Marks and Spencer review: Unable to add bonus points, and more.

I have placed two orders with M & S recently, and have been unable to add my bonus points, as their computer system isn't working. I have called them three times and the phone kept dropping out. When I eventually got through, they told me that I couldn't add my bonus points but they would escalate the case, and e-mail me to confirm. That never happened. When they did e-mail me back, they weren't very helpful at all. I was called Mr Sarah Akehurst on the first order, which is not my name at all. That was also the name on the box of flowers that I ordered. When they arrived, they were just left on the front step, without the courier checking that we were in. They might have been stolen. As it was, we had to open the box to check that they were the right flowers. Luckily they were. I've been very disappointed with their customer care service.