Menu
Login
Last fall i purchased Mullican Engineered Flooring. After about a month the floor started to delaminate. first a couple of pieces. two weeks later a couple more and then some more. To date i have had 5 pcs replaced and have about 6 more that need replacing now from either delamination or checking. This is a 1/2" engineered floor installed in a home that was built about 1960 on a wood sub-floor. SO all subfloors have been dried from years of heat and AC use. The house has no other signs of moisture issues. Keep in mind i bought this floor last fall, had it installed about 3 weeks after the heat had been turned on. the floor was left in the house a few days before the install to acclimate to the heat. SInce then the heat has been left on and has been set to 69*. Mullican is refusing to fix / replace / refund the floor saying that it is the local conditions that has caused the issue. (note: they have no issues with the installation.) i heat with an electric heat pump, again set to 69 all winter. we have not gone thru any season changes or gone to AC from heat since the install. The house is really no different than any other residence in this area.
This complaint is more of a warning to anyone looking to purchase Mullican Flooring in Delaware. Obviously this flooring is not manufactured to handle residential heat in Delaware. i can not speak for other areas of the country but since my home is pretty much a typical living condition, i would assume it is not made for any residence which may use heat also.
Mullican Flooring is very sorry to hear that you are displeased with the performance of your engineered floor. It is always our goal to fully investigate any product complaints or concerns that our customers may have. We base our decisions on all information available, including job site inspection test data and observations and/or testing of samples. The environmental conditions of a job site are a crucial part of the performance of both solid and engineered wood flooring. The job site relative humidity should be maintained year round between 35-55% in order to ensure optimal performance of your flooring. If the relative humidity drops below 35% as it often can during the winter months in certain parts of the United States or fluctuates between the extremes, this may cause damage to your floor. Low job site relative humidity is a cause of both delamination and checking in hardwood flooring. Mullican’s warranty states the following:
“After your floor is installed, it is critical to maintain the temperature and relative humidity of the home within the ranges set forth in the applicable installation instructions for the product. Failure to follow these guidelines, especially with regard to humidity range, can result in a performance failure or damage to your floor.”
The wood flooring industry recommends board replacements for floors affected by delamination and face checking. If you have further concerns, please feel free to contact your retailer or installer from whom your flooring was purchased.
This is a crap response. Mullican is doing the same thing to me. They are not honoring the integrity of their product and leaving people with damaged wood flooring that they claim is a humidity issue. My installer supplied all of the moisture readings to them and the wood was installed after acclimating, nothing was missed in the installation process. This product is just crap. I would not recommend to anyone or the distributer I used as they do not want to take blame either. Not sure what has happened to customer service. I have over 100 cracks in my flooring that appeared immediately after installation. This is a manufacturing defect and Mullican is refusing to take responsibility. I got a "Sorry" from Mullican too...Sorry doesn't replace my damaged floor!