Innovel Solutions
reviews and complaints

I recently had an experience with Innovel Solutions, and while it's not my usual practice to leave negative reviews, I feel compelled to share my experience. Overall, I was extremely displeased with the service I received. To put it bluntly, I would give them zero stars if possible.

The main issue I had was with the delivery of my couch - it never arrived within the allotted time frame. I was very frustrated with the situation, and things only got worse from there. 15 minutes after the delivery window ended, I received an email confirmation that the couch had been delivered. This confused me because I never received it. The email included a blurry picture of what seemed to be nothing, and a signature scrawled across the screen.

I left my house briefly and came back to find a yellow sticky note on my front door. It said that the delivery driver had tried to deliver the couch, but no timeframe was given for when they would return or a phone number to call. I tried contacting customer service to figure out what was going on, and they confirmed that the email confirmation and picture were bad. I was told that they would look into the issue and get back to me with more information.

Unfortunately, I waited days for a call back, but nothing came. I even tried contacting Costco about the issue, and they didn't follow up with me either. When I called Innovel Solutions for an update, the customer service representative hung up on me after pretending like I had a bad connection. Needless to say, I was incredibly frustrated with the entire process.

It's disheartening to have such a negative experience with a company, particularly when large purchases are involved. I hope that Innovel Solutions takes customers' experiences more seriously moving forward to improve their service. Being made to feel like their mistakes are the customer's fault isn't acceptable.

Man, let me tell you about Innovel Solutions (innovelsolutions.com). This is one company you don't want to mess with! I ordered a washer from Costco and they were supposed to deliver it, install it, and haul away my old one. But when the delivery man arrived, he said the water valves were faulty and he couldn't turn off the water. I don't know what kind of jive he was trying to pull, but he used that excuse to refuse to disconnect my old washer and install the new one. Can you believe that?

Even when I shut off the water to the whole house, he still wouldn't do anything but yell and bang his tools around my water valves and box. Eventually, he and his whole team just packed up and left my house without doing anything! To make matters worse, I got an email from Costco Logistics saying the "delivery completed." Are you kidding me? I paid almost $200 for a handyman to come and do the job the delivery man was supposed to do - disconnect my old washer, install my new one, and haul the old one away. When he finally got there, he found no issue with the water valves at all. What a ripoff!

I've ordered washers from Sears, Home Depot, and Best Buy in the past, and I never had any trouble like this before. But after this horrible experience with Innovel Solutions, I'll never order a washer from Costco again. Zero out of five stars, my friend. Stay far away from this company!

Man, lemme tell ya about Innovel Solutions (innovelsolutions.com). We ordered ourselves a fancy schmancy new TV way back on October 31st. But lemme tell ya, it's now December 19th and we STILL ain't got our darned TV! This company is one big ole mess, I tell ya what.

First, they go and tell us there's delays. Alright, we can deal with that. But then they go and set a shipping date for November 20th. So we're all excited, we wait all dang day long for our TV to arrive. And what happens? They tell us the truck's headed back to the warehouse - which is a whole 2 hours away, mind you! Ain't that a kick in the pants?

So we try to reschedule, but lo and behold, these folks can't even find our TV! Costco couldn't get in touch with 'em 'cause they ain't answerin' their phones. And we're all left in the dark for a full two weeks, not knowin' where our TV is or what's goin' on. We try callin' these folks every dang day, but all they ever say is "we'll get back to ya in 24-72 hours with our resolution team." But ya know what? They NEVER call! Ain't that some bull?

Finally, they go and tell us they found our TV. So what happened? Was it lost all along? Who knows. But now, here we are on December 19th, with a rescheduled delivery date that was set a whole week ago. And what do they go and do? Call us up to say they ain't got no truck to deliver our dang TV! So now we gotta wait even longer, with no idea when we'll finally get our hands on our new set.

All in all, this Innovel Solutions outfit is a real mess. If I were Costco, I'd drop 'em like a hot potato.

I recently had an experience with Innovel Solutions, the logistics company contracted by Costco, and unfortunately it was not a positive one. I ordered a washer and dryer combo through the Costco website on May 30, 2021, with a delivery date set for June 23, 2021. I was excited to receive my new appliances and eagerly awaited the delivery day.

However, when Innovel Solutions arrived to deliver my washer and dryer, they could not find the dryer. They informed me that they would only be delivering the washer that day. I was disappointed, but figured at least I would have one new appliance to use. They installed the washer in my laundry room, but did not give me a chance to test it before leaving.

To my dismay, when I turned on the washing machine, water began flooding my laundry room. It turns out that the connection hose had been punctured during the installation process. I was frustrated with the situation and wanted to contact Innovel Solutions to resolve the issue. However, when I tried to call customer service, I was left on hold for over two hours each time and was unable to get a case number despite speaking with several representatives.

To make matters worse, I received a delivery confirmation email from Innovel Solutions that inaccurately stated that I had received both the washer and the dryer and that everything was tested and working correctly. I had never signed the confirmation, and the picture attached to the email only showed the washer, not the dryer. I was extremely disappointed that I spent over $1000 for a product that I did not receive in full, was installed incorrectly, and was falsely confirmed as delivered and tested.

Overall, my experience with Innovel Solutions was frustrating and unsatisfactory. It is disappointing that a company contracted by such a reputable retailer would have such poor communication and customer service. I hope that they can improve their processes in the future to prevent situations like this from happening to other customers.

Yo, I gotta share my experience with Innovel Solutions (innovelsolutions.com). So, I was pumped for Black Friday and decidin' to cop a huge 75" TV for myself. I ordered it and chose December 2nd as my delivery day. Ain't no lie, I was pretty hyped for it. But, come the big day and I get a call from Innovel sayin' they couldn't deliver my order cuz of some "unforseen circumstances". Come on, man! Since then, I've had my order rebooked 5 damn times. Yeah, you heard me right - FIVE times! And it ain't even over yet, who knows how many more times I'll have to reschedule. I even tried callin' Costco's customer service twice to see if they could help me out, but all they did was offer a refund. Like, what's up with that?

I even thought of checkin' if I could just go to a warehouse and pick it up myself, but apparently they don't give me the warehouse prices when I purchase online. Ain't that some BS? So, now I'm just waitin' on some janky service to deliver the damn thing that I ordered last month. I checked on the tracking too, and it says the TV arrived at the holding destination, which is just like a 12 minute drive from my crib, on November 30th. What the actual f***? Do they even know what they're doin'?

At this point, I'm pretty sure my TV is gonna show up after Christmas or maybe I won't even get it at all. Honestly, I shoulda just bought it from Best Buy instead. If I did, I would have already had my TV by now, but nooo, I had to go the Costco route. Well, I learned my lesson. Do yourself a favor and don't buy anything that needs to be shipped to your house from Innovel or Costco. It's just not worth the headache, trust me. And don't ignore the bad reviews, cuz they're probly true.

I just wanted to share my experience with Innovel Solutions, the delivery company used by Lowe's. I ordered a washer/dryer laundry center for a rental property, and the whole process was a complete disaster. I understand that things can go wrong, but this was beyond ridiculous.

The delivery was scheduled for several days in a row, but they would either not show up or show up without any notice. On day three, they came and decided that the unit was too big to fit in the space, even though they didn't even take the time to measure it. They left without leaving the unit, which was frustrating.

On day five, they finally installed the unit but it was broken. The washer worked, but the dryer didn't turn on at all. It took hours of troubleshooting, but I eventually had to call and have them come get it. When they picked it up, they didn't even bring a new one.

On day six, they delivered the unit to the wrong address and didn't even try to find the correct house. When they finally did show up on day seven, I had to wait around all day to make sure they could actually get the unit into the house.

Overall, I was extremely disappointed with the Lowe's delivery process. The incompetence of the staff at Innovel Solutions was astounding. I will never go through this experience again and would caution anyone else against it. It's frustrating to pay for a delivery service and have nothing but problems.

This ordeal with Innovel Solutions has been going on for months, and it feels like there's no end in sight. I've had to take four separate days off of work just to be home for delivery windows that are constantly misquoted and misunderstood. What's worse, I've been outright lied to multiple times. The Innovel staff are hopeless, every time I call, I'm assured that the problem will be noted on my account, but nothing ever changes.

Today was supposed to be different. I received confirmation via voicemail, email and phone that my washer, dryer and stacking kit would be arriving between 1:15-3:15 PM. However, at 3:30 PM, there was still no sign of them. At 2:15 PM, I began to worry and called Innovel, and was told that I was next in line for delivery. Unsurprisingly, this was just another lie. I'm utterly crestfallen, Innovel is really letting me down.

Innovel needs to start addressing these ongoing issues and taking responsibility for their mistakes. They should fire their useless employees who don't know how to simply deliver a package on time. It's unacceptable that I have had to take four days off and still not received my appliances.

I feel like Costco should take responsibility for using Innovel as their delivery service. They promise us "white glove" delivery, but that's far from the truth. I've spent over $2000 on these appliances and I'm feeling like Costco is letting me down by continuing to work with Innovel. It's a disgrace that this company is allowed to operate in this manner.

Okay so let me just tell you about my experience with Innovel Solutions, the company that Costco uses to deliver their appliances. Let's just say I am not impressed at all.

I ordered a washer and dryer from Costco and had them scheduled to be delivered on a Friday with installation included. The delivery driver arrived and told me he didn't have the hoses, cords, and other necessary items to install the appliances. He even showed me his delivery sheet to confirm this. Naturally, I called Costco to inquire about the situation and they told me that the appliances were supposed to be installed. Costco then called Innovel and they said they would send another team out to install them the next day between 4:30 and 6:30.

Saturday comes along and there's no call, no show from Innovel. After waiting for three hours, they finally call to tell me that their truck broke down. If they knew they weren't going to make it by the scheduled time, why not call ahead of time? I was incredibly frustrated at this point.

I called Costco again and they called Innovel. Innovel then said they would come on Monday between 9 and 1. But guess what? No call, no show again! When I called Costco once more, Innovel said they never had me on the schedule for Monday. I was furious and seriously considering canceling my order altogether.

But Costco insisted on making things right and rescheduled Innovel for Tuesday. Finally, they showed up. One of the delivery drivers rang my doorbell, but as I opened the door, I saw the other driver unloading a stove. I was bewildered and thought I was being pranked. I told the driver I didn't order a stove and reminded him of what he was actually there for. He went back to the truck to retrieve the proper items he needed to install the washer and dryer.

Overall, it was a complete and utter mess. I'm still confused as to how Innovel is still in business. If Costco insists on continuing to use them, I will not be ordering any more appliances from them.

I totally agree with the other reviews here, Innovel Solutions has got to be the worst delivery service out there. I ordered a TV from Costco and was given a delivery date of 12/03, but I decided to choose 12/04 instead to avoid any delays due to the pandemic. I got confirmation that my item had been shipped and that Innovel would deliver it between 12:45 - 2:45 on 12/04. However, on the day of delivery, the item arrived at their final mile warehouse, and even after taking a half-day off work, I didn't receive my item. I decided to wait until 2:45 PM, but it still didn't arrive. I called their customer service at 5 PM, and I was told that the item was shipped, and I should expect it anytime.

However, the following day, I called them again, and the story changed. The person on the phone lied to me that Innovel only received my item in the afternoon, and it was too late to load it on a truck. However, it clearly stated on their own tracking system that they received the item one day earlier, and it arrived at the final mile warehouse on the date of delivery around 8 AM. I was lied to, and I had to spend hours on the phone to get any update on the status of my delivery.

I was not notified about the delay in delivery, and they didn't even bother to call and reschedule. Their website even falsely stated that they called to reschedule, causing unnecessary confusion and frustration on my end. They did not care about the fact that I had taken half a day off work, nor did they compensate me for it. The worst part was that they even had the audacity to offer to deliver it one week later, instead of making an effort to deliver it on another day that wasn't already booked.

In all honesty, I'm not even upset about the delay itself, but the lack of communication and customer service was unacceptable. I highly recommend avoiding Innovel Solutions at all costs, as their services are subpar and not worth the stress and aggravation that comes with it.

Innovel Solutions is a company that provides a wide range of solutions for your needs. I recently had an experience with their delivery service through Costco and I have to say that I was less than impressed. First off, the delivery was scheduled for Friday, so I took a day off of work to be there to accept it. Unfortunately, they don't give you a delivery window until the night before, so I couldn't just take a few hours off instead. Then, two hours before the scheduled delivery time, they called to say that the truck broke down and that they would have to reschedule for Wednesday!

I tried to get them to agree to deliver it on Saturday, since I had another delivery scheduled for that day, but it was like talking to a brick wall. When they finally showed up on Saturday, one of the delivery men wasn't wearing a mask and was completely rude. When I tried to offer suggestions on how to get the fridge through my passageway, they wouldn't listen and instead kept banging the doors into my walls. This caused the walls and trim to get damaged – things that I had just had painted a week ago!

But that's not the worst part. I checked my paperwork and found out that they were supposed to take my old fridge away, but they refused to do it! I had to spend hours on the phone with the delivery company and with Costco logistics to try and get this resolved. Costco told me that they could only schedule the pick-up for Wednesday and that someone would call me the day before to confirm, but that call never came. So, I am stuck with two refrigerators in my kitchen, making it impossible to use.

I am very unhappy with the customer service I received and am contemplating cancelling my Costco membership altogether. I spoke to a friend who had the same experience with another Costco refrigerator delivery this year, and I have to say that I will never buy any major appliances or anything that is hand-delivered again. I recommend that you beware of Innovel Logistics and their terrible delivery service.

I gotta say, I recently had some major frustrations dealing with Innovel Solutions, the company that handles logistics for Costco. I'd ordered something back on May 2nd, 2021, but when the first scheduled delivery time came and went, there was no sign of my package. Naturally, I called Costco to reschedule, but unfortunately, this ended up happening not once, not twice, but THREE times. Each time I was promised the same delivery window, but nobody ever showed up, nobody ever called, and they always had some new excuse for why they couldn't get it to me.

Last week I finally tried calling the logistics company directly, and the rep I spoke to said they'd have someone contact me within 24 hours. Lo and behold, nothing ever came of that, and I was back to square one. Today, after SIX long weeks of waiting and frustration, I decided I couldn't take it anymore and called customer service yet again. This time they told me they could reschedule for delivery on June 28th -- which, if you order the same thing today, would be the expected delivery date anyway. How's that for a slap in the face?

So now, here I sit, waiting for some kind of update from the logistics team. I've been on hold for almost two hours at this point, which is really starting to test my patience. Overall, I have to say I'm pretty disappointed with Innovel Solutions. This experience has left me feeling like they don't really care about their customers, and I'll definitely think twice before ordering through Costco again.

Yo, so I just wanna say that Innovel Solutions is straight up whack. Check it, I ordered some stuff and they were supposed to deliver it within a 2 hour window. But guess what, that window came and went and no delivery. So I gave 'em a ring and after 30 freakin' minutes on the phone, they still didn't know what was up with my order. So I went on an online chat and they told me my delivery got cancelled and I had to reschedule. Yo, what kind of bullcrap is that? They didn't even bother letting me know it was cancelled. So then I had to spend an hour and a half trying to get them to reschedule my delivery, which is just ridiculous. And then when I asked where to leave feedback, they just said there's nowhere to leave it. Like, what the heck, don't they wanna know how bad their service is?!

Seriously though, this is some terrible service. Ain't nobody got time to spend all freakin' day just trying to get their stuff delivered. These people need to get their act together and figure out how to do their job right. I wouldn't recommend using Innovel Solutions unless you wanna waste your whole damn day trying to get your stuff.

I was expecting to get my Costco order yesterday, but it never arrived. I was told by Innovel Solutions that they called me and left a message, implying that I was not available to receive the delivery. But let me tell you, I checked my call logs on both my landline and mobile number and there was no such call. It's really frustrating to be given false information like that. It seems to me like Innovel Solutions is just continuing with their ineffective customer service practices despite claiming to improve. I mean, what's the point of saying they will call or deliver when they don't even follow through? It's just really annoying when you don't get what you paid for and instead, you're left dealing with a vague, unsatisfactory system. Honestly, it's just not worth the trouble. I made the mistake of trying Costco bulky item delivery for a second time, but never again.

So, I'm here to talk about my experience with Innovel Solutions. You see, I recently got a dishwasher from Costco, which should have been exciting, but unfortunately Innovel was handling the delivery. And let me tell you, it was not a pleasant experience.

First off, I have to say their communication leaves a lot to be desired. I didn't get any updates on when my delivery was coming or even a tracking number. I was just left in the dark, hoping my appliance would arrive on time. And when it did arrive, I was greeted with more disappointment.

Innovel claims to offer "white glove" delivery, but what I got was far from that. The delivery guys basically threw the box into my house and left it right in the middle of my kitchen floor, making it difficult to move around. They didn't bother setting it up or even helping me move it to where it needed to be - they were only in my house for about a minute, and then rushed out the door without another word.

To top it all off, Innovel was supposed to set up installation but that was a separate mess entirely. I ended up having to handle it myself because they were so incompetent.

In conclusion, I would not recommend Innovel Solutions at all. Their lack of communication and unprofessional delivery make them a company to avoid at all costs.

In my experience with Innovel Solutions, I scheduled a delivery for June 8th, but unfortunately, the delivery did not arrive on the scheduled date. So, I went online and rescheduled the delivery for June 15th, which was the earliest available option. The day before the scheduled delivery, I received an automated call stating that the delivery would come within a 10 AM - 12 PM window. However, at 1 PM, there was no sign of the delivery, so I decided to call customer service to inquire about the delay.

After waiting for half an hour, a representative finally answered and informed me that I needed to speak to logistics. Unfortunately, the wait time for logistics was 42 minutes, but I decided to wait because I needed my delivery. After another long wait time of 46 minutes, logistics finally answered, and I was instructed to wait on hold while they called the delivery service. I confirmed my phone number, and they put me on hold again for about six minutes. However, they eventually disconnected the call, which was incredibly frustrating.

To make matters worse, I never received a callback, so I had to call Innovel Solutions again at around 4:15. However, even after being on hold for almost an hour, no one answered my call. This experience was incredibly frustrating, and the lack of respect for those who take time off work is unacceptable. It's a shame that they don't seem to care about their customers' loss of wages and time.

Yo, so I checked out innovelsolutions.com and it's straight up whack. The website looks like it's straight outta the 90s and don't even get me started on the company itself. They're so shady, they don't even give you a way to contact them or give feedback. Like, what kind of company doesn't have a phone or email? And don't even think about trying to correct an order if they mess it up. You gotta cancel and wait in line again. Like, seriously, who does that in this day and age?

I did a little digging and supposedly Costco bought this company from Sears for a billion dollars. Like, who in their right mind would pay that much for a trash company like Innovel? Costco must have some major cash to throw around.

Save yourself the trouble and don't even bother with Innovel. They suck big time.

Ya know, I gotta say, I had some mixed feelings about Innovel Solutions (innovelsolutions.com). On one hand, they did call me twice to let me know they were comin', which is more than some other companies would do. But the dang calls were at the crack of dawn, 6:40am and 7:15am. Ain't nobody awake at that time! I specifically asked for the 12-3pm window, 'cause I knew I liked to sleep in. Why even have a dang window if they ain't gonna stick to it?

Now, to top it all off, my 90 pound New Foundland pup got spooked by them comin' in and jumped right onto my poor mom's back while she was tryin' to catch some Z's. She's got a degenerative spine disease, so y'all can imagine how much pain she was in. And what does the guy do? Just leaves the new washing machine right there on our deck and high tails it outta there! I had to call him back later and all he said was "Oh yeah, I heard screaming and thought 'bout callin' an ambulance". Thought ain't worth much when you're in pain, ya know?

Now here's where it really gets me fired up, we paid 'em to take away the old washer and put in the new one, but when they left us hangin', I had to install the new one myself and the old one's still sittin' right there on my deck, collectin' dust. I dunno if I'll be usin' Innovel Solutions again, but at least they tried...kinda.

Let me tell you about Innovel Solutions, the company I ordered my refrigerator from through Costco. First of all, let me say that I am not pleased with their service. It took them three whole days to complete the delivery of my refrigerator. Can you believe that? THREE days!

On the first day they were supposed to deliver it, they didn't show up. I had to call them and wait until the next day. Then, when they finally did show up, they gave me a two-hour delivery window, but ended up arriving 12 hours late. Can you imagine how frustrating that was?

To make matters worse, they were supposed to come back the next day to install the refrigerator, but guess what? They were a no-show once again. I called them three times today, but they didn't bother to keep me updated on the situation.

Today is the third day and they were supposed to be here from 5 to 7, but it's already 8:30 and all the Costco offices are closed. I have a feeling that they won't be showing up tonight either. Honestly, this whole situation is a load of BS.

I give Innovel Solutions a big negative rating. Minus 10, to be exact. They don't even hit the mark when it comes to common courtesy or keeping in touch with their customers. I wouldn't recommend them to my worst enemy. They are a complete joke of a company!

Innovel Solutions, the white-roofed brown house of delivery services. I originally stumbled upon their services through Costco.com, where I was quite intrigued by what they had to offer. However, my experience with them was nothing short of infuriating. It seemed like they were trying to pull a fast one on me by telling me that they had attempted delivery while I wasn't around. Little did they know, I was actually sitting in my house, waiting for them to arrive.

Even more puzzling was the fact that they claimed to have delivered my package to a brown house with a white roof, which was not at all accurate. My home is not brown, and my roof is not white, so I couldn't understand why they were giving me such perplexing information. When I expressed my frustration and urged them to reschedule the delivery, they told me that Wednesday was the earliest they could do so. Needless to say, I was not pleased with this response, as I had taken time off work solely for the purpose of receiving my package on that day.

I was then informed that they would try to deliver my package later in the day, but I didn't hear anything from them for several hours. When I called back to inquire about the status of my delivery, I was given a new set of excuses as to why they were unable to find my location. After spending a full half hour on the phone giving them detailed directions and begging them to call me if they ran into any problems, I was left waiting yet again for another two hours. When I called back to figure out what was going on, I was informed that they were unable to deliver my package after all.

This entire ordeal was a complete disaster and a total waste of my time. I had to take an entire day off of work, and I still didn't receive my package as promised. I have never been more disappointed in a delivery service in my entire life, and I will never, under any circumstances, make the mistake of using Costco.com or Innovel Solutions again. Avoid them at all costs!

I just want to start off by saying that Innovel Solutions is just not worth it. I know, I know, you might be thinking, "But they're the delivery company for Costco.com!" Trust me when I say that you do NOT want to deal with them.

Let me just give you a rundown of my recent experience with Innovel. I ordered a refrigerator from Costco.com and was excited to have it delivered to my home. However, when it came time for the delivery, things started to go downhill. The delivery was supposed to arrive between 12-2 PM, but it didn't show up until almost 7 PM. I had to call Innovel several times to try and get an update on the delivery status, but they couldn't even give me a ballpark estimate of when it would arrive.

But here's the real kicker - when the delivery finally did arrive, the driver was one of the most unprofessional and rude people I have ever met. He didn't even bother trying to help me move the refrigerator into my home and just left it on the curb. When I asked him if he could at least help me bring it inside, he just grunted and said, "That's not my job."

I mean, come on, Innovel. Is this really the kind of service you want to provide to your customers? Overbooking your driver schedules, struggling to confirm appointments, and hiring drivers with terrible customer service skills is just unacceptable.

In conclusion, I highly recommend that you request a different shipping company when placing an order with Costco.com. Innovel Solutions is just not worth the hassle. Save yourself the headache and go with a company that actually cares about their customers.