Mr Price Group / MRP
reviews and complaints

We opened an account in Mr price clothing Chatsworth center, so the person that helped us didn't explain to us that when we take a sim card will be paying for the data and airtime every month end which we don't need, when we went to the shop for sim card cuncelation they've been very rude and disrespectful to us that we concluded by asking them to cancel the account they still ignored us so we need to cancel the account as soon as you can

I did a lay buy on the 29th of August with Mr Price Soshanguve. Store no. Today on the21th of September I went to pay off my balance. I paid using my bank card and the cashier told me she is going to collect it at the store room. I waited for about 2 hours 😰and then they later said they cannot find it. They wanted to refund me and I refused because I really want the shirt I laybuy’ed. Now I have a receipt that I paid off my Kabul but did not receive my shirt. 😞🥺😢😢😭😭 I waited until it was dark when they told me they are still checking it. I left with nothing in my hands.

I have been a victim of fraud on my Mr Price account. On the 19th of July 2023, I submitted all required docs including the police affidavit. To date I have not received correspondence. My details have been loaded on the credit bureau because of Mr Price's incompetence. Their lack of professionalism and inconsideration is totally baffling as I have been a loyal, timeous paying customers for many years.

I will never be supporting them again and I will never refer them to any of my contacts. In fact I will vehemently convince people not to deal with Mr Price.

On the 30th of August went to Mr Price Chris Hani Crossing, stood on the line when it was my turn to pay at the till, the lady rudely told me that due did not call me meaning I have to go back to line like I am a child, see black populated mall the staff is sooo rude like they own the store no customer service non whatsoever it’s like they forced to be there and the searching of customers like we criminals it’s also soo annoying

I bought this Tekkie on the 28th of July 23 in Vangate Mall around 14:00 using my bank card, It was costing 300 I thought it was worth to have it not knowing I will only worn it less than 5 times and this is how it's look like it. So disappointed and not having a till slip won't help me even if I go back to the shop. Kindly advise what do I do now?

Please get back TO ME

on the 17th May 2023, I sent this message to the MRP group:

I am puzzled, disappointed, and betrayed by the handling of my accounts by MRP. From 2022 up to yesterday, I have noticed that there is a definite lack of security in terms of account purchases as my two accounts, (a) Sheet Street and (b) Mr Price accounts have been fraudulently used to purchase items seemingly something organised internally. The worst part is that, with the first case of the Sheet street account that occurred last year, when the accounts were unblocked, I did not get informed. I only got surprised when I got to the store month after the case was lodged where I wanted to ask if we could call and ask if the case was closed or not. There I found that my accounts were unblocked and anyone who could have attempted another fraud could have easily done so without my knowledge. Now there is another case where seemingly either someone internal used my MRP account to purchase items at Mall Of Africa on the 20th of April 2023 and on the same day, purchase items at the Mall of The South and eventually exhausted the account limit. I therefore do not understand what measures are being taken by MRP to enforce verification of accounts during purchases because clearly, nothing is being enforced. I did not get an SMS like previously, did not get any email receipt and only got my surprise when I was at the store yesterday.

There is an account that opened under may name that I have no knowledge of and as a result this is affecting my credit record.

I have not been getting any assistance in resolving this from Mr Price.

I need answers as to how did this happen and what validation was done to prove the person is actually who she/he says he is.

I logged another complaint on a different platform 2 months ago and Mr Price promised to contact me, till to date after 2 full months no one has bothered to reach out to me.

I bought sleep wear at Mr Price Hemingways Mall in East London towards the end of June 2023 when I got home I realized that the sleep wear's hoody size was 3/4yrs and the pants were 13/14yrs,it was a set with separate prices.

So following week I went to the shop to get an exchange so I can get the correct size (13/14) and they only had small sizes so I went to the branch in Mdantsane and that's when they told me that the sleep was damage because of the mixed up sizes on the set and they asked me to do the return where I originally bought it (I was now returning the item because they didn't have the size I want).

I went back to Mr Price Hemingways Mall and they said they can only return the hoody and they did but didn't want to return the pants because it doesn't reflect on the slip, mind you.. the price tag is still intact. They say they don't know how I got the pants. And now I'm stuck with

On 22 July at approximately 11 am I went to Mr Price Sport Knysna to return a pair of pants (never worn) that had a rip in the leg (stitching had gone loose). I was met with an extremely reluctant and rude supervisor who constantly told me that I had in fact worn the pants and she didn't want the loss on their store and I should rather take it to the George mall. She had a horrible attitude and was so rude that I really cannot believe that Mr Price would employ someone like this to represent them. It's the only shop where I have ever been treated like I was doing something wrong by expecting them to replace an item that I have paid for that is broken.

I did get my money back, but not without her sniffing the pants and insisting that I was lying. Horrible service!

I created a gift registry for my wedding at MRPHome, after I created it I called customer services to ensure that all was in order - before placing the link onto my wedding invites.

Since - I have received emails about purchased but when i log on - it says no purchases. So I called to enquire - it has now been a week and a half and there is no resolve - I am told they are working on the problem - however this is incredibly embarrassing.

Note that MRPHome has not assisted me with the following

1. NO ONE at MRPHome has advised me of what could be the possible problem or problems, no one has advised me as to why there are two registries sitting with the same gift registration ID. The second one appeared after i logged my enquiry

2. There are no time frames given to fix this issue

3. I was informed that the customer services center delayed providing information to the technical team and since then have not been getting any updates other than - we are working on it.

4. I had guests that purchased gifts as receipt emails came through to my mail box but MRP cant even advise on this.

5. I have guests calling/ messaging me throughout the day trying to access my registry - some can access it, some cant access it, some can see the items - some cant see any items - it says empty.

I cant change the registry as I already placed it on my printed and published wedding invites

I am getting no help or assistance from MRPHOME. This is affecting my wedding and becoming so embarrassing to deal with

I had a laybye at Mr price which I fetched on 1st July the boots that was in said laybye was 399.99 I had the boots on and the boots just broke like the heels came off and that made me fall hard on my back I am so disappointed because I am a frequent loyal customer of Mr price and I've never experienced something like this it must be in the manufacturing of these shoes because wow I could've seriously injured myself and the boots is not even a month old it's like two weeks or so and this was only the second time I wore it and I wanted to purchase the pink pair aswell

Good evening

Please note I went to Mr price home at kerk street in Johannesburg,mind you this is a second visit, I was assisted again Chris who could not process the voucher again,

I think it's best u call the store and assist with it or deduct it from today purchase on my account,

I fail understand when Chris say theres nothing he can do, Please not I don't expdct such answers from your staff, I didn't create the voucher,

I highly recommend that you improve on customer service,

Please note i cannot be going back and forth to the store,

Will await your response urgently

Kelebogile Morige

[protected]

Since January 2023 you have been deducting twice the amount of airtime contracts we have. Been going to the the store and calling,they told us that they will fix it and refund me but they never did. I cancelled it end of April, you still deducted double the amount on May with no airtime and also deducted again on the 8th of June... For something that I cancelled. Please check as soon as possible and refund me my double payments. Tired of going back to the store and being told that you will fix it.

Good day does Mr price close 15min before 18H00 because your shop at Harvest place is already close 15min before 18H00 and the service here is horrible why would you put up a time and not comply to it maybe you can also address your staff to stop talking to each other while assisting customers not friendly staff service here is bad and experience it on numerous occasions

On Sateruday last week I went to purchase a lot of items for my son as gifts for his birthday.

When I got to the till I had asked the lady Mishca the cashier assisting me that day if something dies not fit can I return it or swop it around. In this pile of items was 9-10 year old underwear pack of 5. She infomormed me that I may bring back anything as long as I had the slip and the tags. I proceeded to pay and leave the store.

Over the weekend I open the underwear back and take out one undy as u open it I see it is way to big and would never fit my son. The dame thing with a couple of the other items I purchased.

I then proceed to take the items with the tags intact and prices intact with the slip back to the store in tableview bayside mall to replace the items with the correct sizes. Unfortunately I got told that the underwear can not be returned even though it was intact and prices on and never worn or even tried on before. To my dismay I asked the cashier to call the store Manager Billy for me and I explain to him that his staff told me on Saturday I could bring all items back and that she never told me about the underwear.

I was met with a very unprofessional tone and made me felt like I was in the wrong for even being in this store.

The manager then proceeded to ignore me and run away into the back office.

I asked the cashier to please call him to assist me and resolve my problem as the staff should be trained properly in what they can and can't say to a customer as I was not happy with the way I was treated.

The cashier went to call him bit he ignored to come speak to me and told her to get back to work as if im not a priority in his store and I don't exist.

I am absolutely flabbergasted this is how Mr Price Bayside treats people good customers who shop and support the brand often.

I wrote a letter stating how unhappy and unprofessional Billy as a manager is to him and walked to give it to him he could not even apologize. He has no care for what happens in his store it is shocking.

To whom this may concern

I hope this email finds you well. I have a bit of a query or a problem.

Later today(23 June, around 11:51) I went to Mr Price(Promenade Mitchells Plain) to exchange a size as it was abit to big and also bought a Jean which was on special from 200 to 120 as indicated on the red sticker. I went to the till and found out the Jean was actually 180 and I asked the lady why is it not the price I see and she did not answer me and I decided to leave but I paid the full 180 as I did not want to cause a scene nor keep people in the line.

Hi sir / madam

I hereby laying a complain of someone who used my cell number to purchase airtime.

On March 2023 I was hacked via my banking app,, and to he person used my money to purchase electricity and airtime.

Unaware that the very same person bought airtime from mr price store using my account,, on the 20th of March and airtime of R475 was purchased from my Mr price account.

I opened a case, the bank refunded me my money, unfortunately this one of Mr price didn't notice it sooner, but I have the case number and Affidavit for fraud

Today is 29 May 2023, my account according to Mr Price statement is due by 31 May. Since last week I receive e-mails that my account is overdue and that a handover will have a negative reflect.

I am going to pay up my account and thinking about closing it for good.

I am a client since 2006 and never have received such unprofessional service like this.

The incident happened sometime in March. I have a really toxic manager and associates who is in the inner circle,(friends with the manager) and it's really hard for me to work in an environment that's super toxic because of that I slipped into a depression due to the fact that I had a miscarriage because of work and the stress that came with it,And whenever I send my manager a message to let her know I'm ill and that I can't come in for work she makes remarks that's inappropriate to other team members about me and the gossiping is just too much whenever I get back to work I have to hear from some associates that my manager and her iner circle spoke I'll about me amd makes rude remarks and it got to the point where I'm constantly in survival mode whenever I'm at work. I really can't handle the amount of stress it's really draining and messing with my mental health it got to a point where I even overdosed because of toxicity at work and the lack of empathy and no cares in the world for what some of feel only the ones that the manager likes are being favored. I'm depressed and i even had suicidal thoughts which is something that's serious in 90% of the Mr price grp associates resigns due to the toxicity of poor management and other team members and it's really something that needs to be dealt with because when I started working at Mr price there wasn't one day that I didn't enjoy working there or was absent, for 2 years I worked without staying absent not evens for 1 day but than the work environment became toxic and it was just hell to just think about going to work and I really loved my job but it's costing my mental health and I can't focus on my work and my health is becoming a problem, I get anxiety attacks everyday before going to work. It's just getting out of hand and the people that are so toxic at work doesn't even notice it because they only think about themselves but please do something I'm not just speaking up for myself but for many other associates that feels the way i feel.

This is not all but I feel like I should stop here.

THANK you in advance

I recently saw two types of black suede trench coats online on the MRP site. One was marked for R429 and the other was marked for R100. The detail on both were slight but considerably different. The R429 one had great sleeve and pocket detail and no shoulder detail, while the R100 one had great shoulder detail and no sleeve or pocket detail (it was plainer). I tried to buy the R100 one online but the site informed me it was only available in store. I checked the list of stores and made my way to it. I managed to find it (just one of the R100 ones amongst the R429 ones) in store (Fourways crossing). When I took it to the till, it also scanned for R429. I showed the salesperson at the till the screenshot and pointed out the detail but she said that it was still marked at R429. It must be noted she was kind and helpful. She told me the one I had in my hand was old stock and probably that's why the site had it for the price it did. I then took pics of the item to compare with the screenshots to put forward my case to the customer care. In my screenshots you will see, I have highlighted the necessary information and detail on the garment. I believe this is a case of false advertising.