MSC Cruises
reviews and complaints

I recently booked a trip with MSC Cruises and I gotta say, I've been a bit disappointed with how they've handled some big issues. It feels like every time there's a problem, they just pass the buck instead of fixing it. It's been a bit frustrating to deal with, to be honest.

I had a pretty rough time on my last cruise with MSC. The ship was so packed, it felt like there was no room to breathe. The staff came off as pretty snooty and unhelpful, which didn't make things any better. And the service? Let's just say it wasn't up to par. They tacked on these gratuity charges that seemed totally made up, and it felt like they were strong-arming you to pay them, which didn't sit right with me at all. I also noticed there wasn't a single American crew member onboard, which was kinda odd. Plus, you had to wait in line for practically everything, and it seemed like they were always trying to get more money out of you for every little thing. It was just way too cramped for my liking.

I've been on a couple of cruises with MSC and honestly, it's been a pretty disappointing experience. The food quality is just not up to par, to say the least. It often felt like it was spoiled or just not fresh, and the smell was off-putting. Plus, they seemed to always be running low on both food and drinks, which is not what you expect when you're on a cruise.

They do offer lower prices, which might seem tempting, but you end up paying for it with the level of service you get, which is way below average. I really wouldn't suggest going with MSC for your cruise. It's likely you'll end up regretting your choice.

The ships from MSCCruises sure are pretty to look at but the service? Not so great. I tried reaching out by sending a couple of info requests through their website and got nothing back. No response at all. Even dropped 3 comments on their Facebook page to let them know I still needed help, but again, no one got back to me.

It's been over a month now and still silence. Ended up booking with TUI instead. They offer all-inclusive cruises with drinks and tips included. Sure, their ships might be a bit smaller, but at least the service is way better and you don't end up paying for a bunch of extra stuff.

MSC really needs to step up their game. They gotta understand that happy customers are how they're gonna make their money!

On the first day we set sail, our room was on the 15th deck and right off the bat, there was this strong smell, kinda like gas fumes. We got the room guy to come check it out and he totally smelled it too. He said he'd tell his boss, and they even got a plumber on the case. Agus, that's our cabin guy, told us the next day they figured out the drain was messed up and they'd fix it. We kept checking in all day, and they kept saying they'd sort it out before night, but nope, nothing happened and the stink got even worse. So we head down to guest services and meet this guy Oodesh, who was just dripping with sarcasm. He says he'll "find" us another room, but it's gonna be the same type we paid for, nothing better. Took them half the day just to get a room ready. We're hanging around for hours, missed our dinner and the show we wanted to see. They did help us move eventually. Got to talk to the manager at the front desk in the end, and she said sorry for all the trouble.

The food was meh, just alright, nothing special. The one thing that was actually great was the show with the singers and dancers – they were amazing. But honestly, that's not enough to make us come back. We're done with MSC Cruises. It just wasn't worth the cash we shelled out.

This is a familiar story - unfortunately. DON'T CRUISE WITH MSC. Unless you happen to get lucky and don't have any issues with anything, their customer service is appalling. I have been fighting with them for 9 months now after my cruise was cancelled due to the pandemic, and I am not getting anywhere. I had opted for the future cruise credit, but I can't even use it to reschedule a future cruise. When I try to escalate my issue, I'm told to email them. When I email them, I'm told to call. I am an avid cruiser and have never experienced issues like this. We had multiple trips cancelled this year, and didn't have these problems with any other company. Apparently they just don't care, since they already have such a horrible rating with the Complaintsboard.com.

Our cruise scheduled for March 14 on the MSC Seaside was cancelled. We finally requested a full refund on July 6 after MSC failed to provide a promised "Future Cruise Credit (FCC)" voucher. MSC committed to the full refund within "60 days". Not "60 business days" like we've been told on a couple of occasions. We did receive an approximately 30 percent refund on August 11, which represents "port fees and taxes" prepaid at time of booking. We are still awaiting the remaining 70 percent of our refund after more than 90 days and more than 65 business days. Beyond the refund, we have been promised "call backs" and other follow-up actions. MSC has never delivered on any of these promises including the FCC. They are not to be trusted and should be avoided.

We booked a cruise with MSC in November for a cruise in April. All cruises were canceled due to COVID and they offered either a full refund or future cruise credit. We filled out the online form to get the full refund. They told us it would take 14 days, then 60, then 90. It's been over 4 months waiting for the refund.
We have the credit card fighting them, Complaintsboard.com, and all we ever hear is "we are working on it". They haven't even given our money back for the prepaid excursions. It's been a total nightmare with them! I wouldn't recommend them to my worst enemy! I have wasted hours of my life with customer service. Total ***, they sent a copy of the refund policy to my credit card to get out of the refund. However, THEY canceled the cruise, not us! Horrible experience!

Pending refund will take MSC 90 days to process. So be aware of this if you are trying to cancel your MSC future cruise that you already prepaid. As a banker, I know they can do a simple ACH credit in 30 seconds and it will show up on your credit card statement within 72 hours. This delayed ploy they are undertaking is simply to hold onto funds in their own bank account for financial reasons and for their investors. Their weak excuse provided by their CS is to put the blame on the customers bank as to why it takes to long. Don't be fooled. They can simply do a credit within a few seconds if they choose to. I have seen this tactic used in other customer related businesses and I am not shocked to see MSC using this ploy as well. Buyer be ware. If you need to cancel be patient for your credit and hopefully you'll have it before Christmas.

I had been on an MSC cruise a few years ago, Yacht Club. It was so amazing, I got 3 friends to book a 55th birthday cruise for June 27-July 4 on the Seaside. Cruise was paid in full, Aug of 2019. Cruise was canceled on May 12,2020 . I chose the refund option and received emails that the refund would be processed in 90 days. 5 months later, I got an email saying my refund was processed on Oct 2, 2020 and to allow 1 to 2 billing cycles. On May 12,2021, it has been 1 YEAR since my cruise was canceled and I still hv not received a refund. I hv filed 3 disputes with Citi Card but they won't give me the refund bc the response from MSC is always that a refund has been issued. I think MSC executives have been living off of our money for a year and this info that refunds have been issued is a bunch of ***. I am so upset. I am owed 1814.25 . NOT OK.

MSC charges us along $500 every time we wanted to make a change. We even added a new room to our reservation and they charged me a "$500 cancellation fee" even though I did not cancel anything. When I was speaking to them (after waiting on hold for one hour) I realize that the fee for my cruise had gone down. I asked if they would match that price and they said that they would have to cancel my current cruise and rebook and that would be a $500 cancelation fee.

I asked to speak with a manager several times on my 45 call and when I finally demanded a manger I was asked for my phone number and they would call me back immediately - that was over an hour ago. I am now waiting on hold and will ask for a manager was soon as someone answers.

We were trying this cruiseline out but will not - even though they have almost $1000 that we have already paid!

HORRIBLE CUSTOMER SERVICE AND FEE CHARGES!

MSC Cruises is trying to avoid refunding me my money for a cruise that our family never took, a woman by the name "***" initially told me back on August 11 that I would be receiving my refund within 1-2 billing cycles, which never happened, so I called later and spoke with a "*** on October 28 and also said it was barely being approved, so expect a check in the mail within 1-2 billing cycles again, and hasn't happened, every week I call, just to get the same response that she's not available, so today November 24 I was told by an agent of MSC, that they are instructed by MSC to literally lie to customers and keep telling them that it take two billing cycles, when in reality it can take up to a year! It's been a complete nightmare from the word go with this Cruise Line they lie to customers, and have no remorse whatsoever, this situation has caused us imotional distress, family struggles, and so on...unimaginable with them!

Please DO NOT SAIL with MSC! We need to ensure their unfair practices and extremely poor customers service is addressed IMMEDIATELY! Where should I start? Well was overpriced for their drink package while others on board received the correct pricing. Was overcharged for spa services when other guest would get the priced advertised. Felt during the entire sail that we were treated unfairly and discriminatory! Oh and when we complained to guest service they advise they could not do anything but to please call customer service once on land and they would be able to get us the credits owed. Well that was again another deceitful practice cause I have spent the last two days with their customer service agents and NOT ONE has been helpful and what is even more concerning they will not allow me to speak to a supervisor. At this point I will have to file a claim with my CC. But please save yourself the heartache of going through their unfair practices and do not sail MSC. SAD!

We booked a cruise with MSC and the service the service was not provided, since the boarding was denied to the MSC DIVINA CRUISE, because my relatives were not residents of the United States, but they had their passports and visas. The MSC Cruise Line accepted the error of not having informed in advance about the new regulations and for having made the sale, reservation and Check-In It is important to mention that MSC CRUISES had prior knowledge that the travelers were not residents of the United States and agreed to continue with the process and assignment of Staterooms, The breach of MSC CRUISES caused economic and moral damages to all members of my family, which materialize in payment of hotel, international flight, transportation and others. I have been waiting for a call for a representative and nobody calls back. The money has not been returned. I would not recommend this cruise line. Customer services has never been able to give us an answer. We are waiting since October . Worse Experience Ever!

My family had booked 2 rooms for a March 28th cruise. Both were paid in full. Cruise was canceled on March 11th due to Covid. We filed the paperwork with MSC for a refund on March 11th and received the verification number. We were told that we would be refunded within 60 days. We waited 90 days, then started called MSC as well as sending emails. We always received the same story, that the claims are being escalated and should be received soon. Now its been 8 months and still now refunds, plus credit card company can't assist at this point since so much time has elapsed. Fast forward to October 26th, and we have 2 more additional MSC cruises that were canceled and we requested refunds 58 days ago. So its not quite 60 days yet, however I dont have much faith that we will be getting this refund either. We cruise 5 to 6 times a year with various cruiselines, so we had several canceled cruises. We have received prompt easy refunds from every other company. MSC is the exception, and we are past guests and Diamond members with them.

My Cruise was canceled due to COVID-19. I requested a Future Cruise Credit (FCC) in the month of March . It is October and it has been 7 months since we have received any news or updates from MSC. I have practically called the cruise line 3-4 times a week since March and we have been told "we are working on it" and "we will escalate your case." I simply do not understand what they are working on or what they are escalating? And, what the hold up is? I am very offended at this point by this company and having traveled twice with them I am very disappointed they have not met my most basic expectations this time around. This company is a mess and they are stealing people's money to put it in simple terms. It does not surprise me that they have an "F" rating in the Complaintsboard.com. I am growing frustrated against this cruise line and their lack of communication and response. I was even told at one point by an agent "sorry there is nothing we can do." The lack of response is outrageous. I will never travel or book a cruise with MSC ever again.

I booked a cruise with MSC pre Co-vid, upon my cruise being cancelled I was directed to fill out am online form for a refund. Since that time which was over 70 days ago, there has been zero communication from MSC on where my refund is. I was told to wait 60 days, then after 60 days I called and was told I should of received my refund. Which I of course agreed with them on, I SHOULD have received my refund but still had not. At this time they said they would submit another email to see what was happening but that was all they could do but I would hear back within a few days. A week later nothing, so I called back again and received zero help besides what at this point seems like the only answer they can give which is continue to wait. I kept asking for some type of help or real answer and the only thing that happened was she put me on hold for ten minutes, then hung up on me. WOW. Just so everyone knows, I had two spring cruises scheduled. One by our normal go to Royal Caribbean, and one at MSC which we wanted to give a chance to. Royal Caribbean took 27 days to issue a full refund, with an apology for the delay and a discount on future cruises. And then the nightmare that is MSC, no integrity, no customer service, no future business from me or anyone I know.

There should be a rating for ZERO. MSC doesn't understand customer service and will do nothing to help. I had to disembark between two back-2-back sailings because my husband had to have emergency heart surgery. While I fully understood them keeping the money for the cruise, I believe it was illegal to keep my PORT FEES and TAXES. They should not be able to keep my port fees when I wasn't even on the cruise in any ports. I don't think they can legally keep the taxes as well that I paid for the cruise. I have complained to everyone from the CEO on down and they won't even pay me the decency of a response. No letter, no phone, not even a measly credit on a future cruise. That was the 2nd to last cruise I took with them on the Mergavilia. On the last cruise my bathroom cabin had no hot water in the shower. It took them an entire day to figure out that they didn't have a parts to fix it so if I wanted to take a shower during the cruise I would have to move to a different room that was a downgrade from what I had. I spent the majority of one of my precious vacation days following a guy from Customer Service (a great misnomer for MSC) around the ship trying to find a room that was suitable and the same value as the one I had to leave. They still owe me for this one. They won't. They never will.

Nov/2020 purchased a Cruise MSC from Barcelona, Spain, for October 22, 2022,
9 nights, ship MSC Splendida,Via Expedia. Had option to pay monthly. Paid in full
By May/2021. October/2021 started organizing the details for the cruise. Requested
The 2 weeks off from work, I work at the airport in Fort Lauderdale and we bid 1
Year in advance for days/weeks off. Started looking at flights and add-ons to the
Cruise. Receive notification from Credit Card informing a refund of $360.00 from
MSC. Contacted MSC and they would not speak to me. They informed you have to
Contac Expedia. I did, only to find out later the Cruise was canceled. At this very
Moment, there are several cruises from MSC leaving from Barcelona in Oct/2022,
Just not the ship that I was booked on. Apparently, they were transferred to another
Port. Expedia and MSC has my contact information. I have booked in the past with
Expedia, have the app, and they send emails, text msgs, etc. I did not receive any
Information at all regarding the cancellation of the cruise. They did not offer anything
As far as an option to travel on a different ship, different date, or anything.
This is sad, and worst if I let this go without a fight. People should now about
This. This is not a review, this is how big companies do anything they want and
Get away with it, because nobody really gives. State Attorney, etc.

MSC is a terrible company to deal with and we would advise not to book with them unless you're prepared to get frustrated and want to spend wasted time and effort, as well as money that will take you months to get back if booking changes/cancellations are necessary. We booked a cruise, paying the full trip amount back in May for a July departure. It was later cancelled in June due to Covid/port restrictions and we only found out about the cancellation when we called to inquire about the status. A phone call from them wasn't received nor was an email and we had 2 email addresses on file. Customer service claimed they sent one but that was a lie. When we requested a full refund they said we'd have to wait until a week after our initial sale date (End of July) as they had to create and distribute by email what they call a "future cruise credit certificate." At that point we'd have to call back (there hold time is ridiculous for a call center and averages an hour or more between being transferred around and with no end results). Needless to say, MSC didn't hesitate to charge our card for the full payment of the trip back in May when our sail date wasn't until the end of July yet they can't refund immediately? It's completely unacceptable as they're earning interest on those funds that are ours. It's all part of their scam! We followed up at the end of July multiple times as we still didn't receive a credit. We were told at one point that they were crediting first those who made deposits. (Lesson - if you decide to book w/ MSC only make their minimum deposit!) This is backwards as they should credit those who paid in full if their system can't handle doing everyone's full amount at the same time. With the interest money they make from their scamming they should be able to hire more reps or update their processing system! On another call they claimed they refunded in mid July a small amount of funds which equated to about 15% of the full amount (supposedly it was taxes and port charges) That was our first time hearing that nonsense as each time we call we heard different feedback which none of it made sense and to top it off funds were never credited, nor was an email receipt received. On July 28th we finally received their special certificate offering their future cruise credit due to their last minute cancellation (which ended up costing us more to reroute flights, hotels, car rentals and another cruise being they waited only a month before hand to cancel-it didn't leave much room to rebook and caused added aggravation especially with their *** policies) They also only offered up like hundred bucks on board credit for an added incentive which was a joke! According to their letter, we had to call again for a full refund request and when we did we couldn't get through. I wonder why?!? Today, Aug 4th funds have still not been received so another call was made and after waiting 45 min, speaking to an agent then being put on hold for a half hour, hung up on and another call in, I was told a credit processed on July 16th for the taxes/port charges and the remaining credit was processed on July 28th and that it will take up to 2 billing cycles to receive. Very concerning and disruptive! I was then told they had a lot of payments to process and it typically only takes 7 to 10 busn days. I was only told that piece when i mentioned i work for a bank and am familiar with regulations and credit processing! The agents are not to blame..the company is and MSC is terrible! It's a very unfortunate experience that will be shared for life!

I paid for two bookings, two rooms next to each other. Our other party could not make it on board due to birth certificate issues. I boarded and spoke with the ships customer help desk that first night and they asked if we paid for both bookings in order to access the empty room. We were denied. The next day there were other guests in that room. I have a huge problem with losing out a whole week with my parents, I have an even larger problem with not having access to the room. Cruise insurance won’t cover any reimbursement. I want answers as to why I am out the whole cost of the cruise. Someone else used the room that I booked for my parents.

Arrived from cruise Aug.27, 2023 When looking for luggage in Port Canaveral, Florida, could not find. Submitted a report. Was asked to follow-up after 7 days. After two more reports and many phone calls to no avail. They keep on telling me is "pending" and put me on hold to then hang up the call. I will never cruise with this line ever again, and would like to be compensated for all my lost belongings.

I am syed wajid hussain shah

i have a dream to work with msc crouise ship company

and i keep searching for job opportunities in canada 🇨🇦

i found these people ask for registration fee approximately 28000 thousand pkr rupees i am from a pour family

after this i lose my money i decided to stand inront of msc crouise ship company

because i have right submit strong complaint about these scammers because i love msc crouise ship company thats my dream hope you will take serious about my complain

[protected]@gmail.Com

[protected]@gmail.Com

Having telephoned msc explaining my disabled son cannot climb a ladder to a Pullman bed, we were told room assigned will be configured to his needs highlighted on the disability medical forms, this is a fabrication to get you to book. Once on board our cabin has a Pullman bed so my disabled son is sleeping on the floor, cruise staff on board don’t care neither do the customer service on land with comments of your ship has departed now speak to guest services

Good day

I write to complain about the following.

1. I was not informed when booking on board that on the new cruise both my partner and myself would need to pay for a drinks package - on my previous cruise I could purchase a book and we could share the package.

2 I was advised that my partner and myself would receive 40 Euros/40 USD on the ship board credit card - when asking if my cruise was paid up, I was advised by the operator that my partner is the only one who has been credited with the 40 Euros?

3. I will be writing to on Hello Peter to advise all who wish to book again that there are these hidden issues.

Dear Sirs,

I booked the MSC cruise from Expedia online and the booking No. is [protected]. We refused to get aboard on 8/27. My son and I are the U.S citizens and we took our valid passports. My parents are the Chinese citizens and they took their passports with 10 years U.S Visa. We took the correct passports as the Expedia emailed me when I booked this cruise. But the MSC person refused us get aboard. They also say we are Chinese. And after when I contacted with either MSC or Expedia, they refused to refund the cruise fare.

Please help.

My wife and I purchased a cruise in January 2023 with a sail date of April 30, 2023. A few days later we purchased the excursions we wanted. After purchasing the excursions we decided the cancel the excursion in Nassau due to 2:00 pm all aboard time.

We requested to cancel via email and received confirmation it was cancelled. We’re still waiting for our refund nearly 8 months later. I’ve been told it won’t be offered until after the sail date. I’ve been told the refund is automatic and a human can’t get into the system and issue the refund. I was told we would receive an onboard credit during our cruise. That didn’t happen either. I’ve been told the refund was issued and my cc company was holding the fund. I’ve been told to wait 2 billing cycles and then call back. Tried that one as well. I was even told by an employee MSC would pay me interest on the money they have been holding. Just do the right thing and issue the refund, I followed your rules.

My sister and I were passengers on the MSC Seaside cruise (August 3rd-6th, 2023) and would like to bring some serious issues and concerns we had while sailing with your cruise line. This was our first time sailing with MSC Cruises.

We had trouble at most of the bars with very slow service. We feel the bars were very understaffed. We had to ask a server for a drink while sitting at the bar being ignored by the bartenders.

The food quality was extremely poor in quality and they sit you on top of other passengers with just inches between each table.

We received room service one morning. They delivered everything needed for coffee (cups, milk, etc.) except for the coffee. After two calls down they finally brought the coffee.

My sister and I wanted to spend a few days relaxing while reading a book. You can always find quiet areas outside on a ship to do this. We were told that there is an adult only pool at the back of the ship. We were very pleased as we wanted to find a quiet spot. When we arrived we noticed that there were children in the area and the “adult only” rule was not being enforced. Although, when we approached the pool area with our insulated Yeti cups, we were quickly told they had to be placed away from the pool. We completely understand but were left wondering why certain rules were being enforced and others not. We were disappointed that there was very loud club music being played. This made it impossible to read or relax. Also, this area shares the smoking section so if you wanted a drink, you were forced over to the smoke filled area to get it.

We visited the casino but quickly noticed that the AC was not working in that area. It was extremely hot. Also, the AC is not working in the elevators, near the elevator or in some of the hallways. Awful odors throughout the ship.

I can look past most things but what I find to be completely unacceptable is unsanitary conditions. We had learned of the recent failed CDC inspection AFTER we had booked and paid for our trip. We stumbled across this information while searching online for information about MSC cruise lines. Of course we were concerned but we both thought that the ship was being closely watched and would have cleaned up the issues that were found.

Our cabin had a half empty water bottle in it from previous guests. The carpets had not been vacuumed and were stained. The air filter cover was falling off the wall which exposed a disgusting unchanged air filter. The couch was stained and dirty. There was duct tape above our sliding glass door. The balcony floor was black with dirt. The thin and worn towels had brown stains on them. The bathroom tub had black mold and rust on it.

The pool area was filthy. The furniture, floors had dirt and mold. The tables that we are supposed to eat on had mold on them. The carpets inside were disgusting. The elevators were dirty. My sister slipped on the floor mold by the pool. My concern is if this is what your customer are allowed to see, how clean are the kitchens or behind the bars.

I have attached some images that I took this past weekend. I have more photos available as they would not all upload. These are completely unacceptable and I feel this needs to be addressed immediately. This is a health and safety concern. As the pictures speak for themselves, I feel I have covered enough to address these serious concerns.

We were very disappointed in your cruise line and are quite shocked that this ship has not been shut down for some serious deep cleaning.

We did NOT get the cruise we were expecting or is as advertised by MSC.

I look forward to your response.

Dear Sir/Madam,

I have just returned from a cruise with seven of my family on the Mediterrain on your newest ship World Europa.

The cruise ship itself was very luxurious and had lots of very beautiful features, but for me having a diagnosis of coeliac disease, the food experience which is a huge part of cruising was a very disappointing experience.

Gluten free food options were very poor in spite of the ship having its own GF kitchen.

I was told ony to eat in the main restaurant which closed at 9.30 every morning and was generally closed for lunch after returning from day trips.

My family or I didnt want to eat in the formal restaurant for breakfast or lunch, wanting to grab a quick breakfast before heading on day trips. Our experience in the main restaurant was that the service was appallingly slow, we even missed our 10.30 shows two nights, so slow was the service. Therefore this was not an option for us for breakfast. It was always closed when we returned from day trips so I was apparantly left with no option to eat anywhere!

None of the food was labelled with allergins in you buffet. This is a very simple thing to do and is available in almost all buffet restaurants across Europe now. If the food had been labelled, I could easily have known what I could eat. It would have been my choice then to decide whether I wanted to eat it or not.

There were no gluten free pizzas or burgers available.

Worst of all there were no desserts available anywhere on the ship!

Even in The main restaurant every night of our 7 night cruise, the only option for dessert on the menu was fruit plate or cheese selection.

When I questioned this I did get a slice of GF cake, but I got exactly the same cake for the 7 nights!

This is not acceptable at all. The ship has a GF kitchen, which could have made several different GF desserts if they were bothered eg roulade, pavola, almond desserts, brownies, pannacotta, creme brulee etc, etc.

Ice cream was available on the ship but only to purchase.

I spoke to three different receptionists on different days about this and they all completely brushed me off, and were actually very rude to me. I suggested tht since there was no dessert availabe to me for any meal ( while my seven guests ate cake, pastries, dessets for breakfast, lunch and dinner, having a huge range available for them) that as a small gesture I should be given one voucher a day for a gelato icecream or whipped ice cream. All they all said it was not possible.

Of coarse it was possible, it was a very simple thing to organise and would have been a gesture on their part which I can only presume will be a problem you overcome in the very near future. They kept saying I could buy as much icecream as I liked!

Why should I have had to buy my dessert? I paid the same price for my cruise as my seven guests. I filled in a special needs medical form prior to cruising, and there were several other coeliacs on board at the time so why was no effort made to offer us anything ?

In the Dolce Vito bar they had GF snacks available directly behind the fabulous array of pastries.

When I asked for a small packet of GF cookies, I was asked to pay for them. This was outrageous. Everyone else could freely eat as many pastries as possible. and I was again being asked to pay for a small packet of GF cookies.

Was this fair?

I have cruised several times before on MSC Cruises and never had this problem.

I look forward to your responce.

You can contact me by reply email or by phone [protected]

Yours Sincerely,

Patricia McKay

Desired outcomes ( they don't fit below)

1.All food in buffet to be labelled for allergins

2.Choice of GF dessert at dinner in main restaurant every night to be listed on menu, the same as on regular menues for everyone else.

3.GF desserts to be made available in buffet restaurant, the same as for everyone else.

4. Gluten Free snacks to be available free of charge in bars or other areas where pastries or goodies are available to everyone else.

5. voucher for one icecream a day to be given to coeliacs if desserts or snacks are not available in buffet restaurant or other bars.

6. Gluten free pizza and burgers to be made available as snacks during the day and evening as is available to oher guests.

Please respond with your forthcoming plans to the suggestions I have put forward.

Booking ID: [protected]

Stateroom Number: 8238

Ship and Sail Date: MSC Armonia on Jun 03, 2023

I am filling an official complaint in regards to the above mentioned trip, and three staterooms I purchased. We for half way across the world to spend a day and a half in Mykonos, Greece. Upon our arrival the captain Paused out side the island for 30 minutes and left Because of “wind.” Although there were Other cruise ships who were able to safely tender their guests ashore. The destination was not replaced by an alternative port. When inquiring with staff this was the first time a captain had left the port of Mykonos, Greece. We cannot regain this experience! We paid for port charges and destinations which weren’t fulfilled. Additionally the ship is understaffed, the staff is overwhelmed and unfriendly. The servers and bar tenders work against one another. We purchased drink packages, but trying to get a drink was a nightmare! The cabins need to be deep cleaned, vacuumed under the beds, and the port Windows were filled with dead bugs. Everyday I went in search of pool towels as they were not replaced. There were permanent unremovable hands prints on our bath room wall, which the staff could not remove. The food on this ship is terrible! Usually a highlight of a cruise is good dining experience, the staff is overwhelmed and not friendly. I had to constantly ask for more wine. The pasta and risotto were undercooked and flavorless every day. The fish dishes were fishy and not fresh. The head chef needs to address the poor quality food. I have been on over 14 cruises, with 5 different companies.. MSC does not measure up! Typically cruise staff is accommodating and friendly And we give additional and substantial gratuity to compensate. Not this staff! Although I do believe it if not their fault but rather upper management. A server told me they were treated “like crap!” In the salon a worker said this was “The worst ship they have ever worked on!” And confirmed the poor quality of food aboard the ship. I am embarrassed to have take my family, on our 30th Anniversary trip, and apologized everyday for the low quality we endured for 7 days! I expect a full refund if the 3 cabins purchased, so we have the opportunity to redo our plans.

Please respond within five business days. I will be following up with MSC directors in the corporate offices until this matter in resolved appropriately.