Honda Motor review: Poor services complaint against Honda center Honda avenue expressway Islamabad

Dear Honda Team,

I am regular customer of Honda and used many Honda cars. I purchased Honda civic in 2019/20 and maintained by Honda centers ( hand avenue and Margalla). Mostly I have many complaints from Honda Center ( avenue Honda) but I always ignored as per request of staff. Couple of days ago ( like 1 week ago dated 04-04-2024) I had done my routine visit to Honda avenue Islamabad for oil & filters changed but Honda center staff was guiding me some more work is urgently needed, details are mentioned below:-

1- Engine Oil

2- Oring7.45X3.61

3- Honda CVTF HCF-2 3.5L

4- Washer Drain Bolt 14mm

5- CVTF Change

6- Engine Oil Change

7- Throttle Body Clean with Computer C/UP

8- Valve Clearance Adjustment

9- Brake Services

10- General Checkup

11- Wheel Alignment Wheel Balancing 4 Wheel

12- Catalytic Clean

13- Fuel Injector Services

14- Computer Checkup

15- Electrical Check up

I agreed and paid Rs.53,490/- against for all above mentioned services and Parts. Evidence is also attached for consideration. after completion of require job , I received Gate Pass from Honda Avenue and come back my home and parked my car in parking.

After two to three days during using car , I observed abnormal sound from front of my car near wheels but due to not using long drive I did not clarified what is actual issue. So finally, I decide for again visit to Honda for solution and satisfaction but due to EID holidays Honda Center was closed. Right now, I observed abnormal sound increased and car condition is not useable. So right now, I checked my Car left wheel Brake Caliper is loos and nut bolt is missing due to this my car is giving abnormal sound and creating problems. I know and also informing you during Car servicing from Honda many junior Helper was working on my car and that time I complained concern officer.

Due to Poor and unjustified services from Honda Avenue Center ISLAMABAD , I and my family stuck and not enjoyed our Islami Day of EID and also our life was on Risk from 04-04-2024 to till now.

I want to ask you ? if due to Poor Services of Honda Avenue Islamabad me or my family faced any major accident/loss ( like death etc) than who was responsible ? ? and who is responsible for this all?

As you know we always pay heavy cost to Honda Center instead of Local Market only for Good Quality Parts and Services, but I am disappointed from your Honda Center Services.

So please take serious Action against my complaint and dismissed your non-technical and careless staff including inspection Manager Mr. Zain and all involved staff. Secondly, I am also going to court and Police station for Legal proceedings because due to this me and my family member are scared.

Note :- all relevant documents and pictures are attached for your consideration and further processing/action.

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