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Replied
I had them plant a tree and do a charcoal treatment due to an issue I had with a painting company
I had them plant a tree and do a charcoal treatment due to an issue I had with a painting company. I was told if the tree didn't take to call that tree was under warranty. They plated in November and I called in February because the tree is showing signs of chemical burn. I called Beau who was the contact person and helped through the whole ordeal how ever he has not called me back as of yet and I have been reaching out for a week.
The complaint has been investigated and resolved to the customer’s satisfaction.
Regards, ***
Moon Valley Nurseries
Replied
I hired this business to trim a 60 year old Arizona Ash tree
I hired this business to trim a 60 year old Arizona Ash tree. A rep, Steoh L, came out and stated the tree needed thinning, crown reduction and crown clean. These are different services and the total price was $1800. The first crew, led by Jose, stated you do not crown these types of trees, as it is harmful to them. Steph came by to view the work and was not happy with it. A second crew, led by Adam, stated the same in regards to not crowning these trees. Therefore the crowning service was not provided and should be refunded. All my calls and emails to 4 different individuals were ignored. Chris L stated that ensuring customers are 100% satisfied is their number one priority. I asked for a partial refund and never heard from Moon Valley again. I disputed half the charges with my bank but they cannot intercede because there was a contract. I do not dispute there was a contract. I dispute that the contract was fulfilled and I should only pay for those that were rendered. I believe half the contracted amount is fair since they completed half the contract. I would like $900 to be refunded to me. These are the company people involved that ignored my complaint: Christopher L, Kelsey S, Lucy B, Morgan (last name not given), and Steph L.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Moon Valley Nursery legit?
Moon Valley Nursery earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Moon Valley Nursery resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Moon Valley Nursery has claimed the domain name for moonvalleynursery.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Moonvalleynursery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Moonvalleynursery.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Moonvalleynursery.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Moon Valley Nursery.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Moon Valley Nursery, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Moon Valley Nursery has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Moon Valley Nursery
At Moon Valley Nursery, they take pride in offering an extensive selection of plants and trees that are ideally suited to the local environment. Whether you are looking for tropical plants, colorful shrubs, or water-wise succulents, there is something for everyone at Moon Valley Nursery. Their team of experts can help you find the perfect plants for your needs and help you create a beautiful landscape that will enhance the value and appeal of your property.
In addition to their extensive selection of plants, Moon Valley Nursery offers a range of other landscaping services designed to meet the unique needs of each client. Whether you need help with landscape design, irrigation installation, or lawn maintenance, their team of experienced professionals is here to help.
Moon Valley Nursery is committed to providing the highest level of customer service possible to each and every client. They take pride in their ability to provide personalized attention to each customer, ensuring that their unique needs are met and their expectations are exceeded.
Overall, Moon Valley Nursery is a trusted name in the nursery industry, known for their quality products, exceptional service, and commitment to customer satisfaction. Whether you are a homeowner, contractor, or business owner, Moon Valley Nursery is the perfect choice for all your landscaping needs.
Overview of Moon Valley Nursery complaint handling
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Moon Valley Nursery contacts
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Moon Valley Nursery phone numbers+1 (602) 938-6666+1 (602) 938-6666Click up if you have successfully reached Moon Valley Nursery by calling +1 (602) 938-6666 phone number 0 0 users reported that they have successfully reached Moon Valley Nursery by calling +1 (602) 938-6666 phone number Click down if you have UNsuccessfully reached Moon Valley Nursery by calling +1 (602) 938-6666 phone number 0 0 users reported that they have UNsuccessfully reached Moon Valley Nursery by calling +1 (602) 938-6666 phone number
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Moon Valley Nursery address19820 N 7th St Ste 260, Phoenix, Arizona, 85024-1696, United States
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