My friend ordered a pair of rimless glasses. When my friend received them, the frames and lenses were not aligned symmetrically, and the frames' temples needed adjustment. When we were trying to figure out why the glasses didn’t look right and didn’t fit, the salesperson had a poor attitude and was not able to adequately adjust the frames' temples. Luckily, the manager allowed my friend to have the glasses redone. However, when we came to pick up the replacement, yet again the glasses didn’t fit right and needed some adjustments, and yet again the salesperson had a poor attitude and was reluctant to help us make adjustments. When I wanted to compare this new replacement pair to the floor sample, the salesperson said that my opinion didn’t matter and that the optician is the expert. Despite her poor attitude, we politely left feeling like they had not done enough to help us. If my friend is paying over $300 for a pair of glasses, we should be allowed the opportunity to carefully look over the craftsmanship of the glasses and get all the adjustments needed. It’s part of their job to make adjust the glasses to fit. In sum, the workmanship on the first pair of glasses was poor, and the customer service was poor. I would discourage anyone from buying rimless glasses from JC Penney Optical in Wheaton Plaza.
