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Hi ms. Metha,
This is igal maoz,
Thanks for getter back to me. I really appreciate all that you and your office is doing on my behalf to try to resolve this matter.
I have attached an letter to you (Please see attached). I figure i give this another try before pursuing other options.
Thanks,
In a message dated 10/3/2016 1:40:18 p.M. Eastern daylight time, preeti.[protected]@ohioattorneygeneral.Gov writes:
Http://www.Ag.State.Oh.Us/
October 3, 2016
Igal maoz
433 w broadway
New york, ny [protected]
Re: milestone auction
Complaint #: 868923
Dear igal:
Thank you for contacting the ohio attorney general’s office.
We have been corresponding with milestone auction regarding your complaint. A copy of their response is enclosed. According to their letter, unfortunately, the business has not agreed to resolve your complaint.
Our informal dispute resolution process is voluntary and involves compromise by both sides. Despite our best efforts, a favorable resolution cannot always be reached through our office. We recognize this is not the resolution you wanted. However, the information that you have provided will be retained in our complaint system and may be used to help us identify patterns of bad business practices.
If you wish to pursue this matter further, small claims court may be an option if the amount involved is under $3, 000. If over $3, 000, you may wish to consult with a private attorney to discuss your options.
We regret we cannot be of further assistance in this matter. Please feel free to contact us in the future should you have any other concerns.
Very respectfully yours,
Mike dewine
Attorney general of ohio
Preeti mehta
Consumer complaint specialist
[protected] (Fax) [protected]
Preeti.[protected]@ohioattorneygeneral.Gov
Enclosure
* please note that your complaint and all related documents are public records under ohio’s public records law.
-----original message-----
From: milestone auctions
To: "preeti d. Mehta"
Subject: re: 868923 consumer complaint
Date: mon, 26 sep 2016 18:55:00 +0000
Dear ms. Mehta,
My name is eric, i have been handling all of the insurance claims initiated by milestone auctions. When i had contacted mr. Maoz, he was instantly abrasive about the situation. When i attempted to explain how the auction industry differs from the retail industry, he was very quick to interrupt. The fact remains true that once we receive payment from a buyer, it is dispersed among the consignors and therefore we are not just holding on to the money as if it were us that sold it on our own behalf as we do not purchase items to add a mark up for retail sale. So that was not a lie.
Now, while i am not trying to discount the possibility that the packaging could have been the issue, it seems a bit odd that only 1 of the 14 items in that package was damaged. After i initiate a claim through ups, depending on the total of the item, it is up to ups to determine how to go about their investigation of the claim. In this case, ups decided to attempt an investigation of the original packaging for said item(S). After keeping track of the only open claim that we had for a couple weeks, i called ups about the status of that claim. They told me that it had been denied because the receiver had not retained the original packaging. They were unable to determine the exact cause of damage for that item and therefore denied the claim. After the one attempt i had made of contacting mr. Maoz via telephone, i was not inclined to contact him again. The ups website is great for checking that status of a package in transit as well as status of insurance claims. With a bit of diligence on his part, he could have found that out with just the tracking number, shipper or receiver.
At this point, i'm not sure what more info i can provide about this particular case other then what we have provided. If you have any further questions regarding this matter, feel free to contact me at our shop.
Thanks,
Eric
Milestone auctions
3860 ben hur ave. Unit 8
Willoughby, oh 44094
Ph: [protected]
Fax: [protected]
On tuesday, august 30, 2016 1:23 pm, preeti d. Mehta wrote:
Http://www.Ag.State.Oh.Us/
August 30, 2016
Milestone auction
3860 ben hur ave
Willoughby, oh [protected]
Re:
Igal maoz
Complaint #: 868923
Dear sir/madam:
After reviewing your response to the above-referenced complaint and the enclosed information, we wish to inform you the complaint previously filed against you with the ohio attorney general’s office has been reopened.
Based on the latest information the consumer has provided, the problem has not been resolved. We are requesting that you reevaluate this matter and submit your written response to us within 10 days.
Please feel free to call us should you have questions.
Very respectfully yours,
Mike dewine
Attorney general of ohio
Preeti mehta, consumer complaint specialist
[protected]/ (Fax) [protected]
Preeti.[protected]@ohioattorneygeneral.Gov
Enclosure
* please note that your response and all related documents are public records under ohio’s public records law.
Dear miss mehth,
Thank you for attention
Before telling you the event of this case from the beginning, there is now an absolute fact that the damaged to the item occurred as a result of bad packaging on the part of milestone auction, as their claimed was denied by ups on this ground on july 8th, 2016; which milestone never inform me about. This shows that they have no regards for me as customer, or the case. Again to emphasize my point, the damaged was the fault of milestone auction, not ups. Therefore, milestone auction should take full responsibility for this case and reimburse me for the amounts that is owed to me.
An now
Dear mr. Dewine, the information provided to you by the representative from milestone auctions is one more bogus request. I find it inconceivable that they would continue with the same lies they have been telling me from the beginning of this case. Secondly, i was never informed of the inform by milestone auction of any of the actions that was described in their response letter to you. This all new to me. The fact is, ups does not deal with the receiver since the complaint is done by the shipper. Ups never got in touch with me as he mentioned. And their response of "because the money that he had paid for his items had already been dispersed among our consignors from that auction" is a slap on the face and an insult to any one inteligence to give this for reason. It is a joke of lower mental state'. Never heard such uncany responce ! Ups have never got in touch and never will since the claim must be done by the shipper !
I battle with them for 4 months and one of their responses i got from him is "i am not going to pay you fom my pocket." in the numerous conversation i had with the owner
He called only once after i told him that he is stealing my money and i have nothing to do with the outcome of his claimed with ups he said " you think i am evil i have another case with ups."
A sick lied that endured from march to june 14 where it was the first time he ever contacted ups.
Milestone is l blantly lying on his behalf.He is the one that oblige to be in touch with ups since he send the package, i payed him the cost for insurance which he submitted on june 14 only.This after 4 months on lying after my
Ultimatom to him a day earlier in my last plea june 13
That i will not wait any more for the out come. Of ups clame and i am bringing it to the internet world to whom it may concern.
Leave this a side for a moment.
His claimed was denied on july 8 on the ground that the shipper did not pack it correctly which he never inform me and kept silence like nothing is the matter and i will never will hear from him and never heard a word from him
.
The letters below will clarify the whole story of lies and deception even to you if he answer you that i have to talk to ups he invented another fraud on top of the ather.His response to you that i should talk to ups.
Although i did several time tried but i was told clearly that they have no business with me but the shipper.
They even refuse to tell me the outcome .And only after i told them that the shipper will never will get in touch with me then they told me he was denied on the ground of his bad packing..
And the proof iof his intention.To keep silent that after the denyel he never inform me and belive that my money in his pocke is his privilage.
Some one in the justice deparpment shoul sue him for his iligal beheviore
And i hope the justice will prevail
Thank you
Igal maoz
433 west broadway ny ny 1002
[protected].
Please read below the truth what realy happend this is a scame to defruad me and you!
In a message dated 7/5/2016 12:32:48 p.M. Eastern daylight time, preeti.[protected]@ohioattorneygeneral.Gov writes:
Http://www.Ag.State.Oh.Us/
July 5, 2016
Igal maoz
433 w broadway
New york, ny [protected]
Re: milestone auction
Complaint #: 868923
Dear mr.. Maoz:
Please find enclosed a copy of the response we received from the above-named supplier regarding your complaint.
Please contact ups in regard to your dispute as they have requested and please let us know whether your complaint is resolved. If we do not hear from you within 30 days, we will assume your complaint was resolved.
We hope to have been of service to you. Please feel free to contact the attorney general's consumer protection section if you have other consumer-related problems in the future.
Respectfully,
Mike dewine
Attorney general of ohio
Preeti mehta
Consumer protection specialist
Consumer protection section
[protected]
Preeti.[protected]@ohioattorneygeneral.Gov
[protected] toll free
(Fax)
Enclosure
2125
Note: please send all communication electronically when possible.
-----original message-----
From: milestone auctions
To: "preeti d. Mehta"
Subject: re: 868923 consumer complaint
Date: thu, 30 jun 2016 20:50:19 +0000
To whom it may concern,
This is the explanation of events from the perspective
Of milestone auctions in actions involving igal maoz. Ups shows that
The package with tracking number: 1z2e01e80344263990, arrived on
3-15-16 in the possession of igal maoz. There were 14 items sent in
One package, igal called milestone auctions to inform us that one of
The items had been damaged. He then quickly demanded that we refund
Him the amount of that item. We explained that we were unable to do so
Because the money that he had paid for his items had already been
Dispersed among our consignors from that auction. We then offered to
Help him by initiating an insurance claim through ups. Ups will be
Attempting to contact igal again on 7-1-16 to attempt to inspect the
Package.
Thank you,
Miles king
Phone-[protected]
On thursday, june 30, 2016 12:22 pm, preeti d. Mehta wrote:
Ohio attorney general
June 30, 2016
Milestone auction
3860 ben hur ave
Willoughby, oh [protected]
Re:
Igal maoz
Complaint #: 868923
Dear sir/madam:
The ohio attorney general's consumer protection section has received the enclosed complaint regarding your company. In an effort to make you aware of information received by the attorney general's consumer protection section concerning your company, we are sending this complaint to you for response.
We would appreciate it if you would provide your written reply within ten days of receipt of this request so the complaint can be resolved without further action by the consumer protection section. Along with your reply, please include copies of all transactional documents relating to this consumer.
In the event this complaint has already been satisfactorily resolved, either because you believed the complaint to be justified or because you offered a good faith adjustment, please provide our office with a copy of the agreement that outlines the terms of the resolution so we can confirm with the consumer that the resolution offered is acceptable and close the file.
Thank you for your prompt attention to this matter.
Respectfully,
Mike dewine
Attorney general of ohio
Preeti mehta
Consumer protection specialist
Consumer protection section
[protected]
Preeti.[protected]@ohioattorneygeneral.Gov
(Fax)
Enclosure
2202
Note: please send all communication electronically when possible.
In a message dated 7/5/2016 12:32:48 p.M. Eastern daylight time, preeti.[protected]@ohioattorneygeneral.Gov writes:
Http://www.Ag.State.Oh.Us/
July 5, 2016
Igal maoz
433 w broadway
New york, ny [protected]
Re: milestone auction
Complaint #: 868923
Dear mr.. Maoz:
Please find enclosed a copy of the response we received from the above-named supplier regarding your complaint.
Please contact ups in regard to your dispute as they have requested and please let us know whether your complaint is resolved. If we do not hear from you within 30 days, we will assume your complaint was resolved.
We hope to have been of service to you. Please feel free to contact the attorney general's consumer protection section if you have other consumer-related problems in the future.
Respectfully,
Mike dewine
Attorney general of ohio
Preeti mehta
Consumer protection specialist
Consumer protection section
[protected]
Preeti.[protected]@ohioattorneygeneral.Gov
[protected] toll free
(Fax)
Enclosure
2125
Note: please send all communication electronically when possible.
-----original message-----
From: milestone auctions
To: "preeti d. Mehta"
Subject: re: 868923 consumer complaint
Date: thu, 30 jun 2016 20:50:19 +0000
To whom it may concern,
This is the explanation of events from the perspective
Of milestone auctions in actions involving igal maoz. Ups shows that
The package with tracking number: 1z2e01e80344263990, arrived on
3-15-16 in the possession of igal maoz. There were 14 items sent in
One package, igal called milestone auctions to inform us that one of
The items had been damaged. He then quickly demanded that we refund
Him the amount of that item. We explained that we were unable to do so
Because the money that he had paid for his items had already been
Dispersed among our consignors from that auction. We then offered to
Help him by initiating an insurance claim through ups. Ups will be
Attempting to contact igal again on 7-1-16 to attempt to inspect the
Package.
Thank you,
Miles king
Phone-[protected]
On thursday, june 30, 2016 12:22 pm, preeti d. Mehta wrote:
Ohio attorney general
June 30, 2016
Milestone auction
3860 ben hur ave
Willoughby, oh [protected]
Re:
Igal maoz
Complaint #: 868923
Dear sir/madam:
The ohio attorney general's consumer protection section has received the enclosed complaint regarding your company. In an effort to make you aware of information received by the attorney general's consumer protection section concerning your company, we are sending this complaint to you for response.
We would appreciate it if you would provide your written reply within ten days of receipt of this request so the complaint can be resolved without further action by the consumer protection section. Along with your reply, please include copies of all transactional documents relating to this consumer.
In the event this complaint has already been satisfactorily resolved, either because you believed the complaint to be justified or because you offered a good faith adjustment, please provide our office with a copy of the agreement that outlines the terms of the resolution so we can confirm with the consumer that the resolution offered is acceptable and close the file.
Thank you for your prompt attention to this matter.
Respectfully,
Mike dewine
Attorney general of ohio
Preeti mehta
Consumer protection specialist
Consumer protection section
[protected]
Preeti.[protected]@ohioattorneygeneral.Gov
(Fax)
Enclosure
2202
Note: please send all communication electronically when possible.
