Fashion to Figure
reviews and complaints

Hello Lolita F, I'm 45yrs old and use love fashion to figure clothing. Not sure who yall let go but style clothing not hitting. This used to me my best website for sexy stylish clothing for events and night out dancing now I just look no purchase. I'm very disappointed. I'm plus size and really use to enjoy going to the website now rather shop other websites.

I ordered a dress 4/27 with the expectation that it would get to me by 5/15 (or at least ship). It is now 5/20 and I have not even received any shipping information. When I look up my order it still says processing. I chatted with customer service and asked to cancel my order and was advised that I could not but I can return it once I receive it. I was also told it was being packed at the warehouse so it will be shipping soon. That was almost 2 weeks ago. Still has not shipped. At this point I dont even want the dress. I think they wait so long to ship to close the return window. The return is based on the order datenot the date that you receive your product. I paid $104 for one dress and I was so excited about it. Now I no longer want it. Ive also told all my friends, family, and SM followers to not shop with this company.

I ordered a coat from them- wore it a couple of times and noticed that it was coming apart at the seams. Contacted customer service- within the timeframe for returns- and was told because I wore it that I could not return it. I explained to them that the product was defective and not something I should have to pay for because it was falling apart after wearing it 4 times (and I haven't even had it cleaned yet). After being on the phone for almost 2 hours and speaking to countless reps, I was told that a request was being sent to their warehouse and someone would contact me in 3 days. It is now day 8 and when I call for an update, I get hung up on. At this point, even though I've made many other orders with them without issue, this entire experience over a $75 coat will make me never do business with them again. I just want to return the defective merchandise that was sold to me.

I purchased product from Fashion to Figure on October 30, the product was shipped to me and received on November 5. I return the product due to sizing issues on 12/09, I received an email from the company stating that my return was in transit to them for a return on 12/14. After calling the company numerous times (as well as emailing them) they informed me that I would not be receiving a refund due to the return policy of 45 days, they stated that they received the product on 12/16. The company is holding me accountable for my shipping time as well as theirs. I have had issues with this company before and was *** and ordered from them again. I have requested the company to refund my money but as of today January 12, 2022 I have neither received a refund or the return of the product that was returned to them. I have supporting documents if needed. Order number

Dear sir/madam, I returned order #: *** on 8/10 . I called customer service they told me it would take 5 to 7 business days for my return to be applied to my card. After no refund I customer service again and was told I had to wait another 5-7 business days. Finally 8/29 called *** and customer service and we had a conference call in The supervisor Vic who was very flippant and rude expressed to me that my return was not eligible for a refund. I asked him how come I didnt receive any feedback in regards to that even though I have placed two calls and not only that they never return my items with any feedback and its now been over 30 days. I told him this was unacceptable. Fashion to figure would not take responsibility that the clothes had been at warehouse for over 40 days. Due to Covid this is a concern . The clothes have been sitting there with the new Delta variant you are placing *** and myself in *** way . I am scared .

I had the worst experience here and I won't be shopping here again. I placed an order here and included my complete address, but for some reason, my address did not fully populate on the website. Fast forward to a week later and my order is being returned to sender because of an "incomplete" address. I can see on the website it's an error on THEIR end because it erases my apartment number. To add insult to this whole ordeal, their systems were down and they '"couldn't do anything" to edit the order. To add more insult, the items I selected were now out of stock. I felt so hurt and brushed off by the representative because she states she could see my address on her end, there shouldn't not have been an issue. I would have never not included this information, this was truly an issue on their website, and I just missed out on some pieces I really loved. Their lack of action is really what makes me not want to shop here anymore... This whole ordeal was so unprofessional.

Placed my first order on 4/8 and received my items 4/16. None of the items fit and all were eligible for return. The return card in the package stated to return items within *** that time frame, on 5/21. Mid-June I used their websites' chat to ask where my return was as I still had not received it. The woman apologized for the delay and said that my return was in the final phase of processing and I should receive it soon. 7/19 I emailed support asking for my refund as it had been almost 2 months since I sent my items back. I received a very generic response stating my items needed to be returned within 45 days. I let them know my items WERE sent out in the 45 day timeframe. They responded again saying they would be sending my items back to me because I did not return them in time and that the 45 day window needed to include shipping time. This info is not on the return slip NOR their website, it is extremely misleading.

Date of Transaction: The amount of Money Paid:$109.14 What Business Committed To Provide: Shipping my package and insuring gets to me Whether or not the business has Tried to Resolve: No Account Order/Tracking Number: *** What the Nature of the Dispute Is: I made a purchase on 5/6 and it was shipped out on 5/7. It is now 5/27 and the package has not been delivered. The issue I have, is that I called Fashion to Figure to seek assistance on 5/20 and spoke to Carmen. Carmen was so nasty in telling me that there was nothing the company would be willing to do until more time passed. What I wanted at that time was for her to reach out to *** to determine where the package was or go through the process of filing a report as suggested by *** - she refused. I called the following Monday and the only thing that they are willing to do is refund me but I will have to wait 10 days for that. What I want is the package or at least a look into what happened.

I placed an order on 9/11 with Fashion to Figure (FTF) for two items and used a third-party funding source (***) to complete the transaction totaling $68.14. I made 3 out of 4 payments totaling $51. 12. Within the 45 day return time frame, I returned the items to Fashion To Figure and awaited a confirmation email. On 10/19, I received an email confirming that my return was processed and a refund for $8.09 was being issued. I immediately contacted *** to gain an understanding why I was not being fully refunded. They explained I needed to contact FTF for further details. Since 10/19, I have contacted FTF to every week for an update of my refund. Each time I am told to wait 4 days for customer service to do research. They claim one out of the two items weren't received, however *** has confirmed the weight of the return. On 11/15, while again waiting on hold, the representative disconnected the call. FTF customer service has not been helpful and refuse to refund the amount I am owed.

This company seems to be working off of fraudulent! I returned two items, which they have received on May 3, 2022. I called into *** twice after waiting over an hour for someone to answer. Each agent told me that my return was received and to expect my refund. The last agent I spoke to Elle on May 14, 2022 @ 11:40 am told me that she did a manual return and my refund was $113.34.I should receive and email in 24 hours reflecting the credit. I am still waiting the email and credit!I called into Commenity ban and still dont see the credit return.Also, I placed an order on May 5th, 2022. Still waiting on my tracking number as of May 16th, 2022.I asked can I cancel that order and was told that it is in processing.On this company *** page they posted that they are behind because of Covid and Labor shortages. If so, stop accepting orders and our money when you know that you cant fulfill *** your business *** want my money!That is stealing when you are not issuing us a credit when we have returned your merchandise !

I placed an order online more than three and a half weeks ago. The order has never shipped its still processing. This company has not responded to my email I called three times the wait for a representative was 30 minutes to an hour. Each time I was told by a representative that I would a have a shipping email within two business days. The last person I spoke with was a supervisor who stated she would email me the following day with status and she would call me. She did not do either. I am going into week four with no stratus other than processing. They attempted to appease me by offering me 20% of my payment back. I just need to know if and when the order will be shipped. I cant reach anyone who truly understands my question/concern. I just want my order but they could not understand that. I received several text messages from them regarding new arrivals I explained my concern there and was told to send an email which I had already done. They then ignored my text messages until I asked them to stop texting me I dont need their text messages with new arrivals when they dont deliver!

I placed one order on July 7th (order #***) that included three items. The items from this single order were all shipped out separately. I returned the denim dress as it was the first item I received and I received a refund in the amount of $36.21. The other two items were also delivered and required returning. My initial call was to ask if the remaining two items could be sent back to them in one package as they were going to deduct $6.95 for each of the remaining return and the items all going back to same place. I was told they needed to be sent separately but once they received them they would reimburse me for two of the $6.95 shipping cost for the *** Knit Harem Pants and *** Knit Tube Top. I contacted them once the returns were verified returned via *** tracking #*** and ***. I have made numerous calls and been put on hold for long periods of time trying to get the remainder of my refund for the returned items. I am seeking a refund for the remainder of the total for the items shown on this invoice. Please assist as the company is not refunding me the remainder of my money and claims I have no order with them.

I ordered 6 items on 3/4/2022, and only one item shipped out on March 8th it has been 2 weeks and the majority of my order has not shipped out I used to buy now pay later service to purchase these items and I'm not sure if that's why they haven't shipped my things but so far I have received zero straight answers on where my items are in transit and when they will be shipped out. The first email response I received for ORDER #: *** was "*** " on March 11th. I would like to receive what I bought and paid for.

Order # *** was placed on 10/6/22 at ***. However, the company did not make any attempt to ship my item until the day I emailed them, 10/11/22, asking about the cause of shipment delay. Once the item was shipped, my ETA was 10/14/22. I received tracking # ***. When I went to track my item, the *** site says the item was sent to the wrong address "because of forwarding instructions or because the address and zip code on the label was incorrect". Since, I don't have any forwarding service, I contacted Fashion to Figure (FTF), via e-mail, to see what address my package was sent to. I received an e-mail from a customer service rep., writing my name incorrectly, referencing an entirely different order #, stating I was issued some form of a refund. This person clearly did not read my email, in part or its entirety. I have not received a refund, as I just wrote to find out where my package was sent (what wrong address did they use) and why. I don't have any mail forwarding or alternate address that I've provided to this company. However, the cust serv rep gave me ridiculously inaccurate information, clearly concerning a different person's order. I want to know where my package is. If it is lost, or they're unable to locate it, I am demanding a complete refund!

I made a purchase from fashion to figure and created my return and sent my return back before the 45 days in their return policy so that I can get a refund. The company said they received the return after the *** which I returned it to them and that request was swept under the rug and not acknowledged. Then I received a reply saying that the company does take into consideration when the return began and was scanned to be returned which in my case was before the 45 days! I was also promised my refund for the items I returned, two items, one of which was returned unopened at all and the second was simply tried on as a maternity dress but didnt even go on entirely due to it being too small to wrap around my very large pregnant belly. After my refund was promised to me I was asked to give an additional 3-7 business days for it be processed and its been now more than 2 weeks going on 3 weeks that Ive been waiting for the refund. I keep getting replies from a new representative each time and simply the run around regarding my refund. I would like my refund because I returned the items before the 45 days. However long the shipping provider took to get the items back to the warehouse is not my problem or fault especially now with all the delays due to staff shortages with mailing carriers which would clearly prolong my items return. I want the refund that was promised to me.

Refund not received and it has been 5 months. Today is October 8, 2022 I purchased 4 items from Fashion 2 Figure on June 8, 2022 in the amount of $154.41 I returned 2 items on June 23 with a refund of $75. *** damaged the package in transit. Tracking number: *** I called and emailed Fashion to Figure who complied and said that they would issue the refund. Nothing happened for 2 months. I contacted them again and they said to reach out to my financial institution. I contacted Affirm who I used for the purchase. Affirm has my account on hold because of this transaction and is not helping me at all. I filed a Complaintsboard.com complaint against Affirm for ignoring me. ISSUE REFUND ASAP! Below is one of the correspondences with Fashion 2 Figure. They keep Gaslighting Me! The last email was from them on September 23, 2022 and I still do not have the refund. FTF *** Sep 2, 2022, 2:10 PM to me Hi ***,Thank you for reaching Fashion to Figure!I truly apologize for not receiving your refund. No worries, you have my full assistance to make this right.?I carefully checked your order and our tracking shows the following: 06/17/2022 at 6:59 PM? ***, , *** Damage Reported Your returned item is *** Blazer $47.67 and *** O-ringcutout Dress $29.66 . And $6.95 return shipping will be deducted, so your total refund is $70.38. ? The refund process it typically takes 7 to 10 business days for your refund to be processed back in the original payment method you used when the order was placed. Then, it takes 1-2 billing cycles for the credit to appear on your billing statement.?Please let me know if you have any other questions. Have a great day!All the best,*** Fashion To Figure | *** Specialist

To whom it may concern,I placed my order *** on 10/7 totaling $186.55 from Fashion to Figure. Their return policy states, "For online purchases made after October 6, if for any reason you are not satisfied with any item purchased, simply return it within 45 days of the order date to receive a refund at the net price (after coupons and/or discounts)."I sorted through my online returns on 11/19 & triple checked the dates of my orders to ensure I was still within the window of 45 days. For this order, November 21st would be the last day I would have to return my items, so I immediately packed & dropped them off at my local post office that same day. I received an email on 11/21 for both separate orders stating that my return is in transit. On 12/8 I only received one email stating my return has been processed for only one order. I sent an email on 12/14 in regards to missing a refund on the other order I sent back. I received a response from *** on 12/16 stating exactly as it says in the return policy "To stay new and fresh, we ask that all merchandise be returned within 45 days from the date originally ordered" and offered a discount on my next order. I replied with the fact that my order was returned on the 43rd day so I am still within reason to receive a refund.I got a response from *** on 12/17 that my order was received by the warehouse on the 50th day on 11/26... NO where in the return policy does it state that the warehouse must receive the returned items by 45th day, it simply says "return within 45 days." *** has the exact same return *** chatted with their customer service via online *** state that items do NOT have to be received by the return date, a label must simply be created by then. FTF does NOT specify in their return policy that the warehouse must receive returns by the 45 day to receive your refund, so I am still waiting for mine. Thanks