Menu
CB Unauthorized Charges Review of Kerry Carlyon
Kerry Carlyon

Kerry Carlyon review: Unauthorized credit card charges 1

K
Author of the review
9:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had Donna Play charging my credit card for unauthorized transactions since July 2015. I don't know who they are, what services they are meant to be providing, I'd never heard of them before seeing them on my credit card statement. As this credit card is not the main card we use, it has gone on unchecked until recently when going through my accounts for tax purposes. Below are the details of each monthly transaction that has appeared on my statements. This is all the details I have, as there has never been any contract to engage their services. I'm out of pocket a total of $317.64 AUS and $9.50 AUS in bank fees for processing an overseas payment. I expect to receive all my money back.
8/7/15 Donnaplay.com 1-[protected] ($16.50US DOLLARMUS) AUS $22.39
7/8/15 " " " " AUS $22.51
6/9/15 " " " " AUS $23.90
6/10/15 " " " " AUS $23.24
4/11/15 " [protected] ($16.50US DOLLARFL) AUS $23.49
4/12/15 " " " " AUS $22.68
3/1/16 " " " " AUS $23.14
2/2/16 " " " " AUS $23.44
3/3/16 " " " " AUS $22.41
2/4/16 " Leeds ($16.50US DOLLARGBR) AUS $21.72
2/5/16 " " " " AUS $21.71
1/6/16 " " " " AUS $22.84
1/7/16 " " " " AUS $22.14
31/7/16 " " " " AUS $22.03

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
Add a comment
L
L
Lennie Briscoe
, US
Sep 17, 2016 9:41 am EDT

I'm very sorry to say but IF they do refund you it will only be worth at least 6 months of charges, they will feed you the line about how their systems don't allow more than 6 refunds to be processed and you can call your bank for verification and/or get them to them. I have information regarding the company itself if you want it PM me. Their number by the way, well one of them is [protected]