Musikhaus Thomann e. K.
reviews and complaints

I recently purchased the Behringer System 100 bundle from Musikhaus Thomann e. K. and unfortunately, the VCA did not work properly. I contacted the company and they asked me to send the entire bundle back to them. After a few weeks, I received the bundle back but it still had the same issue. I suggested that they should test the entire bundle but they insisted that I only send back the VCA. I received a new VCA after a few weeks, but it also did not work properly. I was frustrated and asked them why they wouldn't just send me a new functioning bundle. They told me they could not check the bundle and that they would only replace the VCA.

After receiving a third VCA, which also did not work, I started to feel like they were not taking my concerns seriously. It took me two months of trouble, packaging expenses, and a lot of carrying packages around. I asked several times if I would be compensated for my inconvenience but they told me no. I was disappointed with the customer service I received from Thomann. I had spent a lot of money on their products but as soon as I had issues, they did not handle it well.

Overall, Thomann should have been more responsible and supportive with their customer service. The company is huge, and they do not seem to care about the individual customer. I was not happy with this experience and have already started to look at other companies to buy my equipment from. I hope that Thomann will make things right, but if not, I will be taking my business elsewhere.

So, I had some serious issues while dealing with Musikhaus Thomann e. K. (thomann.de). Let me tell you what happened. I purchased a guitar from them and after a short while, it started facing signal drop issues. I was pretty disappointed because it was a pretty good guitar and I was hoping to use it for a long time. They asked me to return the guitar so that they could analyze it and figure out what went wrong with it. However, it took them over a month to return the guitar to me.

When I received the guitar, I saw that it was packaged badly and the headstock was damaged. What's worse is that they confirmed that the damage was their fault, but they refused to take responsibility for it. I was told that they would only accept responsibility if I send the guitar back to them. This means that I will lose the guitar again and run the risk of it being damaged again. They couldn't guarantee repairing the guitar, and I can't replace it because it is no longer in stock.

I was pretty disappointed with Thomann's management of this incident and the transport. It seemed like they had no respect for the customer or their needs at all. There were so many issues that I faced during the process:
- Thomann never bothered to inform me of what action they took or what was analyzed.
- They kept coming up with possible causes, one after the other, blaming other factors besides the guitar. They didn't communicate the information well, making it hard for me to understand.
- Thomann didn't pack the guitar well, which resulted in damages.
- They lacked proper communication with transporters, and it resulted in many delivery attempts that were unnecessary. This caused delays in delivery and may have contributed to further damage to my guitar.
- They refused to take responsibility and wanted me to send the guitar back to them. I was willing to provide photographic proof, but they still didn't agree.

Overall my experience with Musikhaus Thomann e. K. was not a good one. I found them to be inefficient, unprofessional, and not honest in their dealings. I wouldn't recommend them to anyone who is looking for good service.

I recently bought the Lexicon MPX Native Reverb software from Musikhaus Thomann e. K. (thomann.de) just two days ago. I found the product on their website https://www.thomann.de/gb/lexicon_mpx_native_reverb.htm and went ahead and made the purchase, paying for it online. After completing the payment, I immediately downloaded the software. However, when I attempted to activate it, I found out that I needed a hardware key for the final activation process. I was surprised, as the Thomann website didn't mention anywhere that a hardware key was needed to use this VST plugin software.

To make things worse, the software was listed as "Available immediately" on the website, indicating that it would work right away. Although Pace iLok (item 401447) was mentioned under the system requirements, it was not clearly stated that a hardware key was mandatory for this software. I found it very frustrating and misleading, considering that the manufacturer uses the hardware key for copy protection. Thomann's email response after the purchase did not mention the need for this hardware key, which I thought was very poor customer communication.

After my purchase, I contacted Thomann via email, informing them that I didn't know about the hardware key requirement, and asked for a refund. However, there was no response from them, and I felt neglected and hopeless. I tried calling their customer service team three times over the phone, which was an international call, and spent at least 30 minutes on each occasion. Finally, Daniel Lindmark emailed me and advised that it's their policy not to offer refunds on downloaded items. This made me really disappointed, as I was seeking assistance, but instead, I felt like I was left to deal with the issue independently.

Overall, my experience with Thomann was a letdown, especially with their customer service. I think they should have listed all the requirements upfront so that customers are not left feeling cheated after making a purchase. I have attached a document detailing my experience. I feel like the experience was misleading and could potentially harm music producers who are searching for software products online. Thomann needs to address this issue immediately to uphold their reputation as one of the world's largest online music stores.

I'm absolutely devastated and frustrated by my experience with Musikhaus Thomann e.K. (thomann.de). It's been a terrible ordeal right from the beginning and I feel the need to share my experience with the world because I don't want anyone else to endure what I have.

To start off, I paid a total of 2150 EUR for my order, which I never received. Instead of taking responsibility for their mistake, Thomann asked me to wait for four long months before they could process my refund. What's worse, they didn't show any followup, leaving me in the dark about what was happening with my parcel.

When I attempted to inquire about shipping, the shipping deception became clear. Thomann uses DHL's delivery service, which is the cheapest, and takes up to 30-60 days to arrive at the destination. In contrast, I had recently ordered a package from the USA when the Covid-19 pandemic was at its peak there, and my package arrived within 1-2 weeks. This leads me to believe that Thomann engages in shipping fraud.

My parcel's estimated arrival date was 7-10 days, but on 24 March, the tracking indicated that the item was still in Germany. I contacted Thomann, and they attributed the delay to the pandemic, claiming that it may take 3-8 weeks for the item to arrive. On 14th April, the tracking still had not been updated. So I contacted Thomann again, and they informed me that they had asked DHL to investigate the parcel's whereabouts.

24th April passed, and there were still no updates. This time Thomann accused my local customs of holding the parcel. I contacted them again on 2nd May, and they advised me that the investigation would take a further two months. It wasn't until 1st July, that cut all hopes I had. I contacted them again, and they admitted that the parcel had been lost, and they would refund me.

On the 8th of July, I was informed to wait for the official result of my refund process. Finally, on the 15th of July, after waiting for four months and six days, I received the refund I was owed. However, I had lost an additional $38 due to exchange rates. This compensation was nothing compared to the rental money I lost while waiting for the parcel.

It was such an awful experience, and Thomann's customer service is undoubtedly the worst I have ever experienced. They did not take responsibility for their mistake - instead, they blamed my local customs for the problem - and they did not offer any compensation, or even apologize for the inconvenience they caused. It felt like they just shrugged off all responsibility for what happened and left me alone to deal with it.

I will never purchase anything from Musikhaus Thomann e.K. (thomann.de) again and recommend everyone to be cautious with their sales. They are unprofessional and untrustworthy.

I've been shopping at Musikhaus Thomann e.K. for quite some years now, and I can't say I'm impressed with how they've been treating their customers lately. It seems like the bigger they get, the less they care about our satisfaction.

Unfortunately, I've had to deal with some shady practices from them recently. I bought a guitar that was supposed to be brand new, but upon inspection, it was clear that it had already been sold before. The strings weren't the ones that were supposed to be on the guitar, and there were some settings and even DNA tracks left by the previous owner! I don't see how that's fair to me as a customer, so I returned the guitar.

The returns process had some issues too. I ordered a Framus guitar that arrived damaged thanks to poor packaging from the manufacturer. The metal piece holding the guitar strap had come loose and bounced around inside the guitar bag, leaving a nasty dent on the instrument's body. To make matters worse, there was also a black marker stripe under the lacquer.

When I contacted Thomann, they made me jump through hoops to even get started on a potential return. I had to take pictures of everything, including the guitar and packaging, and I had to fill out some notes and take them to the post office to get a signature. It was like a Kafka-esque nightmare. To make matters worse, Thomann's Danish department only handles sales, not customer support, so I had to correspond with them in English. We exchanged over 30 emails, and it felt like they were assaulting me!

Eventually, they gave up on trying to get me to do their job and sent me a return label. However, they only offered a Postnord label, which meant I had to carry the big package to the post office myself. I'm quite old and don't have a car or a bike that can carry packages that size, so I was stuck. The only other option they offered was a UPS pickup, but they wanted me to pay a whopping 30 euros for it! That's outrageous for a defective product, and the customer service I had to deal with was humiliating.

If Thomann replies to this review, don't be fooled. They should apologize wholeheartedly and acknowledge their mistakes. Mail order is built on trust, and I don't trust Thomann anymore after this.

I recently bought a guitar from Musikhaus Thomann e. K. (thomann.de) and was quite disappointed with the quality. There were several issues with the guitar that were obvious and should not have been missed during quality control. For example, the black paint on two of the holes for the neck screws was chipped, which could mean that the neck had either been removed or that the paint was chipped at the factory. Additionally, the blue stain had bled into the wood-colored binding in the upper cutaway, and the screws and washers that held the neck to the body were tarnished. To make matters worse, one of the pickups was missing the plastic film protection that usually comes on new guitars.

At the time I ordered the guitar, there was a B-grade guitar available from the seller, but when I tried to report the faults, that option was no longer available. I strongly believe that the seller sent me the B-grade guitar despite the fact that I paid full price for a brand new, unused, and fault-free item.

As someone who has been playing guitar for 50 years and whose profession is teaching guitar, I know a lot about guitars and have handled many of them. I contacted Thomann to try to resolve the issue, but the only thing they offered was for me to return the guitar at my own cost and incur additional customs clearance charges. They claimed that the faults were minor imperfections that were common at this price point, but I disagree.

In fact, I have purchased the same make and model guitar from the same seller at a similar price, and that guitar was flawless. Additionally, three of my students have the same make and model of guitar, and theirs are also flawless. There are many independent reviews of this guitar, and none of them suggests that there are common faults of any nature.

After much back and forth, I opened a PayPal claim for a full refund and return at Thomann's costs, and they agreed to take the guitar back and to supply a postpaid label. The guitar was returned to Thomann's UK address, which they and DHL tracking have confirmed. However, now Thomann is refusing to give me my refund until the guitar is returned to Germany, clears customs, and arrives back at their German address.

This is an unfair and arbitrary stance that has no basis in morals or legislation. It's disappointing that it took a bad experience like this for me to see the worst of this company. It reminds me of when the CEO of The Ratners Jewellery Empire committed business suicide by stating that his company sells cheap rubbish.

I can't speak highly enough of Musikhaus Thomann e.K (thomann.de). Their prices are always great and their range of products is fantastic. The website is easy to use and the team is constantly updating and improving it to make shopping even more convenient. Delivery is fast and everything is well packaged, ensuring that the risk of damage during shipping is kept to a minimum.

What makes Thomann stand out is their commitment to after-sales customer support and pre-sale advice. As a shopper based in Ireland, I understand that there is always a possibility of issues arising when shopping at distance. For example, I could receive a faulty product, a product could get damaged in shipping, or I could be sent the wrong item. However, I've found that Thomann deals with these issues effortlessly and provides a return form with a pre-paid return shipping label. This means that I don’t need to give a reason for the return and I can get on with the process with minimal hassle.

It's important to keep in mind that dealing with such issues does take a little time, typically around 7-15 days for a return or replacement. This is a reasonable timeframe and one that I'm happy to accept given the fantastic customer service provided by Thomann.

Another aspect that I appreciate is Thomann’s transparency in posting all product reviews, good and bad. This helps guide my purchasing decisions as most reviewers are thorough and detailed. However, I do notice that Thomann’s customer service representatives only respond to 5-star reviews. I believe that it would be better for them to respond to all reviews, as this would be a more ethical practice.

In general, consumers should be prepared for and accept that issues may arise when ordering online. It takes patience to see these issues through. However, I have found that Thomann's team resolves issues promptly, every time. In terms of warranty repairs, I haven't had to deal with this yet, but this is another factor to keep in mind.

Overall, I highly recommend shopping at Thomann for their great prices, fantastic range of products, and excellent customer service. If you're willing to be patient in the unlikely event of an issue, you won't be disappointed with their service.

I've been a regular customer of Musikhaus Thomann e.K. for several years now, and I must say, I'm impressed with their customer-oriented practices. The company has an incredible range of products from all the top brand names, as well as their in-house brands, Harley Benton and Zultan, which offer unbeatable prices.

I've noticed that if I need something they don't have, all I need to do is call Thomann, and their wonderful staff will contact the manufacturer and get the product for me. It's a highly useful service that has saved me on multiple occasions. They are always eager to help, and their enthusiasm for music is contagious.

I appreciate the fact that Thomann delivers products quickly and reliably, ensuring flawless products unless you choose to order items marked B-stock to save some money. Even if there's something wrong with a product due to damage during transit, Thomann replaces it at no cost to me. If it takes too long to get a replacement, they offer me a rebate instead, which is fantastic.

What impresses me the most about Thomann is their return policy. They accept returns within 30 days, no questions asked, and refund me in full. They even pay for the return package! This exceptional service makes me feel like I'm taking advantage of a friend who is just too nice for their own good.

When it comes to cymbals, choosing the right one is challenging as each cymbal is unique. But Thomann makes it easy by allowing customers to order a few of the same model and return the ones that don't suit their needs. I wouldn't dream of buying cymbals online from any other retailer.

I've purchased guitars, basses, drums, woodwinds, microphones, and studio equipment, spending tens of thousands of Euros at Thomann over the years. I've never once been disappointed with their service, which sets the gold standard for online businesses. Their online "in stock" status never lies, and little things like that make using their online store a pleasant experience.

It shocks me to see that Thomann has received low ratings from some customers. The company serves a vast number of customers, and I'm certain that the disgruntled ones are in the minority. From my experience, odds of being a happy customer at Thomann are very high.

Lastly, I would like to mention that the product reviews on their website are invaluable. They are often the only feedback from users available on the internet, and they can warn you of any subtle problems with a product or provide solutions on how to work around them. It's always a good idea to read them before making a purchase.

All in all, I must say that Thomann rocks! Their wide product selection, helpful staff, exceptional customer service, and user-friendly policies have made them my go-to store for anything music-related.

I've got to say, the SC-550 Faded Tobacco Flame from Harley Benton is a real gem. It's my second guitar from the company, the first being the SC-Custom Honey Flame purchased from Thomann last year. As someone who's been playing off and on for 40 years now, my expectations are always high, and I have to say they've been met and exceeded with both of these guitars.

The Faded Tobacco Flame finish on the SC-550 is simply stunning. I pulled it out of the box and was immediately taken aback by how gorgeous it looked. Not a single dent, crack or mars to be seen - it really was in perfect shape. The flamed maple top of the guitar is centered well and "book-matched" - a phrase I've learned means that the pattern of the grain on either side of the center line closely mirrors the other. It all comes together in a breathtakingly beautiful instrument.

What's more, I was thrilled to see that the D'Addario EXL .010-.046 strings had already been loosened and the double-action truss rod had been relaxed to a neutral position. It's always disappointing when you get a new guitar and it's not in tune. But that won't be an issue with this guitar. The loosened string and truss rod tension ensure that there's no risk of damage if the instrument gets bumped. A little bit of neck relief, some string stretching and tuning brings the guitar to life.

The SC-550 also features Wilkinson tuners that are geared at 15:1, making them rock-solid and stable. They won't slip out of tune or have dead spots. The body of the guitar is made of mahogany with a AAAA flame maple cap (not just a Photoshop veneer) and the neck is also mahogany with a jatoba (Brazilian cherry) wood fretboard. Jatoba wood has a high Janka scale rating, which makes it ideal for use as a fretboard. And it feels great, too. The rounded and smoothed off 22 medium-jumbo frets have been polished to perfection, and the 43mm bone nut (made of real bone) ensures that the strings never catch or pinch. The neck has a "60's vintage profile" - what some call a "D" profile. For anyone with medium to large hands, it's a joy to play. The 350mm (13.78") radius of the neck works perfectly with rhythm or lead play. And the pearloid trapezoid inlays are a perfect fit with no gaps or raised points, adding to the elegance of the guitar. It has a 628mm (24.75 inch) scale length and a full body size at 49.21mm (1.97 inches) thick.

The sustain chain is completed by the tune-o-matic bridge and chrome tailpiece, which give you that long, beautiful sound. The Roswell LAF AlNiCo-5 humbuckers are high-quality and provide a plethora of tone options to experiment with. And the control cavity is spacious and coated with shielding paint. The cavity cover also has a foil coating, ensuring no 60-cycle hum is heard. And it all works seamlessly.

A basic guitar setup gave me an instrument with low, fast string action, perfect for riffing, chorusing, or djenting until I'm blue in the face. But it's also ideal for more delicate playing. I swapped out the standard strap pegs for strap locks, and the guitar is complete - it's ready for gigs, studio sessions, or just quiet jamming in my bedroom. And all for one-tenth of the cost of some other brands. Incredible.

What sets this guitar apart is Thomann. As someone who lives in America, I buy all my guitars from Thomann. I trust them with my musical instrument needs because they've earned it. The Harley Benton instrument line is a private-labeled or "in-house brand" exclusively offered by Thomann. The factory for most of the HB line is in Vietnam (as evidenced by the RoHS label on the back of the headstock). But the instruments are shipped to Thomann for final checks and prep before being sent out to customers. It's reassuring to know that Thomann provides the best customer service available. With their 30-day money-back guarantee and 3-year Thomann warranty, they offer incredible quality and service at the lowest possible prices. And they even discount your shipping! I couldn't ask for more. Thank you, Thomann!

So, I want to share my experience with Musikhaus Thomann e. K. (thomann.de) where I purchased a Duesenberg guitar. The buying experience was great, but unfortunately, my guitar had some minor issues. I reached out to Duesenberg, and they told me that it was because of the "slots of the nut being slightly too deep". I contacted Thomann's customer service, and they asked me to send the guitar back for a replacement. Since they had units in stock, I sent it back to them.

However, they went radio silent after receiving the guitar for almost a week. I sent them a couple of emails, and they finally replied to me. They informed me that the guitar I wanted was sold out and expected to receive the next one by the end of August. I was disappointed because they sold out the guitar, even though I had a replacement request.

Thomann's customer service kept pushing for a refund, which I declined because I wanted that model of guitar, not another one. They didn't even try to send it to Duesenberg or their distributor in Germany, g?ldo music GmbH. After a month of no news, a different service representative started replying to my emails, but they ignored the whole conversation. They just issued a credit note and sent me the guitar back, saying that no fault could be found, and some customers didn't like the feature with this model of guitar.

I was frustrated because Duesenberg had already confirmed the issue, but Thomann blamed them, saying that they sucked. I tried to reach Thomann's top management, and they were helpful. They got the customer service manager to review the case and continue looking into options. Before receiving the guitar back, we agreed that they would repair the guitar with Duesenberg, and I would wait for a couple more weeks. Unfortunately, when I received the guitar, it was scratched, and one of the pickups was loose.

It's been almost two months now, and I am still waiting for a resolution. The top management and customer service manager are radio silent, and the customer service representative offered me 150? to let this go. It's a ridiculous compromise after they broke my guitar, which had a minor issue that could be easily repaired by the manufacturer in three days (Yes! Duesenberg said that).

So, I don't trust Thomann anymore. I recommend that you don't buy from them. Just look at the other reviews and don't try to find this out for yourself. Their site is a fancy package to a company that has no respect for anyone, not for their customers, and not even for their partner. They are a wolf in sheep's clothing - a company rotten from the inside.

I had a really terrible experience with this company! I was trying to purchase a pair of Ultrasone Pro 900i headphones from them and decided to pay with my debit card. However, after making the payment my account was frozen which I found quite concerning. I assumed everything was going to be alright but the next day, someone from the company sent me an email informing me that my order had been cancelled and that I needed to pay via bank transfer instead. What?! I had already paid with my debit card and now my account was still frozen! I contacted my bank for clarification and was advised not to make any bank transfers to this company.

I sent numerous emails requesting to cancel my order and even asked for my frozen funds to be transferred back to my Visa debit card, but it has been 3 days and I still haven't received my money. This is a really bad experience! The worst part is their customer service - it's practically non-existent!

Now, I'm left wondering how long it will take for me to get my reservation money back. This company needs to take responsibility and sort out their payment and customer service issues. It's really frustrating and not something I would recommend to anyone.

So I was checkin' out Musikhaus Thomann e. K. (thomann.de), and they had this sweet deal on a Selmer Reference 54 Alto Sax, which I was super keen on nabbin'. But 'fore I threw down that kinda dough, I wanted to get some info on the product and warranty since I was orderin' from overseas. So I sent a message to their customer service. And what did I get in response? Nada. Zip. Zero. Zilch. Ain't that just like the world we live in?

Now I know what you're thinkin', "Why you gotta go and be all salty about it? Just buy from someone else and move on with yer life." But here's the thing, if Thomann can't even be bothered to send a polite little message back, what makes ya think they're gonna be quick to respond to a bigger issue, like a return or exchange from overseas? A lot of folks have been complainin' about that on other reviews. So, yeah, I didn't end up buyin' from them, but that doesn't mean I can't be mad about their shoddy customer service.

Look, I get it. They're big ol' company and they probably get inundated with messages all day long. But if you want to do business in the USA, you gotta step up yer game and at least show a lil' courtesy to potential customers. That's just basic business etiquette. So, Thomann, if yer listenin', maybe give yer brass section a little nudge and tell 'em to be a bit more professional when they're dealin' with customers. It might just save ya a whole lotta negative reviews like this one.

P.S. Hey, Thomann, don't you dare censor this post! I'm takin' a screenshot and postin' it everywhere to prove that I ain't just some bot spoutin' nonsense.

I recently made an order on Thomann's website and decided to pay with Paypal to make the process more convenient. At first, I received an order confirmation email, but after that, I did not hear anything from the company regarding my order.

After about a week, I decided to follow up with their customer service department, as I still had not received my order. I was surprised to hear that my order had not been shipped yet because they were still waiting for my telephone number. Unfortunately, I had to contact them first as nobody told me any updates on my order.

This was not the best experience I have had with an online retailer. I found it unprofessional that I had to be the one to follow up and discover that my shipment had not been dispatched because of a communication error. I was also surprised they claimed they sent me an email asking for my telephone number because I did not receive it in any of my email accounts, even after checking my spam folder.

Needless to say, I do not think I will be dealing with Thomann in the future. It is simply not worth the hassle to work with such a laid-back company. Fortunately, my location in Dubai, UAE did not affect the delivery of my order.

Overall, I urge potential buyers to proceed with caution when ordering from Thomann. The company could greatly benefit from improving their communication with customers and ensuring that their orders are processed with care.

So, I had a situation with Musikhaus Thomann e. K. (thomann.de) where I was buying a present for my girlfriend. When the package arrived, I was surprised to see that they had sent me the wrong order! I tried to contact them multiple times, but it wasn't until several attempts later that they finally sent me the right item. However, even after acknowledging their mistake, they made me responsible for sending back the wrong item, which was genuinely their responsibility. But the internal problems between them and UPS made it near impossible for me to return their package, let alone on time. As a result, they started sending me threatening letters to pay for the item that I never even ordered.

Despite my attempts to send the item back several times, they kept sending me return labels that had already been used! After 6 months, they still haven't taken responsibility for their mistakes. It's frustrating to deal with businesses like this, especially when they put their profit over their customer's satisfaction. If you're looking to order something online, I would suggest checking out other companies instead of Thomann.de. Avoiding this kind of hassle isn't worth the risk.

Overall, this has been a terrible experience, and I regret my decision to purchase from them. I do NOT recommend this company to anyone.

Got myself two dope ocarina's from Thomann. One of them be chill, but the other one be missing the manual. Sent them three emails, but got no response. So I had to make long distance calls from the Netherlands to Germany. Bruh, I was on hold for like 15 straight minutes, but then the line suddenly died. Wtf?

But it don't stop there. The number they gave me in the mail was wrong. I had to hit up another number. And same thing again, the line cut after 15 mins waiting. Finally, after a struggle, I got a human on the phone who promised to email me back in two days. But I waited for a whole damn week with still no answer. So I called them a couple more times and after almost a month, they told me to send the ocarina back.

I finally got an email from them that they received it like three weeks ago. It's been two months since the second ocarina arrived, and I still ain't got my 45 bucks yet. And to make things worse, the phone bill cost me almost the same amount as my investment in Germany.

Although, I should mention that the first ocarina came without any trouble. But, man oh man, I won't ever purchase from Thomann again. Doubt I'll ever see my money either.

Oh boy! Let me tell you about my experience with Thomann. I was so disappointed with their service that I am now writing a review, which is not something I usually do. Let me start by saying that I ordered an instrument online and it took FOREVER to arrive. I mean, we're talking about a whole month here. And when it finally showed up, you won't believe what happened. THEY SENT ME THE WRONG INSTRUMENT! Can you believe that? I couldn't, at first. But then I found out it was all because of some mislabeling of their products.

So I had to go through this whole annoying process of returning the instrument. Of course, it wasn't easy. I had to get shipping quotes, which was such a hassle. And their customer service was so delayed in responding to my emails, it made the whole process even more painful. And then there were those countless pictures I had to take of the shipping boxes, labels, and the instrument itself. I mean, I felt like a detective!

Things only got worse when I was told that they were "out of stock" on the instrument I had originally ordered. I mean, seriously? After all that, the least they could do was to have the product I wanted in stock.

And now, to top it all off, I'm still waiting for my refund. It's like one thing after another with these guys. So, just a friendly piece of advice, avoid Thomann like the plague! Their service is just pitiful.

The customer service at Musikhaus Thomann e. K. (thomann.de) is the absolute worst. I've been having a problem with them for months now, and I can't believe how long it's been taking to resolve anything. They're so arrogant and make big mistakes, but then they won't take responsibility and won't even correct them. I really can't exaggerate how terrible they are.

The biggest issue I had with them was when I tried to return a product that had been damaged twice in the post. They refused to accept the return because the packaging had disintegrated, which was a huge mistake on their part. They wouldn't even consider the fact that the original packaging was so bad that it caused the damage in the first place. And when they accidentally refunded me for the product and then asked for the money back over a month later, I was already in a tough spot because I had been made redundant and hadn't received my last two months' wages. I offered to send the money back, but they initially refused to accept it and then only agreed to take it back if I took responsibility for any damage that occurred during shipping, which was ridiculous because I had no packaging to begin with.

To make matters worse, when I finally managed to scrape together ?10 to pay them back, they gave me a grace period and then took it away, threatening to send it to a debt collector. It's clear to me that they don't have any empathy or understanding of their customers at all. I would never use Thomann ever again and recommend that you avoid them too. Look for a UK company that actually cares about their customers.

Musikhaus Thomann e. K. (thomann.de) - a company that I recently purchased a couple of items from, for the first time since Brexit. I have to say, this company seems to have lost its love for UK customers. The experience was not as seamless as I expected it to be.

Initially, the items were supposed to be delivered within a few days, but after a week, nothing arrived, nor did I receive ANY notification from the delivery company. This had me wondering what was going on with my order and I had to follow up with the company. Then, I was informed that there was an outstanding customs charge (now due on ALL items from Thomann) that was unpaid. This was disappointing to hear, and I wished it was communicated clearly during the purchase process.

Furthermore, the items just sat in a delivery depot awaiting me to chase them up for a delivery attempt. I was quite disappointed with Thomann's customer service. For the two weeks that followed, I continued to email them, but they were of no help. Thomann's customer service takes two days to respond and simply refers you to pre-printed information, rather than dealing with you like a human being. I couldn't quite believe it. As a customer, I felt like I was being thrown around and my issue was not being resolved.

I had no choice but to refuse the items, and unfortunately, Thomann was reluctant to take responsibility for their service. They expected me to contact the courier directly, even though the items had not reached me. It was just one dead-end after another. I was frustrated with Thomann's unwillingness to take responsibility for the items and had to contact the courier myself. However, the courier said they couldn't do anything and that they needed Thomann to tell them to return the goods back to the sender. Imagine waiting a whole month and still not getting what you paid for or any resolution so far.

All in all, my experience with Thomann was challenging. I was expecting much more from a company that has been around for quite a while and seems reputable. I hope they improve their service and be more transparent with their UK customers.

I just had a real bad time trying to order a Gibson guitar from Musikhaus Thomann e.K. (thomann.de). I was really disappointed when the guitar eventually arrived as it was a total washout. Despite Thomann having stated on their website that all guitars are looked at meticulously before shipping, the one that arrived at my doorstep was in a really bad shape. Given that there were various issues related to this manufacture it was almost unplayable.

When I tried to call Thomann, they told me that they only take guitars off the shelf and ship them out, so I was pretty unhappy with this response. They then went on to tell me that I would either have to pay for a replacement or send the faulty guitar back first. I could see their point of view but I wasn't really thrilled about having to pay for another guitar.

Finally, I decided to pay for another Gibson and waited for delivery (four whole days!). When I checked the UPS website to try and figure out where the delivery was, I realized that Thomann had cancelled the delivery. They told me that they thought the guitar would be faulty, just like the first one I received. I asked if they could credit me for the second guitar but Thomann said that they needed to receive the parcel back before they even thought about crediting me.

Long story short, I eventually decided to choose a different make and model, and Thomann finally agreed to set it up and ship it Express delivery. They told me they had done so, but guess what - they then blamed UPS when the guitar didn't arrive on time. They told me that "something must have gone wrong" and that my guitar was stuck on a standard delivery. So now I'm still waiting for a guitar!

Thomann used to be really slick, but my bad experience means that I will definitely think twice before ordering anything from their website again. Overall, it was a terrible experience.

I have been a customer of Musikhaus Thomann e.K. for a few years now and I have spent more than 2,000 euros buying different items. I have to say that their service, in general, has been quite satisfactory. Nevertheless, a company can really show its true colors when something goes wrong and you need their help to sort it out. This was unfortunately my recent experience with them.

I ordered a B stock LD Maui 5 go, which was advertised as having some slight wear marks. However, when it arrived, I was shocked to see that the control panel was unattached from the body and all the screws were missing. Moreover, the unit wouldn't charge the battery. Of course, I contacted Thomann immediately to report the issue, and they told me that I could send the unit back for them to assess. Before doing that, I decided to look for feedback from other customers who had sent their goods back for repairs, and what I found was alarming.

A significant number of people had been left with no goods and no refund after sending their products back using the label that Thomann sent them. Apparently, the parcels mysteriously disappeared in transit, and those cases had been left unresolved for more than a year! This is a serious matter, and it really got me thinking about what kind of company sends out defective products and expects its customers to either wait for months to get their refund or risk losing everything altogether.

In order to ensure that I got some value for my hard-earned money, I decided to get the unit repaired at my own expense. However, Thomann didn't even offer a token payment to offset the cost and inconvenience. I have to say that I was quite disappointed with the way they handled this issue, and I don't think that saving a few euros is worth the risks of dealing with unscrupulous companies like them.

I would advise anyone who is planning to buy from Thomann to look at the feedback from customers who have had similar issues, and then decide for themselves if they want to take the risk. In my opinion, it's not worth it, and I won't be dealing with them again.