Jack In The Box
reviews and complaints

We visited the Jack in the box #1578 on 11/4/2022 at 6:59pm order number #400 as a carry out. We ordered 1 homestyle chicken sandwich combo, 2 orders of 2 monster tacos and 1 large curly fry. When the order was handed to us in a very small bag that was very oily, we walked out the store and realized that we had a missing taco, we walked back in and the taco that was sitting in the warmer tray was given to us. Since I dislike cold fries, I tried one and it was cold and soft. We than tried a taco and it was also cold, limp and very greasy. (The cheese wasn't even melted). AT this point, we did not want to go back into the store for the third time to attempt to have the items remade. They were extremely busy and very short. We had already spent quite a bit of time there.

A few days later we went to the location on Estrella Parkway (520 N Estrella Pkwy, Goodyear) and order the same items. Not only was everything fresh, hot and looked fantastic, the fry boxes were full. The service, even though they we busy, was fantastic.

It was very disappointing spending $24.23 for cold, greasy, inedible food.

Thank you, James Barnard

I was at the location at 7510W Lake Mead Blvd Las Vegas, NV 89128. I waited a long to place my order, once I did she didn't say much else but the screen gave me my total. The line was backed up, and I waited in line for about 30 minutes. I get to the window finally and was told by Monica the drive thru worker "CASH ONLY". I said I don't carry cash, she said well then I don't know what to tell you. I said so I have been waiting this entire time for nothing. She said well I don't know what to tell you but it's cash only. I said you could have told me when I placed my order or put up a sign on the order board. She told me that she didn't like my attitude and everyone else was being nice about it. I said so you told all of them AHEAD of time that you were only accepting cash, maybe that's why they are being nice. She proceeds to lock the window on me and walk away. I said I am not moving, I would like a manager. Then another lady comes to window and says that their credit card machine is down. I said that's fine but a heads up before I waited 30 minutes would have been nice. I asked for the Drive Thru employee's name (Monica) and also the manager (Edna). When I pull around and left, I could see the next car pull up and Monica pointing at me at my car to the next car. Well whatever she told him, he followed me for about a mile. Cursing at me and threatening me over whatever Monica told him. COMPLETELY UNSAFE AND UNCALLED FOR! A better option would have been for her to ask me if I had the phone app, had me park and place the same order and bring it out to me once it came into the restaurant. Maybe train the staff better and give them options in case certain things like this happen, then this location wouldn't have a one-star rating on yelp for horrible customer service. I would like an apology.

Today (11/1/22) I went into the Jack in the Box on Dennery Rd, San Diego. On the board, nearest the registers, displaying various items is a sausage biscuit for $3.49 (I know I can ask for bacon instead of sausage). I also wanted the advertised 2 tacos for $0.99. So, I tried to place my order with (I think it was a manager).

She advised me that the price of the 2 tacos for $0.99 was only via the app. So, I ordered on the app., also ordering 1 bacon, egg & cheese biscuit; even though, on the app., I was ordering the sausage biscuit, she placed the order for the bacon biscuit.

Much to my surprise the cost of this biscuit was $4.69; $1.20 more than the price in the restaurant. My Order # [protected]. Also, I noticed that the item ordered was a "Sausage Croissant", not the bacon, egg & cheese biscuit; so the manager screwed up (I guess that's why the price difference!). Jeez, can items get more screwed up?!

How the #*&! can you charge different prices for the same item, not on sale or a special price, for the exact same thing? I want an answer.

Also, why isn't the bacon, egg & cheese biscuit on your app.? Please answer.

I am getting increasingly upset with Jack in the Box's practices. I would like a refund, in some form, of $1.20 (coupon, etc.). Please send refund to:

Gretchen Bailey

P.O. BOX 531049

San Diego, CA [protected]

I await your response; hopefully within the next 10 business days. Your response will determine whether or not I post similar remarks on Facebook.

Gretchen

Your app is the WORST! I am a retired software developer and have never seen such a horrible malfunctioning app; it should never have gone live until all bugs were resolved. I haven't been able to make an order for the past three days because it keeps logging me out when I check out. When I try to log in again, it complains that my email and password do not match, even though I was logged in just prior to the checkout stage. I also am still getting this message about a property that is read-only.

Your app is still in the alpha/beta stage and should never have gone public; your previous imperfect version worked a lot better than this. The tech people you hired are INCOMPETENT; you need to REPLACE THEM with more qualified people.

On 10/18/22 my wife and I ordered two Grand Sausage Breakfast Burritos. We were totally disappointed when we saw that the burrito was 1/3 the size it used to be for the same price. We were big fans and you had the competition beat with this burrito because of its size, filling, and price point. We have decided that we were now being taken advantage of and decided to limit greatly or eliminate this choice all together.

Bring back what made this burrito so great!

On Oct 20, 2022, i was order 186 at Jack in the Box #5456 in Los Angeles Ca. It was 10:37 after waiting in drive thru line I was able to place my order in the drive through line. I paid for my order at the window at 10:46 am. I was told to park in the front and the food wood be out in 3 mins. I parked in front and watched numerous cars (it was a long line in drive thru) enter the line wait pay and receive their food and leave. After there was only one car left in drive thru my food was finally brought out to me around 11:20. This is unacceptable, and I believe it was deliberate. My name is Jason White, and my email is [protected]@aol.com

I ordered from 311 North Galloway Jack in the box after 2 am I ordered 2 boxes of jalapeno poppers and one box of egg rolls 3 count and asked for ranch dressing I got one box of 7 count of jalapeno poppers and one box of egg rolls 3 count no ranch I would like a refund of the box of jalapeno poppers I never received. I didn't even get a receipt. My name is Cynthia Reindollar

Ordered on Jack website for delivery Sunday October 16, 2022. At 6:18 PM I received email informing me that my delivery order was cancelled and to contact 4750 W University Dr location in Proper, TX at [protected]. I have been calling this location every day starting on 10/16/22 and keep getting connected to a fax machine. My credit card was charged. All I want is a refund.

I bought the grilled sourdough Swiss breakfast combo this morning in San Antonio, Tx. On the corner of Huebner and Fredericksburg I saw the picture at the drive thru and made this sandwich look amazing. The sandwich I received looked anything but. There was no bacon and one thin slice of ham. Please see picture below. This sandwich if you can really call it that, was mainly bread! So very disappointed and the meal cost $ 8.22. The hash brown was sadly also soggy.

Unhappy customer,

Leticia G.

[protected]@yahoo.com

On 10/10/2022 around 10:30pm I went to the Austin Texas location on Loyola/183 to get some food for my daughters whom were home waiting. I Ordered a Jumbo Jack with cheese,4 regular tacos, and 2 of the new monster tacos y'all are advertising. I was told my total was $11.33... I waited behind 5 cars and then paid with a 20 dollar bill. The women at the window gave me back 8.00 dollars even. I collect coins so that is why I paid with cash instead of a card. Well I waited for her to return I already was given my food she returned and I asked her for my change and she says ilyour food was 11.89 I said oh ok and I asked for my receipt she says it's in your bag. Ok so I thought it was an error on my part so I said that's fine cause she said she had no coins. Anyways I came home 25 min later and my daughter says yucks this burger taste raw. I looked at it and she was correct. I was also given 6 regular tacos not my monster tacos so I looked in the bag and no receipt. She lied to me over charged me gave me raw food and completely ruined my night. I was calling there but I had no answer. I plan on returning there tomorrow with the food I purchased and am gonna request a refund. The customer service there is insanely rediculous. We use to love eating there but have repeatedly been disappointed with the service given. I know this probably means nothing to y'all but I was trying to feed my children since I wasn't home all day cause I was working an extra shift because of my 3 kids b-days all falling in the same week Sept 26, Sept 27, Oct 3rd. Anyways I waited patiently was respectful and curtious just to be treated unfairly. Why didn't she give me a receipt why did she take my money and give me 2 different totals. She also walked away really fast afterwards.

on 10/7/2022 approx. around 11;45 pm

we went go to get some food but the was a notice on the speaker box saying DOOR-DASH AND UBER EATS sorry

we were not the only vehicle being turned away for ordering food there were 4 others there to do the same as us

is this the normal now drive thru for door dash and uber eats only drive up customers turned away are money is just as GREEN as door dash and uber eat

THIS PROBLEM OCCURED AT THE JACK IN THE BOX ON EL CAMINO REAL IN SAN BRUNO CALIFORNIA

this not the only problem this store a lot of out of product and items and and wrong orders being taken as well

i have been going to this store for over 55 years and have never seen it so bad and being poorly run and unorganized

thank you

william mcmahon

Hello on Monday my mom visit store 1765 W Mount Houston store 3939. They had forgot to give her the four taco she order so she drove back up their when she stated what had happen a tall slim guy dark complexion stated he wasn’t giving her no tacos and it’s her fault she left. Before you know it she stated another guy came from around the back and added his words about it. They both cussed her out really bad . She pulled to the parking lot and they came outside to cuss her out even more. Like this what y’all employers do to the customer. I will be going above the company manager and speaking with this to someone higher .

I made a mobile app order said the restaurant was open I love 20 minutes away so when I was close to the exit I pushed prepare because I wanted my food to be ready! To find out the store was closed and you took my money! Charged me and not I one has gotten a hold of me after 4 Inquiries! A whole weeks has gone by and I still don’t have my money or someone to get a hold of me for me refund!

Store 6009 in Nampa Idaho just ripped us off 4 bucks in change. Talked to the cashier and mgr. neither can understand how to make basic change. The cashier was careless in entering the amount of cash given, recognized the amount given, but could not figure out the proper change. Ended with the employees yelling at each other so we gave up and let them keep the four bucks. Done with this store due to ineptitude and extremely long wait to order in drive thru. The order was for 13.65. We gave her 24 so we would get a ten dollar bill and 35 cents. Instead we got 6.35.

10-1-22, @ 1:15pm I was in the drive thru at the location 4595 washington st florissant mo 63033. (Store #4006) The employee welcomed me to Jack in the box and asked what could did i want. I ordered 2 no 10=which is their spicy chicken combo that comes with fries and a soda. I informed her that I wanted another no 10 on sour dough bread. She asked if I wanted cheese or not. I told her no cheese for the spicy chicken that didnt have the sour dough bread. When she was reading back my order I confirmed with her that one of the order I wanted sour dough bread. She rudely responded I know and then when I got up to the window, I paid for the order and was requested to pull up to the front of the building to wait for my order. When I got home, they messed up my order by putting cheese on both combos in error. I am informing your corporate office of the rudeness of this young lady and her failure to get my order correct. This will be my first and last visit of this location.

This was September 29, 2022 at around 7 o'clock pm

We went to get dinner and our gift card was not honored. I checked it by calling the number on the back of the card they said we had 15 dollars on it, but, JIB would not honor it! It was just before payday and we were real low on money. Altogether bad experience. Why even have gift cards if you are not going to honor it? This location is at 11th Street and Memorial (new location) in Tulsa, OK.

12:30 am on 09/27/2022 I drove down to the jack in the box on 56th in tacoma wa and when I get there I am told they can not help be because they have to many online orders to do I looked up the store and it said open 24hrs and I also tried to call but no one picked up the phone and this is not the first time it's happened to me I drive all the way there for nothing

At a store in Alta View in San Diego, I had mobile ordered for a bacon ultimate combo and an extra soda, I pulled to the drive thru box and I was not greeted or anything, not even a "We'll be right with you" so I went over to the window and absolutely nobody was in the store. There was a car behind me and they did the same thing, but the employees took the person's order at the window. I go back to the drive thru box and 5 minutes pass and I am greeted rudely with a "What can I get for you" I tell them I'm here for mobile pick up, and they tell me to wait, so I wait about 3 more minutes and they say "Did you need anything else?" To which I answer that I was waiting since they told me to wait. When I finally get to the window, the same car that was behind me is now in front, and the people in the store are listening to music and just hanging out. The car in the front leaves after 10 more minutes of casual talking, and I get to the window and I get my stuff, but once I get home, I saw that I was only given a burger and my drinks, no fries. This was at around 1:20am

The Jack in the Box on Woodside and Winter Gardens in Lakeside has to be the worst Jack In The Box and all of San Diego they will take one order at a time at night so you'll end up waiting in that line sometimes up to 45 minutes they've been out of shakes now for over a month and this time I couldn't even get a Dr Pepper I paid $13 for a double Jack curly fries and root beer that is absolutely ridiculous and when I got to the window I said I should get a free dessert for that since you didn't have two of the things that I wanted and they just laughed at me I mean handed me my order this isn't the first time I've had issues with this Jack in the Box but it's going to be my last I won't go back there again and this happened September 15th at around 11:30 p.m.