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KFC Order Review: Good Sides, Bad Service, and Wrong Order
Me and my spouse decided to order from KFC (kfc.com) for a quick dinner. We ordered one leg/thigh combo X crispy and one breast/wing combo X crispy. The employee at the drive-thru speaker was hard to hear, but we managed to convey that we didn't want the drinks. To our surprise, the employee offered a small side for each combo in lieu of a drink without us even asking for it. We chose green beans and mac and cheese for the sides for both combos and were pleased with the extra sides. The total charge was $14.88.
We were handed our bag and told that honey, butter, and utensils were in the bag. We thanked them and drove home. Unfortunately, it was raining heavily that evening and some of the streets were flooded, so we were relieved to make it home safely. However, when we opened the bag, we found that there were no utensils, honey, or butter, just napkins. In our food boxes, we had our two sides, two biscuits, and two legs and two thighs. My spouse had ordered the breast and wing combo and was quite upset to receive the wrong order. This made me twice as upset for KFC getting such a simple order wrong and upsetting my spouse, who is also under my care as his caregiver.
I tried calling the store to inform them of the mistake, but their phone rang 15-20 times, stopped ringing, but we were still connected. I hung up and called back eight times, but got a busy signal every time. I decided to try the biscuit, but it was dry and hard. By this time, I had lost my appetite and wished I had some animals to feed this food to.
I decided to reach out to KFC through their customer survey. However, when I got to the part where they ask you to be specific about your experience, I was allowed to enter lots of characters only to receive a 1200 character maximum AFTER trying to go to the next page. I kept taking out more and more characters and hitting next for about 10 minutes only to receive a "session has timed out" message, which then forces you to take the survey over.
I cook every day and enjoy cooking. When we go out for food, it's supposed to be a treat, not a trick. I hope KFC can improve their service and ensure that their customers receive the correct order.
KFC complaints 3450
Robertson KFC Western Cape
Good afternoon This afternoon I ordered 5 Twisters( 3 Sweet Chili and 2 regular), 2 Sprinkle Pops, 1Wrap, 1Milkshake and 1 Diet Coke around 16:14 Order 530 at Robertson KFC drive through. When I received the order the 2 regular Twisters and Wrap were missing. When I asked about it the lady was upset that I asked about it. She said I did not order it. I...
Read full review of KFCFood mistakes
My husband drove to kfc on springs road in hickory north carolina. The order was a 2 peice white meat combo. With potatoes and gravy and an unsweet tea. And a liver combo. He drives 7 miles home and when we opened the bag there was 2 pieces of dark meat and sweet tea. I then called talked to someone they said they would remake and it would be ready when my...
Read full review of KFCFailed to refund what they shorted us
I drove 15 minutes to pick up my KFC order that was pre-ordered. I came home and I was missing a seven dollar large coleslaw. I just want to get a refund on it. The store would not give it to me unless I drive another 30 minutes meaning 15 minutes each way that is unacceptable. In addition, the french fries were not complete Don’t know as you will see in the picture
Read full review of KFCChicken parts
On 12-28-23 I went to the KFC at Macclenny, Florida at 6:41 pm. All I wanted was 2 meals for my wife and I. I asked for 2-2 piece meals with a breast + wing in each meal. I waited 30 minutes for the order to be filled. After I had waited 10 minutes, a lady said I'd have to wait 13 minutes. After waiting 15 minutes another lady said it will be ready in 4...
Read full review of KFCOrder# 65537
The food we received was terrible. I ordered the pot pie combo and my friend ordered the spicy chicken sandwich and fries. Also ordered coleslaw and got mashed potatoes. The pie was so dry and old and the taste was awful. The chicken that was in it was so dry I couldn’t chew it with my denture. All in all the whole meal was as my grandchildren would say...
Read full review of KFCKFC Sri Lanka is offering very bad service
Many customers in Srilanka has been affected by your franchisees in Srilanka as they have been offering very poor quality products. Recently there had been many issues where an offer on chicken bucket buy one get one free has been giving out rotten chicken. Please take this into consideration and provide a solution for this. If you have any concerns please reach out to srilankan media for further information.
Desired outcome: Better service
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Bree street manager jan phalafala and his staff tiny and mellisa
Iam really not impressed by the attitude given by the manager Jan Phalafala. I arrived around 18h10 to buy 6 plain pieces with assistance from a cashier by the name of Tiny. I ordered, she handed the speed point machine for me to insert my card and transaction went through on my phone. She took 3-4 mins waiting fir the receipt to print out. After few min...
Read full review of KFCJuanita miller
I been in your kfc/ taco bell in newaygo mi your employ Juanita miller has been having kip ensing in there he's a known meth head and Juanita was acting a fool high please take care of this as i won't be back in there intelligent it's taking care of not asking for her to lose her job just don't come to work high and don't have a meth head around she's on probation and will be calling them Monday ty ... LAURA
Read full review of KFCNo cutlery in restaurant
Went to kfc in ninian park Cardiff. They had no hot drinks no beans no spoons or forks had coleslaw it couldn’t eat it as lack of any cutlery the manager was apologetic and gave a free drink of cola but I adso had to se d chips back as they were cold and chicken bucket was sort but they rectified this but this experience has put be off going to a kfc in the future which I normally enjoyed and our bill was almost £40.
Quality of the chicken and missing items.
Ordered online as we would pick up on the way home. The location was very busy with about 6 delivery drivers and about 10 customers.I should have known it would not end well. One girl at the desk and what looked like only one guy cooking. He was very abrupt and pushy towards her as I believe he was getting overwhelmed. She was very nice and holding it...
Read full review of KFCCustomer service/quality of food
Good evening, my name is Melissa Hoke, I made a meal purchase at restaurant #C750168 1144 Country Club Drive Madera, California Ticket #1297 at 3:46pm through the drive thru where the young lady was very rude and making dirty looks when I asked a question regarding a beverage cup. After my question she very rudely told me to wait in the front of the parking...
Read full review of KFCA 8 piece nugget combo
My meal was terrible today, December 1st. The nuggets were so dry and overcooked that only two very small ones were edibles. The biscuit was not done ; it was like eating dough. The french fries were the only item that was ok. Even the Pepsi was watered down. I don't like confrontation and I was short of time, so I left. This was a drive thru...
Read full review of KFCAmount of food available
On 11/24/23 a day after thanksgiving @7:52PM my husband and I went to store#K312021 to purchase couple of buckets, as we had family over for thanksgiving. When placing our order we were told that we could only order the 8 piece and just 1 bucket no more as they were running out of Chicken. Tell me how is that my problem? I wasn't asking for free food to be...
Read full review of KFCWet or dangerous floor
Walked into the shop 473 Stratford Rd B904AD and slipped on the wet floor .I bent my leg backwards banged my head and bent my hand backwards and caused blood loss to the nail i now have really bad pain in my leg and hand and a terrible head ache This happened today 27 november 2023 at approximatley 1130 i can not work today so i want compensation for lost...
Read full review of KFCOrder never arrived, Employee hang up on me
Order delivery online in advance (Ottawa, ON, the store address: 2670 Alta Vista Drive, Ottawa, K1V 7T4, Canada), and it never arrives, call 5 times, the first call they said will be out for delivery in 10 mins then 45 mins later it still not show up, call the 2-3-4 they hang up, till the 5-time another staff answered and complain about the current...
Incorrect order
25/11/23 1:56pm
I ordered:
2x Large Ultimate Burger meals
1x 4 piece hot and spicy chicken pieces
I received:
2x Medium Ultimate Burger meals
I was handed my meal through the drive through and told that it was all there and to move on. When I arrived home I discovered my fries had not been upgraded to a large and my 4 piece hot and spicy chicken pieces were not in the bag
No receipt was given with the meal
Claimed loss: $16
Desired outcome: CreditOr refund
Multiple products
I sent a complaint in a few days ago; a response was sent by the store manager offering me "free" food - and of course, an apology. I emailed back telling him that I wasn't looking for free food - what I wanted to know was if the issues were going to be addressed. He responded back with another invitation to come back and talk face to face over a free meal...
Read full review of KFCRacial words and giggling about those comments
We was in there eating and we had asked for 2 12 piece family meals one for dine one for carry out so athe guy takin our oder was a African American very professional and promoted the KFC brand and sides and promotions we completed our oder the front counter guy who took are oder started putting Chicken in buckets and gitn ready to do are oder he asked the...
Read full review of KFCkfc having no chicken and no food
Going through the drive through at kfc location east coast road Windsor park mairangi bay on the 23rd November at 10.00pm they close at 11.00pm was told they had no chicken or no food then was told they had no fat to cook the chicken then was told the manager wasn’t there so they couldn’t cook the chicken then I was told someone came in and order heaps of bucket of chickens so they ran out .
Claimed loss: Time and petrol and stress
Desired outcome: Voucher for a bucket of 50 wicked wings
Product quality
We bought a Family Treat 10pc meal @ R259.90 on 21/11/2023 @ kfc ottery, Cape Town @ 4:39pm.
We got home and ate We noticed the chicken was extremely dried out and discolored which was very unappetizing and spoilt our whole supper.
Please find picture and slip attached.
I would like this matter to be escalated and feedback regarding the above ASAP.
Regards
Mrs Hull
Claimed loss: R259.90
Desired outcome: I would like a refund, apology for all we been put through. Our supper being spoilt, our time and pray we don't fall ill due to the food being off and my kids, cause I will sue kfc if anything happens to my girl's.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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