FanShield
reviews and complaints

So, I snagged up some concert tickets and decided to play it safe and get some insurance on them just in case of the dreaded COVID. Well, wouldn't you know it, I ended up not being able to hit up the jam. The reasons why totally fell under the insurance umbrella, but dealing with these folks at FanShield was straight up awful. I don't think I've ever had such a terrible experience with customer service before.
They were rude as heck and didn't seem to care at all about helping me out. I mean, come on, if you're offering insurance, shouldn't you be ready and willing to back up your product? Apparently not. I had to jump through a bunch of hoops and provide all sorts of ridiculous documentation, which was a total pain in the rear end. And even after all of that, I still had to ask for clarification multiple times, which they seemed to find irritating.
In the end, I did end up getting a refund from the venue itself, but all FanShield did was give me grief and frustration. Honestly, at this point, I'd almost rather have lost all my ticket money than have to deal with these peeps again. It's just not worth the hassle.

You gotta watch out when you buy tickets on FanShield! They ain't exactly keen on giving you your money back. I copped three tickets for me and my two rugrats to go see a game, but then I got struck down with a bug a week before the game. My doc told me to stay outta crowds cause my immune system was toast.
I tried to get a refund through FanShield, but they gave me the run around. Talkin' 'bout how I gotta show 'em my medical records and a note sayin' my kids couldn't go either. What a load of CRAP!
I mean, c'mon, I just wanna get my dough back! Ain't nobody got time for all this rigmarole.

I recently had an unpleasant experience with FanShield, a ticket insurance provider available on fanshield.com. As soon as Eric Clapton tickets went on sale for September 15, 2021, I purchased them hoping that my daughter and I would be able to attend the concert without any COVID-19 scares. My daughter who has Chronic Lung Disease and asthma, as a result of prematurity, is at high risk of COVID. So, I purchased the insurance coverage for my tickets in case of unforeseen circumstances.

However, my worst nightmare came true when I found out that FanShield would not reimburse my money due to COVID-19 restrictions. The result is that I am out of pocket by around $200.00. It was frustrating and heartbreaking to deal with their unprofessionalism and lack of transparency.

I strongly advise you not to waste your hard-earned money on FanShield because they are nothing but a fraud and ripoff. From my experience, I can confidently say that they do not value their customer's satisfaction and are only motivated to make a quick buck.

I hope that my experience will help you make informed decisions when purchasing ticket insurance. Look beyond fanciful promises and be sure to choose a reliable insurance provider that has your best interests at heart. In the end, you will save yourself a lot of time, money, and a headache.

As someone who values their time and money, it's a given that we would want to protect our investments as much as possible. That's what FanShield offers its customers, with a promise of insurance on tickets in case you can't attend an event. However, my experience with this company has been nothing short of frustrating.

I purchased basketball tickets to an event that I was eagerly looking forward to attending. However, a sudden work commitment meant that I wouldn't be able to make it to the event. This is where FanShield's insurance policy was supposed to come in handy. Unfortunately, claiming my money back turned out to be an uphill battle.

Despite having a letter from my supervisor that clearly detailed the work commitment that prevented me from attending, FanShield rejected my claim. The reason? According to them, my documentation was not sufficient to prove that I had to travel for work. This left me feeling not only disappointed but also highly discouraged by the whole insurance concept.

I find it incredibly unfair that the fine print of this insurance policy is not made clear to you when purchasing tickets. One would expect that if a supervisor writes a letter detailing the parameters of work commitments that would have made attending an event impossible, that would be enough proof. Sadly, that is not the case.

From my personal experience with FanShield, I can attest that their insurance policy is not only extremely misleading but also completely useless. If you're thinking of using this insurance product, I would advise you to reconsider. Because based on my interaction with them, they may just find a reason not to give you your money back, even if you have a valid reason.

I recently purchased Fanshield protection for an upcoming event, but unfortunately, the day before the event, I received a COVID-19 diagnosis. This caused me to submit a claim with Fanshield. However, to my disappointment, I was informed that pandemics and epidemics are exclusions in their policy and that I would not be reimbursed the $714 in tickets. My experience with Fan shield has been extremely unfavorable, and I believe it to be a scam. The customer service I received was incredibly rude, and I would advise against purchasing this protection in the future. It is clear that Fanshield and Markel Insurance Company's online presence has been drowned out by their negative reviews, with many customers rating them at only one star. It is a shameful scam, and their online reputation is something that they should be truly embarrassed by. So, to all those who may be considering purchasing Fanshield protection, I implore you to research its poor customer reviews and avoid dealing with this company at all costs.

Unfortunately, our experience with FanShield Insurance was extremely disappointing. We had to file a claim as a result of a death in the family and provided all the necessary documentation that was required. However, despite going back and forth with them, our claim was ultimately denied. It was a frustrating and upsetting experience, and we wish we had read the reviews before purchasing their insurance.

Our research has shown that we are not alone in our negative experience with FanShield. Many customers who have purchased this insurance have reported bad experiences and were unsuccessful in receiving their claims. It seems that the documentation requested by FanShield is quite extensive and, in some cases, they even ask for medical records. We found this to be quite unreasonable and, even after submitting everything that was requested, they still found a reason to reject our claim.

In our case, they claimed that our relationship with the deceased family member was not close enough, even though we were their caregivers. This was a frustrating experience that left us feeling like we had been scammed. Our advice is to stay away from FanShield Insurance and any other insurance provider with negative reviews.

In conclusion, we cannot recommend FanShield Insurance and would advise against purchasing any policies from them. It was a complete ripoff, and we hope that others can avoid the same negative experience that we had.

As the holiday season arrived, I decided to get my fianc? a pair of tickets to a basketball game scheduled for January. Since it was still a month away, I thought it might be wise to purchase insurance just in case something unexpected came up. After doing some research, I came across FanShield and their seemingly comprehensive coverage options. Their website appeared user-friendly and the entire process of buying the insurance was straightforward.

Unfortunately, two days before the much-anticipated game, my fianc? fell ill and tested positive for Covid-19, despite both of us being fully vaccinated. Knowing that FanShield could potentially reimburse our expenses, I filed a claim right away. However, to my disappointment, the claim was quickly rejected due to not being covered by their policy in relation to an epidemic or pandemic. While I understand that such exclusions are not uncommon in insurance policies, it was challenging to find this information readily available on their website. Furthermore, this exclusion was never even mentioned during the purchase process.

Overall, I was extremely disappointed and frustrated with my experience with FanShield. While the company may have good intentions, they made it incredibly difficult for us to receive the benefits that we thought we were entitled to. It is frustrating to spend more money on insurance and get little to no coverage in return. I highly advise anyone considering using this company to think twice, especially in these uncertain times.

Our experience with Fanshield leaves a lot to be desired. We decided to purchase their protection for our hockey game trip in Michigan during winter, but unfortunately, the circumstances of the weather did not work in our favor. With 8+ inches of snow and closed schools, we felt it was unsafe to drive and wanted to exercise our protection. However, Fanshield denied our claim stating that there were no road closures by the State Police. We were confused as the protection we had purchased clearly included "inclement weather" in its coverage.

The disappointment doesn't stop there. As we researched further, it became clear that our experience was not unique. Countless negative reviews about Fanshield's service have flooded the internet, citing a lack of transparency and unfavorable decisions for customers who had purchased their protection plans.

In light of this, we have filed a claim with the Better Business Bureau, and we strongly urge others to do the same if they have also had a negative encounter with Fanshield. While we understand that companies need to have certain policies and procedures in place, we believe that customers should be able to trust the protection they pay for. Unfortunately, our experience did not reflect that.

My experience with FanShield (fanshield.com) was not a good one, to say the least. I was disappointed to find that their insurance did not actually cover inclement weather, which was my reason for purchasing it in the first place. The event I had purchased tickets for was cancelled due to a storm, and while I was offered the chance to exchange my tickets for another date, neither myself nor my companion could make it due to prior commitments and work schedules. Even though their policy listed needing to miss an event due to work conflict as a covered reason, this did not seem to be the case in reality.

To make matters worse, when I tried to submit the necessary documents as proof, I found that the process was cumbersome and the company seemed to have numerous loopholes and exclusions to avoid paying out on their policy. I was left feeling disappointed and frustrated with the experience and ultimately would not recommend FanShield's insurance policy to others. In fact, I would advise against it, given that it seems more like an exercise in legal jargon and fine print than anything actually intended to provide coverage to customers.

I recently had a disappointing experience with FanShield, also known as Protecht and Markel TicketGuardian. While they market themselves as an insurance company for event tickets, in reality it seems that they're just looking to take your money in exchange for a headache-inducing process of arguing for refunds. My wife suffers from Meniere's Disease, a condition that can cause intense dizziness, hearing issues, and other symptoms that make it impossible to attend events like concerts. Unfortunately, she had an episode on the evening of a concert we had been looking forward to attending.

We reached out to FanShield with documentation proving the medical treatment that my wife received as a result of her health incident, but they still wanted additional "proof" that her doctor told her not to attend the event. It was frustrating to see them push back and refuse to refund the relatively small fee we had paid for their service.

It turns out that FanShield is just one part of a larger company called TicketGuardian, owned by Bryan Derbyshire. In fact, their marketing and branding tactics can be confusing and are meant to hide the fact that they're just another insurance operation. While they currently have an A+ rating from the BBB, I suspect that this is largely due to the fact that most people won't bother fighting for refunds on concert tickets.

I find it disappointing that companies like FanShield are taking advantage of consumers during a time when the live music industry is already milking people in abusive ways. I hope that in the wake of recent, tragic health challenges, companies like FanShield will take a long, hard look at their practices. In the meantime, I would advise anyone considering using their service to simply avoid buying the insurance altogether. Over time, the free market will correct these kinds of issues.

Dang, FanShield is straight up the worst. So I was all excited for this half marathon I was supposed to go to, but then I hurt my ligament real bad and couldn't run. Luckily, I had the foresight to get insurance through FanShield, but when I tried to make a claim and get my money back, they straight up wouldn't accept it. Like, what the heck? I had proof that my ligament was messed up, but they were all like, "Sorry, we need a doctor's note specifically saying you can't go." And like, of course that costs money to get. I don't have that kind of cash laying around. So I basically just wasted my money on this scam company. Never again, folks. Stay far away from FanShield if you want to actually be protected.

Man, let me tell you, I had the worst experience with FanShield. My crew and I were pumped for this event but unfortunately, we all woke up with some Covid-like symptoms. So, out of an abundance of caution, we decided it was best not to go. Thank goodness I had purchased the insurance - something I normally don't do - just in case something like this happened. But get this - they won't refund my money unless all of us have a dang doctor's note! I mean, seriously, what if one of us couldn't get into see our doctor in time? That's a huge rip-off if ya ask me. Save your money and stay away from FanShield, I ain't never using it again.

So, let me tell you about FanShield. I had high hopes for this company, but boy was I disappointed. Can you believe that during the whole pandemic, they were more worried about keeping their money than helping their customers? I mean seriously, people were getting sick left and right and they didn't even consider covering those situations.

And don't even get me started on their response time. Sure, they responded quickly, but it was obvious that they didn't even bother looking into the issue or caring about the reason why we couldn't attend events. It's like they just brushed us aside, which is not cool at all!

I had a family member who got sick and we couldn't go to the event we had tickets for. We reached out to FanShield and guess what? They didn't even care! They just gave us some generic excuse and didn't even consider our situation.

I would not recommend FanShield to anyone. Save your money and go with a company that actually cares about their customers. Don't waste your time or money with this nonsense. #dontusefanshield #worstcustomeverservice #notcoolman

So, we were pumped to spend the day at the water park, kicking back in our sweet cabana. But, the heavens opened up and the rain came down hard. Being the responsible peeps we are, we had purchased insurance from FanShield just in case. We thought we were covered if the weather was bad and we couldn't use our cabana. But nope, turns out that was a bunch of baloney. We were left high and dry and out of pocket. It's like they advertised one thing, but delivered another. So not cool.

We were really disappointed that FanShield wouldn't fork over our rental dollars even though we weren't able to enjoy our cabana. We didn't think it was fair at all. It was a total scam job and we would never use them again. Like, what's the point of paying for insurance if it doesn't even do what it says it will?! Super frustrated and bummed out. Don't get caught out like we did, people - steer clear of FanShield.

Okay, so I gotta say, my experience with FanShield was not exactly great. Here's the deal: we were super pumped to go to this concert, right? But then, we find out that our daughter is also gonna give birth around the same time. And obviously, we don't wanna miss that! So then I'm thinkin', "Oh man, what about the concert tickets we already bought?!"

That's where FanShield comes in. We figure, hey, let's get this insurance thing so we don't totally waste our money. But let me tell ya, it was not worth it. First of all, I have to jump through all these hoops just to get them my travel plans. Like, why the heck do they need that anyway? And then once I finally send it all over to them, they hit me back like, "Yo, we need a copy of your daughter's hospital stuff too." Are you kidding me? As if dealing with a friggin' birth isn't enough, now I gotta go bother my daughter for some paperwork that FanShield probably doesn't even need?

Long story short, I would not recommend FanShield. Save yourself the hassle and just hope that nothing unexpected comes up.

Man, let me tell you about this company called FanShield. They are straight up shady and don't even care about honoring their coverage policies! Like, we asked for a refund because we were at high risk for COVID at the event and they said no way Jose. It's like, come on, there's a freaking omicron variant going around and they couldn't even be bothered to be understanding about it. It's like they only care if you're literally on your deathbed in the hospital. So, moral of the story, don't even bother with this company and their policies. It's not worth the headache and stress when they don't even come through for you.

So, I got this Fanshield thing for the FCS Football National Title game. I was pretty excited to see my team, but then the day before I'm supposed to travel, I start feeling like a train hit me. Turns out, it wasn't just any ol' train - I got hit with COVID. With symptoms and everything.

So, I figured, hey, I paid for this Fanshield thing, I should be able to get my money back, right? Wrong. This company denied me a refund because of some "pandemic exclusion". Like, seriously? I'm supposed to jump on a plane and stand around in a crowd when I'm sick and contagious? Uh, no thanks.

I didn't want to risk getting others sick, so I had to cancel my plans. And now I'm out that money. And I gotta say, this really grinds my gears. I hope Fanshare goes bankrupt or something, because this is just not cool.

But hey, at least I didn't infect anyone else, right? So I guess that's a win? Still pretty frustrated though. Ugh.

Alright, so listen up folks - I signed up for this thing called FanShield 'cause I was all sorts of worried that one of my crew of 10 was gonna bring the ol' COVID bug to our shindig. And, wouldn't ya know it, I ended up being that sucker who got sick. So, I had to cancel our ice skate plans at the Gaylord of the Rockies, which cost me a cool $227. I was feeling pretty smug about my decision to get FanShield, thinking "heck yeah, good call on the insurance, me!". But, when I tried to file a claim, the fine print told me that illnesses related to COVID weren't covered. What the heck?! No way, dude.

Let me break it down for ya - I wasn't too impressed with FanShield overall. Yeah, I know, I admit that I'm a little salty that my claim wasn't covered. But, it feels like they're just another company tryna squeeze money outta you. I mean, sure, it could've been useful if my reason for canceling our plans wasn't COVID-related. But, the fact that they don't cover one of the most common reasons for people cancelling events right now seems pretty lame.

Also, just gonna be real here - their website could use a serious makeover. It feels like I was navigating through one of those old 90s sites with all the clunky animations and stuff. Maybe that doesn't matter to some peeps out there, but it kinda bugs me. Plus, when I was trying to file my claim, I kept running into technical issues and had to call customer service for help. The peeps on the other end were pretty friendly, which is one good thing I can say about FanShield.

Overall, I wouldn't say that FanShield was a total flop, but it didn't really knock my socks off either. If you're gonna dish out the money for insurance, you might wanna do your research and make sure you're covered for what you actually need. Maybe I'm just unlucky, but it feels like these kinds of companies are always trying to find a way to weasel outta paying claims. But hey, that's just my opinion. End of rant.

Listen up, peeps! I was excited to attend an event in Feb and wanted to be all responsible and stuff, so I thought I'd purchase FanShield insurance. Now, I'm no stranger to life, and I know that things can get weird. Lo and behold, I tested positive for Covid two days before the event. As a responsible citizen, I quickly sent in my positive test results for insurance coverage. However, to my complete shock and horror, my claim was denied! I mean, what the heck, FanShield?

Now, I don't claim to be an insurance expert, but I thought this insurance covered illness. And Covid is like the ultimate bad boy of illness! So, why the heck does FanShield not cover Covid? I'll tell ya why - they knew that heaps of people would likely get it. I cannot believe, for the life of me, that an insurance company for events would specifically exclude Covid coverage.

So, y'all wanna know my verdict? FanShield insurance is a complete joke! They claim to cover other illnesses, but in this unprecedented time, they really missed the mark on what matters most. I don't think I'll ever, ever use FanShield again, and honestly, I recommend you steer well clear of them too. Seriously, don't put yourself in the same position I was in.

Oh my gosh, don't even get me started on FanShield. They really rubbed me the wrong way, if you catch my drift. I was super pumped to see my favorite band live, but then a freakin' tornado came through and closed the roads. So obviously, I couldn't go. But when I tried to get a refund through FanShield, they made it so dang difficult. Like, seriously, so many hoops to jump through. It was ridiculous.
Luckily, I reached out to the box office and they took care of it in five minutes flat. Why can't FanShield be that easy to deal with? It's like they want to make it as hard as possible for you to get your money back. Not cool, man.
Honestly, I think companies like this should be shut down. It's not fair to customers who are just trying to enjoy a live event. We need to take a stand against this kind of shady behavior. Who's with me?!