Mason Companies
reviews and complaints

Returned shoes 20 days ago, still haven't been credited my money. Just received notice that it will be 2-3 days before i get my money. Asked vendor to expedite the process and the request was acknowledged but ignored. Buyer beware

I ordered a pair of sandals in a size 9 and they fit like a size 7.5. There were no reviews so I had no clue that they fit so small! Fast forward to my return. I used the label provided in the box they came in. I initially paid $45.11 and was refunded yesterday for $18.86. That's $26.25 in shipping they charged me! On the return sheet, I'd requested a size 10.5 so they would fit but instead, Shoemall charged me an UNREAL amount for shipping (ND-WI) and they just refunded me the piddly amount and are not sending the shoes I requested that fit!

Maryland Square has been a god-send for me in recent years. A lot of stores no longer carry sizes 5 and 5 and a half in any width, but Maryland Square does carry a few shoes in my size range (I can wear as large as a 5 and a half if it's a tie shoe that I don't walk out of). Typically, these shoes are either summertime casual canvas or athletic shoes. I'm grateful to have these, but wish there were casual shoes to wear to work in seasons other than summer. I'm so glad they serve those of us with small feet, and also wish there were more of a selection. That's why I'm giving them four stars instead of five.

Ordered a pair of shoes and they took a long time to arrive. When they did, the sole was coming apart from the shoe so I returned them promptly the next day and asked for a replacement. I called several times after a couple of weeks to inquire and they said it takes a couple of weeks to process a return. I finally received my replacement pair of shoes after a month and week, and they were in poor condition and the toes on the top of the shoes were black. I called and told them I would be returning them and I needed a refund processed immediately. The supervisor informed me that it would take a week to get the shoes back, two weeks in the return department and then two-four weeks for a refund. That's outrageous! I told her I couldn't wait 3 to 3 1/2 months to get my money back to get a new pair of shoes and I would expect a refund as soon as the shoes arrived. She said they get thousands of shoes back every day and that wouldn't be possible. Obviously, they are are horrible company to get that many returns daily plus the customer service is horrible! Do not order shoes from this company!

I'm deeply disturbed that I paid an additional $19 for a "protection plan", through Stone Leaf, (SO10348355-1 [#240BFAB])for my Fitbit versa, that I paid full price for $299 and got NONE of the protection or even remote assistance with repairing my versa. I followed the steps to contact Fitbit directly for assistance, only to find out that Stoneberry was not an authorized retailer of Fitbit and therefore would not be able to assist with repair to my watch. When I spoke back with the representative from stoneberry I was told if Fitbit isn't able to assist, that the protection plan would be applied. This protection plan is no more than a ploy to have customers spend more money with no guarantee of protection for items that were purchased, on top of being an unauthorized retailer of name brand material and not have the same protections and warranties of those brands. I'm deeply disappointed that I wasted my time, credit and money on a company that's not willing to uphold their promises to deliver a service to their customers. I will no longer be purchasing materials from this company or recommend this company to family and friends.

This company allowed someone to open a line of credit and place an order in my name without properly verifying that they were me. They then shipped the item that was ordered to a different state (***- where I have never been). I contacted the company on April 26, 2022 and advised them that this was a fraudulent account and was told they would take care of it. I have received another *** with finance charges added to the initial amount. I called again and my wife spoke to *** in customer service and explained the situation again. She advised we would need to speak to a supervisor because they are the only one who could help. We were advised that there were long hold times (we had already been on hold over 30 minutes). After again waiting on hold my wife spoke to a supervisor named *** who wanted us to verify birthdate and last 4 of social before giving any information. Being that they opened the account without doing due diligence, we were not willing to give them any personal information. She advised they would send a fraud packet and we need to fill it out and return it. I am very hesitant to give this company any more of my information. I have requested that they close the account and remove the fraudulent charge but was told they couldn't do that until after I fill out the fraud packet.

On July 28 I ordered 4 products off Mason Easy Pay Plan website. I was trying to setup an account with my outlook email address. But when I entered it, they said the email already existed. I changed the password and placed order for about $291 for two-shirt combo, PUMA cap; one pair Skechers; and 1 paid Propet boots. I said used Easy Pay Plan. Over past 2 days the order was in "processing" stage. About 10am on July 30 central time zone. The ordered said "Cancelled". I called their toll free number [protected]. The customer service rep took the order number down, pulled my name up, and then said something about they can't sell to me anymore. I asked why. She said she had to transfer me to a supervisor. The supervisor went through same process. Then she started talking about somebody was trying to order on behalf of me. And then asking if I was myself. And then saying I had a lawyer that said don't sell to me anymore. I DON'T HAVE A LAWYER. This is crazy talk. I want them to send complaintsboard.com a copy of this letter from a so-called lawyer. Because if a lawyer did indeed say these things, no lawyer has been authorized to act on my behalf. I want a copy of the letter from this "lawyer" that they have on file. I am trying to determine if my personal information has been compromised. Thanks.

I purchased a item number 607376(Life outdoor men's boat shoes)on April 11th by telephone. I have been billed *** for the purchase. I received the shoes on April 16th. After wearing the shoes on two occasions, one of the shoe strings broke on the right foot shoe. The strings are sewn into the shoe so they cannot be replaced. I called masons easy pay approximately one week ago and ask to return the product for a replacement of the same shoe. I was put on hold and no one came to the phone after a thirty five minute hold. I called again today and was put on hold for another 40 minutes. I decided to accept the option provided by the company's automated phone service to leave my name and number for someone to call me back after waiting 40 minutes. No one has returned a call nor sent a return slip. I was told by an agent that I would have to speak to the one person that is the only person that can send me a return slip. I would like to now return these shoes and receive a credit since I have been treated so unfairly. I have been a customer for more than five years and have never complained or sent any products back. I've always paid my invoices in total and should not receive such poor service. I hope that you will help me resolve this matter and I will greatly appreciate it. Thank you very much for your assistance!

This company is over 5 subsidiaries", Stoneberry, Mason. Masseys, K. Jordan, and "Fifth and Glam". As a Stoneberry customer of 6 yrs duration, I was constantly receiving offers from these companies, to make more purchases. In December I tried K. Jordan, after my toaster oven died reheating Thanksgiving leftovers. I purchased a $77 unit from K. Jordan on 11 Dec, 2019, I received it the following week. I never received a bill, but I checked the website frequently to find my bill and due date, near the end of January, while paying my Stoneberry bill, I also paid about 28% of the K. Jordan balance ($25). Several days later, I went to the site and saw both payments on record. The next day there appeared a "late fee" dated several days earlier. I have paid an additional $28 this week, even after that "late fee" appeared... On 4 February, I contacted their Customer Service by email, since they don't respond to phone calls in person. They emailed me back stating that I would have to call about this matter, which did not help my state of mind as regards their customer service. I responded to the email stating my position, since it would take hours to reach an actual person on the phone. They replied with the same exact message. 4 emails in 2 days, and all I get from them is the demand that I call them during business hours, when I actually work 7am to 6pm M-F.

I made a payment to Masseys, online on April 2 for $214.54 and there was a problem with online payment so I called in the payment on the telephone and Masseys. made two deduction from my banking account. The one online went through and they also took a payment over the phone go through. So that mean that Masseys collected $429.08 from my banking account. So I called them 0m April 5th and explained the situation and was told that I would get my money back into my account. I explained to the people at Masseys that the amount they withdrew was causing my account to overdraft for $36.00 per withdrawal. To this day they have not return my money to my account. I called Masseys on 5. 7 and 8th 0f April and still they have not return my money to my account. I am retired and I live on a fixed income. I don't have extra money to give away, So I am asking for help to help resolve this issue. My account number with Massey is ***-A2. my balance was only $214.54. Masseys withdrew $214.54 on April 5 for the online payment and April 5 $214.54 for the telephone payment. I had to borrow money to pay for the overdraft account at the bank, $150.00 and my account was still overdraft so I called the bank, on April 5 and 7 and 8th to try and straighten the account out and Masseys still have not return my money back to my account . Sincerely *** Thank you in advance for your assistance

I found the black friday sale coupon in the local newspaper. 25% off any one item except a few brands, Vans was not listed on the coupon. My daughter has been looking at a pair of Vans for many months in the store. We were excited about the coupon and noticing that it was the last day of the sale, she went straight down to purchase. She purchased the Vans with the 25% discount and was about to leave the store. The manager then told the clerk to stop my daughter and make her RETURN the Vans because they weren't on sale. My daughter then left and called me at home very upset. I told her to go in and purchase the shoes at full price and I would cover the extra cost. I then proceeded to call the manager. The clerk at that answered made a very long sigh and said in a VERY unprofessional voice "***, she wants to talk to yooouuuuuuu." The manager told me that it was a miss print and the Vans were not on sale. I pointed out to her that it's false advertising, Vans were not listed on the exclusion. She said there were signs up in the store. I felt the manager was very dismissive of my complaint and just wanted me off the phone asap. If my daughter had been told prior the purchase that they weren't on sale I would not be upset. It's the fact that she PURCHASED the shoes and was FORCED to RETURN them. This was handled SO UNPROFESSIONAL. I would like my daughter to get her 25% off and an apology from the manager.

Back around December I receiver a *** from a company named ***. The *** was a couple hundred dollars and I did not know what it was for and did not even know what stoneberry was. I called the company and asked them who they were and what was this *** for. I was told it was for a . I explained to them I have never shopped with them and that i have had my identity used by others in the past. They sent a packet to dispute the fraud. When i received the packet it looked fraudulent itself. The packet was 70% blacket out, so being a victim of identity theft in the past i did not feel comfortable filling it out. I called again and had a more indepth conversation and explained i was no going to fill out the questionable packet. So they just sent me another one, which looked the same as the first. Now here we are in 2022 i received a *** from a debt collector for stoneberry. I called stoneberry about this and they are saying that i have to resolve the fraud with the debt collectors which i do not find right at all. As far as i know the *** purchased against my knowledge was flagged at the store it was delivered to and was never picked up. So between me not purchasing it and the item should have been delivered back to stoneberry im not sure why they are still coming after me for a fraudulent purchase. They also will not share any kind of information with me about the information used to purchase the .

Please note that i had a long history with this company called "Stonerberry" - In January 2022, I placed a catalog order for a *** /CD player. I was told that my credit was good and that it will be shipped out, within 7 to 10 business days. The days came and went and no product showed up. (I was using my *** Credit). Just "one month earlier in December ," I paid for the *** -CD Player thinking it will come faster, but after 10 days my order was canceled and they issued a refund. Why was this canceled? No explanation was given to from the credit department. Fast forward back to January for my second order for the same product and then - after 10 days, they automatically canceled my order. No explanation was given and the customer service people could not explain what just happened. So..finally, I placed a 3rd order (for the same ***-CD player) and again I was told to wait *** business days. This transaction happened on March 20th, 2022. Then after 10 days, my order was yet canceled again! Again, no one could explain why they keep canceling my order, when my credit is in good standing. Please help me resolve this issue. *** (part of the "MASON Companies" affiliated) have not resolved this issue nor have they called, texted, email or even written me a letter of explanation, as to why this was happening. You are my only hope in this case. (***, ***, ***)

On May 5, 2022, I received an email from a company I've never heard of called Mason EasyPay! Order #*** included *** by Versace $149, *** Men Starter Homerun Pullover Fleece Hoodie $39.99, Men Under Armor Rival Fleece Pants $44.99, Under Armor Spawn 3 men's shoes $49.99, *** Bottle Unlimited by Hugo *** $75, 212 by *** $169. This was the first order I saw in my email. First of all I'm a female. So the following days I get emails stating that the package is on the way to a place that I don't even live at. I called the number that was provided in the email *** and ask to speak to someone about fraud and to let them know that this wasn't valid or acceptable. The young lady asked a few questions like my email, phone number, and last four digits of my social. I was stunned because she said that was the only information that was needed to open the account. Then she says that the account has 2 cards and proceeds to tell me another order was being delivered to *** this time. I continued to ask more questions and she says the only thing they can do is send out a fraud package. It's weeks later and I still haven't received the packet. I've been calling the company back and I'm just left on hold. The first order was $631.98. This next order #*** Light Blue for him by Dolce and Gabbana $115 & Eros for him by Versace $155. THIS COMPANY IS A SCAM AND NEED TO BE ACCOUNTABLE. This is insane because now they're asking for payment for an account that I've never opened nor heard of. PLEASE HELP!

And order for the amount of approximately $39.75 was placed for an item Which I did not receive. There were certain items that were back ordered at the time I placed the order and this was one of them. 5 to 6 months later, After believing I had paid off the account, I received this *** for the amount identified $39.75 when I call to inquire and state that I never received the item, I received a 10 to 12 page document packet which I needed to fill out and send back disputing this charge. The customer service confirms that this packet was received however I continue to receive the bills with adding charges and late fees. There has been no acknowledgment that this questionable charge is being investigated. I stopped doing business with this particular company because I became concerned about the quality their clothing and shoes after wearing them a lot more than two times, and I noticed fraying and or fading of the items. The shoes that I did receive had no comfortable padding . I Even paid late fees on the last *** due to the incorrect amount a customer service person gave me , When I called inquiring about yet another *** that was not itemized I was unsure what the charges were for.,After sending the amount iidentified by customer Service,the payment was considered late, And there was no consideration to waive the late fees due to the *** rep not informing me of the timeline that the company needed to have to avoid the late payment. Approximately two weeks later I received a late fee ***. I decided to no longer do business with these questionable practices, and substandard customer care procedures.

I received a collection letter from ***. It states only "Mason" as the collector for $93.64. It does not give any details of any transaction. I called Mason and they will not speak with me. I called *** and they state when they talked to me on 11/18. I said I have a lawyer. They will not speak with me. I have a bank statement from March that shows I paid for the two pair of shoes I believe to be in question. However, with no one providing me any information, I am unable to continue. Let me be perfectly clear, I am disabled and do not have a lawyer. These shoes I think are in question could not have been bought on credit with Mason as I do not have any charging ability with them. i bought them through *** on line and that is what is reflected in my bank statement. Further confusing this is the fact I have not received any billing from Mason for any type of outstanding balance in the previous months. If these shoes are the ones in question, when I received them they were too small. I called *** several times over the summer trying to get a return label to send them back. By August , I received one label but not the other. I decided to just quit trying and did not return the shoes as they were paid for. The only scenario I can figure out is with me calling so many times for a return label someone at *** created the amount back to me without notifying me. But I cannot see how they would do this without receiving the shoes. The main facts here are that I have no charging abilities with Mason. I never received any notification of outstanding debt from them. I cannot find out if *** is affiliated with Mason.

I have told *** for about one year concerning my financial situation. They send me back and forth out of town to doctors 2 to 5 times per month and it is very costly. *** knows this. IN months when my money was extra, I paid them extra towards the remaining balance. However, I just don't have it right now. The past 4 months or more, I've paid either $20 or $25 on the account. Yet, each month *** calls me asking for more money. They act like I haven't paid anything every month. They charge $10 late fees monthly. And even the same day I make a payment, they call me again for another payment. Also, they put on my monthly statements for me to 'pay or else be sent to a debt collector'. I have asked them to stop calling me. I have asked for the constant nagging in correspondence to stop. I have also requested my payment due date be moved to the 30th of each month because it'll allow me to be within a few days of receiving money versus at the beginning of the month when rent and important bills are due. According to my latest statement, the amount owed is lesser than $300. According to *** website, a minimum payment on $300 is about $27.99. I told them I can afford no more than $25. Since I don't plan to every purchase anything from them again, I don't see why they can't just work with me on the matter. Think about it. I owe lesser than three hundred dollars. So, $300 divided by 12 months = $25 monthly. If they remove the late fees, I could pay them twenty five dollars each month over the next year and get out of this bill. SO, I think including their interest, it should be paid off within 14 months if they stop charging ten dollar late fees every month. Thus, I should be giving October to December to pay the bill off in full with $25 monthly. That is my request.

I purchased a pair shoes husband March 9, 2022. The original charge was *** payments made every month. First was 14.99.The shoes were to tight . I filled out forms EXCHANGE 10.5W. The instructions said if I used the enclosed shipping label their was a *** shipping charge. I enclosed that check with label. Mailed back March 24, 2022. The check never cleared my bank. Never sent any shoes. Thirty days later *** WITH FINANCE CHARGE *** I now owe 146. 96. I call and woman tells me I owe that. She says it's finance charge I didn't make my payment. Then she says no it's shipping handling. I said no I sent payment *** label said. Since then I have sent several emails to the company. My letters are never answered in full. The issues are not resolved. They did find my check in first email. That was it. I hold them cancel exchange poor customer service. No one addressed this *** or finance charge. It was beyond 30 days I had no shoes and I had paid the shipping and handling fee per instructions. They had everything and now wanted money. Disappointed...no one knew doing. None issues had been resolved. I was gonna contact Complaintsboard.com and State Attny General poor business practices shady company. I get an email that the shoes are on back order. Did I still want them. NO Read email you were sent. Then said we'll I owe them 30 some dollars shipping handling. NO I paid you *** instructions said. You lost check You found it. Not possible. I certainly don't owe a finance charge. They failed AGAIN to handle this.It's worst customer service ever.I have been treated HORRIBLY. If in fact shoes on back order WHY WASNT I NOTIFIED STRAIGHT AWAY? 2 MONTHS LATER 3 emails later I'm told this? No I don't want shoes. I want this *** go away. I HAVE THE EMAILS FROM MASON IF NEEDED I CAN PROVIDE ALL EXCHANGES.

On November 27th I received a package from Mason easy pay containing a item I did not order I contacted the company and said I did not order anything from your company I was then told that I would have another package coming on that following Monday. That following Tuesday I received the other package I was told by a supervisor who I was on hold for for well over an hour and a half that I could just attach the prepaid label and send it back both packages I should also notify the credit reporting agencies to say my identity has been compromised I told them that I would like access to the *** address that ordered. They said that they have that information but were not able to give it to me I told them that I would be filing an identity theft report with the police department. I then called the Milwaukee Police department district number 5 and was told that I would have to come in and fill out a identity theft packet I then proceeded to the police department to obtain said packet. Yesterday on 12/9 I went to the United States postal service to drop off said box and was told that I would have to pay money to mail it back. The label that I have on the box does not include shipping. I contacted Mason easy pay again today and was well on hold for 3 hours easy total as only one person answered the phone and told me that I would have to be transferred to a supervisor to have the problem rectified. Only to be placed on hold and disconnected two times and then asked for a different phone number to call and they said that there is only a *** number that they have but I was being called from a *** number these people have no idea how to do their job or how to fix anything that is broken I am a victim of identity theft here and this company is not doing anything to fix it.Identity theft is a crime.

To The Complaintsboard.com January 28, 2022 Acct No. *** My office was legally advised to file this warranted complaint to your Complaintsboard.com on this Mason Easy Pay, owned by the Mason Companies a family owned company. Your Complaintsboard.com has alerts and over 276 complaints already on this questionable company. The complaint is as follows. I received a catalog by mail, ordered western boots and made excellent payments as stated to this company all payments are mad eon the 3rd of each month. After 6 months of paying I saw I am being charged late fees of $12.95 a month, even after the monthly *** was paid. My office contacted this company , they do not get back to you by email until one week later appalling. I requested again for them to stop these illegal late fees because this account is paid on the 3rd of each month. Was refused any assistance, still charging fees after payments. Legal advised I stop payments immediately. To date, I have received threat letters, emails, your account needs to be paid or collections will begin. This is now for boots, not a car of a home mortgage. This is a very abusive deceptive company as your Complaintsboard.com gave it a F rating, you are 100% correct. This company refuses to close said account and credit the balance of $205.08. Legal stated as well Mason Companies has violated the Federal Trade Consumer Protection Act as well by harassing, threats, not correcting accounts, issues fraud fees for late payments and more.My office requests you file this warranted complaint, before Legal takes legal action on this Mason Companies. This alleged 117 year old company is to fully credit this account for a $0.00 balance, to reflect on all credit reports, send a pre paid label to return all western boots back to this company, immediately.Thank you ***, Exec Chairman Triumph *** Corporation CC: TDS Legal

This began on 4/7/22 I overpaid my account. Instead of hitting $10 minimum due, I hit pay the entire account. This was 100% me. After finding out from my *** that I actually did this, and using my debit card. All the credit union could do was postpone the posting for 48 hours. I reached out to customer service on 4/7/22, the representative at customer service attempted to transfer me to the credit department. Of course that was unsuccessful, so I called back and chose the credit department from the call tree. I a representative and she advised me that in fact this could be reversed but would take 3-5 business days. I could not get angry because it was my fault but I also knew I would be ok, as long at by the sixth business day the $1025.00 would be refunded. That would be pay day and I had automatic bills coming out that day.I then just waited. The debit posted and as my credit union advised the posting was postponed but because it was a debit card the amount would be paid and I would be in the negative. All was acceptable because the fifth business day was 4/14/22 and that would clear the negative balance. I phoned the credit department at *** and was assured that the refund was happening. Well it didn't. I had over 15 return payments at $30 equaling $450. I called back on Friday 4/15 to discuss. After 7 hours on the phone and all sort of promises come to find out that the credit department is not able to do the refund ONLY customer service. NONE of the 9 people I spoke to could actually assist me, all this time I was speaking to the wrong department. When customer service actually got me to a manager that could assist. I was informed about the 3rd party credit department and they had to wait to get their notes. Upon receipt is would be another 5 business days. So I finally received $1025 but they will not cover the overages nor will my credit union. I feel *** should cover.

I called stonberry to order a small dining table set. I told them I was 87 years old and i need something small and can you deliver it because I am a shut-in because of my heart condition. I then asked to buy the item I saw in their catalog with a basic table and 4 small chairs. the package came and after my caretaker took 10 hours to put together, i realized that the table and chairs was so tall that i couldn't even sit on the chair. I am 5'4", and my therapist told me NOT to get on those chairs because i will fall. My play-daughter, Joy, came by to visit from Virginia and called stoneberry and was told that I ordered exactly what they sent. Joy argued with them that online at stoeberry website there is no indication that this table set was anything but a regular table set. The heading said: "SIGNATURE DESIGN BY *** DINING TABLE SET" and color was "GREY", and size was "NONE". *** then told her that, unfortunately I would have to take apart, re-box the table set, and pay to ship it back to them. She spoke to Mazy in wisconson cost service. Mazy said that Joy needs to call the return department mon to fri 7am to 7pm to talk to them. Joy argued with the Mason *** that Monday (today) about how their customer service agents could have discerned, by use of a series of questions to make sure that customers would be satisfied with the product and that from my voice that I was not going to be able to reach high enough to sit on this table set. The Mason agent said that they don't ask questions, they just take orders. Joy asked for a return authorization to ship it back, but Mason agent said unfortunately that's not going to happen. Joy told agent that they prey and target senior citizens with their magazines and take advantage of their frailness. Plus they falsely advertized the table set. *** needs to cancel this order and not *** me for this incorrect table set. Or, send a shipping company to pick it up.

I purchased and returned multiple pairs of UGG boots. I received a *** for $374.74 on 4/3 called customer service, only to be hung up on repeatedly, transferred, and placed on hold. Finally, they said the one pair of boots I ordered AND RETURNED, were shipped a second time. I did NOT order the exact same boots Id just returned. They said only 1 pair was returned so I owed for the second pair. I explained that 1. I NEVER ordered a second pair and 2. I never received a second pair. So they told me to fill out a form they were sending out, and upon receipt, my account would be adjusted. So I filled out the card, sent it right back. Then, I get a DENIAL letter, saying it was over 60 days. Of course it was, I received my first *** in April, and Only found out once I called. But-they could have said that then. Instead, I was lead to believe it would be adjusted upon receipt of the card. So after the denial letter, I returned a DIFFERENT pair of shoes that were the same price as the phantom pair. My account should have been paid off. Instead, Im being charged every month for boots I never ordered nor received, Now, they are adding late fees on top of that. Every single time I call, Im transferred around in circles, and hung up on over and over again. Finally after an entire day of trying to get resolution, customer service says they cant adjust any fees I have to speak with the credit department. When I reach someone who can adjust the fees, she refuses to remove all the fees, lectures me about how to pay my bills every month, and makes me pay $175 to take some late fees off, leaving me with a balance of $60.14. I dont feel like I should owe any of it. I paid $151.40 in shipping for shoes I never kept. I only kept one pair of shoes for ***. But my total charges were ***. Ive paid $587.85 and still owe $60.14. I want the $268.75 Ive overpaid back and my remaining balance of $60.14 adjusted off and any negative reporting to the credit bureaus removed.

On or around 11/24 I ordered a product (# ***/amount $191.33) from Stoneberry. I emailed *** to cancel the above order as I re-order same product on 11/26 due to black Friday and the price was going to be much cheaper. ***, emailed me back stating that they submitted a request to the vendor to cancel the order, however, if they shipped the order, I may return the product. *** arrived on 12/02 and I told *** employee to return package with tracking # *** back to the sender and I showed him the email from ***, indicating that I may return the package. Take a a note that above package was never in my possession nor in my hands. *** employee told what he need it to do. I told *** employee to give me the other package as both package came at the same time. *** employee scanned above package and wrote refused by recipient, unable to deliver shipment, returning to shipper. I sent an email to *** to let them know that the above order has been refused, not accepted and to return to sender because that is what *** wrote and has nothing to do with me. ***, replied the they do not recommend refusing packages. If the package is refused it is not insured. If lost the customer is responsible for the cost. Refusing a package may cause to take an extended time to get back within 6 to 8 weeks. I replied to ***, that I did not refused the package and I told *** to return it and I was told by the employee that he knows what to do and the package was never in my possession. ***, never explained to in detail what procedure or action I need to take when they wrote to me that I may return the package. I let the *** employee do his job. I am not going to be responsible for a product that was never in my possession. I am requesting *** to credit the amount of $191.34 back into my *** credit account. I will provide with emails and *** tracking in support of my complaint.

Over the years, I have had several accounts under the Masseys Corporate umbrella. Due to past issues, I am down to just two accounts, Stoneberry and Massey Shoes. In September, I purchased two items from Stoneberry website catalog. A DVD player, and a children's SS bracelet. When I was checking my Stoneberry acct., no charges where showing, but I had received the items. I discovered that they had been charged to my Masseys account that I use primarily for shoes. I have never seen these items while browsing Masseys online, or in a paper catalog. I have also had plans to stop shopping with these companies for several reasons, and am in the process of paying off my accounts. My complaint, is this legal: to move a charge purchase from one account to another without notice? It has changed the monthly bank payments I have scheduled, possibly the interest charges on the two accounts without my knowing it. Multiple calls to customer service has been totally useless. Today, I have tried to call their corporate office twice, asking to speak someone in the Legal dept. Useless, without having a persons name in the legal dept. Each of these two calls, I was told that I needed to speak to Customer Service, my call was transferred. I did wait on hold for the last time, fifthteen minutes! This is now a wasted eleven + hours, that I have spent trying to get a reasonable answer for this unusual movement between the two store accounts. I have had a nasty unprofessional experience with these customer service, credit departments. Bouncing back and forth, transferring so much between depts., that they started getting their rediculous nonsense lies mixed up, after my issue/voice was reconized. Every customer service email inquiry since Sept. 2020, that I have sent on their website, has gone unanswered. I hope you can help me get my questions answered. I am disappointed in these two company's, as they have come through for me on several occasions. Seems like they are tired of these small accounts.