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CB Bus and Rail Greyhound Lines Bus trip
Greyhound Lines

Greyhound Lines review: Bus trip

S
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2:29 pm EDT
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Dear [Airline Representative Name],

I am writing to express my dissatisfaction with the compensation offered for the hours-long delay of my Greyhound bus ride from Orangeburg, SC to NYC on July 25, 2023 due to the police being called for an unruly passenger.

I understand that bus delays can happen for unforeseen reasons, but I am disappointed that your bus company offered me only a 10% discount on my next trip. This is not an adequate compensation for the inconvenience and stress that I experienced.

I had to reschedule several appointments and meetings due to the delay, and I also had to pay for additional accommodation and meals. I am still not sure when I will be able to take my next trip, so the 10% discount is of no use to me.

I believe that a full refund would be more appropriate compensation for this situation. I would also like an apology from your bus company for the inconvenience that I experienced.

In addition, I am appalled that you are only giving me until October 2023 to use the discount. This is completely unreasonable. I may not be able to take another trip until much later than that.

Desired outcome: A full refund should be honored.

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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
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    International
    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
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    Groups Of 10 Or More
    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
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  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
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    Sep 24, 2025
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Greyhound Lines Category
Greyhound Lines is ranked 6 among 33 companies in the Bus and Rail category
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