FPL Home Serve Program review: Home surgeshield program

For the third month, I have contacted FPL Home Surge, and Home Serve about why my request to have each of these programs canceled has not been canceled and I am still being billed! On 6/29/2023, I called and canceled all of the programs, but when I received my FPL bill, nothing had changed! So when I received my FPL bill at the end of July, I called in again and stated I wanted all the programs canceled. I talked with Mark & Josh, and I was assured today, that the Home Surge plan would be corrected, as their system had the plans listed as canceled. Today I was promised that my Sept 9th bill would be correct and that I would receive a credit for the previous two months. This was satisfactory! However, when I was transferred to the HomeServe dept, I tried to speak to a person named "Winter", who proceeded to respond as if I were lying and kept trying to tell me information that had nothing to do with me canceling the plans, and even stated that they would check out my calls to see if I had indeed calls, and canceled the plans. Finally, the call turned into a shouting match, and I had had it! I want these plans canceled as they continue to increase in price, and I feel they don't want to have me cancel the plans, and I am trying of having to call each month, and keep going thru the same crap! I called in each month since June, and have been told that each time I contact these folks I am told that the plans would be canceled, and each month they continue to charge my account, and I am tired of it!

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