Fox Hollow Movers

Furniture came on time. The driver and his crews were professional and nice. The furniture came on August 29th. I still haven't got the final statement or a credit on my credit card or a refund check for the money owed to me. The move coordinator I was working with is gone and the new person hung up on me. The original quote included having to shuttle the load to another location to put on a bigger truck. The driver didn't need to shuttle as he was able to get the truck into my driveway. The fee paid for this shuttle was $1615.68. Also, the weight was estimated as 11,500 pounds. I think the load was less so I should get some money back. Also, there were 11 mirror boxes in the estimate but not all of them were used so I should get a refund for the ones not used. Also, we used a clock box for the grandfather clock which should be taken out of what is owed to me. Reference # for this job

I paid Fox Hollow Movers LLC $15,233.55 on June 11, with my credit card. This included shipping my car, which I later cancelled. The actual cost of services was $12,418.86, as confirmed by Move Coordinator, Ms. Emily O on June 20. They still owe me a refund of $2,904.69, which they promised to return but haven't yet. I've been following up since summer, but they cite delays in accounting. Ms. O texted on June 20, that the cost without the car was $12,418.86. In August , Emily referred me to their Accounting Dept., who cited Covid for delays. I requested a credit card refund, but faced postponements. In October , I disputed the charge with my bank, and they refunded me $1,258.37 for the underweight of our move. However, I'm still owed $1,646.32 for the car charges. It's been over 7 months, and their conduct is unethical. They charged me over $15K, but struggle to refund the overpayment. I want to avoid harming their reputation or legal action; I simply seek the owed refund. I trusted their weight estimate, but was disappointed.