Mercedes-Benz International review: Cluster instrument panel replacement on a ml350 mercedes with 29,938 miles

The cluster instrument panel on my 2014 Mercedes ML350 went out and I was unable to see any information on my dashboard (no indicators, no warning messages, etc.). My vehicle has 29,887 miles when this happened which is too new for a cluster instrument panel to just stop working. My vehicle is 9 years old but again very low mileage and is serviced every 6,000 miles. I contacted Mercedes USA in Sandy Springs (Customer Advocacy) to request a "good will" customer request to replace the cluster panel at no charge. I was told I needed a diagnosis from a Mercedes dealership and I would have to pay for it, send it to them for review and they will decide if they should replace it at no charge. Not having any information on my dashboard is a safety liability issue especially if a warning light comes on I would not see this information on my dash. I took my vehicle to a reputable Mercedes auto mechanic in my area who was able to get the part and replace the cluster panel. I contacted Mercedes USA asking for reimbursement either full or partial and I was rejected due to not taking it to a Mercedes dealership.

I am requesting Mercedes Benz for reimbursement (full or partial) for the replacement of the cluster instrument panel on a vehicle with very low miles (if my car was 3 years old this would be covered by warranty). I have attached all correspondence along with the diagnosis, work description and a copy of my paid receipt for the cluster panel ($1736.73).

View 0 more photos