Long John Silver's
reviews and complaints

The cashier at the drive thru was very disrespectful and rude. I placed my order and when she read it back to me it was wrong so I reordered my order and was given the total. It was way to much for what I had ordered for which she gave me something I hadn't ordered again. I talked to the manager and was informed the outside menu board was set up wrong therefore I wasnt ordering What I had thought. The cashier wasnt appologetic at all. She has no buisness working in the public with the attitude she had with me. I am 64 years old and was quite upset by the whole ordeal. I am a patron of the establishment she acted as if she could care less if I was there or not. It is crew members like her that cause you loss in buisness. I will never go there again. This happened at 5:30 0r so onJune 30th 2021.during a down pouring rain.

I have been going to Long John Silvers for years and absolutely love your fish with malt vinegar. Until yesterday and the time before this.
Yesterday my wife and I went through the drive through a the Georgesville Square, Columbus Ohio. We each ordered the L1, 2 pieces of fish, hushpuppies, fries, and a drink. We also ordered one extra piece of fish each.
(The last time we ordered from LJS was over a month ago and had a similar experience) There was no sense of urgency from the employees to get our order out quickly. When we got home with our order the fish was extremely over cooked and tough, not like the past where it was fresh and very good. The hushpuppies were over cooked and hard as rock. I gave mine to [censored] our black lab, she made a loud crunching sound eating them. The fries were cold and soggy. Last nights experience told me this is the way it is now and we will never go back to that restaurant. One more Item, highlights of eating there in the past they would give lots of crunchy extra batter bits which is awesome. There was none with our meal. This meal was terrible!

The date was May the 22 at 2:35 pm, I give my order and receiving my order in the drive through and notice the fish was refried from earlier in day and the cold slaw not fresh. I try to contact the store by phone about issue and was give the run around. This is second time this has happen during the pandemic. After receiving my food the young lady. She step away from the window with my card and later came back used the register in front of me to purchase my food after this I notice a purchase from Amazon was on credit card that I never made.

I went several miles out of my way to go to a long johns silver restaurant for a fish sandwich at 11:15 am est. store # tl36160. They said the fish sandwiches weren't ready yet. So ! ordered an item that's advertised online for $5.99 that is fish and shrimp combo. She said it was $10.99. So I order something I didn't want called a fish meal. Why do they advertise one price and sell at another?

I have three gift cards for long john silvers and the restuarant in Gurnee Il will not accept them as payment. I was told that I could use them only at a stand alone long john silvers, but is nothing like yhat in my area.
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I ordered the family meal on 3/01/20 and asked the girl to make sure it came with hushpuppies and she assured me that it did. I ordered the 16 piece and asked for 12 chicken and 4 fish. When I got home I found that there wasn't any hushpuppies in the bag so I called the manager and all she said was for me is she would write down my name and for me to come by and get them anytime I wanted. After getting off the phone I opened up the other box and realized that there wasn't any fish in the box either. So I called back and the manager basically called me a liar right off the bat. And asked me if I wanted to come back and get the items after she could tell that I was really upset but I had already drove 15 minutes home and I didn't want to go back out and she said some really rude comments to me so I asked for the General Managers phone number and she said sure and then hung up on me. And everytime I tried to call back she would pick up the phone and hang it right back up, so I got in my truck and dorve back out there so my children would have their dinner. When I walked into the store the manager had a very smug look on her face when i told her that I was there to get my food she said I figured you would be out here soon and I told her that I didn't appreciate being hung up on when it was not my fault the food wasn't in the bag. I said I paid for it so I would like to have it right the first time and she very smugly said oh I guess i'm sorry ofr hanging up. I then asked if there was something she could do for all the trouble I had been through and she just asked me what I expected them to do for me. then she told me to hang on and went to the back and came back about 5 minutes later and told me that all she could do is give me more hushpuppies.
Is this how you train your managers to deal with customers?
I do not plan on ever going back to that store after this issue I have had. And after speaking to some of my co-workers they have stated similar issues they have had at the same store. I don't know how they even stay open with service like this

First of all I sat and waited for over 20 minutes to get food in drive thru. Just one other car and myself. So I figured the food would be fresh and hot since I waited that long. Wrong by the time I got home which is only 15 minutes away everything was just warm and the fish was so saturated in grease that when you picked it up it came out on the breading and the grease tasted very old. So I just wasted around $19.00 . Probably won't be going back. It was so bad I wouldn't even give it to my dogs. Judy McDaniel