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Payment deducted without my knowledge or permission
Hi I live at Unit 236 The Village Estate in Centurion... I hope someone reads this and realizes how inconvenienced and how unfairly I am been treated. I am a single mum with 2 school going kids who does not have alot of extra funds to play around with... there my budget is of utmost importance as it keeps me able to look after and feed my kids for the...
Read full review of iSmartElectricity billings when we have power outages
I have had no power on the 27/03/2021 from 10am until 21:30.
I have checked my consumption report and i was billed for this entire day...even though i had no power...is this even legal?
I have contacted RMS - Ismart and they advise that my billings are correct.
They are thieves and have done this on numerous occasions.
When we ask for a senior personal to assist they do not call back to resolve this.
Desired outcome: My refund
an amount deducting from my account without me even having an account with ismart
They deducted an amount of R999.00 from my cheque account without m even having an account with them.Which resulted in my debit orders being returned and I had to pay that charges and it is a bad reflection on my credit record. When I contacted ISmart, all they had to say is sorry its a sytem error and I have to go and reverse the transaction.I told the consultant I am not doing this because its noy my mistake;she then said then I'll have to wait 7days for my money to be reversed.I am sorry I am not waiting 7days for my money back.I need my money.The supervisor promised that I'll have my money in my account by Monday 05/11/2018. This is now really annoying.
Your agents are the worst , very bad service they don’t know how to work with customers but to quick to request thier money after paying they take their stupid time lying saying our switch on command is on , really frustrating been over 40 minutes waiting for my lights .
Is iSmart legit?
iSmart earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
Ismart.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ismart.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- iSmart's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- The website belonging to iSmart has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
mobile phone
Good day
I would like to complain about the above mentioned mobile company
I am a very worthy customer
However I bought a k lite smart tab from them, of which the lcd gave up on me and I sent it back it was repaired, upon return after 3 months
The tablet does the same thing I sent it back and now they quoting r1200
For physical damage... The phone was not physically damaged when I gave it to the courier guy
I am not happy with this
Please help solve this
no monthly data given but debit order going through
I have taken a contract with ISMART in October 2016, the phone was damaged, not used for four months, Ismart then converted my contract account to pre-paid without informing me, I had to call 80% of the customer care for me to have my data back loaded, which has now disappeared and now no more data but I am on the 15th month but still struggling to get data loaded but they are the first to debit my account.
Please help with these company, knowing we cannot easily call their 021 number.
I will never recommend anyone to take a contract with ISMART.
Regards,
Maleepile
embarrassment
Why am I being harassed? I've never taken a contract with ismart
I've never taken a contract with ismart! I'm only aware of them because of the number of calls I keep getting! Please stop harassing me! I've never taken a contract with you! I only have a contract with vodacom! I will not spend my petrol to go to a police station for an affidavit of something that has nothing to do with me! Remove my name from your database! I'm even getting calls at work! This is harassment. I'm sick of this! No phone was delivered to my workplace in 2014 or ever for that matter! If I have a contract phone with you then why are you not calling me on that number? For goodness sake I am being harassed at work!
early debit orders
Hi I have had ISMART debit my account for December on the 25th of November correctly for December and again on the 5th of December for January as according to them i get paid earlier in December how do they know that?
If that is the case i want to see actual evidence that i agreed to this as my contract does not say this.
They sent me a generic SMS that they have sent to all clients which i did not receive .
My email back was i do not agree to this and they must reverse this and take the debit order on the 26th as per my contract.
They refuse to reverse the transaction.
I do not agree to an early debit order and want this reversed immediately.
Regards
Overview of iSmart complaint handling
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iSmart contacts
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iSmart phone numbers+27 860 009 579+27 860 009 579Click up if you have successfully reached iSmart by calling +27 860 009 579 phone number 8 8 users reported that they have successfully reached iSmart by calling +27 860 009 579 phone number Click down if you have UNsuccessfully reached iSmart by calling +27 860 009 579 phone number 18 18 users reported that they have UNsuccessfully reached iSmart by calling +27 860 009 579 phone numberSupport+27 214 051 411+27 214 051 411Click up if you have successfully reached iSmart by calling +27 214 051 411 phone number 5 5 users reported that they have successfully reached iSmart by calling +27 214 051 411 phone number Click down if you have UNsuccessfully reached iSmart by calling +27 214 051 411 phone number 0 0 users reported that they have UNsuccessfully reached iSmart by calling +27 214 051 411 phone number100%Confidence scoreOffice
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iSmart emailscustomerservice@ismart.co.za100%Confidence score: 100%Supportinfo@ismart.co.za10%Confidence score: 10%support
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iSmart addressSomerset Road, Green Point, Cape Town, 8051, South Africa
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iSmart social media
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