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CB Nail Care Nail Palace Hard selling & force to sign a package
Nail Palace

Nail Palace review: Hard selling & force to sign a package 2

I
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10:06 pm EDT
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I am so regret that I went to nail palace.

At first saw their advertising of the sole renewal just to give a try.

Then it started. They take photos of my sole saying this and that.

From the sole to the toenail then to the fingernails.

Promoting if I take this and that got additional discount.

I try to avoid but they keep insisting. Telling me got got credit card installment.

So I sign the first package cost around 3k. Then the second trip appointment again forcing to join package. Not 1 staff talking, around 3 staff surround forcing to sign a package. No choice I just sign with regret. Total of 2 packages. Using Atome, shopback, CC installment. I told them I don't want to join any package.

And now u know what everytime came they keep promoting, and even u dont sign their 6 mth package they will still tell something that make sure we take out our money. Majority or all their staff is not from Spore.

I know its our choice our money, but the pressure from the staffs that makes us uneasy. And they know how to pick customers. This is what I saw when I go there. If the Indians ladies, doing the manicure, they did not promote.

It haunted me and stressful whenever I go Nail Palace. Its not a relax place to be. Now I have to deal my wasted installment a total 6k++ and additional all the stupid adds on. Even my package going to finish but still I on my CC installment. I do not want to recommend Nail Palace to anyone.

Desired outcome: Please do not force and pressure to sign package. If customer said NO means they don't need. Let the customer decide if they want to continue.

Sep 21, 2023 10:36 pm EDT
Nail Palace customer support contacts
Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

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Hi

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Nail Palace, we strive to provide the best experience we can for our customers.

Please feel free to reach out to cs.nailpalace@gmail.com with any further comments, concerns or suggestions you have so that we can make your experience a better one.

We would love to make things right if you could give us another chance.

Best Wishes

Nail Palace Team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

2 comments
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A
A
Audrey Tan
SG
Sep 26, 2023 7:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Totally agree...the exact some thing happen to me!

They refused to refund me my package amt of $10K

Really is a scam...

A
A
Audrey Tan
SG
Oct 13, 2023 1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Apologies does not help...you need to take actions to resolve the matter...

Please give me a full refund of the entire package amt that I was made to pay for.

Till today 13th Oct 2023, your company is not willing to refund me my money.

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