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Hasslefree Miniatures Customer Service Phone, Email, Contacts

Hasslefree Miniatures
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www.hasslefreeminiatures.co.uk

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Hasslefree Miniatures Reviews 2

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Hasslefree Miniatures Hasslefree Miniatures appear to be a scam

I have ordered thousands of minis from many different companies from around the globe for years. I have never had issues which I considered serious from any of them, until I ordered from Hasslefree Miniatures. Ironically, they are the only company which has been a hassle for me, and it was a major hassle. I ordered some minis in mid August 2023 from them. Expensive minis, which would have been a good chunk of income for them for very little effort. I got an automatic reply from them verifying the order and telling me it was being processed. A month later, I has heard nothing, so I sent them an email (sent as a reply to the email they sent me, as well as adding the email which they publicly list as well as another email I found on their web page, so all 3 emails addresses of theirs I could find) asking what was happening with the order. I got no response. Then I looked them up online and found out that since 2018 they have been filling orders (very slowly) for their old regular customers, but for newer customers they don’t reply to emails, delete Facebook questions about orders, and orders go for years without being filled or refunded, using the excuse that they have health issues (their health issues don’t seem to affect their ability to have sales on their website when they are deeply backlogged on shipping out orders from years earlier- it only affects their ability to ship out merchandise). I found on some of the review sites that people had put reviews that said their merchandise hadn’t been sent out, which were 3 years old before Hasslefree bothered to reply to them, saying they will help them get their minis if they contact them. 3 years old before a response was sent! So I sent them another email 2 weeks after the first one, asking them again (to all 3 of their email addresses) what was going on with the minis. Again, no reply. So I followed the advice of people online who had waited too long to get a refund from their credit card company, and filed for a chargeback. While I was waiting for that to go through, I was also watching their Facebook page, which was hiding the comments of people who were asking what was happening with the minis they had ordered more than a year ago. They had time to hide comments but not to ship out minis. Then they had a sale on their minis. Then they had another sale on their minis. Meanwhile, it’s now 2024 and I never got a reply from them (even though months ago they wrote in their newsletter that they had responded to everyone waiting for minis and are all caught up, despite new Facebook messages showing up and being hidden as quickly as they can catch them) and I have now received a refund from the credit card company, because they never replied to their emails either. In addition, I was interested in a handful of minis which were out of stock, but were “Due in 3 weeks” way back in August, so I bookmarked them. Now, in 2024, they are still all “Due in 3 weeks”. I suppose if they don’t ever send out minis which you have paid for that are in stock, then it doesn’t matter if they take your money for minis that they have no intention of ever restocking either- it comes to the same thing. This company is a massive scam. Stay away from them, whatever you do.

Recommendation: Don't go near them- they are an excellent way to lose your money and have been since at least 2018

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Hasslefree Miniatures Straw that broke the camel's back

Once more I've encountered ridiculous delay in shipping and absolutely no communication response to any of their published email addresses.

I had previously been a fan and strong supporter of Hasslefree, despite having previously needed to cancel an order and request refund through Paypal after no delivery and no communication.

I thought the problems were resolved and ordered again but, after two months and with no response to any email sent to any of their three published email addresses (and the 'Contact Us' form on the website), I have once more had to request a refund and cancellation through Paypal.

I've seen all the usual excuses in the past (illness, busy/backlog, plague of locusts, dog ate the homework) but a reputable company that wants to continue in business should sort out communication at the least. Businesses do not survive if they cannot sell goods and do not communicate with their customers, not matter how nice those toys are.

So, no more orders from me and I shall be removing the advert/link that I put up on my website over ten years ago. This last incident was the final straw for me - goodbye Hasslefree.

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Is Hasslefree Miniatures Legit?

Hasslefree Miniatures earns a trustworthiness rating of 69%

Generally safe, but check closely before sharing details.

Our conclusion: Hasslefree Miniatures's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Hasslefreeminiatures.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hasslefreeminiatures.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hasslefreeminiatures.co.uk you are considering visiting, which is associated with Hasslefree Miniatures, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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  1. Hasslefree Miniatures Contacts

  2. Hasslefree Miniatures phone numbers
    +1 30928800272
    +1 30928800272
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  3. Hasslefree Miniatures social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2025
Hasslefree Miniatures Category
Hasslefree Miniatures is ranked 21 among 23 companies in the Radio Control and Modeling category

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