INTEC College
reviews and complaints

I have enrolled at Intec in January 2024. I have not received any information regarding my student number or study material, my contact person only claims that head office is working through a backlog and that she will send me documents. It has been weeks and I still haven't received my documents. I have since asked for cancellation of my enrollment, but every time there is just a story of a backlog at the head office and that I should be patient.

NEVER in my life will I ever use INTEC again, and believe me, I will advise everyone against them. Word of mouth has power! I have cancelled with them in Jan 2023. We are in Feb 2024, and still struggling to get my refund. Always an excuse of the procedure to be followed and that the finance department are busy with the audits! Really, it takes INTEC finance department more than a year to audit an account and do the refund!

I think that INTEC are a fraud and imagine how many people they are scamming with this? We as parents try to help our kids with a future and education, trusting INTEC to assist, and this is what happens! (AND I AM AN SINGLE PARENT) Can anybody maybe assist with a number where I can complain to somebody high up in the chain? And someone who actually does their work to help innocent hard working people like me?

My SBA marks were not submitted to the department of Education.

These SBA marks should have been submitted and the department of Education would had added them in conjunction with the 2 subjects (Physical science and Life science) I had written through Intec college.

The assignments and tests which were required of me, I had completed in 2022. Prior to registering with Kloof High School to write my year-end Examinations (NSC), I was given a letter as proof which confirmed the submission of my SBA marks to the Department of Education but nevertheless this was not done.

I have been calling the school for the past week to speak to the principal but instead I was placed on a queuing system with nobody responding.

This has resulted in me not receiving my matric certificate as my work was incomplete and a delay in receiving acceptance from the university. My student number is [protected]

I registered with Intec College in 2018, the course was set for three years, simple means I was going to complete the course in 2020. Up to this date I never receive my certificate. I tried countless times to communicate with the college telephonically. Each time I phoned the college I spoke to different consultants, they would tell me to send my statements of results and I would do exactly that, however they would keep telling me ''we will get back to you''.

I do not know what to do anymore, as I desperately want my certificate.

I have registered in july and i uploaded 1 assignment then assignment submisions closed and it was confirmed that i will get new submission dates on the app.I have been sending emails to ask for assistance with the new dates uploaded on the app and still no response.If i phone for assistance i hold so long just to hear that someone will phone me back.This is just terrible service as i am stuck but my debit order is paid every month then im still getting massages that i need to pay or else i will be taken to court.What do i do next as i have proof of all emails sent to different people...

The help and service to student is very poor. They take your money but after that are not willing to help students. Calling intec and holding on for more then 80 min because you are caller number 1 is not working at all. They are not willing to help with emails. How do a student have to get help. Nobody is willing to help but if they can take money it is oky.

This was the worst experience of my life; I completed the Diploma but can't get hold of them to give me the documentation.

I finished my exams June 2023 and since then it was SILENCE with no help or advise. I managed to get an accounts lady assisted me by forcing Shakier Achmat to respond and yet again, I still have nothing.

He even added my marks TOTALLY incorrect, and I had to correct him over 5 times. It seems this guy is uneducated and should not be working for an academic institution at all.

Please get somebody to assist and a word of advice for the future get rid of this Shakier Achmat, he does not want to work and is chasing away potential students.

I've been pleading from August 2023 and NO response or Diploma, I even told them I want a refund because they are just ignoring me.

I'm still waiting for my June 2023 exam results. I would like to enroll to do my degree but can't do so without my final results. Intec is quick to phone you for money but don't give a good service. I send 426 emails requesting results, my request has been send to academics support with urgency but still no respons. Nobody is assisting at all. This is suppose to be a 2year course but I'm struggling from 2018 till now (6 years) to complete it due to the communication constraints from Intec. They don't give result back in time so you can enroll for exam when the time comes or they lost you assignments. Do the understand that they are messing around with peoples career development and progress.

Student Number: [protected] - Sabrina Nicola Salbego

submitted her final POE in February 2020. During the 2 YEARS it took INTEC to mark her POE some regulation changed and she then had to complete a FISA exam which she submitted in January 2022.

To date we received no feedback as to when we can expect her certificate despite several calls and emails with Student Support and Complaints.

Intec inefficiencies are directly impacting on her applying for any positions! I know of no educational institution that takes in excess of 3 years to issue a certification! Completely unacceptable!

We have had problems since registration with the account n accessing the portal as well as the staff member assisting us each time end up leaving the institution so matter never gets addressed or resolved properly. Senior personnel support was just as disappointing and actually unprofessional at times. Matter not regarded as important to them because at the end of the day my daughters were just a number adding to their statistics... very poor services and unprofessional.

Again I file another complaint to intec institution.

As I stated in my previous complaint that has not yet been resolved, I completed studying end of 2022 and yet we are sitting in November 2023 and I have not received any certificate of completion?

This has been going on for almost a year! I have sent email after email and get told the same thing (when Intec actually decides to respond to my email) they are taking it up with the accounts department they will get back to me, but they never do? Yet they are the ones that owe me money?!

I would like to study further, I have been wanting to study further since I completed my 2 year of studying for psychology, but intec is not sending the necessary documents for me to proceed with my career?

This is honestly pathetic and I am so disappointed on the lack of communication from this institute.

On the 7th November I lodged a complaint for not receiving my reprint. On the 8th November I received a response from customer services. Till 15 November, I had no reply or feedback. I again had to call INTEC and spoke to Innocentia Matlala, who asked me to AGAIN email her. I did. This morning O received an email from Eunice Ngema asking if I completed a specific form. This form was sent long ago and I paid R300- which if the form was not completed and received by you I would not have been requested to pay R300. I even received a letter from useless Crag Aziz that I competed my course, which also proofs I completed the document again requested by Eunice.

I need the reprint of my certificate. This all is caused by the incompetence of you staff!

STOP IRRITATING ME

VERY UNHAPPY ABOUT BAD SERVICE

Is there anybody at your institution that is in a position to help me? I need my complaint escalated to your CEO.

Craig Aziz is totally USELESS!

He does not reply on eMails and never gives feedback.

Your call centre on the other hand is totally ineffective. Icalled this morning at 9h15 at 10h30 I was number 1 in the queue, and then the call was dropped on your side. WQhat an absolute waste of my time.

I have been attempting to get my reprint certificate from you guys since 20 June 2023. Today is 7 November 2023 and I have nothing to show for my efforts.

I paid R300 for nothing!

PLEASE HELP SOMEBODY AT INTEC!

Christian de Jager

[protected]

We, parents of our daughter gave up. Our daughter has registered with intec in 2019 already and we have paid them in advance. We have been taken from pilar to post by Eunice Ngema whom I believe is managing Braamfontein.

Actually I am not sure anymore what must be done now because you can imagine, they will say our daughter must submit the assignment again and again and she will do exactly that but they will never come back. Ijoo this is a very poor institution and I think they are up to something. We're even thinking of going into their building for a sitting in until they give us the results.

Whoever intends registering with this institution, they are lost.

Please assist? I can be contacted on email [protected]@gmail.com

I have registered with intec college for this second semester and I regret it and I cry for my money waisted, they only attended to me when they wanted me to pay, as soon as I had payed, I was checked away like yesterday's garbage, they never responded to me Theo a guy who was helping to register, he never came back to me, I'll call and they will say they putting me through for me to Waite online for ever just listing to music. Theo never came back to me. I called one time Serena answered my call I explained to her that since I have registered I've never received any form of communication, se sent me my student no and told me to login student portal, I don't know what was that, I tried to login I ask for assistant on how to use it, till today never received help.

I am so frustrated with INTEC I registered with the college this June 2023 , I literally regret coming to study with this college,

There is absolutely no service I submitted my assignments on time but the results are not available at all, I have been requesting and sending endless messages with no help how do I write exams not knowing where I stand.

How will the next 2 years end with this kind of service ? I even want to de-register and go study elsewhere.

Since June 2022 am struggling to get the correct statement of results, no one not customer service or student advisor communicate with me. Calling the call center is fruitless, they have no answers and keep referring me to the student advisor, who totally ignore my emails. She responded once, with no definite answers, just its been forwarded to the relevant department. They sent a statement every month right on time, payments where made right on time, but my results or even qualification... no response. This is pathetic service.