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this company is a cut throat, rip off con artist company to work for they charge hourly and take there time doing the work. they also have a 2nd book that is a flat rate book that they use at there own convince.they do free house inspections that they try to find work to do and charge so much money when they can. they make commission at the end of the month the employees get as a bonus for making money. they have a tool charge that they enforce when they even use a power tool! call a real company not a company that has supposedly started bt selling cocaine...i worked there. i know first hand how they are
The complaint has been investigated and resolved to the customer’s satisfaction.
It took a while to realize that John C Flood Company is not about the business of satisfying their customers. Winter is here and they have been working on our heating system for 3 (hear me) 3 months. Every time its a different technition with a different story. They all right down the numbers for the parts. A couple of times they arrived without the part. When they come with a part, it's either the wrong thing or it's too big, but today the story was it's giving out too much gas(wrong part) They've taken a down payment and we are still in the cold. Previously we have called about the parts, each time they say" it will be here on Monday" A lot of Mondays has since passed!
Once the heater is fixed, if ever, they shall never get a call from us AGAIN!
John C Flood's representative arrived Thursday, April 18 around 1 pm. We had 2 leaky faucets. After reviewing the situation he gave us an estimate for $260 for fixing both the hot and cold sides in the kitchen and $190 in the bathroom. (I'm on the phone with him.) I asked him if the kitchen leak was cold water only. He said yes. I asked why replace both. At first he said because that was the way they did it. I then said that seemed like they were taking advantage of us. Finally he did say that he could do one side only for $130. Now onto the bathroom...which now seems out of whack in that he was quoting a lot more for it. I asked how much would it be if I supplied the parts. He said the breakdown they have it by the job and not broken down into parts and labor. After much discussion about that policy, he did say if we supplied parts it would be less. I asked him how much. He said he would have to check. He then hands the phone to my daughter's boyfriend, walks out and drives away.
I immediately call the Virginia office. Get a manager on the phone. He also at first says then can't quote labor prices because they don't know which parts they will be replacing. I then say that doesn't make much sense because without some level of that knowledge how can you quote a price at all. I ask how much if I supply a totally new faucet. He says he would have to check (?). I tell him I wanted the kitchen done and was virtually ready to say yes to their price for the bathroom. He said he would call the representative (who had literally just pulled away after showing up outside our house again) and call me back.
Haven't heard nor seen from either of them since,
John C. Flood advertises in the Yellow Pages that they will give free estimates. As we have a toilet that is running and some appliances that simply needed to be disengaged so that they could be removed by a scrap metal company. We wanted to simply get a price quote.
However, the plumber that came out quoted that there would be a $159 diagnosis fee and also the estimates for repairing the toilet ranged from $329 to $479 ($329 for simply repairing it and $479 for getting a new one and installing it). Disengaging a stove, garbage disposal, and dishwasher was to cost $289. I decided these prices were too high for the amount of time it would take to do the work (disengaging appliances is about 2 on a scale of 10). I called the main office to inquire why there would be a $159 "diagnostic fee" when they advertise free estimates plainly in the Yellow Pages (without any fine print outlining any limitations). I was told that free estimates are only when customers are inquiring about NEW equipment and NOT on repairs of OLD equipment. Then that is classic BAIT AND SWITCH. It BAITS the customer to have them come out but SWITCHES the policy by placing a previously-unknown and unmentioned limitation on the free estimate.
I know the company needs to make money and sending a technician out on a call takes up the technician's time and the truck's gas but it is one of the costs of doing business. A service business is in the business of providing service and if the consumer chooses NOT to use their service, the consumer should not be penalized by paying a hefty and unreasonable "diagnostic fee". It seems the company takes the view that any caller asking for someone to come out to their location has the company taking the stance that they are going to get at least $159.
Since I argued it, the company realized they had no legal leg to stand on to enforce the $159 fee and it was not paid. Further, I will make sure that others are aware of this tactic used by this firm.
All it takes for them is to change the ad in the Yellow Pages so that there is a limitation quote on Free Estimates to indicate it is only on NEW equipment installations.
John C Flood is overpriced. I used John C. Flood to repair my heating system. They charged me $159 for service. The repairman was at my house for less than 30 minutes...20 minutes to be exact. They charged me $136 for an part which cost $30. DO NOTuse. I would recommend Magnolia Plumbing over John C. Flood. At least Magnolia Plumbling has polite and courteous customer service
BTW, we wont even mention the fact that the repairman was three hours late.