatedly by my assigned claim representative Lisa B. She said I should get a call from the adjuster. I waited 5 business days before calling and leaving a msg because I had not received a call. I had to call again 2 days later (she never returned my call). She answered this time and said they are backed up and she would expedite my claim. I wait several more days and leave another msg. No response. I now start also emailing which is also never answered. I call again and she answers saying she has a call in to the supervisor at the adjusters office. Several days go by again. I call again and now she says they have been calling me and leaving messages all week. NOT true. She said she would find out what is going on and call me back. I don't hear from her. I call and get rerouted to speak to her supervisor and he does call me back. Come to find out my claim never got to the adjuster because the email address wasn't entered correctly or she gave them the wrong phone number. So everything she had been telling me about them being busy, and expediting was all lies. I still can't get a straight answer as to what happened but it took 3 weeks to get an adjuster to my house. After all that nonsense, they underpaid the remediation company $1600 who are now coming to me for the balance. And they undervalued the cost of my rebuild. The last time I spoke to my rep asking for an update she responded she didn't have one. I asked if she could get an update and call me back. Her response and I quote! "Well I guess I could do that but you just need to find a contractor who can do it for that amount". I was more than patient and kind during this whole ordeal. My rep's voice msg says to please allow 24hrs for a return call. Ha! I would wait 48hrs to several days. It doesn't matter! In all of 3 months of this whole issue she only ever returned my call once. ONE TIME.

My car was hit while I was in the hospital for 3 days after calling Safe Auto and starting a claim I was told I would be sent a text message and that I would need to upload pictures I tried and open the text message and it had me take pictures and I had to adjust my phone to where the whole car fit in the picture after a couple pictures my data ran out so I told the gentleman on the phone and he said no worries they would send out an adjuster out to physically View it and write it up. The next day Instead of any adjuster coming out, I received a voicemail from...(guess who?) an adjuster. "HI my name is Rick Safe Auto I reviewed pictures of your Acura and I believe there must be damage that im not seeing (yea Rick bc my data ran out and I was told you were coming in person)but as of right now the damage is under your deductible. " (you mean the damage that you said your not seeing?) Clearly things I wanted to say but couldn't since it was a voicemail & no # left to return Rick's call & caller I.D. gave a # which was google voice. He left 3 more voicemails ending them by telling me he sent a 1900 supplemental check to the collision service( whom I only went to for an estimate & didn't have my car in their possession) instead of to me who.had the car and owned the car and I would also pay another thousand to the collision shop for my deductible. Determined to right this wrong I called SafeAuto back again... agent after agent transferred me as I reiterated the error of their ways. Repeating how my data had ran out and those pictures were inadequate & I spoke of their promises to send out an adjuster to estimate damages. All to no avail. It seemed to have fallen on deaf ears. Still no manager nor supervisor has ever reached out to me via my email let alone phone to right this wretched wrong. Please don't be me... don't be the gal sitting in a dented car bc the insurance hasnt sent a check to right the first wrong that was done & added by also doing wrong to you. Save urself time & much needed money & Never Ever use SafeAuto. EVER! NEVER! AS IN NEVA EVA DONT EVA NEVA EVA

This auto insurance company is really trash. I would give it negative 5 stars if I could. I opened a claim on 15th of march. I have kept calling or emailed the company almost every day after I opened the claim. It was very very hard to get responses from adjustors or supervisor. They told me that they had to order police report first. 28 days later, the company still could not get a police report and I was told that I had to get the police report by myself if I wanted to get the claim settled quickly. Can you believe it? I had to drive a round trip of 50 files to the police department to get the report and submit it to the company. Also I was told that they could not reach the insured for over one month. I had to drive to the insured's home to asked the insured to call the insurance company. I was told that the insured had contacted the insurance company and she would contact the insurance company again. Eventually I was told that my claim was approved on 6th of May, I sent the estimate from the Toyota body shop to the insurance company right away on 6th. Now 12 days has passed after I sent the estimate, and the company just told me that the insurance company had to send someone to physically check my car so they could verify the estimate from Toyota body shop. My God, I am not sure how long it will be until I can get the money to fix my car. 63 days has passed since I opened the claim on the 15th of March. My car was badly damaged and the two passenger doors could not be opened. there is a gap between the front passenger door and car body. The rain can enter the inside of the car and possibly further damage the car. I have to use tape to seal the door. I am wondering how this company is doing their business and how the employees work in the company. My car was hit a few times by other people with other insurance companies in the past 20 years, all of the insureds' companies dealt with the accidents in 10 days and I got money to fix my car in 10 days, and I never got police reports by myself. this company is the worst company in the world. The only word I can use for the company is: TRASH! TRASH! TRASH!

So I had SafeAuto when I owned my Camaro in 2017 and totaled it. They were an awesome company. When I went looking for auto insurance just two months ago, I decided to try them again. Rates looked great, went through everything, thought everything was fine. I got an email that stated something was changed on my policy. Attempted to go to the document on the website, website won't work. Called them and was told their website was down and they told me nothing had changed and I was paying the original rate. So for two months I paid what I was initially quoted. Then this week, I received three emails stating I had new documents and that changes had been made to my policy. So I went ahead and attempted to log in. Website is apparently a lost cause. So then I sent an email to Customer Service asking if I could get information on this and at first they couldn't find my policy. Gave them my phone number and then they claimed it was because I didn't provide any home owners information so I lost my discount; to which I have never received ANYTHING about what documentation they needed, why they needed it, or where this discount even came from. So I asked about it and the other documents and asked what my rate was going to be without this... They then claimed AGAIN that they couldn't find my policy. I then sent them an email about every bit of information I was needing, included my policy number and everything, just to get a response of "Contact us at Customer Service." The first time I called, I got ahold of "George" and he directed me right back to the prompts... Then I spoke to "Luanne" who told me that because I checked the homeowners box, I must provide proof of home ownership and then they could give me the discount back... Which was never explained when I got my insurance or for two months during. She then said that it states it by the box when you check it... No. Besides the point, I then asked what my rate was and she told me it was going up $32 a month... I said where's the documentation for this? "On the website." The website that does not work. DO NOT BUY THIS INSURANCE. YOU WILL BE SCAMMED OUT OF MONEY AND TIME.

On August 21,2020 roughly around 9 P.M., while I was driving to work I was run off the road by a person who was driving out headlights, my car ended up in a ditch and the guy who caused this took off. i was shaken up , but did NOT sustain any injuries, a few people saw what happened and somebody called 911, however NOBODY managed to get the license tag number of the guy responsible. When the Lake County Sheriff's deputy arrived, he spoke with the first responders on the scene. He NEVER got a statement from me or even came over to my car at all. He did hand me a card with a case number and his badge number, told me he called a tow truck then left. My car has FULL coverage insurance, as Florida state law requires when financing. my Auto insurance company FAILED to provide a rental car, and REFUSES to get my car fixed. I called ***'s office and spoke to a representative who informed me that without an injury there wasn't anything I could do..In my last conversation with my claim adjuster, she cursed and screamed at me, which was on a recorded line. she acted very unprofessionally. Last week I received a court summons from an attorney my auto insurance company hired to sue me. I spoke with another attorney about all this and he again said that unfortunately without an injury there was nothing that could be done from a legal standpoint. Is that RIGHT? it's made me wonder how many other people have been screwed over by the auto insurance companies that take their money every month? A friend suggested reaching to media outlets for help. Thank you for your time. If there is ANY help or advice you can give, I would greatly appreciate it.This entire situation has affected me, psychologically and financially. today, Sept 17, 2020 at 9 am there was supposed to be a hearing of some sort, VIA ZOOM which didnt start until about 9:30 AM and when the Attorney for National General realized I had a witness for this hearing, he Stated "We do not wish to have any witnesses on this hearing as we ask *** questions" then he told the secretary to reschedule. this was NOT an actual court hearing with a judge, as i was lead to believe. if I am NOT mistaken, that is ILLEGAL.

First I can't believe its been a little over 2 months since my accident. Their client was at fault the police report clearly states it. Well this adjuster has done absolutely nothing but call me to get a statement of what happened. My insurance has been on point and super helpful from the beginning. Well after numerous calls and emails from my Payment Recovery Unit there has been absolutely no calls or emails returned to her. I asked her if I can get involved to try to find a solution to something that should've been taken care of weeks ago. She said absolutely you can and I did tried contacting this adjuster who is the investigator to no avail. I asked the customer service person from this company to give me this adjuster's manager or supervisor's phone number and she did. I am now waiting on a call from this manager and see if he can help this situation. It is ridiculous to see how these people work knowing their client is at fault. We had to pay the deductible in order to have my car repaired. If not it would have still been sitting in my garage damaged. If I do not hear from this manager my next phone call or email will be to corporate maybe they will do something about this. If it was my insurance company this would have been resolved very quickly. What is the wait and the dragging of their feet when they clearly read the police report. Just to make things difficult for people very wrong and unprofessional to not even contact my insurance company. I do not understand how this is even legal to do. I do not know if this is how Direct Auto works when they have to pay knowing it is their clients fault or is it the adjuster not caring or ignoring what needs to be done. I even asked the customer service person is this individual even still working for this company her response was yes and it should not take this long to investigate when all paperwork statement has already been sent and collected. I hope Direct Auto can screen their employees closer or just review them on how they are handling these cases. It is not fair to us or right that your client was irresponsible driving. I'm waiting on this call from the manager his actions will dictate my next move. Do Better Direct Auto...

I had a 1 year policy with National General that was good from March to March . In December I was involved in an accident and filed a claim. When I called to file the claim, I mentioned that I had recently moved and had a new mailing address (same city, about 10 minutes away) so they should update the address on file. They didn't say anything at this point about how this might affect my coverage. Later, I receive a letter stating that National General is not only canceling my policy, they are retroactively rescinding the policy from the date it was opened and won't cover my claim. They reason they provide is "material misrepresentation" due to the fact that I failed to notify them of the change of address. I called to clarify that I was still a resident at the previous address and was just receiving mail at the new one because my mail would routinely get stolen from the first house (I had rented an apartment next to my work but still had residency at the other house and primarily garaged the car there). I was told that the, because the car was occasionally housed at the apartment (the equivalent of staying at a boyfriend/girlfriend's house from time to time), this would have impacted my premium. While this was clearly BS, I said fine, I'll pay the difference retroactively from the time the policy was opened. No dice. It turns out, unsurprisingly, it had nothing to do with a difference in premium and everything to do with denying my claim. Everyone I spoke with was extremely rude, didn't care about the details of my situation, just blew me off and rescinded my policy. Subsequently, it was reported to the DMV that I was involved in an accident without insurance, despite having a current policy at the time of the accident. This resulted in my license being suspended for a year, my insurance rates skyrocketing because I now had an accident without insurance, a suspension, and an SR22. I consulted with an attorney and several insurance agents, the all said the same thing: that doesn't qualify as material misrepresentation, what they're doing isn't legal, they clearly just don't want to pay out on the accident claim. The attorney told me I could fight it in court and would ultimately win but that it would be extremely time consuming and expensive with no guarantee I'd ever get reimbursed for my legal fees. The greed and shadiness of this terrible company made my life hell for a year and cost me a lot of time and money. I'm still considering legal action now that I'm in a better place to pursue that avenue. Even if it does cost me money in the end, it would be worth it on principle to hold the company accountable for their blatant unethical treatment of their own customers. If someone from National General writes a response to this, callously rationalizing the company's actions to save face and shift blame - as I've seen with various other complaints, just remember that there are good people out there making valuable contributions to society and you could be one of them but, instead, here you are.

This company is definitely not up to par at all. So I was rear ended by one of their clients clearing making it their fault about three weeks ago. Someone came to my home to take an estimate which I felt it was too low. At the moment I mentioned that I probably was going to take it to the dealership where I got the car from for repairs. Right there is where the problems started. Telling me they will not pay the rate of the Honda dealership and that they will only put aftermarket parts on the car. They recommended a body shop which I didn't really want to take it to but I went to see what they would say. I was told my car would not be able to be worked on for over a month. I then called the adjuster, was told they would not get me a rental since it was a long wait even though my car was not driver-able. Their own body shop told me to take it to Honda so I did. I was able to get my car in within six days. Honda did their part and sent the paperwork to National General. My original estimate was 1524 and Honda said it would be over 3 thousand to fix. Honda requires certified aftermarket parts in order for them to do quality work on my car. The person that did my estimate, his supervisor, and the regional supervisor all refused to pay Honda the full amount to get my car fixed. They shorted me 533 dollars, they want to use extremely low quality parts that are not certified. I have had to go back and forth with this company which is not something that needs to be done. They should be fighting with the body shop and come to whatever agreement they want. this has nothing to do with me. I was not at fault and I should not be paying anything at all out of pocket, period. I did not take my car to some custom shop, I took it to the dealership. The national avg when it comes to deductibles is 500 dollars but for some reason they feel its ok to make me pay 533 dollars out of my pocket because the body shop and myself are not willing to accept the low quality parts they want us to use. Keep in mind the person that caused the accident is not paying anything out of pocket. When I told them I was not going to accept the low quality parts they want to give me. I was basically told they will not pay for those other parts and if I didn't like it to take my car somewhere else (I would have to pay to get my car put back together), pay the difference, take them to small claims court, or file a complaint with North Carolina Department of Insurance which I did but it will take approx. 3-4 weeks. The department of Insurance states on their website that No insurer shall require the use of an after market part in the repair of a motor vehicle unless the after market part is at least equal to the original part in terms of fit, quality, performance and warranty. The whole reason for having something certified is to state if it is up to standard. I asked the insurance company to provide me with written documents that stated the parts they wanted used were up to that standard set forth by the Department of Insurance, they were not able to provide me that. If the part is not certified there is no way it can be deemed to be at least equal to the original in terms of fit, quality, performance and warranty. They basically wanted me to take their word for it that it will be fine and it will be the same. I definitely regret filing this claim with this company. I have never heard of someone having to pay out of pocket for repairs on their own vehicle when the accident was not caused by them. The Honda dealership did advised me I will be the last customer they will accept from this company, they will no longer accept National General or anyone that is linked to them due to all of the issues all of the customers go through. That should tell you there is a problem when a huge business like that refused to do business with someone. I am waiting to hear back from the Regional Manager but I doubt I will get good news. Been on the phone all day trying to locate corporate numbers which I have not been able to find. They would not give me the information I asked for. The regional manager told me there was no one else above him which I know now is a lie. STAY AWAY, STAY AWAY, STAY AWAY FROM THIS COMPANY AT ALL COST.

I had National General for personal auto insurance for several years (which was set up through an actually wonderful company that has agents who are local and very competent, prompt, and overall lovely to speak with). For two years I did not have any issues with National General, in fact, their rates were comparable and they were willing to insure me after I made a very poor choice and got a DUI. Though, I did not speak directly with them during this time and only talked to my agents! But, I was gracious for the coverage and that I was able to afford insurance compared to the $420 I had been paying after my conviction. In March, my 6-month old brand new car was totaled after a driver hydroplaned and hit me and another vehicle, and the police completed a report at that time. The at-fault driver had ***, and I had no qualms when dealing with them via phone. National General however left something to be desired in the agent who handled my case and the feeling I felt when dealing with this company. She recently contacted me via phone (December 11) explaining she needed clarification about damages...considering this is a closed claim and the other driver's insurance covered all damages and once listed as totaled, my insurance backed off I do not understand why she is reaching out to me way down the road?! I spent an hour on hold trying to call her back that next day, no option to go to voicemail so I hung up. She called again over 2 weeks later, 12/31, but I was at work so I did not have a chance to answer or call back that day, so I planned to call on my next day off. Within a few days, I got an email asking for the same information; I in-turn asked for clarification about what and why she needed this, but I sent pictures at that moment and I have not heard back since. I got the feeling anytime I spoke with her, in whatever capacity, that she was a tad condescending and impolite, mainly when asking for help understanding jargon or what the process looked like. There was never any "rush" to get paperwork completed or my case settled from their end. For the real issue, though, my policy was recently up for renewal in August . Since my car being wrecked in 3, I had been driving my dad's vehicle. My parents were paying collision through their policy and I was paying liability through mine. They asked me to assume complete responsibility and get full coverage in my name, so about a week or so ago I contacted my agent to initiate a comprehensive policy. I had been paying monthly, for a year-long policy, while with Nat Gen. I was given a quote and the full coverage was to take effect on 12/28 at 12:01 AM, since that's when we were planning to get the title transferred. I did not put money down and was told my new payment amount and the date due. After speaking with my parents and a few people and doing some browsing, I came to my senses and realized I was being way overcharged and that I could get a much better rate elsewhere. I called ***, where my policy used to be with, and they quoted me 100 bucks cheaper! Same with another place. So, I called my agent on 12/28 around 10am to cancel my policy with Nat Gen and was told I would have to pay over 200 bucks since I was canceling "my contract" early. She was not really positive about why or what for, though and at the time I was at work on break so I left it at that for that time being. However, I have yet to see the word "contract" in any terms and conditions or listed on any policy and I was never told I would owe anything by canceling a policy with them. I have spoken with numerous people after the fact, and none of them have heard of owing money for canceling a policy that was paid monthly (really, owing anything no matter how you pay). In fact, a lot of companies have been issuing money back to customers because of the hardships COVID has caused! I called a few days later to seek more details about this and the person I spoke to was so rude. She stated, "well your policy cost our company X amount, and you only paid X since you ended your policy shy of X date, so you owe X amount." I see in the fine print that a cancellation fee may occur, but that is the extent of what is stated. So, I asked her "is X amount a cancellation fee then?" And she basically said, "well if that's how you want to put it." I find this to be absurd and a complete rip-off! Especially during all that is going on, I just cannot understand why I am obligated to pay this amount when I have had to literally search for any such mention of this being expected. If this is the case, Nat Gen needs to start telling clients upfront and listing on the written policies that early termination will result in the owing of the rest of a premium despite whether the customer pays upfront or monthly. Absolutely a cheap company with not very well-spoken or warm employees. Take your stupid money Nat Gen! I saw a recent review stating about the same thing, and I am sure I will receive the same response about "short-rate table" and "NC blah-blah manual" and some other crap

My name is John Bethea. My policy number is [protected]. My claim number is [protected]-1. I had some body done at Reed Lalier in Fayetteville NC. The mechanic neglected to fill my transmission fluid. When to car stopped running it was diagnosed with a blown transmission. It was the responsibility of the mechanic to properly service my car. Your insurance company deemed the car totaled. I feel that you should have insisted they repair my car since it was their negligence that caused the transmission to fail. I feel betrayed by a insurance company that should have had my best interest in mind especially knowing the dealership was at fault. Now my car and all the money you paid for repairs they get to keep. It's now fair or good business.

I was paying $217 a month for full coverage for car insurance for one vehicle. After being hit by another vehicle 03/08/22 .. It was nearly impossible to locate the correct person to talk to with my insurance. After finally locating the people I needed to speak with I was neglected in help. After having to tow my own vehicle to a shop to start the process they still were neglecting me as a customer who paid outrageous prices a month for one car. The shop had to harass my insurance company to get them to even begin the process after I went out the way to tow it there myself because I was receiving tickets from the street sweepers. Weeks later my car has been finally processed as totaled and was told by Marc at [protected] to wait 24-48 hours for their total loss department to call me. A month later and not one call or message back. I have reached out calling, texting, emailing daily to every number and email associated with my insurance. I have been completely neglected. Struggling without a car, losing my job due to transportation. I keep calling the adjuster and today (04/14/22) Andrea at [protected] answered finally and as I mentioned I was inquiring on the process she hung up on me and blocked me. All my calls go straight to voicemail. They have my vehicle, processed it as a total loss but completely leaving me in the dark and neglecting me as a customer. I am in complete distort not only for losing my car and not being my fault but the fact my insurance is completely scamming me.

After a filing a claim after an accident on Feb 01, 2021 I spoke on the phone with adjuster Ryan S the following day. In our conversation he gave his opinion that the vehicle would be a total loss. The same day an appraiser confirmed the vehicle would be deemed a total loss. In one of our conversations Mr. S gave a number (approximately $14,700) that was heavily implied to me be the expected payout for the vehicle, while we waited to determine fault in the hopes of having the other party's insurance pay the claim this was implied to me to be the expected payout from National General. During the early evening of Feb 10, 2021 Mr. S reached out to me again to inform me that fault could not be established based on the evidence. So he told me a total loss representative would reach out to me. Where I asked him to confirm the expected payout of approx. $14700, which he did. On the morning of Feb 11, 2021 the total loss adjuster informed me of an actual expected payout that was considerably lower. I explained the number given to me before and she did explain that was only estimate for the payout for repairs. That afternoon I reached out to National General and was given the number of Tonya S the supervisor for the Adjuster. I reached out and asked her to give me a call. In the mean time I contacted the total loss adjuster and let her know that I would be holding off on accepting the settlement while I filed with Complaintsboard.com. After which M(r)s. S got in touch with me. She confirmed to me that Mr. S had in fact warped the truth of the payout and that he would be reprimanded for doing so.

NATURE OF DISPUTE
1/14 @ 355 pm cent. called in spoke to a rep and asked them to remove or even delay my payment until 1/28 since I didn't have the finances to cover the charge. Even though I knew my payment was going to be late. The rep stated that was fine. Asked if I wanted to change it to the 28th going forward. I told her no I am fine with it for next month to stay the same it was just this month. Check my bank account today 1.31 and low and behold I am overdrawn cause they didn't stop the charge. Now not only am I over drawn 32.50 for this charge but almost hundred dollars in OD fees for other charges I did have initially to cover. When I call and speak to a supervisor, I get cold transferred twice to another agent who isn't a sup. Then when they finally get me a supervisor and I ask to have my concern escalated to a manager. Also asked her to stop apologizing since she couldn't do anything. The supervisor continues to apologize even after I express my annoyance. Then while asking for a timeframe of when to anticipate a callback she can't provide one. Why not? Why can't we have a timeframe either 24 to 72 hrs. Nothing. My issue with the Sup was she tried to justify the charge with a policy that it's supposed to be canceled before 10 days. Ok yet I've called maybe once or twice before and it wasn't in the 10 day timeframe she indicated and payment was stopped. She didn't properly research my account because it would reflect that. I've been a customer of this company for many yrs. yes it's still recent with my current policy. But I previously had you many years ago with a Chevy impala. I am beyond livid of the inaction, rudeness, and incompetence I've had to deal with this month.

On October I was involved in an accident totaling my car. I had used the vehicle for *** (However was not on a delivery at the time of the accident) and was denied coverage due to that, even though at the time, their underwriting stated "While in use". I managed to fight it and get covered by contacting the NC insurance commissioner, but have found out recently (Over a year later) that some insurance companies are seeing "Bodily injury" and "Misrepresentation" reported. I was the only one involved in the accident and was not hurt, EMS did not show up, NG claims that they have no records of bodily injury reported, yet it is still affecting my rates. Due to the "Misinformation" not only have my rates gone up due to that as well, but many companies won't even insure me! The misinformation I believe is due to the ***. They asked me if I used it for ridesharing services, which I figured meant renting your car out or driving other people around, NOT delivering food, I explained this to them and had they explained everything properly, this wouldn't have been an issue. I was accurate on every bit of information I gave them to the best of my knowledge. I thought after the claim had finished, that would be the end of it, but I am still suffering from their false reports (I think because they are upset about having to pay on my claim). I have attempted to call and have it resolved and always get "Put on hold" infinitely. Everything they have done up to this point is extremely shady, and I have seen numerous complaints of their wrongdoings. They need to to remove the false information off of my record, or I will have my attorney dealing with them. National general has absolutely destroyed my ability to have affordable auto insurance, and I'm done sitting here and just letting them walk over me!

In the beginning of October I called the company to request that my Corvette (1 of the 3 vehicles on my policy) be taken from full coverage to storage covered, but for the effective date to not be until November 1st. I received confirmation from my lien holder that this was okay. It was also okay with National General and it was to take place November 1st and not before then. It was understood by all parties before I hung up. I then paid my bill on October 12th. On Wednesday October 20th, I called to get a declaration page from the insurance company for proof of insurance from my bank. What was provided was proof that the Corvette hadn't been on full coverage for most of the month of October . I was frustrated with this, because I specifically asked for it to not be taken off of full coverage until November 1st. I asked for them to fix it, they explained the system wasn't letting them. I waited on hold for 3 hours between the agent coming back and putting me on hold again. In this time, I found another company with a cheaper rate. I then asked for my policy to be cancelled completely with National General. I asked for this policy to be cancelled October 20th and to please let me know what my refund is since I just paid the bill for this month on the 12th. I was told the system isn't letting them cancel it and they will call me back. I have called daily since, being on October 21st, 22nd, 23rd, skipping the 24th as they are closed on Sundays, and calling again on October 25th and 27th. I am writing this on October 27th. All I am asking for is a confirmation email of the policy being cancelled and my refund amount and when to expect it. I've asked to speak to a manager the last 3 phone calls with no luck. I never received a call back from the company. I just want to be sure that my policy is cancelled and I want a refund from the date I last paid. Policy number is [protected].

On 2/7/2022 a customer of National General (***) hit my parked car, On 2/8/2022, i reported the accident to my insurance company, my, I called my insurance company on 2/12/2022, they said they contacted National General on 2/11/2022, From 2/11/2022 to 2/15/2022, there was no contact from National General. On 2/16/2022 i got an estimate for the damage to my car, pictures were taken. On 2/16/22, i received a call from William G (National General) his telephone number is ***, he stated to me that he had spoken to *** and *** told him that he did hit my parked car. William G asked me if i wanted National General to fix my car, i said yes. William G told me he would be processing my claim getting my car fixed and getting me a rental car (Claim Number ***). I asked William G how long this would take he stated 3 days, my car would be in the shop getting repaired. William G said he would send me an app where i could load the pictures of the damage to my car, the app would not let me load the pictures so i emailed the pictures to William G (I got his email address that was included in the app), i put my claim number and explanation that the app would not let me load the pictures. I contacted William G by phone on 2/17/2022 to let him know i had sent the pictures, he stated he had not received them, we verified/confirmed each others email address which is where i sent the pictures along with the estimate for the repair work for my car, he said send them again, i did, on 2/18/2022 i contacted William G again, he stated again that he had not received them, after 10 minutes of talking to him telling him i sent the pictures to him, he said oh yeah i have them all right here. It has been almost 1 month since my car was hit, i have no way to get around There has been no repairs, no rental car, just delays and excuses. William G email address is William.G***@NGIC.Com. I want my car fixed now.

I set up an insurance policy for my son with National General over a year ago. I'm on the policy & the auto-pay comes out of my bank account. On 4/17 I received a renewal notice with a $200 increase for the upcoming 6 month policy period. I attempted to contact our agent to discuss. Our agent's office is currently shut down, most likely due to the Covid situation. Our state is currently under a major disaster declaration. We're currently almost a month into a state-wide shutdown by order of the governor with no idea when it will be lifted. Our insurance agent is unreachable by phone. My husband and I have our auto, home, and commercial/ business policies through Progressive. After being unable to reach my Nat Gen agent, I pulled a quote for insurance for my son through Progressive. It was half the price of the Nat Gen renewal offer ($570 for 6 months w/ Progressive, versus $1298 for 6 months w/ Nat Gen). At this point, I called the main number for National General to see if they could provide a rate comparable to Progressive. The first rep informed me that I had to go through my agent. I told her my agent was unreachable. She put me on hold to call the agent, then came back on the line to inform me that the agent was unreachable, but that she couldn't help me. So I told her to just cancel the policy, effective 4/25 (1 week away). She said she couldn't, but transferred me to someone who could, David #27073. David refused to help and informed me that my son would need to cancel the policy. I set the policy up. I'm listed on the policy. The autopay comes out of my bank account. After David refused to help, I called another Nat Gen # and spoke with Latisha L in escalations. She also refused to help. She said I could talk to my agent (umm, no, I can't, because my agent is no longer open, and won't be for the foreseeable future). Just so that I was 100% clear, I asked if she was refusing to cancel my policy, which I set up, I am on, and I pay for. She said yes.

I have been paying for my insurance with National General Insurance for years. I had never filed a claim with them since i bought my policy. On September 6th of this year a filed a claim for damages caused on my vehicle. The claim rep came out and looked at my car and told me to get an estimate and i did at the lowest cost i could find and from a guy who said it would cost at least 2500.00 and this was not a body shop it was just someone that does work on repairs at home. I tried to be decent saving the insurance company money by not going to a normal body shop and told the lady what the estimate was for at least 2500.00. The next thing i know i get a check for 259.63 and i had a 500.00 deductible. I couldn't believe what they were doing to me so i called the claim rep and she told me to take it to a body shop and get a written estimate so i did. The cheapest estimate i got was for 3455.00. When i call and tell her what the estimate was for she tried to say that i did the damage on two different occasions and did not want to fix my car. I complained and she asked me to call her supervisor so i did. The guy i called told me to meet him at the body on Friday November 12th and he never showed up i text him the day before to ask if we were still on for Friday the 12th and he never responded so i showed up at the body at 130pm like he told me to. At 129pm when i was about to get to the body shop i stated texting him. I texted him 5 times and no answer. i text him at 129pm then again at 137pm to ask him are you coming and again no response. At 216pm i text him and asked him what happened and again he ignored me. I then text him again at 258pm and asked to please let me know what's again no answer from him. I texted him one last time on that Friday at 520pm and asked him are you just going to ignore me and nothing back at all. I finally gave up that day and text him the next day on Saturday the 13th and told him that i paid my insurance and to take care of me. NOTHING BACK

I had been with this company for a year and a half at the time of the issues that had occured. I wasnn n on a monthly policy and decided to go ahead and get my license reinstated, which is has costs over $2000 in order to do so. So I had to get a sr22a policy. It was time to reinstate my policy and told the agent at this location that I needed this on my policy. She stated we had to make a new policy in order to do the sr22a . So I paid the $413 for my 6 month policy. After just one month of being on this policy the company sent a letter to my e mail address stating they were canceling my policy for non payment, (although I did pay because it was pre paid for 6 months) . I finally recieved a letter in the mail at my home address ,almost 3 months after the policy had been canceled. I had already been caught driving with no insurance that's why I needed the sr22a policy. Also they were trying to charge me $200+to have my policy reinstated because of their mistake. On top of that the local agent kept hanging up on me when I called to ask her about the updated information from their "headquarters" ,about my reinstating my policy because of their mistake . . They were charging me an additional $150 reinstatement fee plus my policy fee and it was not correct at all. But I was not a concern to them nor was what they had done. After all of this had went on I called their 800 number to try and speak to a main supervisor or someone other then the one in Columbus. They sent me to 6 different people whom of which claimed to be a supervisor. Patricia l*** was one of them. My insurance policy ,although I had been with them for a year and a half , had went some how from $413 all the way up to almost $545. They claimed georgia rates had went up in just a 6 month period. They sent me a $14 overpayment check ! I had not one citation nor ticket nor accident at all ! They went up $132. I they changed my policy numbers as well . I have all documentation of letters sent from it being canceled and renewed Product_Or_Service: Insurance policy 6 month Order_Number: Account *** Account_Number: ***. - p

I had an open claim with this company and was dealing with a supervisor by the name of Joe. I was also dealing with a representative by the name of Jason p***. I was sitting outside my doctor's office when a woman got into her vehicle in front of me and backed into me she then proceeded to jump back in her vehicle and take off. I contacted the police and was able to get one picture of the back of her vehicle to try to get her license plate which I was able to do. I sent pictures of my vehicle and I also sent a picture of the vehicle license plate and a copy of the police report to the claims department at National General Insurance. From my very first conversation I was treated with nothing but disrespect and rudeness and pretty much called an outright liar because I have no proof a true damage other than my pictures. The lady took off so I was unable to get a picture of the back of her vehicle to their liking to show the large tow hitch that scratch my vehicle from the back of her truck. Anyhow I finally asked to speak with a supervisor and was transferred to a gentleman by the name of Joe who was just as rude and disrespectful. I pretty much was told that I needed to contact security at the doctor's office to see if I could gain a video of the accident because that was pretty much the only way that they were going to believe that her vehicle did the damage to the front of my vehicle. I asked to speak with a supervisor and was told that that was not going to happen I asked several times for a telephone number to call someone else and make a complaint or speak with the supervisor and they refused to give me their name or their telephone number. I didn't did my own research and did some Googling and receive the name of a supervisor Amy w***. I sent four different emails to her address and I also left two different messages on an answering machine to her extension. I've never gotten a return phone call. I have paid my insurance six months in advance and I pay this company to help me in case of a situation like this. They are refusing to speak with me they are refusing to take my phone calls now. I have emailed several different people from the company that I found on different websites with no response. I don't even know how to go about beginning to get the evidence that they're asking me for and I feel like it's their job as the insurance company to do the investigating and get the proper evidence needed to support my claim as I'm pretty sure I paid them to work for me correct? I feel like they are just ignoring people so they don't have to pay out in claims I have done research and I have seen over 600 claims of pretty much the same exact situation. I guess they feel like if they just ignore our phone calls and our emails that eventually we'll just go away. It's not like my claim is hundreds of thousands of dollars it was $577 my deductible is $200 so I would only receive a check for $377 which really is nothing considering it's scratched my vehicle in multiple places. Can you please help me I don't know where else to turn I can't get no one to speak to me from the company and I feel that this is just unethical.