Hotels.com’s earns a 4.1-star rating from 4146 reviews, showing that the majority of travelers are very satisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bad customer service & no refund
I made a reservation through hotels.com hotel and it got accidentally canceled. I chatted with several agents over this issue and said no problem checking in and told me I can get a refund for it if I make another exact same reservation on hotels.com. And I got a confirmation email from the hotel and then when I rechatted regarding this, agent said I need to wait for few hours to make another reservation for the same dates and this another reservation did not work even though I kept watching and trying to make reservation on the site.
And they said the only date I could make reservation is on the day I cannot make it.
Because of this, I had to get on 15 hour ride on the bus to get there without hotel to stay. I could look up another cheap hotel to stay but stilll i was embarassed about this. my mom got sick due to a long bus trip. I am very upset about this not able to get a refund and make another reservation.
business as a whole
I spent an hour on the phone being transferred all over trying to ise my hotels.com card i asked supervisors and all n got no where no room after an hour by this time this company shoulda made right by a discount or free nights stay but nope not hotels.com i never have ised this company ever after an hour n half i gave up and im call better buisiness beareau as hotels.com does notcare about the customer or how they treat u wont help u and when asked for corporate all u get is some random gift card num er this was a gift to me its the worst gift i ever received ill never ever book with this company unpolite unhelpful and plain refuse to answer corporate phones. Or help when they themselves have put u throughplain hell all for a one night stay...
rewards points being denied
I have been trying to gain my rewards for a PAID booking in Spain and no-one in Hotels.com will award my points.
I PAID for two rooms for 3 nights = 6 nights rewards.
I am told as I did not sleep in the room, they will not award me my points.
Legally this is incorrect and their policy they keep spitting back at me does not cover PAID bookings. IT is only for non-paid no-shows!
I work in the accommodation industry and there is a difference. If our clients paid for their rooms - they get their reward points!
paid room not available upon arrival
I reserved 3 hotel rooms at the Quality Inn in Morganton, NC for October 4, 2019. Upon arrival, I was told that they only had 2 rooms for me and I had a work crew of 6 so we needed the 3 rooms that we had pre-paid for. They only had two rooms. The work crew was all in one vehicle and had to go to another hotel and find rooms where they could all 6 stay at the same location. Quality Inn said that they would not issue a refund because they had the two rooms available and we should have taken the two rooms. That was not possible! They had to all stay at the same location so they had to go to another hotel. I called Hotels.com to complain and ask for my money back. They said the hotel is refusing since they had the two rooms available. I did not reserve 2 rooms! I reserved 3 rooms! I deserve ALL of my money back as we could not stay at Quality Inn Morganton and had to spend more money to stay somewhere else. We have been with Hotels.com for many years and use your company for all of our bookings. WE ARE NOT HAPPY WITH THIS RESULT! We should not have to pay one cent to Quality Inn as we did not stay there because they did not have the 3 rooms that we booked and paid for. Please help me get my $268.99 back along with my reward money that I also used to pay for this stay. The confirmation number of the booking was [protected].
Thank you for your response and help. We would like to continue to use Hotels.com but the result of this will determine that. We own a business and use you all a lot but never again if this is not resolved.
Sincerely,
Karen Lamm
[protected]
Also, the lady at the desk at Quality Inn Morganton NC kept saying "This is a 3rd party booking, and we don't have it." So they were putting us down for booking through Hotels.com.
hotel (thriftlodge moose jaw, canada) confirmation # [protected]
When we went to check in on September 28, 2019 we realized the hotel was not in Moose Jaw. During the two weeks that I was on vacation, I stayed in other hotels that I booked with Hotel.com. All were ok but this one. My confirmation # was [protected] and the address showed Highway 1 East, Box 936, Moose jaw. The box maybe in Moose Jaw but the hotel is not. I asked the clerk to cancel my reservation, but she said she could not. I looked for some kind of contact on my reservation and could not find one. This hotel is not only outside of Moose Jaw, but it is also run down. I would like my money refunded for this hotel because it was not as advertized. I have contacted my visa and will be making a complaint. However, I hope you will refund my money before visa takes action.
hotel accommodation
My name is Mark Kaufman and my son and I stayed there 9/27-9/29. My son was playing in the Las Vegas Electric parade. He is a DJ. We registered Friday night and his show was Staturday at 2:00. On Saturaday we noticed that there were no knobs in the shower. (can't figure out how a room can be given out like this) We called down to the reservation desk and told them of the situation. They told us that they would give us another room. So we had to pack up, wait about an hour and move to another room. Meanwhile it is already 12:30 and my son was in danger of being late. When we got into the room there was only a King bed. We called down to the reservation desk and let them know and again they said that we would be switched to another room. We couldn't wait at that time to be switched because my son was already going to be late. When we got back we packed up again and switched rooms. This was a tremendous inconvenience for us and I asked that our stay be refunded. They told me that because it was booked through a third party that they couldn't do that (which is very convienent). Instead they refunded the resort fee and gave us a food credit. Not what I was looking for as I mentioned that this was a terrible inconvenience for us and my son was late to his performance. As I appreciate the concessions that the Golden Nugget made, I feel that it doesn't even come close to what should have been made. Telling me that there was nothing you could do because it was billed through a third party is unacceptable. Casinos make concessions all the time and take full responsibility for there errors and guests issues. I really do not expect a response back because on your scale this probably is low on the totem pole but I felt that I needed to write this emial. If you need to look up the reservation, we booked it under my sons name... Jason Kaufman through Hotel.com.
terrible customer service and outright lies
I am a regular Hotels.com user and I will NEVER use them again… BEWARE
We used Hotels.com to plan stays for our trip to Russia, Belarus, Lithuania, Latvia & Estonia. When I found out that one of the hotels booked was far below the standards of a hotel you would want to stay in, I went online to cancel (we were within the cancellation period). Unfortunately, Hotels.com "Your Bookings" area of the website was down. I proceeded to use chat to try and cancel. The representative on the chat told me that section was down for them as well and that I would need to call later to cancel, but that our request was logged in the chat. I went back into Hotels.com and booked the correct hotel and moved on.
When I called back to cancel I was told that it was outside the cancelation policy and that Hotels.com would call the hotel and see if it would be ok, to which the hotel rightfully said no. Hotels.com told me there was no record of their site ever being down, or of me having a chat, but that when I was back in the US I could call up and have them look into it.
Back in the US, I called to request the refund. I was again told that their site was never down, and that the hotel said no, so I was out of luck. After some arguing about this, the representative said "let me get my manager". After a brief hold, the manager got on the phone - with the exact same voice as the rep - and stated that he would take the confirmation number from the reservation and have their investigations team search the chat logs from that day and find my conversation, and that they would get back to me in 24-48 hours.
4 weeks later and still nothing. I called again and was told all the same stuff - that their site wasn't down and the hotel said no to the refund. I asked them to escalate the call more than 10 times during the 45-minute call, which never happened, though I was placed on mute for 10 minutes without notice before being told that their site was never down and I was wrong. Finally, after more arguing, the rep said they would get their manager - again, they had the exact same voice as the rep, so I'm thinking there is no such thing as a manager, but rather a really shady policy for customer service. The manager proceeded to ask me full details about what happened, then hung up on me.
no confirmation sent but paid for room
sent you all the details . very annoyed and disappointed abut this. have to pay hotel direct.
57 euro paid long beach hotel in newquay cornwall. how can this happen. 3o of September 2019. annoying and frustrating for me. sent them all details. my email is [protected]@yahoo.co.uk. eileen corkery name . at long beach today and have to pay direct. puts me off using a website again.
f
just annoyed and frustrated how can this happen
redeeming night
When I was booking for hotel Tito last night, the app showed an option to apply the redeeming of one free night and I clicked to redeem.
However at the payment page, it keeps saying there is an error without stating what is the error. It keeps repeating and I need repeated fill in the payment info.
After wasting so much time in repeated attempts, I tried not to opt for the redeeming of night. Finally my booking went through.
I would like to complain the misleading choice of redemption and the useless error message which didn't point or explain the problem.
I ended up not able to redeem the free night which I originally intended to. Wasted time and creates frustration and ended up wasting the free night.
Kindly upgrade the deficiency in the interface and I would like a compensation.
overcharge on reservation of hotel
Hotel.com website quoted different price on website for our one night stay in Singapore tonight but I was charged much more on my credit card, in fact I was charged close to 70 dollars more than what I was quoted upon booking. This is deceptive and frustratiing and I will not be recommending hotels.com to anyone. I am requesting a full refund for the stress this has put my family through. Refer to confirmation number [protected]. This has been a terrible event.
incorrect reservation
I booked a motel in Old Forge, NY for September 21, 2019 check in and check out September 22. The reservation was made on September 3rd. My wife and I arrived at the motel on September 21st and found we did not have a reservation. In checking further the front desk noticed that we were scheduled for September 12-13. We did not book this reservation for September 12-13, we booked it for September 21 to 22 to stay after a wedding we had been to. Hotels.com is putting the blame on the motel we were to stay at. It was not their mistake. It was Hotels.com who made the mistake and booked us incorrectly. Since we got to the motel and found we didn't have a reservation, we also found that they had no vacancy as did most other motels in the area. We finally found one that cost us more than 3 times what we would have paid, which we actually had already paid. We booked and paid for the room for $76.96 and had to pay $246.81 for the room we found. If we could afford $323.77 for a room we would have booked one for that price. I assumed that the booking was done correctly. We are full time caregivers to my 96 year old mother with dementia and have limited time to make our plans. I expect that you will reimburse us for at least the $76.96.
Please respond to Thomas Dickinson at [protected]@hotmail.com
Confirmation # [protected]
hotel booking
I searched for two bookings on the Australian hotels.com page. The URL clearly states hotels.au in it, the Australian flag is present in the top right corner of the screen and AUD for the currency is also indicated. I made two bookings of $270. Then my bank statement had two payments of $400AUD taken from it. I contacted Hotels.com through their online chat service. The agent told me I had booked through the American site and was quoted in US dollars and hence when it was converted to AUD I was charged more. I explained I hadn't used the American site and they clearly have a glitch and I could send screenshots to prove it. The agent just said we don't have an email and you can't send screenshots (pretty poor customer service to not have an email I can send this to to prove your glitch). When I asked what about the fact I've been charged $250 AUD more than I expected and am now out of pocket for that money and that Australian Consumer Law means your prices have to be correct. The agent just said they couldn't do anything other than escalate my concern and wait for an email.
hotel booking thon lofoten
Misled by Hotels.com website which shows pictures of a superior room which would cost me another 300 Norwegian Krone per night.
Instead I am in a small room at the back of the hotel with very small window and no views.
The superior room shown on the Hotels.com website where I made my booking has harbour / sea views.
I hate being ripped off. Not sure I will use Hotels.com again.
no balcony with seaview as picture shown. no balcony at all!
I booked 1 (last) apartment in Caleta Homes for 3 nights from Sept. 20 as pictures showed it had balcony & sea view, so I assumed it was related to this apartment. Why else would there be a picture of such, when it was the last available. To be sure, I put in special request for the balcony & sea view, but the owner said there is no balcony for this unit & I cant cancel. I am very disapointed, as the very reason I booked this one for me and my little family was that I wanted to have balcony & sea view.
Best regards / Oystein Sunde
email: [protected]@gmail.com
hotel staff, room cleanliness and unhelpful hotels.com
we have come to check in this evening after a long day to go d the room dirty no tv working and no plug socket it for it. Door lock not working properly.I spoke to the owner who was down right rude and told me they would not help.I then complained to hotels.com who said they would offer 20 pounds compensation. I am incredibly angry as I have saved to come and now myself and daughter are extremely scared on a hotel and hotels.com would not refund
trading standards
We were very disappointed with a hotel we found on your website. The hotel in question is "Brook Mollington Banastre Hotel in Chester".
We decided to put our Dutch family there for 5 days at the end of July for our Daughters wedding. It was absolutely appalling, battered furniture, dirty, musty, moldy, and unbelievably outdated, even though they state "recently refurbished" on their page, the rooms look nothing like the photos. What we are wondering is: Why you are still advertising this poor quality hotel? Nearly every single review is bad, it is literally false advertising. We are in the process of reporting them to Trading standards, and Public health. I believe continuing to advertise them would be doing so under false pretences.
I look forward to your response
Denise van Velzen
your photo and real room are different.
My reservation room number [protected].
Hotel name is the Ville Sull'Arno, Italy. I checked in to hotel via Hotel.com. However, the actual room was very different from the picture posted on Hotel.com, so I protested to the hotel's front desk. They say Hotel.com's photos are wrong and they don't know why. I think this is an obvious false advertisement of the Hotel.com because I only choose a room depending on your photos. Please compare attached four your photos before and four real room photos behind. Tae Sig Kim ([protected]@gmail.com)
trying to change my account info phone number... very frustrating
For months now I have been trying to fix a very simple issue. The phone number associated with my account is a very old number. Recentyl a hotely was trying to get in touch with me and eventually emailed me to call them, I of course did not see this email message until hours later. Found out the old number was the number they called. Tried calling customer service, they cannot change customer info. Okay, well then how come everytime I try to fix it the site gives me and error and states" cannot change account information at this time try again later." Told to clear history and cookies etc from computer and try again... really... did not work! Yes, know I have an option to change the number when making a reservation... when I remember. Today it did not show my account info and I called customer service again when I realized it defaulted to the old phone number... she changed it for the reservation. There has to be an easier way of correcting this error.
reservations for the golden nugget hotel for oct
Sept 9 2019
call hotels.com to make reservations for 0ct 3-5 2019. was told total was $412.90
Carolyn Greer 613 W 119th st los angeles, calif. I said if I cancellation the next day
after I call the direct hotel that it was okay. I recieved no email.
I call hotel, com to cancel they have no name, no address, no phone number, no email but hey wer able to take the money out of my account with no record of nothing.
WOW who does that. I call back to speack to the manger RINA and she cant find nothing even with the number I provided from my ccount.
This has ran my blood pressure up. This is scarry, and not setting well with me as fraud.
Rita said I had to go to billinghelb3hotels.com and send where it came out my account.
Or go to my Bank, What a Nightmare
poor room (432) -
Hello,
We have stayed 4 nights at Bahia Resort - San Diego (from 27 August to 31 August 2019)
We paid about 1 200$CAD and carefully read comments before we made our reservation.
We knew the rooms were not in the taste of the day but had been seduced by the location near Mission Bay and the ocean. When we checked-in, the room we was given was poorly maintened (room 432). First, I had to call the front desk because the toilet was clogged even if we have not done anything unusual. The smell was completely disguisting. After sleeping there 2 nights, I decied to go to the front desk to ask for another room because we could no longer endure the smell of mold.
The person at the front desk simply told me that this smell was normal since we were on the edge of the ocean. It wasn't the first time I stayed near the ocean and knew the smell was more due to water infiltration. Moreover, my daughter of 2 years old coughed all night and it was not normal. After arguing, I finally won the case and another room was offered to us. The other room was clean and the rest of our stay was pleasant.
However, we would like to be reimbursed for the two first nights. The amount paid was definitely not worth the service received. Moreover, the hotel offered us nothing as compensation, for example, a meal and were not courteous. English is not my mother tongue and it was a painful experience.
Thank you for your help,
Josée Roy
not worth the price paid
Hotels.com Reviews 0
If you represent Hotels.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Hotels.com
The user-friendly interface of Hotels.com allows travelers to easily search for and compare hotels based on their preferences, including location, price, amenities, and ratings. The website also offers a variety of filters to help users narrow down their search results and find the perfect hotel for their needs.
One of the standout features of Hotels.com is its rewards program, which allows users to earn free nights after booking a certain number of stays. The program is free to join and offers members exclusive discounts and perks, such as early access to sales and personalized recommendations based on their travel history.
In addition to hotels, Hotels.com also offers a range of other travel services, including flights, car rentals, and vacation packages. The website's comprehensive approach to travel planning makes it a one-stop-shop for travelers looking to book their entire trip in one place.
Overall, Hotels.com is a reliable and convenient platform for booking accommodations and other travel services. With its extensive selection of properties, user-friendly interface, and rewards program, it's no wonder why millions of travelers choose to book their trips through Hotels.com.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hotels.com. Make it specific and clear, such as "Incorrect Billing on Hotels.com Reservation" or "Unresponsive Customer Service at Hotels.com".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as booking issues, customer service interactions, discrepancies in charges, problems with the hotel stay, or any misrepresentation of hotel amenities. Be sure to:
- Describe the nature of the issue with Hotels.com in detail.
- Include any relevant transaction details, such as reservation numbers, dates, and amounts.
- Explain the steps you have taken to resolve the issue and any responses received from Hotels.com.
- Discuss the personal impact of the issue, such as inconvenience, financial loss, or disruption to your travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with Hotels.com. Do not include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from Hotels.com, whether it be a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically achievable and clearly expressed.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Hotels.com on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Hotels.com.
Overview of Hotels.com complaint handling
-
Hotels.com Contacts
-
Hotels.com phone numbers800 246 8357800 246 8357Click up if you have successfully reached Hotels.com by calling 800 246 8357 phone number 162 162 users reported that they have successfully reached Hotels.com by calling 800 246 8357 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 246 8357 phone number 298 298 users reported that they have UNsuccessfully reached Hotels.com by calling 800 246 8357 phone number28%Confidence scoreUnited States800 807 6641800 807 6641Click up if you have successfully reached Hotels.com by calling 800 807 6641 phone number 36 36 users reported that they have successfully reached Hotels.com by calling 800 807 6641 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 807 6641 phone number 50 50 users reported that they have UNsuccessfully reached Hotels.com by calling 800 807 6641 phone number4%Confidence scoreUnited States800 224 6835800 224 6835Click up if you have successfully reached Hotels.com by calling 800 224 6835 phone number 4 4 users reported that they have successfully reached Hotels.com by calling 800 224 6835 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 224 6835 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling 800 224 6835 phone number36%Confidence scoreCanada1800 11 142 0791800 11 142 079Click up if you have successfully reached Hotels.com by calling 1800 11 142 079 phone number 0 0 users reported that they have successfully reached Hotels.com by calling 1800 11 142 079 phone number Click down if you have unsuccessfully reached Hotels.com by calling 1800 11 142 079 phone number 3 3 users reported that they have UNsuccessfully reached Hotels.com by calling 1800 11 142 079 phone number17%Confidence scorePhillipines+1 (417) 521-0845+1 (417) 521-0845Click up if you have successfully reached Hotels.com by calling +1 (417) 521-0845 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +1 (417) 521-0845 phone number Click down if you have unsuccessfully reached Hotels.com by calling +1 (417) 521-0845 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +1 (417) 521-0845 phone numberUnited States+44 203 024 8216+44 203 024 8216Click up if you have successfully reached Hotels.com by calling +44 203 024 8216 phone number 59 59 users reported that they have successfully reached Hotels.com by calling +44 203 024 8216 phone number Click down if you have unsuccessfully reached Hotels.com by calling +44 203 024 8216 phone number 86 86 users reported that they have UNsuccessfully reached Hotels.com by calling +44 203 024 8216 phone numberUnited Kingdom+61 280 662 747+61 280 662 747Click up if you have successfully reached Hotels.com by calling +61 280 662 747 phone number 13 13 users reported that they have successfully reached Hotels.com by calling +61 280 662 747 phone number Click down if you have unsuccessfully reached Hotels.com by calling +61 280 662 747 phone number 3 3 users reported that they have UNsuccessfully reached Hotels.com by calling +61 280 662 747 phone number63%Confidence scoreAustralia+64 99 151 135+64 99 151 135Click up if you have successfully reached Hotels.com by calling +64 99 151 135 phone number 5 5 users reported that they have successfully reached Hotels.com by calling +64 99 151 135 phone number Click down if you have unsuccessfully reached Hotels.com by calling +64 99 151 135 phone number 5 5 users reported that they have UNsuccessfully reached Hotels.com by calling +64 99 151 135 phone numberNew Zealand+43 810 310 803+43 810 310 803Click up if you have successfully reached Hotels.com by calling +43 810 310 803 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +43 810 310 803 phone number Click down if you have unsuccessfully reached Hotels.com by calling +43 810 310 803 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +43 810 310 803 phone numberAustria+32 22 008 524+32 22 008 524Click up if you have successfully reached Hotels.com by calling +32 22 008 524 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +32 22 008 524 phone number Click down if you have unsuccessfully reached Hotels.com by calling +32 22 008 524 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +32 22 008 524 phone numberBelgium+45 43 682 330+45 43 682 330Click up if you have successfully reached Hotels.com by calling +45 43 682 330 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +45 43 682 330 phone number Click down if you have unsuccessfully reached Hotels.com by calling +45 43 682 330 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +45 43 682 330 phone numberDenmark+358 972 519 905+358 972 519 905Click up if you have successfully reached Hotels.com by calling +358 972 519 905 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +358 972 519 905 phone number Click down if you have unsuccessfully reached Hotels.com by calling +358 972 519 905 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +358 972 519 905 phone numberFinland+33 157 324 317+33 157 324 317Click up if you have successfully reached Hotels.com by calling +33 157 324 317 phone number 3 3 users reported that they have successfully reached Hotels.com by calling +33 157 324 317 phone number Click down if you have unsuccessfully reached Hotels.com by calling +33 157 324 317 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +33 157 324 317 phone number50%Confidence scoreFrance+49 69 380 789 320+49 69 380 789 320Click up if you have successfully reached Hotels.com by calling +49 69 380 789 320 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +49 69 380 789 320 phone number Click down if you have unsuccessfully reached Hotels.com by calling +49 69 380 789 320 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +49 69 380 789 320 phone numberGermany+353 16 569 439+353 16 569 439Click up if you have successfully reached Hotels.com by calling +353 16 569 439 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +353 16 569 439 phone number Click down if you have unsuccessfully reached Hotels.com by calling +353 16 569 439 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +353 16 569 439 phone numberIreland+39 269 430 760+39 269 430 760Click up if you have successfully reached Hotels.com by calling +39 269 430 760 phone number 2 2 users reported that they have successfully reached Hotels.com by calling +39 269 430 760 phone number Click down if you have unsuccessfully reached Hotels.com by calling +39 269 430 760 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +39 269 430 760 phone number100%Confidence scoreItaly+31 207 006 039+31 207 006 039Click up if you have successfully reached Hotels.com by calling +31 207 006 039 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +31 207 006 039 phone number Click down if you have unsuccessfully reached Hotels.com by calling +31 207 006 039 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +31 207 006 039 phone numberNetherlands+47 23 024 614+47 23 024 614Click up if you have successfully reached Hotels.com by calling +47 23 024 614 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +47 23 024 614 phone number Click down if you have unsuccessfully reached Hotels.com by calling +47 23 024 614 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +47 23 024 614 phone numberNorway+351 707 201 282+351 707 201 282Click up if you have successfully reached Hotels.com by calling +351 707 201 282 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +351 707 201 282 phone number Click down if you have unsuccessfully reached Hotels.com by calling +351 707 201 282 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +351 707 201 282 phone numberPortugal+7 499 272 2035+7 499 272 2035Click up if you have successfully reached Hotels.com by calling +7 499 272 2035 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +7 499 272 2035 phone number Click down if you have unsuccessfully reached Hotels.com by calling +7 499 272 2035 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +7 499 272 2035 phone numberRussia+34 912 757 407+34 912 757 407Click up if you have successfully reached Hotels.com by calling +34 912 757 407 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +34 912 757 407 phone number Click down if you have unsuccessfully reached Hotels.com by calling +34 912 757 407 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +34 912 757 407 phone number100%Confidence scoreSpain+46 851 761 615+46 851 761 615Click up if you have successfully reached Hotels.com by calling +46 851 761 615 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +46 851 761 615 phone number Click down if you have unsuccessfully reached Hotels.com by calling +46 851 761 615 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +46 851 761 615 phone numberSweden+41 445 118 477+41 445 118 477Click up if you have successfully reached Hotels.com by calling +41 445 118 477 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +41 445 118 477 phone number Click down if you have unsuccessfully reached Hotels.com by calling +41 445 118 477 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +41 445 118 477 phone numberSwitzerland+90 212 375 5226+90 212 375 5226Click up if you have successfully reached Hotels.com by calling +90 212 375 5226 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +90 212 375 5226 phone number Click down if you have unsuccessfully reached Hotels.com by calling +90 212 375 5226 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +90 212 375 5226 phone numberTurkey+20 800 844 1089+20 800 844 1089Click up if you have successfully reached Hotels.com by calling +20 800 844 1089 phone number 3 3 users reported that they have successfully reached Hotels.com by calling +20 800 844 1089 phone number Click down if you have unsuccessfully reached Hotels.com by calling +20 800 844 1089 phone number 4 4 users reported that they have UNsuccessfully reached Hotels.com by calling +20 800 844 1089 phone numberThe Middle East+27 214 277 778+27 214 277 778Click up if you have successfully reached Hotels.com by calling +27 214 277 778 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +27 214 277 778 phone number Click down if you have unsuccessfully reached Hotels.com by calling +27 214 277 778 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +27 214 277 778 phone number100%Confidence scoreSouth Africa+86 400 991 1014+86 400 991 1014Click up if you have successfully reached Hotels.com by calling +86 400 991 1014 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +86 400 991 1014 phone number Click down if you have unsuccessfully reached Hotels.com by calling +86 400 991 1014 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +86 400 991 1014 phone numberChina+852 30 774 856+852 30 774 856Click up if you have successfully reached Hotels.com by calling +852 30 774 856 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +852 30 774 856 phone number Click down if you have unsuccessfully reached Hotels.com by calling +852 30 774 856 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +852 30 774 856 phone numberHong Kong+91 124 487 3878+91 124 487 3878Click up if you have successfully reached Hotels.com by calling +91 124 487 3878 phone number 5 5 users reported that they have successfully reached Hotels.com by calling +91 124 487 3878 phone number Click down if you have unsuccessfully reached Hotels.com by calling +91 124 487 3878 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +91 124 487 3878 phone number43%Confidence scoreIndia+81 367 438 541+81 367 438 541Click up if you have successfully reached Hotels.com by calling +81 367 438 541 phone number 2 2 users reported that they have successfully reached Hotels.com by calling +81 367 438 541 phone number Click down if you have unsuccessfully reached Hotels.com by calling +81 367 438 541 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +81 367 438 541 phone number33%Confidence scoreJapan+65 68 185 638+65 68 185 638Click up if you have successfully reached Hotels.com by calling +65 68 185 638 phone number 17 17 users reported that they have successfully reached Hotels.com by calling +65 68 185 638 phone number Click down if you have unsuccessfully reached Hotels.com by calling +65 68 185 638 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +65 68 185 638 phone number89%Confidence scoreSingapore+82 234 800 145+82 234 800 145Click up if you have successfully reached Hotels.com by calling +82 234 800 145 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +82 234 800 145 phone number Click down if you have unsuccessfully reached Hotels.com by calling +82 234 800 145 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +82 234 800 145 phone numberSouth Korea+54 115 354 2374+54 115 354 2374Click up if you have successfully reached Hotels.com by calling +54 115 354 2374 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +54 115 354 2374 phone number Click down if you have unsuccessfully reached Hotels.com by calling +54 115 354 2374 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +54 115 354 2374 phone numberArgentina+55 114 700 2083+55 114 700 2083Click up if you have successfully reached Hotels.com by calling +55 114 700 2083 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +55 114 700 2083 phone number Click down if you have unsuccessfully reached Hotels.com by calling +55 114 700 2083 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +55 114 700 2083 phone number100%Confidence scoreBrazil+54 551 500 1057+54 551 500 1057Click up if you have successfully reached Hotels.com by calling +54 551 500 1057 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +54 551 500 1057 phone number Click down if you have unsuccessfully reached Hotels.com by calling +54 551 500 1057 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +54 551 500 1057 phone numberMexico+44 203 564 5228+44 203 564 5228Click up if you have successfully reached Hotels.com by calling +44 203 564 5228 phone number 19 19 users reported that they have successfully reached Hotels.com by calling +44 203 564 5228 phone number Click down if you have unsuccessfully reached Hotels.com by calling +44 203 564 5228 phone number 19 19 users reported that they have UNsuccessfully reached Hotels.com by calling +44 203 564 5228 phone numberOther Countries+1 (214) 361-7311+1 (214) 361-7311Click up if you have successfully reached Hotels.com by calling +1 (214) 361-7311 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +1 (214) 361-7311 phone number Click down if you have unsuccessfully reached Hotels.com by calling +1 (214) 361-7311 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +1 (214) 361-7311 phone number
-
Hotels.com emailsuserexperience@hotels.com100%Confidence score: 100%Support
-
Hotels.com address5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240, United States
-
Hotels.com social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
Most discussed Hotels.com complaints
terrible experience!Recent comments about Hotels.com company
Requesting a refund for a cancelled reservation due to covid-19Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!