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Beware Livestrong.com's Gold membership for "The Daily Plate". Works fine (in fact I thought it was great) until you have a problem with your account then you get ZERO help from the "support team." In fact, Livestrong.com has a rating of "F" with Better Business Bureau in Bellevue, Washington where they are registered as a company because they are not answering complaints when contacted by the BBB.
I have tried dozens of time to contact [protected]@thedailyplate.com but all emails bounce back. Then I tried getting through to Livestrong's Help Team but they keep marking my requests as closed & solved. I'm not the only one judging by the forum at Livestrong.zendesk.com (the site of the Livestrong Help Team). Their home page announces to anyone who logs in, "We know, we know. Stop it. " Perhaps the Livestrong Help Team are all 13 years old. So unless you have $45 to gamble (my spouse's account is working OK, mine is not--it's a lottery), just stay a free member.
FYI: My problem with Livestrong.com is that although I have purchased their Gold Upgrade membership for $45 my account history page does not show this purchase (unlike my spouse's account page at Livestrong.com). Since this is my only receipt for the money I have paid, I have asked repeatedly for this to be fixed or to send me a receipt by email. They don't bother to explain why they can't or won't do this. They just don't answer and mark my requests as solved and closed. I have filed a dispute with Paypal and with VISA, but all I really wanted was a receipt or Gold membership serial number like my husband's account has! So that if my Gold Account quits working ( as it did for a while), I can prove I'm a member. Although since they do not answer customer complaints, that probably wouldn't work either. How can anyone run a company in this manner?
The complaint has been investigated and resolved to the customer’s satisfaction.
After I joined the gold membership I decided that it wasn't for me. I tried to cancel the membership within one or two days of enrolling by using their stupid online form, which no one seems to monitor the responses for, and after two or three requests I finally decided to use the email address at the bottom of the form. I got a response within a day and I told them that if I don't get a refund right away, I'll dispute the charge-- within a day, they refunded my credit card. They need to improve their customer service.
Bought a treadmill 6 mo ago from LiveSTrong, no manual included, got manual off website, 6 mo lube required by machine display, followed very general instructions, after lubed, belt slipping badly, kept tightening until no slippage when using but now belt making terrible noise; contacted company, they refused to service, claim not covered; what a bunch of liars & cheats! Had to pay other company to service! Will never buy LiveSTrong again.
I am having the same problem. The company that took my $45 is called Demand Media with multiple offices across the states and in London. However, none of them answer the phone.
I tried calling the Livestrong Foundation in Texas and found no live person available.
I plan to file with the NY attorney general and ask American Express to block the payment.
I don't know why you'd want a gold membership anyway. Support is rude and unhelpful and there's no features that are worth $45. The only way I feel like a customer is by looking at the credit card statement.
I am having the same problem. I paid for mine but I my account doesn't exist for some reason. I have my receipt through paypal but I want a telephone number...which they DO NOT LIST ANYWHERE! UGHH!