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Hotels.com review: Hotel room

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4:10 pm EDT
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The website states that the rooms are soundproof however they are not. This was one of the reasons why we booked this hotel however we can hear a generator outside aswell as traffic noise and noise from other rooms. The hotel has confirmed to us that none of the rooms are soundproof therefore this was advertised incorrectly on hotels.com.

The hotel room is dirty with hairs down the side of the bed and all in the shower. The rooms are completely different to the website pictures in which the bed is against the window with a platform area around therefore no room to get out if you need the toilet. We have raised these issues with the hotel and were told several times to come back at 3pm as they would have an alternative suitable room for us. However after returning at 3pm, we were told by the manager that the hotel is fully booked now and that there is nothing they can do for us. We are obviously extremely dissatisfied by this. They then said that our room was cleaned for us yet when we have returned back to our room the hairs are still there leading me to believe that this still hasn’t been cleaned properly.

Desired outcome: We want to be compensated for being advertised a hotel that is not suitable for us and for the inconveniences that we’ve had to endure.

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Hotels.com Category
Hotels.com is ranked 8 among 518 companies in the Travel and Vacations category
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Most discussed Hotels.com complaints

terrible experience!
5
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4
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3
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