GoToGate review: Flights

On 02Aug2023 I bought flight tickets using the travel agency GoToGate.

On 23Aug2023 I received a notification that my flights had been changed by the airline (Gol Linhas Aéreas). I contacted the airline about it and was told I was entitled to modifying the booking for free if I wasn’t happy with the time I had been relocated to as the change was considered a major change in time. I immediately contacted GoToGate to request the change as Gol informed only them could make the change to the booking.

I have been exhaustively contacting the GoToGate agency since 03Sep2023 either via email, or phone calls. I’ve had I believe over 25 phone calls since then, some of them of over 1 hour, and my flights are still not changed. I keep been told the same thing every time: the airline hasn’t yet responded to our requested. I have also contacted the airline multiple times and the airline keeps telling me that they have already given authorisation and that there is availability in the flights that I want, so they don’t know why GoToGate doesn’t change the flights.

I don’t know what else I can do to get this solved. I feel very disrespected and completely harmed as I have been complaining with them, calling, trying multiple times to get this sorted, but have no hopes it will any time soon.