IKEA
reviews and complaints

I've been a fan of IKEA since I was a kid and always looked forward to visiting their store. However, I must say that their online shopping experience is not up to par and is hurting their company image.

The availability of their products is terrible. If you want to build something with multiple parts, you'll often find that some parts are not available for delivery, not available in store, or not available for pick up (which costs money, by the way). Then you have to wait. The stock counter is inaccurate for stores too. You're never told items are not available to ship until you're checking out. I had to abandon my cart multiple times because of this and there's no reason why they do this other than to inconvenience you.

It takes ages for them to restock. Sometimes they restock and realize they're wrong, so they cancel orders. I waited 3 months for cabinet doors and 5 months (and counting) for curtains! My entire apartment was a huge mess because I had unfinished furniture and it took forever to resolve. Shipping isn't free, and return shipping isn't free either; I tolerated this.

I had okay experiences ordering online until a month ago. They delivered my items and stacked all the items on top of each other outside my door. They stacked cushion covers, cups, and packs of bedsheets as if you just shopped at their store and dropped it on your door. At least bag some of the smaller things? The white cushion cover ended up getting dirty outside with boot prints.

They sent me a damaged BESTA TV unit even though the shipping and packaging box was totally fine on the outside, which means they didn't quality control the item properly. Then they sent me curtain hooks that were supposed to be a pack of 24, but some packs had only 12, and some had broken/usable parts. A curtain rod was missing parts too. I contacted IKEA support, and they told me they would replace the TV stand, okay great! But the delivery date was pushed FOUR TIMES. Each time I had to take a day off, and I complained, they kept assuring me the delivery date is accurate for the "next time." Four dates passed, and I eventually got fed up and asked them to cancel the replacement. They refunded me for the TV stand but not the shipping, and the agent told me to just reorder and get a refund for the shipping costs. I contacted again to get the shipping reimbursed, and the agent didn't know what the hell she was talking about. Eventually, they refunded me for the curtain hooks only, so I had to spend and reorder and pay for shipping again. Then again for other missing parts that weren't included when they should've been. Nobody is reimbursing me for this wasted time for lying delivery dates either.

The live chat agents are hit or miss. I was lucky to talk to one that was very kind and refunded me for the damaged BESTA unit, but the rest of them I got were so useless. They had no idea of the situation, no idea what's going on, and would get passive-aggressive because they think I'm overreacting. If you want to shop with IKEA, just go to their store unless you're far away and super desperate. The headaches I had to go through just to make my online orders right weren't worth what I went through. To this day, I'm still waiting for RITVA curtains to come back in stock, so I have no curtains in my apartment. Then, I found out that the shipping company would hastily ship out paid orders, but they would purposely delay replacement orders because they don't make money from them. The BESTA I paid for after reordering came within 3 days, while the replacement that I was promised was delayed for almost a month. Don't waste your time with a replacement with IKEA. Get a refund with them and move on. Overall, this was so much stress, wasted time, and my apartment was a mess for months because of their errors.

After going through all that, I finally called IKEA, and they said they would offer me a gift card for the shipping charges within 24-48 hours. A week passed, and I don't see this digital gift card on my account or my email. I called IKEA again and waited 20 mins for an agent. She transferred me, and then an error came up telling me the transfer failed, so I got hung up on. I'm never ordering from IKEA online ever again, and I'm ready to dispute with my CC company to get this refund back.

I recently had a terrible experience with IKEA and their PS LO?VA?S Two-seat sofa-bed. I purchased this sofa bed for occasional use in my nursery, but shortly after purchase, it developed a creaking fault that made it impossible to sleep on. I even had to sleep on the floor to avoid waking my child due to the faulty bed.

I contacted IKEA and they instructed Ecomaster to inspect the sofa bed. The inspection concluded that the bed had a manufacturing fault, and we exchanged the sofa bed for a new one. However, it didn't take long for the new bed to develop the same creaking issue.

Ikea instructed Ecomaster again, who confirmed on several occasions during the inspection that the sofa bed was faulty. However, to my surprise, Ecomaster produced a flawed report stating that the horrendous noise was "normal" and that we supposedly used the sofa bed as a bed all the time, which was not true.

I urged IKEA to lodge a complaint with Ecomaster, but they referred me back to Ecomaster, who in turn referred me back to IKEA. It was a frustrating back-and-forth, and I felt like IKEA was ignoring my complaints.

I even asked if IKEA would reimburse me for the faulty bed if I instructed an independent furniture expert to inspect it, but they only agreed to reimburse me if the report challenged the second report and IKEA decided to support it.

An independent third report confirmed that the creaking was a manufacturing fault, but IKEA still stood by the flawed second report. They claimed that the sofa bed was designed to be used as a sofa as well as a bed, and therefore, it was out of the 12-month manufacture guarantee period. However, the Statutory Limitation Act provides protection up to six years against faulty goods.

I was disappointed with IKEA's unprofessional and incompetent customer service. I cannot use my spare room due to the faulty bed, and I will be wasting more time on court proceedings. It's a shame that IKEA's reputation is lacking, considering the reviews.

In conclusion, I would not recommend IKEA based on my experience with their faulty sofa bed and poor customer service.

So, I gotta tell ya, my experience with IKEA has been a real doozy. I tried to place an order about 5 months ago, but the computer program was all wonky and the availability kept changing. I finally called customer service, but it took over 30 minutes to get through and then the rep couldn't even get me the items I wanted. I kept trying for 2 months until the items finally showed as available for delivery. I placed a $1,700 order and scheduled delivery for 12 days later. The delivery company was supposed to keep me updated, but I had to take off work and wait all day for the delivery, which never came. I had to call the freight company and they told me to wait until 9pm, but still no delivery. I took another day off and still no delivery. I spent hours on the phone with both IKEA and the freight company, but they just kept blaming each other. Finally, IKEA admitted it was their fault and they didn't have the items after all. The reps were not helpful at all and just kept trying to get me to cancel the order. It's been 1.5 months since the original delivery date and I still haven't received anything or any updates. IKEA has been the worst online shopping experience I've ever had and their reps are not helpful at all.

I'm so happy to share my experience with Ikea. I've been a loyal customer for over a decade and recently purchased a kitchen from the franchise in Bulgaria. Let me tell you, it was quite the adventure!

I patiently waited 30 days for the first available date to order my dream kitchen. However, my excitement quickly turned to disappointment when I was told that the doors for the design I created on the online tool were discontinued, despite still being advertised on the site. The employee created a new design for me, but I had to wait another 30 days to order it.

After 60 days of living with two toddlers and no kitchen, I finally made it to the store with a sense of relief. Unfortunately, the new design used doors that were not currently available, and no one could tell me when they would be. However, I lucked out and found the discontinued doors in-store, although a few other pieces were missing.

Life went on without a kitchen, but my kids were quite thrilled by the situation. However, my medical insurance wasn't as comprehensive as I thought. As the 60-day return guarantee approached, I started getting nervous. I called customer service for a probable delivery date, but no one could give me an answer.

Finally, after two weeks, I received a notification to collect my order. I was ecstatic, but when I arrived at the store, I was told that my order wasn't there. Another week went by, and I received another notification, but once again, my order wasn't there. I was starting to lose hope.

After a few more notifications, I decided to check the online store and found that the items were available. I went to the store, but my order was still missing, and the items in the online store weren't actually available. I was depressed and decided to do some shopping therapy, but it didn't help.

I considered dismantling the kitchen and returning it to the store, but as a sustainability activist, I couldn't bear the thought of wasting so much material. I decided to be patient and call customer service once a week for updates.

Finally, I received a call from customer service, but it wasn't good news. They had forgotten to close my order, and I was still missing some items. The lady on the phone was sympathetic and promised to fix everything, but it took another week for me to receive my items.

When I called customer service again, they told me that they had 10 of the items I needed in-store, but when I arrived, they didn't have them. I asked to speak to a manager, but the lady who came over wasn't very friendly. She told me that they couldn't guarantee a delivery and that other people were waiting. I was frustrated with the lack of customer service.

In the end, shopping therapy didn't help, and I needed professional help for my nervous breakdown. It turns out that my medical insurance doesn't cover "nervous breakdown after shopping in Ikea." Despite all the frustration, I'm still a loyal customer, but I hope that Ikea can improve their customer service in the future.

I used to be a big fan of IKEA, but my recent experience with their customer service has left me extremely disappointed. I purchased a couch and a few other items, but when the couch arrived, the parts didn't fit properly and the frame was compromised. I contacted IKEA and sent them pictures, and they said they would send me a whole new couch minus the covers. However, the delivery was delayed due to COVID, and when the couch finally arrived, it was only part of the couch.

I called customer service multiple times, but I was either put on hold for a long time or hung up on. Finally, I was able to speak to someone who told me that they had made a mistake and would send me the rest of the couch parts in a day or two. However, I never received any notification from them, and the huge box that we did receive had to be stored in our house until the other box arrived.

To make matters worse, my wife was late in her pregnancy at the time, and we now have a newborn baby in our small home with a mega box taking up space. We have made many purchases from IKEA in the past, but this experience has left a bad taste in our mouths, and we will not be making any large purchases from them again.

Overall, I am extremely disappointed with IKEA's customer service and would not recommend them to anyone.

I gotta say, I'm pretty disappointed with ESHOP IKEA of GREECE. I mean, I love their furniture and all, but when it comes to customer service, they really dropped the ball. Back in November, they charged my credit card twice for a total of 336.83 ?. And since then, I've been trying to get in touch with someone to fix the issue, but it's been crickets.

I've called customer service multiple times, and each time I get a different person who tells me they'll look into it and get back to me. But do they ever get back to me? Nope. Nada. Zilch. It's like they don't even care that they took my hard-earned money twice.

Honestly, I'm starting to lose my patience. It's been over a month now, and I still haven't received any information about what's going on with my refund. I'm not even sure if they're actually doing anything to fix the problem.

I know mistakes happen, but it's how a company handles those mistakes that really shows their true colors. And so far, ESHOP IKEA of GREECE is not impressing me. I just hope they can get their act together and give me my money back soon.

I recently made an order on Ikea.gr and was excited to receive my items. The delivery date was communicated to me through email and text message, which was very helpful. However, when the delivery date arrived, my items did not come. I was disappointed and frustrated, especially since the website indicated that the transportation company had already delivered my items.

I understand that technical issues can happen, but what I don't understand is the lack of communication. It would have been helpful to receive an update or explanation about the delay. As a customer, I value transparency and honesty from companies.

Despite this issue, I still appreciate the convenience of shopping online at Ikea.gr. The website is easy to navigate and has a wide selection of products. I also appreciate the affordable prices and quality of the items I have purchased in the past.

Overall, I hope that Ikea.gr can improve their communication with customers in the future. It would make the shopping experience even better and show that they value their customers' time and trust.

I recently had an experience with IKEA that left me feeling frustrated and disappointed. While I love the furniture and home decor options that IKEA offers, my experience with their delivery and assembly partners was less than ideal.

First, my furniture delivery was scheduled for a four-hour window from 9 am to 1 pm. However, the delivery company did not arrive until 3 pm, causing me to be late picking up my children from school. When I tried to call the delivery company to get an update on their arrival time, I was on hold for over an hour before giving up in frustration.

When the delivery finally arrived, the drivers insisted on taking a photo of the furniture together before bringing it into my home. This meant that they had to put all of the furniture in one room, even though it was supposed to go into two different rooms. This was a minor inconvenience, but it was frustrating nonetheless.

To make matters worse, IKEA recommended using Task Rabbit for furniture assembly. I was excited to hear about this service, as I wanted my furniture put together by experts and the appointments seemed to be quick. However, I quickly realized that Task Rabbit is made up of independent individuals doing the work. I made an appointment for the next day, but the individual canceled the appointment at 9 pm the night before. I then made another appointment for the following day, but that individual changed the appointment to Saturday hours later. This was incredibly frustrating, as I had to take time off work to make these appointments.

Overall, I was disappointed with the reliability of both the delivery company and Task Rabbit. While I cannot speak to the quality of their work, I do not plan on using Task Rabbit in the future due to their unreliability. I also question why IKEA would work with and recommend a company with so many negative reviews. As a busy working parent, I need reliable services that I can count on. Unfortunately, my experience with IKEA's partners fell short of my expectations.

I recently ordered from IKEA, and I have to say, it was quite the experience. I don't think I'll be ordering from them again anytime soon. My company was in the process of renovating our office, and we needed everything to be done quickly and efficiently so that we wouldn't lose any revenue. We ordered two desks from IKEA, and we paid a whopping $349 for shipping. We scheduled everything around the arrival of the desks, as they were the most critical part of the renovation.

However, things didn't go as planned. We received an email from IKEA saying that the shipping company would contact us within 2-3 business days. But after 5 business days, we still hadn't received a call. So, we decided to call IKEA ourselves to see what was going on. They tried to connect us with the shipping company, but we were put on hold for 30 minutes with no response. We then decided to call the shipping company ourselves, but we were put on hold for a whopping 2 hours! We couldn't work or take calls during those 2 hours, which was incredibly frustrating.

The next day, we called again, only to be told that the shipping company was closed the previous day due to bad weather. We were never informed of this by IKEA or the shipping company, which was incredibly unprofessional. IKEA should have known this and been able to answer our questions.

Finally, after multiple attempts, we were able to get ahold of the shipping company. We were put on hold and rerouted multiple times until we finally got the appropriate tracking number and the number for the local shipping company they used. We called the local shipping company, and after being put on hold again, they finally told us that we should have received a call and that the desks would be delivered.

Overall, I think IKEA needs to figure out their shipping process. This whole situation could have been avoided if they had just contacted us and kept us informed. It's a shame because they could have had multiple loyal customers if they had just done the proper thing.

I recently had an experience with IKEA that left me feeling extremely disappointed. My husband and I purchased a day bed for our 16-year-old daughter, and we were told by the department manager that a queen bed would fit when pulled out. We even questioned this because we knew that two twins are the size of a double, but we were assured that a queen would fit. We spent over 10 hours putting the bed together, following the awful directions provided. Once we finished at midnight, we tried to put the queen bed in and, of course, it was too big.

We spent hours on the phone with customer service, trying to figure out what to do. We were finally told to break down the bed and bring it back to the store, where we would receive a store credit. We did just that, bringing back all the parts, including the hardware screws and nails. However, when we arrived at the store, we were told that there were no notes on our conversations with customer service and that we would not receive a credit. We were asked to speak to a manager, who was incredibly rude and even had security ask us to leave. We felt like we were being treated like criminals and were accused of lying.

We called customer service again, and they said they would investigate the situation. However, they claimed that the bed was not returned or left at the store. We know for a fact that we left the bed there, but IKEA would not supply us with any camera footage to prove it. In the end, our family lost over $300, and we were left feeling frustrated and angry.

This was our first time visiting the IKEA store in Tampa, and we spent over $800 on our purchase. However, we will never shop there again and have been telling everyone we know about our terrible experience. While IKEA may be a good place to buy small items like plates, I would be very wary of purchasing furniture or kitchens from them, especially at the Tampa location. The behavior of the managers was truly disappointing, and I hope that IKEA takes steps to improve their customer service in the future.

I recently visited the IKEA Conshohocken store and was excited to purchase 3 sofas and other items totaling over $2500. However, my experience was not as smooth as I had hoped. The store informed me that they could only deliver 2 of the sofas and did not have the third one in their warehouse. This was disappointing as I had paid for flat rate delivery and expected everything to be delivered. They did not make any exceptions or offer any compensation, even though this was not my fault.

Despite this setback, I agreed to take one sofa home with me and the store said they would help me with the order. I paid for everything and drove back home, eager to set up my new furniture. However, when I opened the sofa cover, I realized that they had given me a cover for a chair, not a sofa. I immediately contacted customer service and spoke to Tiffany, who was very rude and unprofessional. She informed me that I would have to drive back to the store to return the cover and get the correct one. I explained that this was not my fault and that they had already made a mistake with the delivery, but she did not seem to care.

I was put on hold for 55 minutes, and when Tiffany returned, she told me that there was nothing they could do. I asked to speak to a supervisor, but she put me on hold for another 15 minutes before telling me that there was no supervisor available. I requested a call back and documentation of the incident, but she then told me that a supervisor was available. I was put on hold for another 10 minutes, but then the call was disconnected.

As someone who is due to give birth in 10 days, I was extremely frustrated by this experience. I had paid $2500 for my furniture and expected better customer service. I explained to Tiffany that this was a $50 problem and that they should be able to deliver the correct item as a courtesy. However, I was treated poorly and made to feel like a burden. This is not acceptable customer service, and the store, customer service, and supervisor should be held accountable for their unprofessional behavior.

Overall, this was my first time buying from IKEA, and it will be my last. I was disappointed by the lack of customer service and the way I was treated. I hope that IKEA takes steps to improve their customer service and ensure that future customers do not have the same negative experience that I did.

I went to the Logan Ikea store on a Tuesday, October 25th, 2022. I had received a design code on my phone with a price of $1020, and I was excited to get my hands on the items. The staff member checked to make sure that all the items were in stock before I loaded them downstairs. I was happy to hear that everything was available, so I started loading up.

Unfortunately, when I got to the door fronts, which I needed six of, there were only three in stock. This was frustrating because the IKEA system had said they had 12 in stock. I asked to speak to a floor staff member to help me locate the remaining three items I needed for my order. The staff member was direct and told me that it was a cash-and-carry store, and he couldn't source where the other stock was. He checked the system and said that another consignment was due in a few days.

I asked if it was okay to pay the $1020 for the complete item and if they could send me the remaining three doors by courier when they arrived. Unfortunately, the staff member became obstructive when I asked if the remaining three doors could be delivered free of charge since they couldn't find them in the store. He said no, and I was becoming frustrated that the only reply he could give was no. I asked if I could speak to the manager, and he called her. A deputy manager arrived, and she was equally, if not more obstructive, with no compromise whatsoever.

I tried calling Ikea, but they said they couldn't speak to me about a complaint unless it was through email. All I was asking for was that, from a $1020 order, which I could take in my car, and because they couldn't find the remaining three doors, although Ikeas system said they were in stock, could they please send the three doors through a courier at their cost. This was appalling customer service, and I believe social media needs to know what the Logan IKEA store represents in customer service, which is incompetent, unreasonable staff, who have very few customer service skills.

I recently ordered a desk from IKEA as a Christmas gift for my partner. I placed the order on November 25th and scheduled the delivery for December 20th, giving plenty of time for it to arrive before Christmas. However, the 20th came and went without any contact from North American Logistics (NAL), the company that IKEA uses for deliveries. I was quite disappointed and decided to call IKEA to inquire about the status of my delivery. To my surprise, they informed me that my desk had arrived at the NAL warehouse on the 18th, but there were no notes as to why it wasn't delivered. I rescheduled the delivery for the 23rd, hoping that it would arrive before Christmas.

Unfortunately, the 23rd came and went, and I still hadn't received any contact from NAL. I tried calling them twice, but each time I was hung up on. I was quite frustrated and disappointed that my Christmas gift wouldn't be delivered until the 27th, which was after Christmas. I cannot recommend a company that can't deliver a parcel on time, especially when it was ordered a month in advance. The lack of communication was appalling, and I will never order from IKEA again as long as NAL is in charge of delivery.

To make matters worse, NAL once again failed to deliver the package on the 27th due to a light dusting of snow. They wanted to reschedule for another week out, which would have meant a Christmas in July situation. I called IKEA support and spoke to a representative named Ethel. She didn't want to reimburse my delivery fee of $300 and basically said that I was at the mercy of NAL. I suggested that if she could reimburse me for the delivery fee, I would wait until January 3rd for the table. It seemed like a fair compromise given the situation that NAL had put me in. However, Ethel refused to give me the reimbursement and instead suggested canceling the order altogether. I was quite frustrated with her lack of deescalation skills, and I decided to cancel the order.

In the end, I purchased a table from Wayfair for $600, which was $200 more than what I would have paid at IKEA. However, it was worth it to avoid the terrible customer service and lack of actual service that I experienced with IKEA and NAL. I cannot recommend avoiding them enough, and I hope that NAL bankrupts itself. Good luck to anyone ordering from IKEA.

Furniture purchased on 28 May, 2023 from IKEA Varna, Bulgaria with delivery date 3 June, 2023. Not delivered. Called IKEA Varna. Was transferred to a transportation company who answered that they will not deliver on 3 Jun, but on 5 June, 2023. Didn't accept and called back IKEA Bulgaria to escalated. Escalation and a call back was promised by the call center. No one called.

Four people are waiting for a half day now not knowing what to do.

On Sunday, 05/14/2023, I made a cash purchase of a sofa and chair at the Tempe, AZ store. No one bothered to tell me that all purchases from IKEA are assembly required. Except "as is." products. So, I was told to drive 35 miles one way back to the store of purchase to do a return which I did. They set up the return. Since the products were delivered, They have me scheduled for a pick up on Tue, 05/23/2023. Since I did not know what time on Tuesday, I called IKEA at around 8 AM (PDT) Tuesday morning to see what time they'll be here. I was told in no uncertain terms "18:21." I said okay. So 18:00, 6 PM, came and I hadn't heard a thing. so, I called back. The agent said she saw nothing for Tuesday, 05/23/2023 but on Tuesday 05/30/2023. In effect, this means that the returns person at the store on Sunday 05/21 and the phone agent on the morning of Tuesday, 05/23/2023 both blatantly lied to me. The phone agent put me on hold to verify the request and came back and told me they will be here at 18:21, Tuesday 05/23/2023, to pick up my return. This type of behavior, out right lying to a customer, from employees of a major retailer like IKEA, is totally unacceptable, particularly since I would have been disappointed, because of the long delay in getting your product back and me getting my money back having to wait almost 10 days from the return initiation date, I would have said okay.

I received a BROKEN replacement of my original BROKEN piece.

Hello, I purchased a Vihals in New Haven, CT on May 1st. It came with a broken piece and the replacement part came even more broken!

- A piece came broken when I bought it.

- I called IKEA and was told that a replacement would be shipped to me and that New Haven didn’t have it in stock and Paramus, NJ would ship it to me.

- I was advised to check for tracking number in 48 hrs. I followed up days later bc I didn’t receive a tracking and I was told that it hasn’t shipped therefore no tracking and there was no timeline about when it will ship: “It’ll ship when it ships”.

- I called again and was told that Paramus, NJ never shipped it and it was out of stock there and the request would be handled by New Haven, CT.

- Days later, New Haven shipped it and I had to leave work to be home as HOA doesn’t allow big boxes sitting outside for hours.

- That replacement piece CAME BROKEN TOO!

I have had enough and requested a refund. I am told by IKEA that in order to get a refund, I need to return the pieces on a scheduled date (which involves me taking time off work AGAIN to give back all the pieces that are not even in boxes anymore… and I can’t leave them outside my condo waiting there without me there bc it’s a pile of mess and not allowed per HOA). Or, to return it to the store which involves asking a friend AGAIN to take me over an hour away to the store to return what he took me there to buy originally. I can’t fit in my car. It’s more time and money AFTER I gracefully them a chance to make things right by sending me a replacement part and they made things worse by sending me an even more broken one! And wasting more of my time (and wages by waiting for the piece and now want me to waste more time waiting for them to pick up their junk).

I was gracious before and I understand that things happen but this is the last straw after a second broken piece! Now I am furious and livid! The replacement of the replacement is broken AND I am expected to experience even more aggravation from IKEA by waiting for a scheduled pick up of their pile of junk or me inconveniencing a friend bc of the poor quality and poor customer service. I had been loyal to IKEA since 2008, in 3 countries and 5 houses. This is outrageous! How much more do they want to endure?

Pictures are not enough proof for them. Attached is the broken replacement and the original broken piece. They want to make it impossible to get a refund. Again, this is not a first time broken piece. This is a case were the replacement of the broken piece was broken too, yet I am expected to keep jumping hoops and loops to get a refund.

Both pieces came from New Haven, CT store.

purchased two sofas last September 2022. Raised a complaint February 23 that the sofa was becoming saggy and leaning into a corner. I wasn't happy about how it looked and felt after such a short time. I wanted to return it for a refund or exchange to a more supportive Model. A furniture doctor came to inspect on behalf of Ikea and said it was just general wear and tear and not a manufacturing fault. Shocked! I was told by Ikea that they would do nothing to resolve my complaint.

How can I have wear and tear on my sofa to this extent in just 6 months, with only 2 two people in my household who work during the day? Design fault, absolutely. It causes back pain too. I am not happy.

These are the details for the concerned order:

Service A: Furniture Assembly Service

Date and Time: 03/29/23, 08:00 - 11:59

The items were delivered at around 10:15 am. Since I did not get any texts informing me of the name and contact details of the assembler (which i needed to get a work permit from the condominium’s PMO) from IKEA, i decided to call your hotline at 10:53am. I reiterated that I can only accommodate them until 12noon for the following reasons: (1) that was the agreed date and time of delivery and assembly that i chose upon payment; (2) i chose that date and time because I have other matters to attend to and hence scheduled other appointments at 1pm onwards; and (3) the condo does not allow work to be done beyond 12nn, which means the assembler has to come back again in the afternoon (which again is not possible due to reason 2).

I asked the agent to ask XDE the name and contact number of the assembler. I also asked what time the assembler will be arriving. The agent told me that he had to end the call so he can call them. I requested that I’ll be put on hold instead since the IKEA hotline was experiencing glitches (i.e. my calls got cut off even before i was connected to an agent and i had to call 4x to get through). While on hold, the call got cut off again.

While waiting for the agent’s call, I tried calling the assembler at 11:14am. The assembler said that he is still completing an assembly work for another customer. I told him that the agreed time for assembly was from 8am-11:59am and if he cant make it he should contact his supervisor to send someone else instead.

I called the IKEA hotline again at 11:17am and this time i spoke with another agent. I informed her of the issues I’ve been facing. She said that she will call the assembler and XDE but she had to end the line. I asked to be put on hold but she refused. I asked to get a call back but she never did.

I called the IKEA hotline again at 11:37am and was able to speak to the first agent. He said that there were no available assemblers so the assembly will be rescheduled to 1pm.

First, IKEA and/or XDE did not contact the customer to monitor if the items were already delivered to arrange the assembly right way. They did not even send the contact details of the assembler beforehand to enable the customer to get a work permit.

Second, I was not contacted by IKEA even if they promised to do so. I was the one who called XDE and IKEA.

Third, IKEA did not inform me nor get my consent before my assembly appointment was rescheduled.

Fourth, the IKEA agent (first agent) was very rude and not helpful at all especially when I was already in distress as I have another appointment at 1pm. Kindly check the transcript of the conversation. He was no longer responsive to the issues being raised and uttered “I don't care”. He did not contact XDE right away since the second agent that I spoke with was the one who contacted XDE. When I called this agent at 10:53am he should’ve coordinated with XDE to assign a different assembler.

Fifth, this has not been the first time that you failed to comply with the promised time for assembly. Although it was your 3rd party provider (XDE) who failed to do its part, IKEA should stay vigilant in maintaining the quality of the services you provide even if it is outsourced to a 3rd party.

Last, IKEA is very strict with the rule that if the delivery and assembly has to be scheduled, a fee should be paid by the customer. But when it is IKEA and/or XDE who fail/s to come on time, no penalty is given. In my case, I was the one to contact XDE(duration of call: 2 minutes) and IKEA (duration of call: 36 minutes) using my mobile number. IKEA did not try to warn me that the assembly will be late so i could be able to rearrange my appointments. But instead, I was forced to cancel my 1pm-onwards appointments since I was informed late. And on top of that, i was insulted and disrespected by your agent (Marvin).

As of 1:06am, i called the assembler. He said that he just about to leave. And when I asked what’s his ETA, he refused to give a time. I then said I cannot wait the whole afternoon. Now i have to wait until your assembler comes. No calls from IKEA to inform me of this development. IKEA did not even follow up with XDE.

I ordered a product costs about 90 euros. I applied a voucher of 25 euro and when i canceled that order I didn´t get back the money of my voucher code. I just got back only 65 euros only. So I would like to get my refund for the voucher. The Auftragsnummer is [protected]. I will attach all the details regarding that with thisemail. Kindly provide the refund asap.

I had placed an order with IKEA over a month ago and was provided with an estimated delivery date of 3/7/23. As the time got closer to this date, I kept checking the order status for any updates and everything appeared as expected.

According to IKEA, I should have received a call from the delivery company the night before the delivery date to let me know the 4-hour window when they would be coming out. Not having received any calls on 3/6/23, I reached out to IKEA for an update since their website still had the original information on it. I was told to expect a call from the delivery company "soon" with no further information provided or any indication that there was a problem with the order.

Not having received any other communication either from IKEA or the delivery company, I reached out again on 3/10/23 seeking further information. Customer service transferred me to the "resolution" department where I got to speak with Bridgette (sp). After multiple apologies and excuses for not providing any communications for this order and me asking to speak to her manager, she offered to call a manager at the delivery company (CRST).

After being placed on hold yet again, she advised me that a manager at the delivery company said they were having issues with deliveries in the area, presumably due to weather conditions. LIE #1 (see below). At this point I insisted on speaking with Bridgette's manager as she was of no further help to me. Got transferred to Cory White (assuming this was his real name) who again put this off on the delivery company. After more arguing and frustration, I find out from him that Bridgette did not in fact speak to a manage at the delivery company but to customer service only. LIE #2.

Finally got Mr. White to call the delivery company in the hopes of reaching a manager there. More hold time and... no luck! He promised that someone from the delivery company would call me back and that there would be a note on my order to contact me with any updates.

The delivery company was very prompt in calling me back. I learned from that person that weather is NOT the cause of the delay as I was told by IKEA. At this point still no resolution and not even an estimate of when a delivery would be made, over a month later.

So, to recap:

-- Order placed with IKEA over a month ago.

-- Expensive shipping charge ($299) not fulfilled.

-- No communication whatsoever from IKEA regarding any problems or delays of the order.

-- No one at IKEA would own the problem with the order, putting it off on a "third party".

-- No explanation for lack of any timely or accurate communication

-- Outright lies by resolution department rep and her manager

I am writing to express my disappointment and frustration regarding an incident that occurred at the IKEA showroom last Sunday. While we were walking through the showroom, my son stepped on a large nail, which cause my ten years old boy's foot to bleed and his shoes to tear. Despite seeking assistance from the staff on site, I was only provided with basic first aid treatment, including disinfection and a bandage. The accident was located at showroom number 18 at Emeryville, California. on 2/19/2023 about 4:30pm.

I was extremely concerned about the severity of my son's injury and requested that the staff call 911 for immediate medical attention. When the paramedics arrived, they informed us that it was necessary to administer a tetanus shot ASAP with our family doctor. However, despite assurances from IKEA staff that their insurance department would be in touch with me, I have not received any response from them to date.

I am deeply disappointed with IKEA's lack of urgency and follow-up regarding this incident and am now writing to demand compensation for the inconvenience and distress caused to me and my family. This was a serious negligence on the part of IKEA, and I expect prompt action and resolution to this matter.

I urge you to take this matter seriously and respond to my complaint with a detailed plan of action to address my concerns..

I Already had bad experience with led light in the past so, I bought 2 Hovnas floor lamp because the bulbs were replaceable.

Article Number: 803.887.90

"The light bulbs are pre-mounted but can be replaced when needed. Available as a spare part."

Then I tried to order several bulbs for replacement, to be ready when it will be needed. (This room need to be always perfect. )

Online this part is out of order. Then I went to the store, but the worker told me it was no way to order those bulbs.

So, I need someone responsible and able to order those 24 bulbs for me. It has to be a way to get them because those light are still for sale with bulbs on

Regards.

Sonia Corridon

I bought Racka curtain poles, in SILVER 9 months ago. Since then the RAFFIG silver finials have been UNAVAILABLE throughout the UK and I'm at a loss to understand why, when you still sell Racka curtain poles in silver, white and black but only sell white and black RAFFIG finials!

Neither the black or white Racka are any good if you have SILVER CURTAINS!

Please explain.

Respected Sir, Recently I purchased 2 chairs first time online from you and found the following deficiencies and am unhappy about this.

1, No spanner inside to assemble.
2, Unbalance legs.

3, 50% Discount was mentioned on MRP INR 1400, but while receiving the consignment note and at the time of ordering online, while the Tax invoice received and found MRP INR 840, no discount passed, Misleading us.

There must be an error that requires solving as early as possible to win customers' faith in you as you have in other countries and people.
I am from India, my order details are here. No: [protected] dated 8.1.2023

We are moving addresses. We spent a lot of time choosing furniture in IKEA Switzerland and paid thousands to have such delivered to our new address - weeks ahead.

We decided to check closer to the committed date of delivery and installation of Furniture.

IKEA Cancelled the order. After hours on the phone they don't say why they cancelled, or who cancelled and provided no solutions. THEY WOULD NOT EVEN PUT US THROUGH TO SOMEONE INCHARGE

This has screwed up our move and created real agony and unnecessary costs.

They seem to have the worst customer service on the planet. Never seen anything like it from a big company.

We were recently charged TWICE on our AmEx the exact same amount for a delivery that never arrived - $789.39 from Ikea. And if that is not bad enough, we have been waiting for over a year to complete our Pax Closet and every time some small part of the order arrives we are charged a delivery fee that ranges from $49 to $99. If we had known about the likely delays and difficulties in predicting arrival of materials we would never have gone with Ikea. Being double charged in Oct for $789.39 is insult to injury. Ikea should refund ALL delivery charges, apologize, and help us secure our 6 missing parts since we already spent thousands of dollars on Kitchen and Closet materials from Ikea. And they clearly need to fix their billing. If they help us resolve the issues we are happy to work with them...Thanks