Hilton Grand Vacations Club review: VIP Package

Description of complaint:

We were sold a VIP package. The counselor said we could use it for the Grand Islander. We asked if there was any restrictions regarding booking and availabilities. As we are outside America we said phone booking might be hard due to time zone and was told email.

Went to book GI forJune 2024 and checked through our club account that there was available rooms which there was. Couldn't email to do booking. Sent two emails to customer service . No response. Had to phone them during the night our time to find out I couldn't book for the dates I wanted. The VIP area only has so many allotments for each hotel and there were none available for the dates I required. As I was committed to these dates there was one allotted vacancy at a hotel We do not want to stay at. The person who sold this to us lied, it was sold fraudently. At no time were we advised of booking restrictions. Your written rules for reservations is also a deceit. I will be taking this further and will not be be upgrading or spending any money with HGVC again.