Fido review: Non sense roaming charge

Fido certainly did great advertising and promotions to attract customers then “Ding” big after people get in the door.

I was traveling from the end of July/2023 to Beginning of September/2023 domestically and internationally.

Received roaming charge notifications on the flight. Ridiculously, I was using a local phone, and set my Canadian number on the side with roaming settings off the entire time. Still charged for roaming randomly. Called and spoke to agents, they said it was my fault not to turn off the phone. I’ve never had a such issue with previous phone provider. When arrived at a foreign country, text message to choose whether or not you want to use the roaming services. Fido customer service said they can shut down my roaming option entirely. I kept it to in case emergency. Network error caused multiple data roaming when I did not even use the phone. When I asked retention department to file a complaint, the rep said there isn’t such a department, I can only speak to him.

What a money grabber.

Guys, be mindful of which company you choose to be a customer.