Magic loans review: money taken

My daughter has been the victim of a scam company, named above. She has had money taken from her bank supposedly as admin charges. She has tried ringing this company but cannot get through to them. She has 3 young children and cannot afford for a so called company to be allowed to just take money from her bank. Could her bank be held liable for letting this company take this money out of her bank when it was not authorised to do so.