Jim Hudson Automotive Group
reviews and complaints

The dealership used unethical sales tactics. They purposely distracted me and added approximately $4000.00 to the sales price without disclosure On 9/26 I went to the dealership on advertisement for a vehicle with sales price of $35,646. I arrived and the vehicle was prepped for me with no manufacturer suggested retail price sticker on the window. After the test drive, sales manager Kendall stated the this price did not allow for $3000.00 for 0% financing or $1000.00 for additional discounts which took the price to $39,646.00. My trade in was valued at $4750.00 which would reduce the price to $34,896.00. Kendall stated that he had to price the car at $40,000.00 before any deduction and left to talk to his managers and returned with a price of Approximately $38,000.00. I was confused about why he did this and assumed that my trade in would be deducted and the final price would be approximately $34,000.00. I purchased the vehicle and later reviewed the documents and realized that the price did include my trade in but additional money of $39273.00 was not disclosed. I filed for arbitration as stated in the companies contract and the arbitration authority (ADR) informed me that the company had not paid the required administrative fees and arbitrator compensation that was requested

Jim Hudson has not processed my paperwork for tax, title and license with my home of record state of Iowa; vehicle received on 14APR20. I purchased a 2020 Toyota Corolla Hybrid from Jim Hudson Toyota. I received the vehicle on 14 April at the airport in Augusta Georgia. The delivery person guaranteed I would receive a copy of all paperwork I signed, which I never have. As part of the signed documentation attached, I have paid taxes on the vehicle and to have my vehicle registered in Benton County, Iowa, my home of record. As of today, 28 May , Benton County has not received the documentation to issue the tags, leaving me driving a vehicle with expired temporary tags. I have called Jim Hudson multiple times, sometimes multiple times per week, in order to resolve this matter. I have spoken with multiple personnel from finance or my sales representative who all assure me the matter was being processed. I was later informed that due to my vehicle being registered out of state, they would have to follow up with the third party company to find out why my paperwork never made it to Iowa. I did change my insurance once I arrived at my new duty station in California in May, but there was never a lapse in auto insurance coverage. Last week I sent a copy of my new insurance to my sales representative who assured me it would be corrected and sent out.

I was at the place for a car service on Monday June 13, 2022 for a air conditioner problem. Told them exactly what was wrong with it and they did not listen. They kept my car and worked on it for 4.5 hours only to say it was an electrical issue and a wire was backwards. In the process I was told by staff, Samantha and Jeff that they had to drain all fluids, take out the dash, and still working on it. Samantha told me that with GM parts are the inly parts that will work in my car and that off brands dont get the job done when i told her it was a brand new blower motor. Also that the wires prior to buying the car were jacked up and I told her they were like that when I bought the car. Also they sold me a wrecked car and sold it to me with a different colored mirror. Please check cameras and the ask the person who owned it before me. In the 4 hours getting two cords swithed they broke a part on my car.now my car cannot run. I was told by Brad and David Wolfson that since i did not spend money there for maintenance of the car to take it back to the person who I paid for all of my maintenance. I was told they did not go under my hood at all. The paperwork states they did. My car is now broken and they will not fix it. David said I wasted their time bc I could not afford to keep up the car with them so they were *** at me and broke my car and will not pay for it. I was broke down in the heat with my kids and stranded.

Purchased certified pre owned and the back glass is leaking water heavy due to rain. took it to GMC dealership and they said no warranty on vehicle. Purchased the vehicle as a ( Certified Pre Owned ) 8 days ago and the vehicle is leaking heavily from the back glass. Took it to the gmc dealership in North Carolina and they stated it is now showing as a certified pre owned under warranty in the system. I called and spoke to BEN G the used car manager and he verified that it was certified pre owned but didnt know why it is Not Showing in GMC system. He said he would call right back but never called and has since stop taking calls. I also called the service department at jim hudson and the main GM customer service and they all verified No warranty in system. We have the documentation of what is covered under the certified warranty, the email they sent with the info and the 172 point inspection that qualified the vehicle for the warranty. It is horrible customer service to not return a call in 4 hours on a $54,000 purchase. It appears to be fraud involved and a complete lack of professionalism by Ben G the sales manager. I spoke to the salesman that said he was unaware of the situation and that he would also get involved. I asked when we started looking why certified was not on the website or *** and they stated they only do that for the ***s. They gave warranty paperwork but omitted it off the bill of sale and buyers guide.

I first went to Midas on Bush River my car sometime want start when I turn the ignition switch on nothing will happen it does not maker any sound just want start. I have to waited about 3min before my car will start I am afraid one day went I get in my car it will not start up. I work third shift and need my car to be dependable. Midas could not find the problem. that's when I decided to go to Jim Hudson on Wednesday February 9,2022 I mission to Travis the problem I was having and could he have them to check my A/C my A/C blow come out good but it blow out cool air not cold air. Travis text me Thursday February 10,2022 to let me know my car is really. He say they fix the problem that cause my car not to start and my A/C was working the blower need to be clean. I believe that was 900 have to check on that price. I call back the next week try to get appointment they did not have anything available that week and I was going out of town the next week. On March 15,2022 my car put me down I had my car tow to Jim Hudson Travis say it was the reservoir crack cooler ventilation I mission to Travis to check my A/C again they check it and say they have to replace the the blower motor and installed new blower motor resistor .1,000 dollars as of today my A/C not working and my car l want start at time I talk to Brad Hawkins he was nasty and tell when I leave out of this lot its not guarantee the A/C will work that does not sound right to me why was they trying to fix the blower when I say the a/c was blowing out cool air not cold air. now they say the door on the A/C not open and closing that's why the air not working I does not have money for them to guess. I need A/C in my car and to find out why my car want start at time. I work to hard to give my money away.

Mechanic error by Jim Hudson Toyota, 970 Columbiana Dr, Irmo, SC 29063, caused damage to the oil plug/pan of my 2008 RAV4 Sport ("2008 RAV") which requires that the oil pan and oil plug be replaced with a new oil pan and plug which Jim Hudson Toyota, 970 Columbiana Dr, Irmo, SC 29063, quoted me would cost me over $800. My 2008 RAV had no oil leaks before Jim Hudson Toyota, 970 Columbiana Dr, Irmo, SC 29063, touched it. On 12/22 when we brought my 2008 RAV to Jim Hudson, 970 Columbiana Dr, Irmo, SC 29063, for an oil change appointment it was not leaking oil. Jim Hudson Toyota, 970 Columbiana Dr, Irmo, SC 29063, had done the last oil change for my 2008 RAV on 09/02. About five hours after I had dropped off my 2008 RAV for the oil change appointment their Service Advisor called me to tell me my 2008 RAV was ready. But then he called again and told me I needed a new oil pan. I asked him to text me a photo of my 2008 RAV's oil pan. About 15 minutes later when their Service Advisor and I were together looking at the photo of the oil pan on my 2008 RAV he had texted to me at my request, he told me that I won't see any oil leaks but I need a new oil pan and oil plug, and he showed me their written quote to replace the oil pan and oil plug for the cost of over $800. Their Service Advisor also told me on 12/22 their mechanic had said that the "oil plug felt kind of slippery" that day. Their Service Provider also told me that my 2008 RAV has an "oversized oil plug which only lasts a couple of times anyway" (which I know to be incorrect). I drove my 2008 RAV home and parked it for the night. The following morning on 12/23 there was a large puddle of oil underneath my 2008 RAV. Since 12/23 my 2008 RAV is undrivable and has not been driven because oil continues to leak from underneath my 2008 RAV.

On September 7 , I took my vehicle to Jim Hudson Ford to perform the recall 19S54 (ABS HCU Valve Concern. The recall concerned my vehicle...it was a chemical reaction between aged DOT 3 brake fluid and the zinc plating inside the Hydraulic Control Unit (HCU) may result in extended brake pedal travel, required to stop the vehicle, increasing the risk of a crash. The condition does not result in a loss of braking according to the recall letter. I was reassured by Jim Hudson and Ford Customer relation center that once the recall has been performed my problem would be fixed. When Jim Hudson Ford started the recall it was determined that the HCU did fail and a part (the HCU) had to be ordered. When I initially brought my vehicle in for the recall to be done my brakes were working at that time. Prior to the recall I had intermitted problems with having the brake pedal in emergency situations (hitting the brakes hard and activation the ABS the pedal went to the floor causing an extended distance to bring the vehicle to a complete stop. Jim Hudson replaced the HCU and flushed the brake system with a power bleed brake machine (according to the invoice.) They also exchanged DOT 3 brake fluid with DOT 4 brake fluid. They also tightened all the lines on the HCU and checked for leaks and all was ok and they rechecked all lines under pressure no leaks were found, and the repair was verified (according to the invoice.) The tech called me called to let me know my vehicle was ready for pickup on October 8. After sitting in my car and pressing the brake to shift into drive the brake pedal went to the floor. I did not get a chance to leave the parking lot before learning I had no brakes. I had the same issue (brake pedal going to the floor that was addressed in the recall) according to the invoice I should not have had any braking issues.

complaint regarding 2 issues first issue : Misleading about extended warranty, I brought my Audi A8 car from Jim Hudson around January , it was 1-year-old with 4 years warranty/50,000 miles I decided to buy extended warranty around December 26. I contacted Chip M who is the finance manager ( *** xt ***) . The car at that time had 45,000 miles and explained to him that I am looking to keep the scar for another 5 years or till 100,000 miles. I paid around $3200. I was shocked to learn that when I tried to use warranty in early 2021 that it expired. The car has just over 60,000 . He explained to me over the phone when I brought the warranty that it should be enough for another 5 years. I was shocked to learn that the warranty was only for an extra year or extra 10,000 miles. Of course, in small prints, it stays 60,000 miles from the day the car was purchased which was around January . I was completely misled and defrosted on this issue The second issue: I brought the car for repair to their dealer since I bought it from them. There was an issue with starting ignition as well as cranky sound from front of the car. I took the car for times driving 100 miles each way from Charlotte. They try to repair it and I paid some money for that repair because the warranty expired. Unfortunately, the problem never fixed. I took the car to different dealer in Charlotte, Charlotte Audi and they diagnosed the problem including replacing high pressure fuel pump and replacing some C arm. I went back to Audi Columbia, telling them that this problem should be fixed by them. They requested more money to fix the same problem that I already paid money before. They did not give me receipts detailing what they have done to the car during the 4 visits that I visited them. I have been in touch with the general manager under the name of *** I do appreciate your help in resolving this issue Dr *** XXX XXX XXXX

-Purchased Vehicle from Audi Columbia (Jim Hudson Audi) 03/26/2022 and purchased extended warranty through Audi Columbia. -Sold same vehicle to *** 05/27/2022. -Began attempting to make contact with appropriate person to cancel extended warranty the same day I sold the truck 05/27/2022 but nobody from the dealership would return my calls. -Was finally able to make contact with the dealership General Manager Peter H 07/06/2022 after many emails and phone calls. -07/06/2022, send documentation i received when selling the truck with the sell date, mileage and vin so the cancellation could be back dated to the sell of the truck for the appropriate refund. -07/06/2022, Peter says he will need a more official document from the dealership I sold the truck to. -07/08/2022, I sent the document that the General Manager from the dealership I sold the truck to sent me that Peter was asking for. -07/12/2022, Peter emails me that the check will be mailed out to me the next day. -07/13/2022, Peter emails me and mentions that the vin and mileage did not match between the two documents. He asked that I advise if i wanted to move forward or work to obtain corrected documentation. This was incorrect as the mileage matched on all document but the dealer that purchased my truck did indeed make a mistake on the vin (easily corrected). -07/21/2022, I see Peters email form Jim Hudson Audi as I had been sick with Covid and not checking personal emails. I tell peter I was going to reach out to the dealer who purchased my truck for the correct documentation. -07/21/2022- Jim Hudson Audi replies they went ahead and processed the cancelation but would not back date to the correct sell date due to insufficient documentation. This will result in me not receiving my full refund after attempting to cancel this warranty for two months with no response form Jim Hudson Audi. I go one week without responding and they process the incorrect info with my permission.

On April 20th 2022 I took my 2012 CTS Cadillac to Jim Hudson to repair A Evaporation Emission( EVAP)leak purge control . This was a recall Per Spring Valley *** Located on Two Notch Rd in Columbia SC. They provided men with the code sheet and information about the issue Power Train Canister Purge Valve Code is P0442 leak detected. No other company will fix it because it is a recall.I took my car in to have this fixed when first detected around 08/21 . I picked my car up and noticed that when car was in the stopped position its idling was off and the car felt like it would shut off. On or around 01/29/22 i took my car in for a tune up cost me 1330.00 around that amount. I picked my car up again thinking surly it would run better .It did not still the same problem. I called JIM Hudson and told them the car was continuing to sound like it would shut off.Ive taken the car in a few times for the same problem and it is not fixed. On April 20th 2022 I took my car in again to be looked at. By 3:00pm on April 20,2022 my car was still waiting to be checked. This dealership made a reservation for me to get a rental at ***. When i had the van driver from dealership drive me to ***.*** said they would not rent a car to me. The contract for the rental was between jim Hudson and *** not *** and ***.I am a brain cancer survivor. Jim Hudson still has not returned my call from April 20th 2022. My income is limited my car needs to be fixed because it burns more fuel and does not drive well.Bottom line is Jim Hudson when doing the tune up and inspection of the car checked all ares and all areas were good but there not. Checked on 12/03. They do not keep the customer informed and i cannot continue to go without a car because of their lack of service. On Thanksgiving weekend 2021 or 2020 I drooped my car off for a check up . I told them I needed my car back the same day because of the Holiday. I did not

I came into this dealership in May this year and requested a diagnosis to fix my Cadillac Cue Screen on my 2018 Cadillac XTS. When my advisor finally was able to give me a quote that took several days beyond the initially provided time frame, the quote was more than I expected to pay including my deductible. At this time, I told the advisor, Ken, that I felt like the price was inflated and told him that I just wanted to pick up my car and I declined service. At that time he stated he would leave the keys in my vehicle and that I can come to pick it up. During this time I also called my warranty company to inquire about the quote that Jim Hudson gave me and they agreed with me that based on standard rates the price quote was higher than normal, And this is exactly why I declined their estimate and NEVER allowed them to perform the work. Due to Covid related issues I just got around to taking my car back in to have work performed today at another dealership. When this dealership contacted my Warranty Company- *** they declined the coverage stating that they had previously paid Jim Hudson Cadillac $1800 for a repair for the same screen in May! I immediately called Jim Hudson Cadillac and asked them how in the world were they ever able to collect payment when they NEVER repaired my car in May. The rep I spoke with today, Alexis, was unable to give me an answer as to what happened and stated she would give my information to the Service Manager and he would call back in 30 minutes-no one ever called back! I then contacted my warranty company and questioned how in the world were they able to submit payment to Jim Hudson when the work was never performed! They stated that Jim Hudson submitted an invoice ( which should have never been submitted until a repair was done-which it wasn't) stating services had been rendered for the repair! My warranty company even called them today and they couldn't give an answer on why they submitted the fraudulent invoice!

On 9/30, I purchased a 2019 Jeep Grand Cherokee from Jim Hudson Lexus. The vehicle had a good bit of damage to both passenger doors. I immediately let them know that I wasn't interested in the vehicle because of the damage. The sales manager repeatedly assured me that if I went ahead with the purchase, they would fix the body damage to my satisfaction. I resisted because I know that once you buy the vehicle, the dealer's motivation to fix things seems to disappear. Despite my better judgement, I agreed to purchase the vehicle. On the way home, the Check Engine Light came on. The following Tuesday, the dealership picked up the Jeep, and I let the salesman know about the check engine light, and asked him to make sure that was addressed in addition to the body work that needed to be done. A week later, they brought the Jeep back to me. When I inspected the body work, I discovered that it was incomplete, what work was done was extremely shoddy, and the black trim on the outside was all covered in white dust. I told the driver to take the Jeep back to the dealership because there was no way I was going to accept it in that condition. About a week later, they let me know that the body work had been fixed, and I went to pick up the Jeep. I discovered that there was still a wrinkle in the rear passenger door, and that they had painted over the protective 3M film near the wheel well. The sales manager told me that that was the best job they could do. I would never have purchased the Jeep if I had known they wouldn't make it right. Yesterday, I reluctantly took the Jeep home, and on the way home, I got multiple warnings to service ABS, Electronic Stability Control, and the check engine light came on again. The response I got was to tell me to take it to a Jeep dealership to have it repaired. I've only had the Jeep in my possession a couple days in the month since I bought it, and I'm appalled at the attitude of the dealership and their refusal to stand behind their cars.

On March 4th, 2022 I went to Jim Hudson Toyota looking to buy a 2016 1500 Dodge Eco Diesel. I was told the car would be ready for pickup on March 8th, 2022. I later got a call saying the car would actually not be ready until March 11th, one week after buying the car. I was not thrilled but I said okay and gave them the time so they could fully service the vehicle. When I first received the truck, everything was working as it should. However, that was not the case come just a short three weeks later. Out of the blue, my truck entered limp mode and started giving the error that something was wrong with the throttle body sensor. Seeing as all of this happened within the first 30 days of owning my truck, before I could even make the first payment, and after the dealership took extra time to presumingly service the vehicle, I was and am very upset. I was told to reach out to Susan, the customer relations manager who I was led to believe was above everyone in the business hierarchy. On April 18th, I brought the truck back to the dealership, dropped it off with the service department, and then went to talk to Susan face to face. I had already made it known that I was in a hurry and had to work a 12 hour night shift. Susan made it sound like I could get in a trade in vehicle that day. She sent me to talk to Robert, a sales associate, and Kendall, a sales manager. After taking very brief information from me they got up without warning and without explanation and left me sitting at the desk for a full twenty minutes wondering what was going on. They then came back and with no sympathy told me there was nothing they could or would do until they knew more about the truck. Seeing as that is not what Susan had told me I got up and went to find her but she had already left. I was then brought to the used car manager who took a little more information and then simply put me in a rental car. To resolve this, I want to trade the truck in for full value and get a hatchback or a refund

Dishonest deposit practices and untimely refund On March 27, I went to Jim Hudson Toyota to shop for a used car. I found an automobile I was interested in, but wanted the rest of the weekend to talk it over with family. Tom B was the salesperson and stated I needed to put a deposit down to hold the vehicle. I wrote out a check for $1000 after being told that it was not going to be deposited and would be locked up with a copy of my drivers license until I made my decision on Monday. On Monday, March 29, I called and spoke with Tom. I told him that I was no longer interested in the vehicle and asked if he could just shred the check. He replied that it would be taken care of with no problems. On Wednesday, March 31, the check posted and cleared my bank account. I went to the location on Thursday after work and spoke with sales manager Kendall. He was very rude with my father and myself, telling us that it was a deposit so of course it was deposited. He stated that due to Good Friday, it would be Monday before they could direct deposit the money back to me and it would take a day or two. He also stated that he would call on Monday. No call came on Monday and on Tuesday after verifying that no funds were pending in my account, my mother and I left a message for the sales manager. When no return phone call came by late afternoon, we called to speak with the general manager. We received a call back from Susan Laird, the customer relations manager. Everything was explained to Susan who said she would handle it and find out what happened. Wednesday we called Susan after not hearing in the morning. Susan called back to explain some of the errors in the process and apologized. She said my check had not cleared the bank yet. After going over the fact that the check had cleared a week prior from my account, she said she would get with the accounting department to expedite the refund because she agreed that no bank holds that amount of money for that length of time. Today, Thursday, April 8, a call from Susan asking for proof that the check cleared from my bank because they won't refund a deposit until it has been 10 business days. I want and need my $1000 deposit back immediately. This is delaying the purchase of a new vehicle and I have never agreed to the ten day hold nor signed anything indicting my knowledge of this process. These are dishonest business practices and I would like to resolve this in the next 24 hours before seeking legal assistance.

Car has severe oil burning issue for a repair bill of $8771.00 on top of purchase price. Oil was never checked & was VERY low 4 days after purchase. Sat. May 30: REGRETTABLY purchased a 2013 Audi w/only 73+k miles on it from Jim Hudson GMC store. 4 days later reading manual, familiarizing myself w/vehicle.. I realized the MMI is showing a reading of low or no oil. Dropped everything, took it immediately to Jim Hudson Audi service dept. (they had the car before I had it transferred across the street to GMC store & made purchase). Car was VERY low on oil. Oil was topped off & obviously never checked when they took vehicle in on trade. 2 weeks later took back to Audi service dept as to why MMI dropping so rapidly & was told that vehicle may need a 2 phase OCT (oil compression test) if came back unfavorably- the car would need the pistons changed for an $8500 repair bill. No Thank You! 2 days later after asking for dealership to buy car back, used car manager, Ben, insisted on doing OCT. It was started at their Audi store's service dept. Was told to drive it 600 miles by 1 person, 1000 miles by another, & until the oil light comes on by a 3rd person. Quite a difference in range there. Aug 25, 2020 oil light came on. After owning car less than 3 months, driving it under 1,700 miles, the oil has been topped off a few times AND the oil light has come on. During all of this I told the dealership numerous times that I wanted the car to be bought back. They can deal w/this nightmare. Took in to have OCT completed in morning on Aug 31, 2020. It needs pistons changed. Was given quote of $8771.00. Was told Audi store would let GMC store know outcome of OCT & I would hear something that day. I did not. Called used car manager, Ben. He had not been informed of anything. He was confused as he always is every time I speak with him & get different answers/stories. Again, stated I want car bought back. He said that Audi was paying for repairs. I said no they are not, per our conversation July 8. He states confusion as to why was OCT done then? Well you tell me. YOU were the one who insisted it be done as you didn't want to purchase the car back. Said he would make calls & let me know what was to happen. Nearly 66 hours later, (more now), even after emailing internet sales manager & GM yesterday morning, not a peep. Not even to reach out & say hey we hear you, we want to make this right. They do not care. They are ignoring me. They sold a bad car! They know it! Also had previously inquired w/Jim Hudson Ford about a used Sierra. Was given details, price, fee breakdown & asked to schedule time to come see it. Asked if it had a sunroof. They said they would check & also send me pics of truck. Didn't hear anything for a few days. Finally got email stating truck can't be sold to public due to transmission issues. Gee- obviously the Sierra, like the Audi, wasn't checked over either BEFORE listing on internet. After they said the truck couldn't be sold, they reached out a couple weeks later asking if I received the info, was I still interested, & that they have tried to reach me numerous times. Ok. Been communicating thru email whole time. Last time- YOU told me truck wasn't fit for sale to public. I feel they are ignoring me, discriminating as I am a female, with no male presence to assist me in dealing firmly with them & getting them to do "the right thing". Bottom line is- they should purchase the car back & refund every last penny I gave them for it.

Jim Hudson Lexus, Columbia thoroughly disrespected my time, insulted my intelligence, and lied throughout my sales experience. On July 23 I submitted an internet inquiry regarding the final sale price of stock # 29251. I was immediately provided that information via text and followed up with a phone call to Jim Hudson Lexus, Columbia to discuss the details of a possible trade-in. During my conversation with sales consultant, Christian J, I shared that I was specifically interested in purchasing stock # 29251. I provided him with the current status of my Toyota Camry SE to determine the preliminary value of a potential offer. Mr. J gave me a range and asked my availability to come into the dealership. I explained that I would only visit the dealership housing the car that I wanted to purchase as I did not need any further convincing, nor did I want to be unnecessarily wooed. After he expressed his understanding and reassured me that I would be leaving Jim Hudson Lexus with my desired vehicle, stock # 29251, I agreed to make the 2 h commute to Columbia the following day. I arrived at Jim Hudson Lexus, Columbia on July 24 at 9 AM. Mr. J showed me to his office, gathered some background information, then we proceeded outside to take photos of my Camry. We returned to his office where he requested my driver's license prior to showing me outside to "my new vehicle" - a 2020 atomic silver Lexus UX 200. We test drove the vehicle for a few miles. Upon our return, as we were heading back inside the dealership, I noticed the black interior of the vehicle. I mentioned to Mr. J that this was not the right SUV. He pretended to be surprised. I checked the windshield tag which read stock # 29201. I called his attention to this tag and reminded him that I came to purchase stock # 29251 which has a caramel interior. He gaslit me and questioned "when is the last time you checked the online inventory?". I replied, "this morning before I came here". Consequently, I pulled up the website on my phone and showed him the 2020 Lexus UX 200 stock #29251. He accessed the inventory from his computer then said "oh, we took the vehicle to Georgia to show a customer". I was shocked because I provided Mr. J with the stock number of the vehicle the previous day and was reassured the vehicle was at his location and available to purchase. He even double-checked the stock # while we were on the phone on Thursday. He stated they could retrieve the vehicle from Georgia and have it in Columbia in an hour. I learned that the vehicle was not put on a trailer but actually driven which meant that it would have an appreciable number of miles on it. Mr. J stated that he'd make arrangements for it to be transported to Columbia while I was completing paperwork. He left his office and returned with a document containing the figures. The sale price of the vehicle was not what I was quoted. He corrected the document. Although an hour had elapsed the vehicle was not present. I repeatedly asked the estimated time of arrival of the vehicle and was given the run around each time. When I asked the ETA of the vehicle, an associate responded: "IF I can get a driver within the hour, THEN maybe around 1 PM or so." I agreed to meet with the finance manager under the impression that the vehicle would be onsite in the next three hours and electronically signed all applicable documents. Around noon, I was told the vehicle would be in Columbia and ready to go at 3:30 PM, not 1. I was given a loaner vehicle to drive in the meantime. I left and returned at 3:30 PM. Upon my arrival, Mr. J said the vehicle was present but not ready. He stated that I needed to wait 20 minutes for the car to be detailed. Nineteen minutes later, I received a text from Mr. J that read: "What is your favorite restaurant, the manager is going to give you a gift card for the inconvenience. Your vehicle is in detail now being clean. It will be done in 30 minutes." At 4:19 PM the car was ready. Mr. J repeatedly lied to me throughout this process.