Hermes Parcelnet review: They don't deliver! 136

OUT for Delivery to Courier
Means the courier does not have it. DP were obviously blagging to get rid of you when they said you'd get it that day or the following day.

TRACY DRAKE
The reason you can't find Morely in your searches is because it's MORLEY.
Try using saynoto0870.com website and you'll get a phone number which is freephone or local STD code for your depot. Then you won't be paying call charges.
email the boss - carole.woodhead@hermes-europe.co.uk
And yes, surprise surprise, your contract is with your supplier, not Hermes which is why you are being told (quite rightly) to contact them. The contract is between Hermes and your supplier, not Hermes and yourself.

FEDUP
I'm interested to know how you got the courier's contact details if they didn't leave a card?

I have ordered onlione for the first time from House of Fraser who seem to also use this company. I emailed House of Fraser to find out why delivery was late and they emailed back saying that it was with the courier and should be delivered within the week. They gave me a link to track my parcel and when i checked the status the courier claim that it was signed for today?! No order has arrived and no delivery was even attempted. You would expect at least a card to be left! Have tried to contact both the courier and House of Fraser, courier number rings for about 90seconds then automated message stating that they have hung up comes on the line. Been holding to speak to House of Fraser's customer services for bout 40mins and am sick of hearing their terrible hold music!

SURPRISE SURPRISE... BEEN TOLD TO CONTACT THE COMPANY I ORDERED FROM! I asked what the customer contact centre actually did? "we look after our customer concerns" was the answer.
"the customer?...the one/s who actually contracts the delivery"
I shall be contacting Ethical Superstore to ask just how ethical it is for their customers to feel let down!

11/01/11 and they still haven't got the message! I am very angry with this courier company. I got a calling card through my door whoch was totally blank except for the number 26. After trying all number 26 houses in my area and tracking the parcel online, I learned the said parcel was delivered and signed for by the customer at 11.34 the morning in question. I attempted to contact Hermes by phone and a recorded message said to send email to request courier's contact name and number. No reply...
I have spent all morning doing internet searches attempting to gain a contact number for the contact centre in Morely, Leeds.
I will now try the [protected] number which I have picked up from this site.
I add that 11.34 I was sat 3ft away from my front door waiting expectantly for my delivery.
DO NOT USE THIS COMPANY!

My parcel is missing since 2 weeks just avoid this Hermes aka Herpes Courier Service.Total bolocks waste of time calling the head office. Flippin Theives, muggers, etc.

Up till this week I have never had a problem with Hermes, deliveries have always come on time. But yestreday was the expected delivery date for an order from Dorothy Perkins and it didn't arive. I called hermes and they said I had to speak to the retailer. When I spoke to DP they said that it should be with me by 7pm that day (thursday), but nothing came, so I called them again and they said it would be with me tomorrow (now today). I decided to call them this morning to see if i could get an update as I have had to work from home again to reciev the delivery. I am then told that the tracking message "out for delivery to courier" (shown since 6.31am thurs) means that the courier doesn't yet have the parcel, im now confused coz thats not what DP said yesterday. Does anyone know what this means? Called Hermes again to ask but they refuse to talk to me, all I want is to know what this means as DP don't.

Very Annoyed!

My experiences with them any electrical items (even though well packaged) have been damaged but soft items have been delivered with no problem.
Regarding a refund 6th Jan got one refund by PayPal and waiting for another payment to my card – It only has taken over 2 months.
You need to fight them - I reminded them of the television and newspaper appearances that has featured Hermes

omg i ordered from debenhams and my parcel was delivered to letterbox? but it wasnt my letterbox debanhams couldnt phone them and find out where he had delivered my parcel so i got a refund now im waiting for a order from house of fraser and my parcels been out for delivery for 2 days now still not got it never had a problem with them before this

On Hermes website they say that they will make 3 attempts to deliver. I have had things delivered to a shed and has been damaged. On 3 damaged packages they promised to refund my postage costs - still waiting 2 months later.
Fail to respond to emails. Avoid avoid avoid

Got my parcel to be delivered to my dad's office through Topshop, so no idea that Hermes was being used, and still haven't received it.
Checked my tracking today I saw this...

31/12/2010 15:57 Delivered to Shed
31/12/2010 11:16 Courier Received
31/12/2010 04:34 Out For Delivery
30/12/2010 07:24 Hub Sorter Receipt Scan
29/12/2010 17:40 Order Generated

There isn't even a "shed" at the office...absolutely ridiculous

Order gifts which were put on the Hermes site as 'out for deliver' on the 15/12/10, its now the 24/12/10 and still no sign of them. The way I read that is a courier has been driving around with my goods for 11 days now...and now pretty definite they won't arrive for Christmas. Digustingly bad service, as other people have said, just an automated email and their contact number seems to been disconnected or busy.

Avoid and do not use this company, they are the Dell Boys of delivery service. They are useless and give no help what so ever. I ordered good for my nephew on the 10.12.10 and still waiting on the 23.12.10 with no information of delivery, and don’t even seem bothered.
They are the crapest company and DO NOT DELIVER YOUR ITEMS! DO NOT USE THIS COMPANY!

Sent a parcel on the 9th December now the 20th still not arrived at customers was recomended these clowns via martin lewis website seems like the parcel is lost no present for the customer daughter a complete load of robbing thieves

Bettyminder
The contract is between Dotty Ps and Hermes, that is why they are asking you to contact Dotty Ps.
Hermes can then investigate (when the mood takes).

I have just written an email to Hermes asking for information about my delivery from Dorothy Perkins. The tracking site says it has been "out for delivery" for 2 days. Sure, the weather hasn't been great here, but there has been no snowfall for over a week and the roads are fine. The courier may have a backlog of parcels, but I fail to see how they can drive around with mine for 2 days without delivering it.

And what do I get as a reply? "This is an automated email. We can't help you. Please get in touch with the store you bought your item from." How exactly is anyone at Dorothy Perkins going to know what a Hermes driver is doing with my parcel?

It looks like nobody will getting a present from me this Christmas. Thanks, Hermes.

had a note through my door saying parcel was left in my shed...no parcel there. I live in a farmhouse with no neighbours so not been nicked...took three days to contact them and was told they have no record of my address on the system...so explain how i have a card in my hand? was told to just wait and see if something turns up?...but have a card saying it is the shed, and around we go again! very bad service, should be shut down..and as for couriers moaning about 45-50p per parcel, if it aint enough, don't do it? people who have paid for a service have the right to complain, people who practically work for nothing have a choice, like it or lump it, you are choosing to do what you do...

I agree, there absolutely useless. I paid for p&p to be delivered on 3rd of Dec, when it got to 5pm I looked at my tracking code, and it told me they had attempted delivery at 8.27am. As i was in at this time, and there was no note left (if they actually had tried to deliver it) i phoned the company who then promised me it would be delivered before 9am the next morning. Its now the sunday and its still not here, this is the second time it has happened. They are uselesss! Avoid at all costss

omg, god bless my 600+pounds order, been a week now...

I'm a Hermes courier and have never pretended to deliver and send many parcels back. I find a lot of customers order with no intentions of being at home, I can't say all are story telling about no cards and not ringing a bell but know for sure I've been told I've not left cards or rung the door bell, someone's telling porky's and its not me.
Newsnight BBC2 @10.30 TONIGHT Friday 3rd Dec, couriers treated badly by Hermes. May show customers where to vent their anger, greedy companies, they know what the couriers are paid!

My wife ordered a jacket from MandMdirect for one of our sons...2 weeks ago. They appear to be using Heremes too. She has spoken to MandM customer services...who apparently don't have a contact number for Hermes, but had information that Hermes had attempted delivery NINE TIMES. What a laugh...the delivery address was her place of work, which just happens to be open 24/7. NO ONE has tried to deliver the parcel, all that they have done is LIE to the supplier and let the customer down badly. I mean, seriously, how can you attempt delivery 9 times to an address that is open 24/7 and continually manned at the delivery point/main gate? For a couple of quid more, get express delivery Royal Mail...at least they do actually deliver items.

placed an order with Miss Selfridge on Monday - delivery by no later than Fri 26th.

Tracking online states that Hermes have tried to deliver the last 2 days at 5am in the morning! What a joke.

They then tried today at 9.30 and the current status is now set again to "out for delivery" - the delivery address is a buinsess adress with 20 people in between 8.30 and 5.30pm

Emailed Hermes for an update and got an auto reply saying none of their business and to contact the catalog, emailed miss selfridge and got auto reply to say to track it online!

Well what do I do now?

I totally agree. I have placed 2 orders now with Dorothy Perkins and they use Hermes to deliver, but Hermes keep saying that they have attempted delivery but have an 'access problem' so can't get the items to me. The address I use for delivery is my work address, which on a daily basis manages to get deliveries from the Royal Mail, Parcel Force, DHL, 24Seven and many many other couriers with no problems at all. I can't understand why Hermes can't get access - the property is on a main road and has loading bays directly outside it!
This time, they have also put (very helpfully) on the tracking page online, that they have attempted delivery 2 days ago but couldn't get access, and then there is nothing else after that - so it appears my parcel has disappeared off the face of the earth!

this company is bang out of order, i missed a delivery (as they sent it to the wrong address) and they couldn't re-send it, they had no number that they could give me to sort out a re-delivery, stuck up cow on the other line that didn't even want to help me, just laid the blame with the company that i placed the order with. never use them again, or recommend them AT ALL!

I ordered something last Thursday was told that it would take 4 working days. I was happy to wait as I guessed I would get them soon. WELL I clicked the tracking today when I arrived home from work at 7pm to find that they had been delivered and signed for by the household (with no card saying where left)!?
No one was home all day and no one else lives in my house sooo where are they?
I have checked with both neighbours and they do not have them. Called company purchased from and they informed me there is nothing they can do (?!?). Tried calling Hermes they have a message on saying they are open Monday – Friday 8am – 8.30pm please call during them times….i called at 8.15pm?
Whilst I understand that the couriers are badly paid and it would be helpful if we were home or had somewhere to keep it outside, at the same time I was not informed that it was being delivered today (and didn’t know when it would be), had no option to pay for a specified delivery and shouldn’t be held responsible for company directors making a small fortune whilst their drivers make nothing. Low wages is not my fault, using your house as a storage facility is not my fault, you having to use your personal number and car, is not my fault. All I know is that I ordered and paid for something and was not told when it would be delivered. No card was left and I didn’t sign for it. I have effectively lost £65 because someone is annoyed with their employer.
If you are fed up of doing the job – get a different one. The company cannot keep running without any drivers! But it is unfair to take it out on customers who are unaware of what is happening and even out and out lie about delivering something you have no intention of doing as that’s just theft!

2 packages damaged by Hermes in the last few weeks :-(

WELL what can I say... HERPES havent even attempted a delivery in 2 weeks! I've been in, no card, no attempts, they won't even call Next back every time they call the depot for a status update.

Date Time Status
25/10/2010 05:18 Out For Delivery
22/10/2010 09:16 Not Received by Courier
21/10/2010 00:00 Receipt at Depot
19/10/2010 08:50 Not Received by Courier
19/10/2010 08:48 Receipt at Depot

The status kept changing from what it currently is. According to Next, the driver doesn't even have the parcel. Its an absolute shambles. Next have great customer service but it is entirely their fault that they use such a [censored] courier service. I don't care if you are self employed, get 45p a parcel or not.

I ordered my goods just fck*in deliver them or atleast phone your customer (Next) back! NOW GO AND DIE IN THE RECESSION

I have just received a card through my door to say I have had a parcel left outside but there is no parcel there dose anyone know how I can complain to Hermes ?

Lazy? Quit and get a real job? you to**ser, you obviously have not a clue what the job involves and neither do the majority of people on this forum. Perhaps claiming dole would be a better option, oh sorry, I would rather work.
IT REALLY IS THIS SIMPLE... if you order a parcel, either wait in for the delivery or leave instructions to put it somewhere safe or with a neighbour, we can deliver then!
Unless you PAY more money for a next day service, you will have to WAIT a little longer, a standard courier delivery is usually 3-5 WORKING days (this doesn't include Saturdays).
You cannot have a time slot and no you can't have an evening delivery, most of us are part-time couriers with other part time jobs in the afternoon, so when you are sitting down for your tea watching 6 o clock news, so are we, our working day is over too!
If you have a birthday or xmas is coming up, don't frigging order it at the last minute, it's common sense, go to a frigging shop and buy it!
When things go wrong, it's not always the couriers fault.

Yes Hermes employ local people without much backup on pathetic per parcel rates to sometimes try and deliver a package. Point is of course, if the people doing this are so hard done by (which I'm sure they are) why are they are taking it out on the customers trying to get their goods? Quit and get a real job, you lazy ****ers. As the cheapest option out there you will find most big internet retailers are now using these jokers. Your only hope is to check the delivery details before choosing the outfit - if you see the words Parcelnet or Hermes anywhere, save your money and spend elsewhere. It's the only way to avoid this sort of problem. The only consolation is that the internet search engines now show more complaints about the Hermes muppets than advertising for them and a few companies will eventually take notice of the sheer, endless pounding of bad publicity.

As a Hermes courier I completely agree with the lousy service everyone is complaining about.

Consider this though ...

Your Hermes courier is self employed (what a laugh!) and is paid 45p, yes, 45p per parcel for delivery and collection. From that 45p they are expected to provide their own vehicle, fuel, repairs, tax and insurance, business insurance, workwear, home telephone for collection requests, storage for parcels and catalogues etc... etc ... etc ... plus the time required to deliver your tat, AND they are expected to make THREE delivery attempts if you aren't in. All out of that wonderful 45p!

The saying is, 'If you pay peanuts, you get monkeys.' While I wouldn't consider myself or my colleagues monkeys, I certainly couldn't care less about the service I provide. To cap it all, I haven't had a parcel rate increase in over 10 years. It was 45p in the year 2000!

Thanks for the phone number. Been patiently waiting for my Topshop order, and then following the tracking link see that Hermes say they have tried to deliver and are going to send it back! They haven't left a card or anything so how was I meant to know!? They don't give a phone number on their site to rearrange delivery which would be the logical thing to do, so I emailed them and they told me to contact the retailer. They should be able to arrange delivery with me (but telling me they have the parcel would have been a start!)

Shocking service. I ordered an item to my work address, I tracked the parcel and it said it had been delivered yet I was in my office at the time of "delivery" and so was an whole lot of other people and our office is right opposite the front door so can't be missed! I contacted Hermes and said they can't speak to the recipient about any order... why not.. I only wanted to check where the "ahemm" my parcel got delivered to.. a simple question but ultimately too hard for a simple person!
Is it too hard for the courier to come in to the office and say "I've got a delivery for you".. God knows where my parcel was dumped!

I have had hermes try to deliver a parcel to me for 2 days running, but i have been at work, i have phoned up the courier and got voicemail.
So left a message to re-deliver between 4 - 4.30pm when i will be in.
Up shot is i don't know who has sent me the parcel, so i can't contact who sent it, to tell them that i am having difficulties with this company.
Never had these people b4, won't again.
I don't think it's my club as they usually come by Royal Mail, and my book club also comes by Royal Mail too.
The only other thing i can think of could be Afibel. But can't remember ordering from them. Will be pissed off if they don't deliver tomorrow.

Well said to the above, also a courier for Hermes. As a rule, everything is attempted delivery on a daily basis and if your not in, it's not the couriers fault. Calling cards are left with numbers on with answering machines on it for you to leave messages but I refuse to answer my phone to customers calling me after 8pm that think they have the right to interupt my out of hours time and expect me to deliver them there and then because they are now home! You are unable to speak to other courier firms i.e royal mail, TNT, DHL in local areas and to the actual courier who is attempting your delivery so why do you expect to speak to hermes couriers. I already work 6 days a week so refuse to back on my journey because your not in the first time.

Some people expect the world from the couriers, SIMPLE - If your not home when you have ordered something and haven't told anyone where to leave a parcel safely, you will be tried another 2 times then it goes back. Why should we keep trying you eveyday for a week until you can be bothered to contact us to let us know what to do with them. If you are expecting a parcel, we are not mind readers, if you not going to be in - LEAVE DETAILS OF WHAT TO DO WITH IT. If you are not gonna be home, why would you expect us to attempt delivery without further instruction? If you are ordering something for someones birthday or christmas -GET IT EARLIER! come on, you know its coming! The amount of people who complain to me that it's bert's birthday tomorrow and they haven't recieved his present yet that they only ordered yesterday. It's not my bloody fault, tell next not me. I don't store everyones parcels for days on end, I want shot on a daily basis cos parcels come everyday to me.

I want to repeat that christmas is 25th December every year just for those who don't know, so order your presents earlier! it takes many a journey to get the end courier - customer result through various depots and vehicles so to provide the service that we do so quickly, i think is a job well done and I for one am proud to call myself a consciencous and considerate courier who does my job to the best of my ability. So if you aren't happy with the service, it aint the courier and if it really is a problem, go to your local town centre instead.

I work for hermes and I be will quite honest I have done this so called job for 4 years. If your in answer the bloody door, you must know its coming so listen out for the door stop blaming the courier the customer is not always right they are usually wrong ! People who order online goods do have deliveries attempted - I always leave a calling with my number on it but with regret I would say 50% of customers cannot be bothered to call until you leave your last card on the 3rd and final attempt saying it will be returned to depot. I will just stress that all us couriers are self employed, we own our own vehicles which we have to maintain, we pay for our own fuel which we continuously keep wasting for people who are never in ! (dont order parcels if aint there to receive them) our houses are like warehouses because anything left from that days deliveries are stored in our houses. Also we get paid 50p per parcel so returning on a evening when you are home from work and we still are working cos of you ! costs us money out of our own pockets.

It should be compulsory for all people who order parcels should have a safe box for all deliveries so the couriers arnt backwards and forwards all the time. Ive seen the problem 1st hand and decided to buy one YOU NEVER NEED TO BE IN AND YOU ALWAYS GET YOUR PARCEL!

So if cant appreciate why we are fed up sometimes with the so called 'customer' go to the shop for goods and stop wasting our time and fuel its a crap job to do because of all the people that cant be bothered to reply to cards left, we get no help from herpes sorry Hermes they just wash there hands of everything and always blame the courier ! I let my field manager know with 8 weeks notice that I am holiday in August and the reply I got was I had was find cover to do the round whilst away they are your parcels ! sorry the parcels are the responsibilty of Hermes not the courier I said in reply - they stated again I must find cover whilst away so I told them it your problem to sort out permanantly because Im F****d off with Herpes sorry Hermes and Ive quit ! So please have some sympathy for those couriers its a crap job. But head my advice dont use Hermes for your parcel delivery the problem is not the couriers its the white collar workers that run the business there is no contact with the couriers at all we are just the puppets who take all the SH**. So long hermes you useless set of W**K**S. With best regards one happy retired courier, I will never have to knock on another door where a fat, smelling, smoking, lazy women (still in bed at 11.00 am while hubby is working his nuts off !) when the door opens you gip with the smell off stale dog sweat thats beside the dog SH** on the floor says whats in the parcel ? how the F**K should I know you ordered the f******g thing. So long and good bye :-) TO ANYONE WHO THINKS THIS CANT BE RIGHT EVERYTHING I HAVE WRIITTEN HERE IS TRUE ESPECIALLY GIPPING AT THE SMELL OFF STALE DOG SWEAT THAT I WILL NOT MISS.

like so many others i to am unhappy with hermes. was sat at home allday on the 5th july and surprise surprise i checked the online tracker which said customer has signed for goods well that a crock of bull.
1, i was in
2 my doorbell never rang
3 no card to say they had called
now that to me is what i call a heck of a lie. i live in a block of 14 flats and i spent time knocking on every 1 and yes you guessed it no parcel.
to make things worse the clothing ordered was for a holiday which is in a weeks time now we shall have to go shopping for more which is more expense and to make matters worse i am on the sick with a slipped disc so there you have it

Hermes are fantastic :-)))) Never had a probolem with them. Order stuff from Next Directory & Topman Regulary and items allways come on time. This company always deliver. Not surprising Next and Sir Phillip Greens - Topman use them. Really recomend them. :-)))))

I have the same problem with Hermes, they are unprofessional, impossible to contact them, a total waste of time and when i think that i payed for delivery just to end up having a head egg is just outrageous...
AVOID HERMES !

tracking on web site said with courier. When it didn`t arrive tried to contact them only received an automated response to contact my retailer. Why should I do this when they have my delivery: eventually, after surfing the web extensively, I found their number in Leeds. The lady seemed helpful, telling me it had been tracked to their other depot ready for delivery. I await delivery with baited breath. Anyway to cut a long story short here is there number [protected]. When all is said and done, I will not use them again. I have been lucky in never having had problems to this extent previously with other companies. This senario looks bad for small business trying to get on when they post in good faith and a company such as this don`t deliver. I will look in future to see who the sellers delivery agent is. I wont use Hermes again.

concerned .after signing for delivery to which the courier said he had just put round the back of house, i looked for parcels and could not find any.i phoned imediatly to the company who the courier said had sent the parcel to explain what had happened and they said they would look into the situation.because of the time limit they cannot say they might have been stolen.meanwhile i am left wondering what this particular courier did whith my parcels!