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I brought a polo shirt XXL at Marci Franc for R1449.98 including shipping on 9th August 2023 around 12h17 and order #1030 was confirmed. They said they deliver in 2 weeks time. I've been emailing & calling no response even on their Instagram page. No communication what so ever why the delay. Their email address [protected]@marcifranc.co.za is not working and telephone number [protected].
Desired outcome: A refund or delivery my order
I ordered a polo tshirt from Marci Franc on the 26th of February 2024. I have been trying to text on the socials. Some get deleted or no response. The email address provided doesn't exist. I now want to believe that this shop is a scam.
Iam in the same boat, order a T-shirt from them on the 18th of September 2023 and order #1209 was issued. till to date on delivery, they dont answer their phone or email. this is the response they issued, 'Please note that you order a pre-order item. As per our pre-order policy and because our products are currently manufactured in Turkey, we did stipulate that there maybe delays in production and shipping. We are expecting our restock batch sometime next week after which we will then arrange delivery of your order'.