M1 review: Broadband

My home broadband was suspended by M1 due to late payment, but every time I checked their MyM1 app, it always showed $0 nothing to pay. When I tried to call their hotline 1627, the automated reply told me to go down to a M1 Shop to settle the bill. When I went to the M1 Shop at Bugis Junction, I was told by the staff they don't handle bills matter. The staff then told me there is a new MyM1 plus app which suppose to replace the MyM1 app (why didn't the MyM1 app ask me to upgrade?). Using the MyM1 plus app I was able to see my outstanding bill and I paid it immediately with my internet banking.

However, my broadband is still down, I can't get pass the automated reply of their hotline so I tried to contact M1 using their "Chat with Agent" live chat, it turned out to be unbearably frustrating as it kept terminating the chat session making me waited in vain for the whole evening. I will try again tomorrow morning and hope to be get my broadband back.