LiquorLand Australia
Reviews and Complaints

If I could give a negative star I would.
Roselands NSW Store
I walked in on Saturday 1:30pm with a Coles trolley, my god daughter was pushing the trolley. I requested assistance from a staff member to get me 2 cartons of beer. Corona 24pack and Northern great Super Crisp. she put them in the trolley.
when we got to the counter to pay for them.
As the 1 carton that needed to be scanned required to be lifted out of the trolley. My hands were full. So my God daughter picked it up to assist the Liquorland assistant with scanning the bar code.

The assistant then asked my God daughter for her identification.
I replied what for?
She replied "to see if she is over18?"
I replied "the beer is for my sons 23rd birthday dinner party"
Not for my God daughter who clearly look under 18 years of age. as she is 15. years of age.
She then proceeded to tell me that I couldn't have the beer as I she said (the liqorland employee) I was buying it for my God daughter.
I replied, "if I was buying it for a minor, I wouldn't be taking her into the store with me she would be waiting outside".
So I then told the employee (Jamie) to take the cartons out of my trolley and I would be reporting to the state manager.

I then went to Dan Murphys and got it price matched.
I will never be going to any liquorland store again and I am ensuring to tell everyone I know and spreading the word,
That an employee Her name was "Jamie" was insinuating that I was buying alcohol for a minor when I clearly wasn't.

Hello,

It is very sad that I have to report this. But I did have huge problems with the delivery of my online orders. I will try to point it out for you.

Monday 26 Feb, I did my first online order and on the website the suggested delivery day was on Wednesday.

As soon as I payed and received the email, the estimate deliver day would be on Thursday.

Tuesday 27 Feb, I contacted by chat a Liquorland employee and told that I wouldn’t be at home on Thursday morning. But delivery would be fine on Thursday afternoon. That person told me when I asked for leave a note (not at home in the morning or give me call before) for the driver, that it wasn’t a guarantee that it would be read. That person on the chat didn’t help me at that moment at all. So it was surprising that someone gave me a phone call later on Tuesday and told me that delivery on Thursday afternoon shouldn’t be a problem.

Wednesday 28 Feb, I received an email that the order was hand over to AusPost and the estimated delivery date was 29 Feb/1March. So Thursday or Friday.

So far still fine.

Friday 1 March, I contacted by chat a staff member again. A really nice friendly person. He suggested me to wait a bit and hoped that my order still would be delivered.

After that I contacted AusPost by myself and found out that the order wouldn’t be delivered on Friday and neither on Saturday or Sunday.

Again I contacted Liquorland by app. They felt sorry for me and suggested to recall the order [protected] from Mon 26 Feb and making a new order with express delivery. And again he helped me through all those steps. With express delivery it should be there in 2 hours. I placed that order at 6 pm.

Friday 1 March at 8 pm I contacted the chat again. And that person contacted the shop. They found out that one of the wine boxes I’ve ordered wasn’t in stock. That’s two hours later. And nobody contacted me. That chat-person (what wasn’t really helpful) suggested to wait …….. they would sent me a text message as the order was ready to deliver.

15 minutes later still no text message received. And again he contacted the store. And he wasn't nice to me. I paid already $1100 and hadn't received any bottle. We skipped dinner tonight as we had to stay at home, waiting for the delivery.

Still Friday 1 March at 9.23 we called the local store in Pyrmont. Got the name of the shop from the chat employee.

That shop employee told us the order was to big for Uber Eat and nobody would be able to bring that order to us.

But then at 9.52 PM I’ve received an email that the order was on its way. On 10.04 PM a message that she has arrived. Unfortunately not on the right place. But we managed it to collect our delivery.

At 10.22 my husband had collected the boxes.

By checking we are missing a total of 8 bottles. As it was after 9 pm, I couldn’t contact anyone to give notice of the missing bottles.

Saturday 2 March, I contacted by phone [protected], and gave notice about the not completed delivered order. I asked to refund the money as soon as possible. And also asked for text message to confirm the refund. The guy on the phone would do that. And it came, 45 minutes later.

How much more can go wrong with a first online order at Liquorland?

I’m very disappointed about the service Liquorland has. And will never do an online order with them. Now waiting and hoping my money will be refund fast.

I went to buy a drink gift for my neighbour, he likes Carlton Draught beer. I don’t buy beer and therefore am not familiar with beer.

Sunday 29/12/2024 approx 1pm I walked in Liquorland Mill Park Lakes, Melbourne, Victoria.
I went to the back of the room fridges with doors to look for Carlton Draught beer in bottles. I looked at the fridge for a while for Carlton Draught. There were blue Carlton cans however I could not find the beer type I was after.

I went to the counter, and asked if there was any Carlton Draught in bottles. LIAM said its in the cool room.

I went back across the other side of the room and looked in the fridges again. Liam still at the counter yelled across the room, ‘its in the cool room open the doors.’ I did not know what a cool room was, and thought only staff entered in the doors.

I opened the doors to the cool room. I was overwhelmed and did not know where anything was. Could not find what I was looking for. There were Carlton blue cans at the top of the shelf. Eventually found Carlton draught red in bottles located at the bottom right the shelf. I was in the cool room for some time looking for the beer.

I picked up the 6-pack bottles and went back to the counter, Liam was still standing at the counter. I mentioned to Liam it took me a while to find the beer as I did not know where anything was, and perhaps it was a good idea as he knew the shop and where items are located and worked at the shop that it would have been easier if he got the bottles.

Liams response was ‘I told you where it was’.

My response ‘yes as I don’t know where anything is, it would have been good if you had gotten the bottles’

Liams response ‘You have 2 perfectly good arms and legs’

I was shocked by his response and knew what he meant, as in ‘go get it yourself’.

My response was ‘Do you work here, to help people?’

Liams response was ‘I am not your servant’.

Liam deflected the question and did not answer my question, I thought to myself what is he talking about.

I asked again ‘Do you work here to help people?’

Liams response ‘I am not your servant, you have 2 arms and legs to get the beer’.

While this exchange occurred, Liam scanned the wine and beer at the counter for me to pay.

I thought to myself, I not giving that beer as a gift to my neighbour with all that just happened around it, and paying, handing over my money, that I worked hard for to pay for the items after that exchange. I walked out the shop.

I was shocked, shocked, shocked!

All I wanted was a certain beer and help buying the beer, a simple transaction in and out the store. What I received was a really bad attitude and someone who speaks to people appallingly, terrible.

If Liam is in a bad mood, has bad attitude or does not want to work, that has nothing to do with me.

I got in my car and drove a little bit longer distance to a competitor. I walked into the shop, the sales guy greeted me and asked if I needed help :) I replied I was after Carlton Draught beer, and he walked over to me and walked to show me where the beer was located in the fridge. I bought the Carlton Draught beer and wine.

When I was student I worked part time in a bottle shop. When people asked me questions about items, I would walk away from the counter, show and direct them in the shop, where to find wine to buy fish, or champagne, or specials, talk and explain with them.

What should have been a simple straight forward transaction has now costed me time. I spent 1 hour to get the items, first the exchange at LiquorLand, and then went to another store to purchase the items. another 1.5 hours to write this complaint and upload to the website, and additional time again reading this websites reviews.

After reading the reviews on this website, LiquorLand Australia Reviews and Complaints, it seems a standard and culture of LiquorLand staff with bad customer service, bad attitude and appalling behaviour and speaking to people

I was on my way home from work and entered the drive thru bottle shop on foot. I approached the counter and asked for a 6 pack. A worker named Alana asked me for my ID which was understandable, I began to explain that I had lost my ID previously before but I have my id and digital ID keypads on my phone. She was rude and abrupt and cut me off. With condescending words she rudely told me that I won’t be served without ID and told me to exit the bottle shop. Using derogatory words and had such rude service. I was so shocked by this. Although I understand they will not serve me without ID, I believe she could have been more understanding and use more caring and cautious words. Everyone else I have met that works in this store is so lovely and great customer service. I was truly disappointed by her use of words and attitude

I want to make a formal complaint about the manager at Liquorland Kings Cross.

I have had 2 run ins with this very rude individual, which is a shame as all of the other staff at the store are very friendly and helpful.

Unfortunately I do not know his name but he was referred to as "the boss" by another member of staff.

I wish that I had made a complaint the first time that there was a problem but I decided to let it go as this store is my go to when shopping.

This person has been consistently unfriendly towards me since he started working there. About a month ago I went to make a purchase and, as usual, I said hello to him which he completely ignored. As this was one of many times he had ignored me I decided that enough was enough and asked him why he was always so rude to me. I also said to him that he had ignored me when I said hello.

I said that he was consistently rude when "serving" me and I was sick and tired of it.

His response to me was, "well you don't need to shop here mate."

I was flabergasted and said with disbelief. "That's your response? You don't need to shop here? Unbelievable!"

Needless to say, I didn't make a purchase.

Since then I have only shopped at the store when he is not there which is unfortunate as I used to shop there 3 or 4 times a week.

The reason that I decided to make a complaint today is I had another problem with him this afternoon, 3pm approximately.

I didn't see him before I walked in and it wasn't until I went to the counter that I realised he was there.

Before I was able to make a purchase he said, "so, are you going to apologise to me for the way you spoke to me last time?"

I said "Absolutely not." I had nothing to apologise for.

He then said, "Fine. Then I won't serve you." He then snatched my purchase away and laughed at me.

I left the store.

I will never set foot in the Kings Cross Liquorland again. I'd rather travel to a different store.

I've worked in hospitality for over 30 years and have never been treated so poorly, especially by a manager.

As I said, it's a real shame because everyone else that works there is always lovely.

On Wed 4th Oct 2023 at approximately 2 pm i attended my local Liquor land located in Fairfield shopping centre 4811 in order to purchase an 8 pack of beer. Whilst I was making my purchase I noticed an elderly gentleman walking out with what seemed like a trolley full of unpaid alcohol, when I alerted the staff member he became angry and made rude comments about the elderly gentleman and to myself.

Later in the afternoon around 6pm I returned with my partner to shop at coles and on the way out I decided to purchase another 6 pack of beers. The same staff member who was previously in the store followed me around the store and after I had collected my chosen purchase off the shelf he took them out of my hands and walked to the counter and said he was refusing me service. I asked him if he was serious as I thought he may have been joking since I shop here on a regular basis and usually have never had a problem. The staff member stood there smiling and laughing and replied that he was I fact serious.

After leaving Liquor land I then attended another store to purchase alcohol. I explained what had just happened and the staff member said this gentleman was well with in his right to refuse service due to the effects of alcohol however he believed there was no reason to refuse service and happily let me make my purchase.

Unfortunately I will not be shopping in this store again as I do not feel I was treated fairly and within reason. I believe the responsibil staff member should be held accountable for such behaviour.

Kind regards, Dennis Costello

On the 2/10/2023 at approximately 11.am my son went into Liquor land to purchase one (six pack) Jim beam and coke. The shop assistant asked to see his ID and then denied him service. My son was surprised and said ok and quietly left the store.

When my son returned home, I asked him where was his six pack and he said the shop assistant said she would not serve him any alcohol. I said did you show her your ID and he said "yes but she would not serve me".

I then decided to go to liquor land and ask the shop assistant why my son was denied service. Firstly, I asked to speak to the manager and was told he was away. Then I asked why was my son was denied service, the response was " I can serve or not serve anyone I like, It is my discretion not to serve him. I then asked her "did she smell alcohol on him and did he seem intoxicated or rude. Her response was "it is my distraction to serve who ever I want". I told her this is discrimination to look at my son and could she smell alcohol in which she said no and tutted.

I told her again this is discrimination and I told her I was going to ring Fair trading. I left the store with my son and went to the closest chemist to acquire a breath test that was administered by the chemist. The result was below 0.02. I then proceeded back to liquor land showed the shop assistant the breath test, I then told her this was discrimination and then the other male shop assistant said "oy she can serve who she likes" I responded "don't oy me". He said other things that were foolish, but I ignored him.

I told the female shop assistant that I was putting in a complaint and seeking advice from Fair Trading. She said ok, would not apologies to my son, just kept saying she can serve whom she likes.

My son and I are of Indigenous decent and

I have the used breath test on my persons.

He asked if I was intoxicated (which I was not, I am an amputee who sometimes feels pain when I walk) humiliating me in front of other customers. Then weeks later when I ran into him at the store again, I ignored him but he deliberately drew my attention to him and I told him that after the offence he caused me of accusing me of being intoxicated in front of other customers when I was not, I did not want to exchange pleasantries with him. Not the exact words but I was respectful. This happened on Saturday afternoon at around 12.30pm-1.30pm on 17 June 2023. After I basically told him that I do not want anything to do with him, he started shouting very loudly at my retreating back as I was leaving the store, "You were drunk! You were drunk" even though I was not and I do not know how many more people witnessed his harassment of me AGAIN. There was another male server who witnessed the whole thing. He was the one who was serving me as I ignored JOHN until he forced my attention onto him, which is when I told him that after the way he had humiliated me in front of other customers, I did not want to chit-chat with him. The other male server who witness the whole thing was in his twenties, dark hair and beard. I did not notice his name. JOHN is a self-righteous bully with no bedside manner.

He then started shouting at me at the top of his voice as I was leaving "You were drunk! You were drunk!" I do not know how many customers were witnessed his harassment of me AGAIN.

He was using his position as a tool of harassment and ridicule. At the start when I started using Liqourland Ingleburn and I would turn up again a day or two after the previous day/s he would say loudly in front of other customers, "Again?" I had no idea that Liqourland employed such self-righteous and patronizing idiots. I'm an adult I do not need his approval or permission to buy alcohol.

Liquorland North Ward in the Coles shopping centre.

Some of your workers need to have a bit of respect for customers. My parents were 2 of the (quite a few) people waiting in line to be served when a couple of your staff members (in Liquorland uniforms) decided to enter the store and physically push the young bloke working behind the counter out of the way to serve themselves first. Loud, rowdy, rude and obviously had been drinking.

Note to them: If you aren’t working, get in line like everybody else and have some respect and consideration for the young bloke who was left handling the not happy customers 🤬

Hi

I am a regular shopper at Liquorland North Ward. I have always been a bit shocked at the crude language and behavior of a couple of the staff members that work there, but was shocked at the behavior that I have witnessed more recently.
Clay and Brad were talking and yelling out to each other about “dick sizes” and wanting “wet pussies” while myself and another shopper were at the counter being served. The shock on the faces of the young blokes serving me was utter shock and disbelief.

I am in my 50s and no prude, but Clay and Brad are disgusting. My wife and adult daughters (and their friends) avoid the shop if either of them are there.
They ask for girls numbers and make lewd comments, it's sexual harassment! I have made it clear that their behavior is not acceptable and was told by Clay that “The Seaview is across the road” inferring that I can shop elsewhere if I don’t like it.
I hope that someone takes note and talks to the young lads and Jake about what they witness in store.
It's disgraceful.
I have sent Facebook messages to both Coles and Liquorland and have not received a reply.

Regards Greg

Hi Sonja here I ordered on the 31 dec for delivery received everything but 2 x 2 litre bottles of sprite Uber delivered it rang Liquorland and lady I spoke to told me to come and pick it up which of course defeats purpose of getting it delivered also don't have car was told to complain to Uber when it was your store that packed it before it was delivered was told to reorder and spent a further $27 on getting delivered. Went through another store for fear would not receive it will no longer be ordering through Liquorland on line pacific pines store was the store it came from I spent $95-$100 in total for everything I ordered. I would like compensation for this, attached is the order I made. Ordered Through my boyfriend tye Uber account.

I shopped in LL in the Coles complex in North Ward (Townsville) both 23rd and 24th December. 2 senior staff members walking around drinking coffee cups full of alcohol while the other 3 ran around after customers. Crude jokes, ignoring customers, loud inappropriate music etc. The one I was closer to smelled of beer and handed his cup to the other one after being asked if he needed a top up. Said cup was then taken to the cold room for a too up. I’m not opposed to staff having a drink but these 2 took it too far and had obviously been drinking all shift. Store was very busy and they hindered instead of helped. One of the regulars inline said one of them was the manager. (Clay and Brad) As a retail manager myself, I was both shocked and disgusted by their behaviour. Regards

Hi I went to liquorland Port Lincoln south Australian the 19/11/22

My 17 year old son was with me as he had only got his licence 2 days earlier and was driving everywhere.we entered the store so I could purchase myself sone scotch and dry cans as I placed the item on the counter the guy serving looked at my son who is 17 and asked him for ID. I replied that he does not have to show I’d as he is only 17 and I am purchasing the product for myself.he asked for I’d again and I again replied that it’s nothing to do with him he then made the accusation that I was possibly supplying alcohol to a minor I then asked my son to leave the store and he still refused to serve me even after I reminded him that I am 52 YEARS OLD

I left the store in absolute disgust with this kind of treatment as I was waiting for my son to drive out of the parking lot I observed 2 other people enter with minors and be served.

When I arrived home I rang the store to talk to the manager to discuss this situation I was informed she wouldn’t be there until Sunday morning.so I went back on Sunday morning to talk to the manager and sh said she new nothing about it so I explained what had happened she said that she would speak to the worker and I asked her to contact me back . I left my name and number with her and have NOT heard a thing back I find this to be very rude and arrogant.

I have been a working single parent for 8years and everywhere I go my kids come with me

On the 24th Nov 2022 i ordered online customer number 3249625 you had a option $2 delivery it stated on email delivery around 12.05 appox as i was going out to a birthday and it was part of a gift 1.30p.m.i went on your live chat asking where delivery they advised problem with driver i then enquired 2.15 p.m. again problem i then received a sms stating problem with driver and order cancelled i immediately asked for refund in bank i went up to liquorland greenacre to purchase the items i enquired with customer service about my order he informed me yes 2 driver had come up one used by your stores and the other one door dash, door dash was the one assigned to my order he didnt know it was click and collect and therefore didnt deliver by this time i was furious i got in door dash and they informed me to take it up with liquorland this experience has made me question whether or not i will ever purchase from liquorland again i use your stores once a week i have since checked and have received my refund again why did i have to wait you took payment immediately yet i had to wait few days for refund

Order Receipt

Order No: 6249959

This is the second time I've placed an order with Liquorland and the last.! You sent me one email over 2 1/2 hours ago saying my order has been taken and would be here so I've sat here like an idiot constantly refreshing & syncing my emails to almost 3 hours later and I've called customer service who hung up on me twice to only tell me that my order did NOR.! Did you send me a message call me or send an email. That I will lose my FlyBuys just to had everything person which is over 200 people just in my family their friends and friends of friends know exactly what this company is like and boycott you. HOW DARE you treat your customers with such little respect.!

I'm writing the privacy and confidentiality complaint about all staff members that work for this company.

I don't not consent to have my photo taken buy staff members with there phones to buy achola in local stores or track be sapol.

This is a breach of privacy and confidentiality with photo identity theft and surveillance act article 7. And I do not take part in the digital identity or credit score by the company.

I will be more than happy to submit a global review on Google if no action is taken to remove. The breach of privacy policy - confidentiality and surveillance act.

Today around 4 pm the man in the liquor land refused to give me his name after asking me to leave the shop and this is how he approached me leave the store trash when l said bef your pardon he told me you heard but just in case you didn't hear he repeated leave the shop trash and the female woref laughed which l felt real

ly degraded l have never felt so disrespectec in the community shopping l didaje a complaint it was done professionally but when l went back into tliquorland he told me that l had already reported him to the manager so leave he is very ride and arrogant l will go to dan .murphys

To whom it may concern,

A worker named Rodin approached me and pointed to an empty can of alcohol and said “you can’t drink this in here.” I wasn’t drinking out of the can. I then stated that “the can was empty.” He said, “it doesn’t matter.” I asked him where the bin was and he said “go and find it outside.”

I believe his communication was unprofessional, he was rude and it made me feel highly uncomfortable. Liquorland lost a purchase from me. I then called liquorland in marsden park to make a complaint and as I was talking on the phone, the worker was laughing at the start of the conversation.

This has not been taken seriously and I feel like this be taken beyond.

I ordered a special bottle of Barolo red wine for my sister's 70th birthday and paid extra for express delivery so that it would arrive on time. Startrak tried delivering it at 10pm and again at 7.30pm the next day but did not leave a card on either occasion. I am travelling overseas, so sent the email details to my sister who spent and inordinate amount of time to customer service, the result is she's had to accept a voucher instead, and the special $100 bottle of wine is only by special order, so she will have to make do with an ordinary bottle of champagne which defeats the spirit of the gift..ageing like a fine wine.

I paid for packaging and a card as well as express postage.

Why is a valid firearm and High risk license not accepted as Identification I was knocked back a purchase because I didn’t have my drivers license on me, yet I had two license’ harder to get than a drivers license! And I was refused for that? I think that is absolutely horrible service, mind you I am 24 years old I work full time al I wanted to do was get a bottle of wine and relax and I was knocked back because there’s I’d cards wernt accepted. Not happy and never shopping at liquorland again.

Friday 23/09/2022 approximately 6.40pm

I had gone to Liquorland Park Ridge, Brisbane 4118 to purchase alcohol. As I approached the counter to purchase, the worker at the time asked for ID. I had no problems with it however left my wallet at home and stated that I have photos of my Australian passport and Australian qld license. She stated that this was not acceptable. I walked out empty handed, as I was walking out, I didn’t hear the lady behind me get asked for ID? I returned to the store to question why she didn’t have to provide ID? The worker aggressively yelled “because she is old”. I felt underprivileged, being an honest taxpaying citizen of Australia, also working for the government and to be yelled at and not served rightfully with a bit of respect is unacceptable. She then carried on swearing and cussing saying “that’s the thing with you buggers, you overplay the race card? And had told me to F off. Her name was Nikki and she needs to be accountable for this wrecked behaviour. I am now being forced to deal with this mentally.

I am a lady of 63 years old; I was refused the purchase of products because my daughter who was accompanying, took the bottles from the trolley to place them on the counter, while O was taking my purse from my bag. My daughter is 26 , and the woman at the counter said that she does not look 25; she had all her ID on her phone, but this was not accepted ; she refused to have a look at my ID; I had no option that to walk out, based just on wrong perception on the part of the salesperson- that was frustrating ! Never more - Liquorland!